Catalonia Playa Maroma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12957 reviews

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  No option of late check out

  Super nice place to go! Calm and surrounded by nature , service and food also good, the shows at night not the best and the only bad point I saw is even if you’re leaving like us tomorrow at 10 PM there’s not option to late check out even paying so we need to leave the room at 12 (noon)

  Jan 11, 2026
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  Relaxed Visit.

  The check in went very smoothly had to wait to 3:00 to get room which was on time and according to hotel website. Bell man Reuben the Bell man is wonderful and an asset to the hotel. Brought our bags to the room answered our questions. He always recognized us and called us by name if he sees you. Jose and Victor is always eager to help and seems to remember who you are and most hospitable. You can not go wrong with this team. Jhovan waited on us at the Beloved and was very professional. Manuel at the Steakhouse was very efficient bringing drinks to several tables at once. Made all guests feel important. He Did a wonderful job. Alfonso in guest services contacted us to see if everything was in order. We had a small problem with the room. He said he would look into it. We also asked for some help with reservations at the restaurants he said he could help. We sometimes have challenges with these apps. Well Alfonso gave it more than lip service. He fixed reservations and called maintenance to come check out the room. He later tried to find us on the beach but didn’t so he called. Thank you Alfonso for actually caring . Pamela at the Italian. Was learning but tried very hard. Jose at the buffet is very friendly and remembers us from past visits. The guys at the beach worked very hard to clean up sargassum. I realize the hotel has no control of what natures bring but they work hard to clean it up in a timely manner. The food is average for those wondering I have been here before when it was much better. It seems to go in cycles. But overall it has been to date a relaxing time. Sorry I did not get the name of housekeeping but she had everything in order when we returned. Nice job thank you.

  Jan 08, 2026
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  Disappointing...

  We stayed at this all-inclusive resort in December 2025. Unfortunately, our experience was disappointing overall. The main issue was that the air conditioning in our room did not work for 5 nights of our stay. We reported this multiple times and were repeatedly told it was working or had been fixed, which was not the case. This lack of honesty and resolution significantly affected our comfort. The buffet food was also very basic. It was difficult to find meat options for either lunch or dinner, as the buffet mainly consisted of rice and vegetables throughout our stay. We also had major issues with the à la carte restaurants. We were a group of 9 people, and making reservations at any of the restaurants was nearly impossible. The staff was not very helpful in assisting us with this, and we had to push repeatedly just to secure any reservations. Even then, one reservation we were told was confirmed was never actually made, and we were turned away from the restaurant and not allowed to dine there that evening. To make matters worse, the food in the restaurants was even poorer in quality than the buffet. On a positive note, the beach and pool areas are very nice and well maintained. Unfortunately, by the time we were able to enjoy them, our overall experience had already been negatively impacted by the ongoing issues with the room, dining, and service.

  Jan 02, 2026
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  Dinner at the Japanese restaurant

  Great dinner at the Japanese restaurant 10/10 with Judith and Socrates Appelitini and shiitake ramen and vegetable tapenyaki were all delicious

  Dec 30, 2025
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  Great experience

  Socratese was great at the Japanese restaurant. Food was really good and the entertainment was fun. Highly recommend the place.

  Dec 30, 2025