Resort Details
- Various Bars/Lounges- Bar Tequila: Lobby bar
- Cat’s Night Club (age 18+)
- Aromes Coffee shop & Lounge (coffee & fine pastry)
- Bar Palapa: Lounge & beachfront bar
- Bar Maloo: Next to the pool with beautiful views of the beach. Fresh made alcohol-free natural fruit juices bar - Various Restaurants- Food TruckButipa and Tacos, during the day, by the swimming pool area
- El Pajarito: Main buffet with a great variety of international and local food. It offers breakfast, lunch, dinner,wood-fired pizza oven for lunch and dinner only.
- Snack Bar: Outdoor snack place and salad bar, offers daytime service.
- Creperie: Outdoor sweet and salty crepes place, offers daytime service.
- Restaurant BLoved. A la carte breakfast, lunch and dinner service exclusively for Privileged guests in a indoor space.The themed restaurants offer modern and cozy spaces as well as a high-quality gastronomic selection. The amount of access to the theme restaurants depends on the length of the stay and the category of room reserved. All restaurants depend on table availability.Privileged guests have unlimited access to the exclusive BLoved restaurant. It has dress code (casual or casually elegant) which should be consulted at the resort.
- Mamma Mia: Enjoy the best ocean view in an outdoor cozy space and delicious Italian specialties in this a la carte restaurant,limited to dinner service only.
- Adelita: Authentic Mexican cuisine a la carte on an outdoor space, limited to dinner service only.
- Grill: Delicious steak house in an air-conditioned atmosphere, limited to dinner service only.
- Ayami: Enjoy the best Asian specialties (oriental cuisine, sushi bar and Teppanyaki table in an air-conditioned atmosphere,limited to dinner service only.
- Terrace: A la carte restaurant offering delicious specialties in an avant-garde tapas place in an air-conditioned atmosphere,limited to dinner service only.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Internet Access†
- Please contact the guest service department at the hotel for further information.
† Fees may apply
- Children's program, onsite
- Direct access to a beach
- Fitness center on-site
- General †The Property have Pickleball Court available at their site.
- Hot tub
- Non-Motorized Water Sports- Kayaks
- Windsurfing
- Snorkeling - PoolThere is 1 large pool with different areas for activities, relaxing and swimming with children.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts on-site.
- Golf †Golf course located within a mile of the property.
- On-site Entertainmentdancing or participation shows every night
- Xcaret
- Tulum-Xel Ha
- Playa del Carmen
- Cancun
- Other Local AttractionsMarina Punta Maroma
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12826 reviews
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Sep 14, 2025There’s no place like home
We came back home. The second time We’ve stayed here and we should’ve just stuck with what we knew and stayed here for the duration. We tried the resort at Rivera maya and ended up transferring here as it’s so horrendous.
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Sep 13, 2025Beautiful place with an amazing beach
Beautiful place with an amazing beach! Great service at the buffet restaurant from Monseratt and Wendy ,who both were always smiling and being kind and helpful by all terms! And to be honest is the only restaurant you will enjoy your food !Excellent service from the guest service as well! If you have booked for a privileged stay though, don't bother trying the other restaurants. The food there, is a joke ! You will get carbonara with double cream and over cooked pasta at the Italian restaurant,despite in the menu says that is made with eggs as the original one. The Caesar's salad is made only by 2 pieces of lettuce and simple dressing..no chicken in it , not even croutons ! The veloute soup is anything but veloute! It's just a broth ! The octopus will make you need new teeth ! Even the fajitas at the mexican restaurant is a joke ! So, if privileged,you will just enjoy the nice room and nothing else. These restaurants are a proper scam . The service though is excellent ! Especially the cleaning service. Everywhere is absolutely clean ! The entertainment at the pool is SO loud with no reason, but the shows at the theatre are amazing ! Always be aware of the coati as they are proper food thefts!
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Sep 09, 2025Bad experience
Worst experience ever, nothing was good at the place, from the food to the staff. Never going back, they treat you like need to beg for food and drinks, like we never paid to stay there.
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Sep 06, 2025
Great Holiday
Many thanks to all the staff at the hotel for a great holiday. Jose and Juan were always friendly and helpful... Beautiful place..
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Aug 30, 2025
A friendly and relaxing vacation
The resort is beautiful with a nice variety of restaurants, pool, and beautiful beachfront. One of our favorite meals was the romantic dinner at the Bloved restaurant with waiter Jhovanu, bartender Wiliem, chef Xiomara, and Abierser. Everyone was so friendly and it was clear they all worked well as a team. The only thing that would have made the trip better would be if the resort provided transportation to and from the airport as other resorts in the area do. Otherwise, everything was fantastic, and I highly recommend!
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation fee: 33.425 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisorySanitation fee of 32.57 MXN (approx. $1.76 USD) per night per room. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed