What We Love
- Ten chic dining venues allow for the perfect gourmet experience.
- It’s an adults-only escape haven. Guests must be 18 years old to stay at this resort.
- The resort has a 24/7 festive vibe with music, shows and parties.
Things to Know
- The resort is just 15 minutes away from the airport.
- Upgrade to the xhale Club and receive exclusive features like personalized check-in/check-out, a private pool and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- After DarkAfter Dark is open daily, does not close on Sundays, and is not a sports bar.
- Barefoot GrillDelicious burgers and snacks, located next to the xcelerate Pool.
- BitesEnjoy small plates with a contemporary atmosphere and magnificent views. Bites is not a tapas restaurant.
Open for breakfast exclusively to xhale club members & Preferred Club guests daily. - CoquetteEnjoy gourmet à la carte French cuisine in an elegant atmosphere.
- PicanteA la carte restaurant, featuring Mexican specialties. Air-conditioned with outdoor seating available.
- Exclusive breakfast service - Silk CityIn Silk City, there are 3 teppanyaki tables for 10 guests and 1 for 14 guests. There are no tatami tables, sushi bar, or gazebos.
- SpoonMain buffet restaurant featuring a variety of gourmet local and international cuisines.
- SpumanteServing a variety of gourmet à la carte Italian specialties.
- The BarHours may vary based on occupancy.
- The Nook CaféEnjoy delectable premium brand coffee drinks at this relaxing café.
- The StripWhite threaded curtains form waves in the center of this grill creating an elegant maritime atmosphere. Enjoy grilled specialties at this beachside restaurant.
- Various Lounges/Bars
Live it up at 9 chic bars and lounges including the xhale club lounge for members, all serving unlimited premium international and domestic brand spirits.
Deep Swim-up Bar
• Swim-up for cool and refreshing cocktails while a DJ plays the best mixes of electronic music
Timings: 10:00 am - 6:00 pm
Fizz Iced Champagne Bar
• Exclusive champagne bar overlooking the xcelerate pool
• Extra fee applies; not part of Unlimited-Luxury ® program
Foam
• Grab a refreshing beverage at this seaside bar
• Wood oven pizza and cold snacks available
• Timings: 10:00 am - 5:00 pm
Showstopper | Open during shows
• Watch a live show at the theater bar while enjoying your favorite premium beverages
Twist & Squeeze
• Swim-up for cool and refreshing cocktails
Xhale club Lounge
• Exclusive lounge with bar for xhale club members serving fine liquors in addition to continental breakfast, afternoon hot and cold hors d’oeuvres & exquisite desserts
- WinkBar in the Energy Zone serving up top-shelf spirits and entertainment.
- Air conditioning
- All-inclusive meal plan
- Beauty shop/salon†
- Beverage/cocktail
- Boutiques/stores†
- Concierge desk
- Conference facilities†
- Disco
- Doctor on call†
- Elevators
- Air conditioning
- All-inclusive meal plan
- Beauty shop/salon†
- Beverage/cocktail
- Boutiques/stores†
- Concierge desk
- Conference facilities†
- Disco
- Doctor on call†
- Elevators
- Golf, Offsite†
- Horseback riding, Offsite†
- Internet services
- Jacuzzi
- Laundry/Valet service†
- Live entertainment
- Meeting rooms†
- Pool
- Poolside service
- Restaurant†
- Room service
- Spa†
- Theatre desk†
- Tour/sightseeing desk†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Dancing †
- Fishing †
- General †- Sunset Sip & Paint*- Pendulum Painting*- Splatter & Splash Room Experience**additional cost applies
- Kayaking †
- Pool †
- Sailing †
- Scuba diving †
- Snorkeling †
- Spa †Guests rejuvenate their minds and bodies at the world-class spa where a bevy of treatments stimulate the senses. Guests are pampered with a variety of the most soothing and relaxing specialty body treatments featuring:
Massages
Facials
Steam rooms
Private showers
Sun beds
Hydrotherapy circuit
Bridal Suite
Full-service beauty salon.
All treatments are complimented by Lush, the Spa’s Juice Bar.
*Spa hours may vary and are subject to change in accordance with federal regulations - Surfing †
- Volleyball
- Golf †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9078 reviews
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Jul 09, 2025Nothing short of a great time
I came with my brother and we met amazing people and had an awesome. The drinks were good and they had a menu of about 10 cocktails but you could order literally anything, besides shots at the pool
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Jul 09, 2025
Manuel @ Breathless
Manuel is absolutely amazing as a head waiter! Not only is his service flawless and professional, but he is also genuinely the sweetest person you could hope to meet. He goes above and beyond to make every guest feel special and comfortable, always with a warm smile and kind attitude. Manuel manages the floor with such grace and care that the entire dining experience feels smooth and welcoming. His combination of skill, kindness, and attention to detail truly makes him stand out. Dining with Manuel’s service is an absolute joy!
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Jul 08, 2025
Two years in a row and not disappointed.
BREATHLESS This was our second visit to this resort in a row and once again did not disappoint. While most Maya resorts have a welcoming staff of 97-98, I can truly say this one is at close to 100 as it gets. The food was incredible at all restaurants (didn’t make the Mexican or Steakhouse) even the beachside pizza bar makes incredible brick oven pizza. The Spoon buffet was excellent with a wide selection (MORE of that roasted chicken please). The Italian and Asian restaurants were incredible but the French restaurant was on just another level. While the beach does suffer from seaweed as most Mexican Caribbean resorts the staff does a good job of at least clearing a path so beachgoers can get to the sea which is mostly seafood free. The best part of the beach is a lagoon like area at the northern part of the resort which is protected from the seaweed, and safe from waves. Only warning is watch for the “dark” areas where the depths will come at you suddenly if not an experienced swimmer might startle you. While not an environmental wonder, one can expect to see hundreds of needlefish as well as a few other small fish species, and maybe a seabird or two. A few cautions: 1. It’s a resort that seems to cater to a younger crowd. My wife and I are in our late 50s and many times felt like we were the oldest ones in the pool. 2. The surface of the steps and most of the main pool are paved with a sharp aggregate making it painful for those like with me with sensitive feet. Please consider packing pool shoes/flip flops Other than that if you are looking for a Cancún AI that is fairly priced and close to the airport, I’m hard pressed to think of a better alternative!
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Jul 08, 2025
Will be back
Victor, the pool concierge was absolutely amazing and catered to our every need. Whether it was sunscreen or a Band-Aid, he seemed to be very attentive to what was going on all around him. There’s a lot to say about this resort, but I believe there is a little something for every everybody and every age the restaurants are fantastic and the pools are very different, which was good to have a different experience at everyone.
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Jul 08, 2025
Amazing!!
Great resort. The people who say that this place isn't great are crazy. The food is fantastic - it's not a 5 star restaurant but its far from slop. The staff are incredibly nice and attentive. To all those reading - please tip them. Saw a needy group of 12 leave a dinner server not even a single dollar. I know it is all-inclusive, but these people work their ass off to give exemplary service for $6.70 USD/DAY (based on what I could find about average resort worker in the cancun area) and most of them work 6 out of 7 days.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.