Breathless Riviera Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8976 reviews

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  Amazing staff!

  First, the positive - the staff! I cannot say enough good things about the staff. On our last night, Edwin at Spumante made our night so special that it almost brought me to tears with a special dessert presentation. Also, Thomas at Picante was remarkable. He made us feel like family and couldn't sing his praises enough. Caesar, who worked our swim out rooms the entire week - amazing. He waited on us hand and foot.. we never went without food or drink and really made our week special. Ivan with the Entertainment staff was also great. After talking to him one time, he remembered our names and really connected with us. We couldn't wait to run into him again on the resort and be a part of his next show. We did his and Thomas's cocktail class and it was such a great time!! Dinner was fantastic each evening. I am still thinking about the churros from Picante and the burrata from Spumante! Breakfast buffet was also good every morning - but I do wish churros were there every morning, not just some days! For lunch, we either ate at the pool or at Strip. The burgers were great!! When it comes to the negative... I am not sure what the benefit of paying extra to be a part of the XHale club were except for the room location. Yes, there was a Xhale club room that had "upgraded liquor".. but you could find it around the resort in other locations. You do not have bracelets or anything showing you are part of Xhale club, so there is no way to know if you should get top shelf or not..so everyone is getting what you get. We booked an ocean front swim out room in building 5. The swim outs were cold most of the day that we could not enjoy the swim out itself for most of the trip, plus they were smaller in size than other resorts we have been to. There was just a small window when the sun was shining that we could be in the pool. We also did not have a lounge bed on our deck, only chairs, so we could not lay out if the water was too cold. All rooms around us had lounge beds, so I do not know why we did not. I could've asked for some, but didn't want to be a pain. Speaking with other guests at the resort, we noticed that not everyone had the same experiences.. example, it was our honeymoon trip. We were told ahead of time that we would be spoiled for our honeymoon and that the staff did that all on their own. We did have a banner on our door, but besides that.. nothing else special happened. When talking to other guests at the pool, they said that they had rose petals or a bottle of champagne waiting for them in the room, which they did not pay extra for.. and we did not have either of those. Maybe they did pay for it and didn't want to disclose that to us, but we would have loved that experience. When we arrived "honeymooners" were written on our luggage tag, so I thought there might have been something special planned, but there was not. We had friends travel with us that stayed two rooms down, and they informed the staff it was our honeymoon, which is why I'm assuming the banner was on the door. Overall, we did enjoy our time here because of the staff, however, I do not know if we would return. The ocean front swim outs were the main reason we chose this resort, and we couldn't utilize them the way we wished, especially for the price of the "upgraded" xhale club.

  May 12, 2025
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  Great Xhale Experience Overall

  I really enjoyed my experience at Breathless Riviera Cancun. Upon arrival you’re given a cool aromatic towel to cool down. The Xhale club concierge team took excellent care of my spouse and I during our stay. America & Jorge did an excellent job explaining the amenities of the resort & making accommodations for my special celebration for my birthday. Linda & Jugo our bartenders had the drinks on point every time. The scenery & pools were nice. The pool staff Vincente & Edwin were very accommodating to our needs from the towels, poolside food and of course, drinks. My only recommendation would be the evening entertainment could be a little longer. We went to a cool silent party that shut down around 11P. Overall experience was great. I would definitely recommend going to this resort and I will definitely be back.

  May 10, 2025
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  My daughters destination wedding in Cancun Mexico with the Xhale package for five days. (Junior suite in building five third flo

  Great stay on a beautiful property and the workers were very attentive and prompt to our needs. Lidia in the xhale lounge made us feel like vip's and made fantastic drinks, make her your first stop after settling in you can't go wrong. I would have given a 5 star but the wifi was spotty at best.

  May 09, 2025
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  Terrible

  Terrible service . Would not recommend. I had a bellman walk in my room with the do not disturb sign on ,while I undressed, claiming someone wrote the wrong room number. After that I felt I wasn’t safe. No one followed up after I called to complain until the day I left .

  May 09, 2025
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  Great stay

  We had a very enjoyable experience at Breathless. Staff were friendly. The food was good. The rooms were clean and well maintained. The atmosphere was welcoming and fun. We came as a group and most everyone in our party expressed their enjoyment of the trip and this resort. This is our second breathless resort and we would definitely be back.

  May 09, 2025