Bolongo Bay Beach Resort - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1800 reviews

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  Most disgusting place I ever stayed

  Avoid this hellhole. The room was outdated. It smelled awful in the bathroom. We used bug spray and still got bite up very bad. The ladies room toilet at iggys was like off its base. The shower was the size of a broom closet. When we arrived, I was almost in tears when I saw how awful the place looks. The beach is small and the water is very rocky.

  Jun 30, 2025
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  Great start followed by a horrible finish.

  Customer service was hit or miss, we had amazing service from Trevia, Tim, Donna, 007, Jamareson, and the whole beach hut crew. These standout individuals made our whole experience worthwhile and saved our trip. However we waited over an hour for our salads for lunch. We ended up canceling the lunch order and walking away due to it taking up too much of our day away while people around us all got their salads and sandwiches before us despite ordering after us. Then we had a hot water pipe burst in our room and flooded not only our room but the one beneath us. We tried to call the front desk but no one answered. My girlfriend had to run down to the front desk to voice our complaint while I piled up all our towels to prevent our stuff in the room from getting wet as the puddle engulfed most of the room. She was unable to find the front desk worker and Jamareson was kind enough to call maintenance for us. The maintenance worker who came was very informative and was up very quickly to try to resolve the issue. Unfortunately he did not have the part available to replace it. We waited over 2 hours and when he stopped back in was surprised we were still there and told us the front desk was supposed to call us and tell us to get a new room which they never called. We packed up everything and walked down to the front desk we sat and waited while since no one was there and when she came out seemed upset with us for interrupting her dinner. We had to eat a late dinner due to this debacle and wasted a part of our night. The next day we checked out and asked if anything could be done and she walked back to talk to the manager but manager never made contact with us about the issues we had or to try and make it right. All in all we had a good time but it was a tale of two different experiences. First few days were amazing but then plagued by issues and poor hospitality the last few. If it wasn't for the great people we met there and the amazing service and hospitality we got from the select few we encountered our experience with Bolongo would of been a complete disappointment.

  Jun 27, 2025
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  Amazing!!!

  The room was cozy and clean. Staff very friendly and helpful. Loved everything about the resort. Food and drinks were delicious. Had an amazing time. Would definitely revisit again.

  Jun 23, 2025
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  Bolongo Bay Beach Resort is AWESOME! This is truly a superior resort!!

  This was one of my first time to St Thomas and one of my favorite vacations I've ever taken. Bolongo Bay is family owned, small, and excellent in every way. The rooms were clean, the beds super comfortable and great AC. The staff was top-notch, friendly and helpful. The food was 10/10 for every meal! Truly the best experience I've ever had at a resort.

  Jun 14, 2025
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  Best food and friendly staff ever.

  Super friendly family “feel” resort. Even the other guests felt family like. Our room 216 had a great view and location. Breakfast, lunch, and dinner meals were delicious and plentiful. Our sunset cruise with Benjamin’s crew on Heavenly Days was a wonderful experience. Tim’s tour took us up to Mountain Top and all around the island. We rented and drove a Jeep for week…. Even over to Trunk Bay on St. John. High Tide’s mahi tacos on St. John were almost as good as at Igges…

  Jun 11, 2025