What We Love
- We love being just steps away from the beach, plus the resort is very family friendly and it's not too big.
Things to Know
- With tons of free water activities to keep everyone busy, a friendly vibe and a cozy atmosphere, Bolongo Bay in St. Thomas is a perfect match for just about anybody.
Whether you're hanging out at the beach or seeing the sights, there are tons of things to do during the day. Start a game of beach volleyball, or challenge the kids to paddleboat races. Try parasailing, or book a snorkel or scuba excursion to see the underwater world. Day trips to nearby St. John, St. Croix and the British Virgin Islands are popular, but St. Thomas also has great appeal. Paradise Point has unforgettable views. The shoreline is beautiful from Magens Bay. And kids love feeding stingrays at Coral World.
Book an appointment with the massage therapist after a long day to unwind. Since Bolongo Bay is smaller and intimate, all 64 rooms are beachfront, so you can kick back and enjoy the Caribbean from the privacy of your balcony. Families don't have to navigate any pesky stairs with young children in the Beachfront Room, and if you're traveling on a budget, the Value Room is just right.
This hotel is All-Inclusive.
Features include:
- Accommodations as selected
- A la carte - breakfast, lunch and dinner.
- Unlimited drinks and house wine/champagne by the glass. Specialty liquor, wine and champagne are not included.
- Hotel tax and Resort fee
- Gratuities
Location
St Thomas - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1377 reviews
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Jul 23, 20203.5 Star All-Incusive Hotel
We went to Bolongo on our honeymoon...it's a great place if you’re okay with no-frills. While it is all-inclusive, I wouldn’t consider it luxurious or romantic. We paid extra for the Honeymoon package, and were a bit disappointed...there was confusion about what exactly is considered to be the “His/Hers shirts.” Also, the “His/Hers champagne flutes,” were cheap, plastic flutes with nothing inscribed on them. We paid more for an ocean view, however, it turns out most of the property faces the water. If you’re trying to save money, I’d take your chances. Also, there is no room service so we never enjoyed breakfast in bed or on the balcony because we had to walk to the restaurant to pick up the food and mimosas. Pros: • Safe Deposit Box in room • Free Water Equipment (Nathan & Jonathan are awesome) • Gift Shop on Site (Ask for Terrific Tammy) • Swim-up Bar w/ Strong & Delicious Drinks (Melinda goes above and beyond) • Heavenly Days catamaran excursions: Sunset Cruise & Swimming w/Turtles (DeAnna is one of the coolest people we’ve ever met) • Live music Cons: • Outdated lodging (Toilet didn’t flush, and the shower is tiny) • No airport shuttle, room service or secure guest Wi-Fi • Resort is isolated from everything so the only way to explore the island is to pay for taxis (A free guest shuttle to Red Hook, Charlotte Amalie would go a long way) • Beach is tiny & rocky (Bring water shoes) • By Day 4 we grew tired of the menu; Coffee wasn't great • Customer Service was hit or miss
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Jul 23, 2020I feel the strong need to comment on NixRich66’s review.
There are a lot of bullet points so I will take one by one. I have also realized that there are just some people in this world who are miserable and you can never make happy. My wife and I arrived a few days after this couple stayed. Here is my take on NixRich66’s comments: - The resort is DEFINITELY NOT motel grade. - This is the only “true” all-inclusive resort that is even open on the island. Gratuity is already included and there are no hidden fees, period. - Showers – yep, it’s not the most luxurious and a little out-dated but they ARE CLEAN. - Bugs – if you don’t clean your body well after being in the sand, you will get sand fleas. There were no bed bugs, they are sand fleas and you need to bathe before going to bed. - The resort cant predict mother nature. Sea-weed is natural and crews were out scraping it up as they could. What my wife and I saw a perfectly nice beach with some seaweed but they would continuously clean it. - Server Tips – gratuity is already included but that’s how these folks survive on the island, by tips. Be a good tipper, even if its just a little extra. The islanders have nearly been wiped away by two back-to-back hurricanes just a few short years ago that they are still recovering from. Then, add the Covid crisis which completely shut down their primary source of income - cruise ships and tourism. It is devastating. Heck, the resort was barely able to open their doors just on July 1 and still face another shut down amidst the flourishing virus. We were lucky that the resort was open. Many other (large) resorts didn’t make it. - Water sports equipment – there was only one piece of equipment that was not working – that was the trike. Not a big deal. Pick another toy. There’s plenty. They will even take you on a private sail on their small sailboats and none of these amenities cost extra. - Room service – our room service was great! - Front staff desk – splitting checks – why do you need to split the check three ways anyway? Why are people so difficult? - Combining tables – well, it’s a law right now that they have to keep tables a certain distance apart. They are not going to get shut down just because you want to combine tables. - Staff not seating you immediately – they probably saw you coming and didn’t want to deal with your ridiculous attitude and nonsensical needs. It’s a pleasant island with sweet people. A little sweetness goes a long way. I mean, really, who do you think you are, Queen Elizabeth? - I drank coffee all 7 days and never witnessed “light brown water” - You asked that the staff NOT clean your room – weren’t you just complaining that you had bugs in your bed and that the room was not clean? It just seems like no matter what they would try to do for you, you and your husband were just not able to be made happy. - Taxi’s – bellhop was in the front the entire time and we had no problems getting a taxi. In fact, we had our own personal taxi to the airport. Our driver even waited on us for two hours until we were ready to check out on the last morning. Then, she made several stops at different shops for us along the way to the airport. - You will have a difficult time finding another resort that is a “true” all-inclusive with all of the wonderful amenities on the island such as Bolongo Bay. - I am actually shocked that you didn’t mention the food. So, I will hone in on that opportunity. The food and drinks were absolutely amazing!!! You could treat yourself to great steak and Lobster every night if you wanted to. Absolutely amazing food and bar drinks! Lastly, who spends all their time in their room anyway? I mean, some people are simply nit-picky and sad. Our visit to Bolongo Bay was vastly different than the NixRich66 couple. Isn’t it odd how one review can be great and the next review completely different? Why is that? Well, it’s all about the individual person. So, if you are like NixRich66 and want to stay in a 5-star luxurious resort where the tile, walls and furniture in the rooms are your biggest concern, you will want to stay at the Ritz-Carlton for $999/night, gratuity not included and it is not truly all-inclusive. We had an amazing time and it is definitely a place we will be visiting again and again in our future. #be nice, tip a little extra and just enjoy the beauty of the island.
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Jul 22, 2020
Bolongo Bay All Inclusive resort
The resort is top notch from customer service to the whole experience!! The food was superb. Was Leary of the limited menu..but with daily specials and how good everything was made every night a difficult choice. With a 5 night stay you get a sunset cruise included. It's free booze and snacks with an awesome crew!! They also have other exercursions to purchase. Every employee feels like family. Will definitely be back!!
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Jul 19, 2020
Wedding and honeymoon
My now wife and I began searching for the perfect venue for our wedding/honeymoon in February 2020, when we came across Bolongo we knew right away after talking to the romance director Lorie Leonard it was Bolongo. From the moment we arrived until our last second there everything was perfect. The staff goes above and beyond, rooms are clean, food and drinks are excellent! We experienced everything Bolongo has to offer. Heavenly Days sunset cruise was beautiful, swimming with turtles was awesome and there is enough to do at the resort that you don’t have to leave. All staff are friendly and welcoming. If you’re planning a wedding, a family trip, a vacation or just want some relaxation away from life I highly recommend Bolongo. Even during these uncertain times with COVID we were able to feel safe and forget about the chaos in the world! We love Bolongo and staff! Huge thank you to Lorie Leonard for making our special day absolutely perfect and stress free. Until we see you again Bolongo ❤️
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Jul 14, 2020
Good deal for the cost
The staff was very accommodating. The restaurant and the pool are right on the ocean. Food is ok. Typical bar food. Small Rocky beach. Past it's prime but also affordable. More like a motel six with a beach side pool and restaurant. The pictures are a little misleading because I thought we had booked an upscale resort. we found the resort to be clean and comfortable but not quite what we are expecting. I think we could have got something similar for cheaper. However, everyone was very friendly and the Heavenly Catamaran the resort has that goes out for turtle cruises and sunset cruises is amazing and well worth the trip. Thank you to Samuel for the great service. And the guy at the bar who turned my coffee into an iced latte with a little magic, and the lady in the gift shop who always bent over backwards to help with everything.