What We Love

  • From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
  • There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
  • Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.

Things to Know

  • The resort is approximately 40 minutes from the airport 
  • The spa offers special packages for couples, as well as for pregnant women.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
Hotel Promotions
2nd Child Stays Free.
Second child free! First child pays child rates, and the second child ages 3-12 is free,  when sharing a guestroom with 2 adults. 

Important Information:  At least 2 adults must accompany the children. Group restrictions may apply.
Applicable Dates:
Booking Dates: 14 Mar 2025 to 27 Mar 2025
Travel Dates: 01 May 2025 to 31 Oct 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Modern global cuisine matches old-world charm at BlueBay's acclaimed restaurants.
OnSite Dining
  • Cuore di Rossi
    Features A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
  • Don Isi
    Traditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
  • Jaal-Ha
    Restaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
  • L´Atelier
    A haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen. 
  • Restaurante Grand Festival Buffet
    Exclusive buffet featuring fine international cuisine offering nightly themed dinners.
  • Various Lounges/Bars
    - Main Beach Bar
    - Theater Bar
    - The Lounge
A 24-hour front desk, daily housekeeping and fitness center are just a few of the great amenities!
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Currency exchange†
  • Dry cleaning†
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Gift/News stand†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Multilingual staff
  • Pool
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
On-Site Wedding Services
  • Contact resort for information.

† Fees may apply

Relax poolside, or enjoy a more thrilling outing in the waves with scuba and jet skis!
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Supervised activities for children through the age of 12. Open daily and includes:

    Nursery
    Mini-cafeteria
    Children's pool with water slide
    Play ground area
    Play Station 2
    T.V.
    Sport activities
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
    Parasailing
    Scuba diving
    Jet skis
  • Non-Motorized Water Sports
    Kayaks
    Windsurfing
    Paddle boats
  • Pool
    There are 3 pools on-site.
  • Spa †
  • Tennis court
    There are 2 tennis courts on-site.
On-Site Attraction
  • On-site Entertainment
    Shows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
Off-Site Attraction
  • Cozumel Ferry
  • Playa del Carmen
  • Other Local Attractions
    •Tulum, Mayan archeological site is located 37 miles south of the resort
    •Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
    •Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
    •Delphinus, swimming with dolphins. Distance from resort: 12 miles South
    •Xel-Ha, water and nature park. Distance from resort: 25 miles South
    •Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
    •Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
    •Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 17912 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average

    Staff was excellent. Hotel itself showing its age. Definitely in need of a facelift. Food at the buffets was average. The fruit was fresh and fresh made desserts. The seafood ALA carte was inedible. The steakhouse wasn't much better. The Mexican was mediocre. The Italian was very good and the French one by far the best of them all. Our room was clean, but shower had constant smell of sewer gas. Out "Garden view" was actually overlooking the swamp out back. If it's not a Garden view then don't call it that. We spent most of our time at the smaller pool to avoid the noise of the big pool. The pool area could have easily had 3 times the number of loungers. They had 1 small sign saying you couldn't reserve them, but was not enforced. More than once we observed loungers with towels on them but we're never used during the entire day. Beach area had a couple of trees with no umbrellas anywhere. So we didn't spend a lot of time there because of this.

    Mar 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional 5-Star Service from Abraham López!

    Outstanding service from Abraham López at the Mexican restaurant! His attention to detail and kindness were on par with a 5-star hotel experience. By far, the best service we’ve received at Blue Bay. He was thoughtful, attentive, and made our dinner unforgettable. We absolutely loved it!

    Mar 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good help

    The service was very good. Kevin and Jonathan were very helpful. Excited to experience the Italian a la carte.. we have had good service with Kevin and Jonathan.. Today was a pool day. The bar service is very good. Could use more chairs on the whole resort.

    Mar 15, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Tania at reception was awesome

    We had a few issues while at your hotel - there was DEFINITELY NOT enough lounging chairs…we go to relax, not fight for a chair near a pool or beach - there is NOT enough golf carts We were in #6 building, my husband could not walk well but there was very seldom a cart for a ride and when it came it was usually full - also In Our building the elevator did not work -the receptionist Tania was AMAZING, she helped in many ways and made our stay much better You should hire more people like her - the food was GREAT! No complaints at all in that dept PLEASE FIX THE LOUNGER SITUATION….or we will NEVER be back! There are way too many other resorts to choose from!

    Mar 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    My wonderful experience at the BlueBay

    I loved all the service, the kindness staff. Ruperta and Candido so friendly and welcoming. Wonderful staff and delicious food Everything was perfect, just the garden view rooms need lots of maintenance. Thanks for our wonderful visit to

    Mar 15, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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