BlueBay Grand Esmeralda - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18325 reviews

• 

  Nice resort, with great entertainment and an awesome concierge

  We had a fantastic time. THE RESORT... The room was clean and well stocked. We had staff come everyday to top up the mini fridge and clean our room. There was an issue with the air-conditioning but they sent a maintenance man out to fix it immediately. The food was fresh and tasty. Breakfast at the beach restaurant (ask for Daniel's section, you won't be disappointed) was good but can get busy fast. With that said, hey have another giant restaurant that served breakfast so, no big deal. They have 6 restaurants for evening meals. I'd recommend going to the Mexican restaurant (fresh to order Guacamole was a great added touch) Steakhouse or the Italian restaurants. We also attended an amazing multi course tasting. If it's still being offered, I'd highly suggest it. The food and drink pairings were on point but be prepared...it's a lot of food (don't eat before you go) and it was over 3.5hrs start to finish. The grounds were clean and well maintained. They were really on top of trying to keep the beach free of seaweed (we had been to another resort, that had so much seaweed, that you couldn't access the beach at all. The Catamaran ride was fun but I loved what was called "The Sunset Cruise". It's a boat that takes you out to a reef, where you're given the opportunity to snorkel. Although I didn't participate, the guys had fun Fishing...with the pictures to prove it. Entertainment by the pool everyday was fun and the nightly shows were amazing! Loved the Fire Show! THE STAFF... This is where the resort shines! They employ friendly and helpful staff (all around) but some staff members went above and beyond to make sure we have the best time! Andreas is the VIP of VIPs when it comes to his job as a concierge. If you have questions he has the answers and on the rare occasion that he doesn't know the answer, he'll find it out for you right away. He helped with room keys, directions, arranged trasportation via golf carts, stocked towels, walked guests to their boating/cruise adventures, cleaned our beach area, all while making drinks, and engaging with guests. Any situation thrown at him, he handled with a smile. Andreas made us (and others) feel like valued guests, friends even. And how that man remembers everyone's names, is insane!!! All in all a fantastic and memorable time.

  Jul 05, 2025
• 

  Seafood restaurant experience

  Benjamin the waiter was very accommodating and attentive towards our needs, he explained to us our food options very well and communicated to us in English very well. He keeps a strong smile despite long shift! Not to mention, Tanya was also excellent and made our whole dining experience at Seafood restaurant amazing. Kudos to the two!! Well done!!

  Jun 30, 2025
• 

  Best worker ever!

  Andres made the trip amazing. The resort wouldn't be great without him l. He gets you whatever you need and always is pleasant. Multiple times he brought a chess set from home for us to play. All while serving everyone else at the beach bar.

  Jun 28, 2025
• 

  A disappointing stay due to poor maintenance, lack of hygiene, and insufficient customer service.

  Unfortunately, our stay at BlueBay Grand Esmeralda was extremely disappointing. Despite having the potential to be a great resort, the lack of maintenance, poor service, and serious hygiene issues made our experience frustrating and uncomfortable. 1. People smoke everywhere, even in family areas and around children, despite numerous “No Smoking” signs. Staff do nothing to enforce this. 2. The water pressure in the shower was almost nonexistent during our entire stay. 3. The internal transportation is disorganized, slow, and not considerate of families with kids or guests with special needs. 4. The hairdryer never worked, despite daily reports for seven days. 5. The bathroom mirror was damaged and never fixed. 6. Some restaurants have no air conditioning, which makes dining unpleasant due to the extreme heat. 7. The terrace furniture was broken; the small table was unusable. 8. The room’s air conditioning never worked properly, even though it was reported daily. 9. The pool surface is rough and scraped our children’s feet several times. 10. No early breakfast is offered for guests leaving for morning tours — not even a basic snack or takeaway. 11. Worst of all, stray cats and raccoons enter the restaurants and jump onto tables looking for food. It felt completely unsanitary and unacceptable. 12. Finally, unlike other resorts in the area, this hotel does absolutely nothing to manage the sargassum on the beach. They let it pile up, making it impossible to enjoy even a small section of the shoreline. The hotel is in urgent need of operational, maintenance, and hygiene improvements. I do not recommend it, especially for families.

  Jun 28, 2025
• 

  Do not recommend

  This has to be one of the worst experiences I have ever had. Upon checking in we're told we should drag our own luggage to our rooms a substantial distance due to the amount of people checking in. After returning to our room after a quick bite at a less than mediocre buffet we found our patio door lock was not working and anyone could have had access to our room. In addition after requesting a double for my grown son and I, we were given a king size bed. The only alternative we're given is to pay for an upgraded room. We're shocked to find the pool closes at 7pm in the prime of winter. And then after heading to the buffet which is quite a distance to our room we're told we cannot enter due to our attire (swimsuit top and tanktop) although nothing was told to us about a dress code. At the time it was too late to get back to our room to change and no other food options we're available. Although staff had been extremely nice, this experience has been horrible. I would strongly recommend looking for an alternative. Note: a manager did say he would order dinner to our room at no charge. I will update my review as out stay continues.

  Jun 25, 2025