What We Love
- From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
- There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
- Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.
Things to Know
- The resort is approximately 40 minutes from the airport
- The spa offers special packages for couples, as well as for pregnant women.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19062 reviews
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Jan 25, 2026Live for the moment, enjoy every minute of your day.
So, we just returned from a wonderful vacation at Blue Bay. The negative comments about this resort are pretty pathetic. Yes, it’s an older resort and it could use a face lift but for the price the positive out way the negative by far. Check in was smooth, excellent service at the front desk by all staff members. There were 5 restaurant and two buffets. You could go to one of the restaurants every night if you wanted too. Meals at the restaurants were really good. Are favourite ones were the Mexican, Italian and French. The staff are very friendly and accommodating. One particular waiter in the French restaurant stood out from the rest for his professional demeanour, humour and class, his name was Luis Alberto. Thank you sir for the amazing service. The buffets were also very tasty, lots to choose from. A very nice gentleman at the beach buffet by the name of Francisco made sure that we hand everything we needed every time we went in to eat. Amazing service , thank you. Down at the quiet pool there was Jose, Ivan and Paula who kept us happy all day long. Paula’s a gem, such a sweet lady. And then there’s the coffee bar, one of my favourite places to hang out with Angle. Ask Angle for the Angle Special, he makes really good coffee. The beach is OK. Lots of activities going on all day if you want to stay busy. Night shows are good. The Black and white bar is open 24 hrs a day with snacks. All staff members were excellent. To many names to remember. We even did the Circle One presentation and it wasn’t to bad. Met some nice people. A gentle by the name David I enjoyed talking to him after the presentation. We ran into each other a couple of times after and had a great conversation. No pressure, check it out, it might be for you. It’s a big resort but they move you around pretty good with large golf carts. At the end of the day I would have to say I would differently return to enjoy the staff’s kindness and warm hostipality, oh ya, also they amazing dinners, lunches and breakfast. The only thing I would say negative as a lot of other people say is that there’s not enough chairs, especially if the resort is full. Looking forward to returning soon.
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Jan 24, 2026Worst Resort
Only 3 people on at check in. More than two bus loads waiting well over an hour. The staff were friendly but that kind of a wait in the heat is ridiculous. My room reeked of mould and sewer. The tub wouldn't hold water because the plug was so old and there was no hot water. I asked to change rooms but there were none available. Apparently there are several people asking to change rooms every day. The pool needs at least 100 more lounge chairs or you are stuck on cement. Staff says people are not allowed to save chairs and to just take one. Bad Idea. On a good note the food is pretty decent.
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Jan 24, 2026Lineups for everything
Pool is cold. Line up for everything even if you have reservations. No parasol or any kind of shades and impossible to get a beach chair. Save your money or pay a little extra for a way better place.
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Jan 23, 2026
Amazing stay – unforgettable anniversary experience!
We had an absolutely wonderful stay at Blue Bay Grand Esmeralda and can honestly say this hotel exceeded all our expectations. A very special thank you goes to Alex and Yulissa – they were truly outstanding. They organized a beautiful, romantic anniversary dinner for us, including a private Mariachi concert, which was an unforgettable and emotional experience. Everything was perfectly arranged down to the smallest detail. The food was delicious, with a huge variety and excellent quality. The themed restaurants are on a world-class level, comparable to the best hotels we’ve visited around the globe. The service everywhere was professional, friendly, and always delivered with a smile. The hotel offers a very rich evening entertainment and animation program, so there is always something interesting happening at night. Rooms are very clean, spacious, and beautifully maintained. We stayed in a garden-view room, which turned out to be a magical experience. From the balcony, you can observe incredible wildlife right on the hotel grounds — coatis running along the pathways, deer, raccoons, and many other beautiful animals. It truly feels like being in nature. Electric golf carts run constantly around the resort, making it very easy and comfortable to get to restaurants, the beach, or any other area of the hotel. Beautiful hotel, amazing food, warm and professional staff, and unforgettable memories. Highly recommended — we would definitely come back!
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Jan 23, 2026
DON'T GO HERE
horrible experience....from dirty gross rooms, no staff for service and the worst night time entertainment--- save your money!
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed