What We Love
- From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
- There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
- Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.
Things to Know
- The resort is approximately 40 minutes from the airport
- The spa offers special packages for couples, as well as for pregnant women.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18224 reviews
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Jun 12, 2025Some employees were awesome while others were not!
Elizabeth and Camilla at the kids club were fantastic with the kids and the kid had a great time with the crafting, cooking cookies, watching movie and others. However, the room needs to be updated, the aircon was not that cold, the bathroom fan out of service, bathroom sink was clogged, the handle of the door and lock door to the garden were broken. Even though you have reserved for the restaurant with a family member for a table. They will request that both are present to have access to your table and you have only 15 min. Call your family and if they are not here in time they will cancel your reservation. I’m not sure if this is the policy of the hotel or not.
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Jun 12, 2025Kids Club was a Savior
The 7yo in our group wanted to be at kids club from 9-5 and there for the evening activities (disco, piñata smashing, etc.). It changed our vacation for the better. We enjoyed time reading on the beach, leisurely swimming, and having uninterrupted conversations over daiquiris. Highly recommend kids club! The staff helped us make reservations each night for dinner, book a snorkeling trip to a nearby reef, and knew our drinks before we sat down at breakfast every morning. The activities were plentiful. We had 5 people in connecting rooms (teens each with their own bed, 7yo on the pullout couch, 2 in the king). I was never struggling to get ready for dinner because we had 3 full bathrooms between all of us.
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Jun 12, 2025
Great time at the kids club.
First time for my kid going to a kids club. Amazing that he stayed. He loved it. Especially with Camilla and Elizabeth attending to the kids.
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Jun 11, 2025
So far, so good.
Kaci and the rest of the folks from the entertainment team was always so upbeat, fun, and outgoing. Lots of walking at this resort as it's a spread out resort. Drinks and food have been good. Pool is always a good time. Rooms are good, always hot water. Comfy beds. Clean buildings. Staff are consistent with their job duties.
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Jun 11, 2025
Experience has been good!
Entertainment team has been incredible and upbeat. Kaci has been great and easy to talk to! (We nicknamed her Chicago as that’s where she’s originally from). It’s interesting to hear about her background and how she went from Chicago to Mexico. Food has been great. Drinks have been good. Pool has been nice, always finding a seat. The wildlife is fun to see. Very spread out resort. No noise issues. Clean rooms. Comfy beds. No complaints :)
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed