What We Love
- Enjoy one free ocean dive or snorkeling excursion per person as part of the all-inclusive package.
- Take full advantage of onsite amenities with 24/7 room service.
- Maximize your enjoyment with a wide variety of onsite activities, including kayaking, spa treatments and more.
Things to Know
- The resort is only 37 minutes from Cancun International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Adults and families are welcome!
If you want to spend your time in the sand, an expansive white-gold beach affords guests a majestic chill-out atmosphere, where lush tropical foliage meets salt air and cool ocean breezes. Three onsite pools provide a sand-free location for waterside lounging or finding a thoughtful spot to read. A nearby bar satisfies any spontaneous beverage request you can dream up.
With four onsite restaurants to choose from, guests find scrumptious fare at every turn. Seafood doesn't get much fresher than at the beachfront Ceviche and Tapas Bar, and creatively fused International fare at Ambar is served overlooking the central lagoon. For some flavorful post-dining intake, try the rooftop Cigar Lounge, where you can find a world-famous assortment of stogies alongside an impressive list of wines and spirits. For a sweet, pastry-style nightcap, opt for Cafe Brule.
Live music plays every day at the Blue Diamond resort as a backdrop to a number of onsite activities such as Spanish lessons, wine tastings and the occasional table tennis competition. Take to the water on a kayak, or head to the resort's top-notch, full-service spa, which blends Mayan and Asian healing principles with full body massages, aromatherapy and facials. There are even classes for yoga, watsu and Pilates.
The Cenote Deluxe room, aptly named for its position right beside the resort's onsite cenote, sweetens the pot even further with a mini bar (restocked daily with premium liquors), a balcony or terrace, a daily array of tropical fruits and 24-hr room service. The Ribiera Junior Suite offers all of these amenities plus a plunge pool attached to the room's cozy terrace or balcony.
This hotel is All-Inclusive
- All meals, snacks and beverages
- Local and long-distance phone calls
- Resort taxes
LocationRiviera Maya - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6126 reviews
Fascinating Lagoon Tour
The Fairmont Mayakoba offers a boat tour that takes you through the waterways of the connecting properties. Oliver, our captain was knowledgeable about not only the properties and surrounding golf course, but also the flora, nature, all the animals whether in the water, air or sunning on a rock. It was so very educational. Oliver you ROCKED it for us! Five stars!
The BEST All-Inclusive Resort in Paradise, Playa del Carmen Mexico!
We were greeted at the airport with a flower from our transfer. Upon arriving to the Resort we were handed a cold delicious smelling wash cloth, like lavender and lemongrass. Bags were taken to our room with tour from the bellman. This resort was family friendly and at complete capacity but there were places for Adults only and the Staff was some of the most genuinely accommodating I've ever experienced. The room was very clean, turn down service daily and all of the restaurants were amazing. Usually for all inclusive the food is just OK, and this food was exceptional, the breakfast buffet at La Laguna is like something you will never experience, the fresh fruit, juices, omelette stations, charcuterie station, breads, salads, the list just goes on. And everything was always "my pleasure" from the staff, some of the most kind people we met. Other favs were El Puerto and Brisas, amazing meats, fresh fish and veggie options! Sushi too! And the best handcrafted cocktails and margaritas, you would not believe this was all inclusive! The beach was beautiful, snorkel, paddle board, so much to choose from, several pools, one adult, and the Spa...oh my! Such a treat, so relaxing, several mineral pools, steam and sauna, and one of the best treatments and massage I've ever had, Samual was a delight and magic hands! There was a gold cart to pick you up and take you anywhere on the resort, bikes and the Staff...I just can't say enough about this beautiful place and people. So looking forward to the day we can go back!
Tranquil, beautiful oasis; wonderful service and food
We can’t wait to go back to his hotel. We had to cut our trip short due to Coronavirus disruption in the US, and were very sad. The beach is fantastic - blue-green Caribbean water, long and wide. They keep it very clean - no seaweed issue. The staff are fabulous. Friendly, helpful and gracious. We loved the understated luxury, feeling one with the environment, cozy style of restaurants and the way everything is open air. The casitas are worth it, too. We stayed in the beach area, but on the lagoon - so not directly on the beach. Roof top terrace and small pool. Very comfortable accommodations. All fabulous. We are a Family of four, two parents and two twenty year olds. All LOVED it.
Lovely hotel with room for improvement
We stayed here for over a week early in March 2020. In general, the facilities were lovely, it is a good hotel with decent service, but not exceptional. Our arrival was not great. A representative came to greet us as we were checking in. She thanked us for being platinum members and wished us a very pleasant stay. The room was not ready, which was fine as it was 12:30 pm or so. I had booked a Signature Casita room which is supposed to have a lagoon view. When the room was ready, a few hours later, one of the staff showed us to a ground floor room with a view of some shrubs, no lagoon. The staff member who had showed us to the room spent a good 10 minutes on the phone. (We had been up since 4 am and the kids were tired and hot and desperate to get into a room.) He finally then showed us to the room in the category that I had booked, and we tipped him heavily in USD – the only currency we had. Retrospectively, it almost felt orchestrated. The kids enjoyed the kid’s club, however there was a game where kids had to not tell the other kids on their team some bit of information – one teamed cheated apparently. The staff seemed to accept that cheating is okay. It’s unlikely that most parents at that resort are okay with cheating. The grounds were very nice and the hotel provides bug spray. The mosquitoes did come out in the evening. The pools were also very nice, but a little on the cold side, except for the hot pool – which many days looked like the kid’s pool, and crowded, while the larger pool was almost always nearly empty. The ocean was warmer. The hotel didn’t have sand toys, so we borrowed from other guests. I would recommend bringing a bucket and shovel for kids who still like to build sandcastles. There was a boat tour which the kids really loved and we saw 3 crocodiles and many types of birds. The boat driver/guide was phenomenal, clearly into ecology and very friendly. I found the nature trail/running trail (a loop of about 4km) was not very scenic after the first run, but there are paths and roads around the resort and golf course that were superb for morning runs with beautiful views. And there was no one on the back nine early in the morning. We had only breakfast included and the buffet was very good – no berries, but they have a fruit bar with a good selection. The food for the rest of the day was not impressive and relatively expensive. The children’s menu was good though, but usually they had only UHT milk, which my kids won’t drink. We decided to go to Tulum and a cenote for a day. The day before we went, the concierge told us it was 4000 pesos for 6-7 hours in a large 8 person taxi and that we could call as little as 10 minutes ahead – so we could wait and see what the weather was doing. We called 10 minutes ahead and found out that the price had jumped to 6000 pesos, but it was 4000 pesos for a sedan taxi. We called the cab company directly and the price was again 4000 pesos for the large bus-type taxi we had taken from the airport. On the return from that trip, we lost a t-shirt in a pile of towels that had been in the taxi. The staff takes the towels directly from the cars. When we returned to the lobby to find the t-shirt, the bell hop went through every towel in his bin, with my daughter and I watching for the precious t-shirt. Unfortunately, we didn’t find the shirt, but I appreciated the effort and the transparency in that effort.
The staff and service is amazing! We were warmly welcomed at check-in by our butler, Kevin - who became a fast friend. Kevin went above and beyond to make sure our trip was perfect. We also really love Manuel at the lobby bar! We can’t wait to return to this place that is truly Paradise!!