What We Love
- Enjoy one free ocean dive or snorkeling excursion per person as part of the all-inclusive package.
- Take full advantage of onsite amenities with 24/7 room service.
- Maximize your enjoyment with a wide variety of onsite activities, including kayaking, spa treatments and more.
Things to Know
- The resort is only 37 minutes from Cancun International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Adults and families are welcome!
If you want to spend your time in the sand, an expansive white-gold beach affords guests a majestic chill-out atmosphere, where lush tropical foliage meets salt air and cool ocean breezes. Three onsite pools provide a sand-free location for waterside lounging or finding a thoughtful spot to read. A nearby bar satisfies any spontaneous beverage request you can dream up.
With four onsite restaurants to choose from, guests find scrumptious fare at every turn. Seafood doesn't get much fresher than at the beachfront Ceviche and Tapas Bar, and creatively fused International fare at Ambar is served overlooking the central lagoon. For some flavorful post-dining intake, try the rooftop Cigar Lounge, where you can find a world-famous assortment of stogies alongside an impressive list of wines and spirits. For a sweet, pastry-style nightcap, opt for Cafe Brule.
Live music plays every day at the Blue Diamond resort as a backdrop to a number of onsite activities such as Spanish lessons, wine tastings and the occasional table tennis competition. Take to the water on a kayak, or head to the resort's top-notch, full-service spa, which blends Mayan and Asian healing principles with full body massages, aromatherapy and facials. There are even classes for yoga, watsu and Pilates.
The Cenote Deluxe room, aptly named for its position right beside the resort's onsite cenote, sweetens the pot even further with a mini bar (restocked daily with premium liquors), a balcony or terrace, a daily array of tropical fruits and 24-hr room service. The Ribiera Junior Suite offers all of these amenities plus a plunge pool attached to the room's cozy terrace or balcony.
This hotel is All-Inclusive
- All meals, snacks and beverages
- Local and long-distance phone calls
- Resort taxes
LocationRiviera Maya - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6139 reviews
We missed that amazing holiday.
Couple of months ago we had an incredible stay with you guys, my family and I stayed in this amazing place. I'll never forget the smiley faces at the reception or the nice cleaned beach and the delicious food with a lovely river view. Hopefully everything will back to normal and promise we'll come again. Stay safe.
Last Minute Trip
We are Platinum Fairmont customers who spend 2 weeks a year in Hawaii at the Fairmont Kea Lani and have for about ten years. We also spend time at Fairmonts all over Canada and the US to ski in the winter. With the current global pandemic we were unable to get to Hawaii with our two young boys this year. We booked a last minute trip to the Fairmont Mayakoba and followed the news to see if it was safe for us to travel. We did not fully commit to the trip until 2 days prior to leaving. I was uncertain as to how international travel was going to be but we decided that we felt safe enough to try. I am so glad we did. We spent almost a week at this wonderful property and it will likely be added into our favorites to return to. From the minute we were picked up by our private car to checking out of the hotel everything was so thoughtfully executed. Our shoes, our luggage and everything in between was sanitized. We were greeted with a hand washing station and staff so happy to welcome us to their property. We arrived before our beachfront suite was ready so they provided a hospitality room so we could change and go to the beach. Soon after our room was ready and our things transferred to our suite all while we played in the ocean. We were assigned Daniel as our butler for the week and he is THE BEST service person I have ever come in contact with. No request is too big or too small for him and he does them all with a smile and immediately just by sending him a text. He is an incredible ambassador for the hotel and for Mexico. He set us up with wonderful dinner reservations on the beach at the Andez two night in a row (it was THAT GOOD). He set up balloons and cake and a card for my sons 9th birthday, he ran to the pharmacy when I forgot to bring something from home, he got goggles for my son when his broke, and even extracted teeth from the barracuda we caught so my boys could take them home. HE NEVER SAID NO. He was so incredibly attentive as well. We already miss his service and we have not been home 24 hours! The entire resort was fresh looking and clean. You can tell that the time they were closed they spent making sure they were ready for opening. ALL THE STAFF was so happy to welcome visitors. They were conversational and delightful to be around. There are hand sanitizers everywhere, your temperature taking multiple times in common spaces, thoughtfully placed chairs and tables to socially distance patrons. Even the transportation on golf cars and cars around the resort are clean and safe for families. Not once was I concerned about my health and safety. While the entire resort was not open to enjoy all the amenities and the health precautions certainly do not feel "normal" for travelers it certainly did not feel intrusive at all. I am SO GLAD we decided to check it out and go to an unknown place in an uncertain time. We are thankful for the time that we had to unplug from the news and enjoy time together in the beautiful Caribbean sea and the white sand. We can not wait to come back to a fully operational resort in the future.
Unethical resort fees
Fairmont Mayakoba charges exorbitant resort fees of $25 PER PERSON per night. These resort fees are unethical because they are designed to misleading consumers by advertising low rates but charging higher rates during the stay. The hotel can only address the situation by completely eliminating the resort fees.
Not up to the Fairmont standard
This is the email I sent to the General Manager on Monday, June 29th, the night before I was scheduled to depart. I have yet to receive a response. In addition, I would also note the horrible check out experience in which there was no agent present when I arrived at reception. When somebody did show up, she couldn’t get her computer to work, hence she was unable to print me the invoice, nor process the credit card payment. I had to wait for about 20minutes, all meanwhile my driver was waiting to take me to the airport. Here’s the email: “I am writing to express my disappointment over the service (or lack thereof) on our most recent trip to your property. This is our third time at your beautiful property, and unfortunately things did not go as smoothly as the first couple times we were here. We come every year to relax and enjoy the delicious food and gorgeous surroundings, but especially the impeccable service one have come to expect from the Fairmont brand. Here are my complaints, in no particular order: - Noise disturbance starting around 8am on Sunday, June 28th. There was loud noises of furniture movement from the adjacent room. I called Royal Service and they said they would send security to check. However, two hours later the noise still persisted. - Cart service needs to be improved in order to accommodate ALL of your guests. I always call ahead and asked Royal Service to send a cart/buggy, however, most times the wait exceeded 15 minutes, as it was the case in the morning of Monday, June 29th, where the wait almost reached 25 minutes. On this particular morning, only 1 shuttle was running since it was the same driver that went to the lobby, who picked us up to go to the beach. Large families would also occasionally occupy the entire shuttle, hence the need for more shuttles to go on a more frequent basis. Your enhanced cleaning protocols in regards to this also needs to be enforced, since often times the driver failed to clean the seat after each guests have left. - Housekeeping service on Sunday, June 28th, was abysmal. I had specifically requested, before we left for the day, for 4 memory foam pillows and 6 bottles of water to be brought up to the room. When we came back to the room around 5:30pm, we found that housekeeping had not brought the pillows, nor did they place the correct amount of water. Furthermore, the staff also did not provide us with a clean bath mat, nor did they replenish the bathroom amenities and tea/coffee supply. We had brought this to Penelope’s attention as well. Most disappointing of all in this situation was that I requested to speak with the Housekeeping Manager only to have someone come to the door riddling off excuses, none the least of which was that, “perhaps there was a misunderstanding.” There was not a misunderstanding. Your team’s inability to communicate with each other isn’t my problem. Housekeeping and turn down service on the last day was great. - Pool service was literally non-existent for the first two days. Even after speaking with Antonio about this, every time we went by the pool area, there was no attendant to be found. This is a loss of profit for you, since, had it been adequately staffed, people would’ve ordered more. We decided to stay at the beach the entire time since the service there was much better. On the last day, however, I am glad to see that the pool was staffed. Shout out to Marco and Oscar at the beach who always provided us with excellent service. - Food and beverage options, even during these unprecedented times, needs to be improved. We are here on the all-inclusive package, however we feel “cheated” due to the lack of dining options available at the property. Literally the menu was the same every single day. Even the simplest things like your famous young coconuts, or a fresh fruit smoothie, was unavailable. I also think that if you do decide to only have one dining outlet open for dinner, that it should have more options and have more of a “local” feel to it, such as freshly caught seafood and traditional Mexican favorites. Nobody travels to Mexico to have sub-par Italian food. Lunch also had limited options but I didn’t mind it as much since it was more “traditional”. Perhaps one temporary solution is allow people who have the all-inclusive package the option to dine at the other Mayakoba properties. One positive thing to note is that the service at El Puerto was always impeccable. - Pool closure does more harm than good. Wouldn’t it in your best interest to open all the pools, so the guests can better socially distance themselves, instead of being consolidated into one pool? I know the Bamboo pool is also open, however there is zero service there and hence it’s empty most of the time. - We were not greeted upon arrival. This also applies to our arrival the first couple times. This really needs to be improved since I truly believe that first impressions are crucial. The greeter was busy assisting another family with the hand wash and covid questionnaire. Meanwhile, we were left standing there, not knowing what to do. The son of the couple of the family in front of us literally offered to help pour the water from the jug to wash our hands with, however, we told him that it was not his job to do so. My partner and I could also technically help each other wash our hands, but that is beside the point. The point is we should’ve been greeted properly and somebody should’ve helped us with the hand wash, without being asked. On the plus note, we had never experienced any problems with check-in. The front desk was always friendly, courteous and efficient. - The so-called “Royal Service” line is often busy and have long wait times. I had to wait over 10 minutes to talk to someone on the evening of June 29th. The agents, however, are always friendly and courteous. With the exception of the enhanced cleaning protocols, which to be frank I am a big fan of, guest experience should not be different whether staying pre or post covid era, as it relates to the high level of service one have come to expect from the Fairmont brand. I hope my honest comments and suggestions are helpful in making sure that this does not happen again in the future.”
Mayakoba June 2020- Daniel González
This is our family’s second time to the Fairmount Mayakoba in 6 months. The beach is perfect, the staff is kind but the best part is Daniel! He is so warm and accommodating. His love for his job shines through. No request is too cumbersome or trivial.