*Important* This hotel will be adults-only for travel 9/1/16 and forward (effective immediately).
Where care-free days and romantic, starry nights are met with personalized services and the finest of amenities, this premiere resort serves as an oasis of relaxation and romance for couples, honeymooners and guests celebrating an anniversary. Located in Playa Mujeres, just 30 minutes north of Cancun, comfort and luxury blend together seamlessly as guests are treated to a selection of gourmet restaurants and bars; opulent spa services; romantic wedding and honeymoon options; access to the beachfront Playa Mujeres Golf Club and spacious guest suites complete with sweeping views of the Caribbean, a private terrace and lounge bed, luxurious marble bathrooms and a room-service box to allow the utmost in privacy.
LocationPlaya Mujeres - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5858 reviews
Prefect, once more!
We were pretty much the last guests leaving Beloved when it closed temporarily over a week ago. This was our fourth visit in 2 years to this resort and it continues to live up to our high expectations. I think the staff should especially be commended for continuing do do their jobs with a smile, knowing within a few days they would not be working and have to deal with much uncertainty. The food continues to be excellent and the accommodations comfortable and spotlessly clean. Our 2 story beachfront casita had a breathtaking ocean view and was convenient to everything - although nothing is far apart at Beloved. As mentioned so many times previously, it is the staff that elevates this hotel to a 5-star experience and they all deserve our appreciation (tip, please!). Special mention to Felipe and Lourdes our beach concierges and Luis and Alex who were attentive as always as beach waiters. Also, much gratitude to Veronica and Marcos who are the entertainment dynamic duo. My husband is passionate about beach volleyball and they worked diligently to ensure there were several games during our stay despite the low occupancy. We were welcomed back warmly by Karla at Isla Grill and hope to see her beautiful smile again soon. Beloved provided a perfect escape for us and we will cherish the beauty and wonderful memories until our next visit.
Amazing staff wonderful resort! We had a great experience overall. Amazing food, great entertainment and so relaxing. We would highly recommend this special resort as a wonderful getaway for couples. We loved it.
Winter Get Away
All of the staff at this resort are wonderful. The food is great. The spa is sublime. We enjoyed a private swim up Casita suite which was so beautiful. Thank you for making our vacation a relaxing peaceful experience! We would highly recommend Beloved and look forward to returning.
World Class Service
The service at this resort is amazing. It was quiet and peaceful. It is the cleanest resort I have ever seen! The beach is beautiful! The pools are amazing! Go here if you want peace and quiet. This isn't the place for clubbing. Each staff member made us feel special!
"Couldn't have asked for a better experience."
My companion and I booked an impromptu getaway to Beloved over Valentines Weekend 2020. Having stayed at the adjacent Excellence property in the past, expectations were fairly high - but this is a smaller, more intimate property and thus a bit different in mood/vibe. To be 100% honest, our first night (mainly dinner and some other small issues) were anything but exceptional and we were concerned that this experience was going to be less than desirable. With this being the first trip my lady and I had taken together, I decided to speak with the manager - Walter: and that, friends, is where things took a dramatic turn for the good! Not only did Walter convince us to stay and allow the resort to show us the real quality of experience they could produce, he also spent a considerable amount of time just sitting and speaking with me about our wants/needs and seemed genuinely interested in ensuring we had a great stay at the property. Our confidence restored, we set about our second day at the resort: and everything was fantastic. The staff on the beach (Hola Alexander!) was phenomenal and the restaurant staff had been briefed on our first night's experience and went out of their way to accommodate us. The remainder of our trip was equally phenomenal (special thanks to Juan at the main bar) and they even prepared a special meal for us on the beach the last night - which was a real treat and a lasting memory. Would be remiss if we didn't mention the exceptional service we received from the entire team at the Spa as well. After two hours of pampering, we didn't want to leave! Again, a special thanks is in order for our therapists, Barbara and Elizeth - simply outstanding! We talked about the trip for weeks after coming home and would definitely recommend the resort to other couples looking for a romantic getaway.