Barcelo Puerto Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10566 reviews

• 

  Little entertainment , snooze

  Swim up bar - family crowded stairs in kids pool messy. Adult's pool boring no music or games . No waterfalls . Teen party , booming through the floor till 11 pm . OK food . checked out , wanted lunch , waiting transport . Told it $ . Staff and room great

  Jun 11, 2025
• 

  Family vacation

  The vacation was amazing! I paid for the premier service and it was the best we could of done. The bartender Cesar Lopez at the premier lounge was the best! He made us feel at home! He was very personable and fast! He was always pleasant and even if we didn’t want anything we would stop by!

  Jun 09, 2025
• 

  Loved staying here

  Beautiful grounds, loved the premium level view and room. The restaurants have great food. The cantina drinks are THE BEST! All the staff is amazing. The beach is nice, but there is no drink or food service on the beach. There are a lot of fun day activities and great night shows. We loved the pools. I would easily stay here again.

  Jun 09, 2025
• 

  Worst “Luxury” Experience with Barcelo Puerto Vallarta Presidential Suite.

  To anyone considering Barcelo Puerto Vallarta, especially the Presidential Suite or Premium Level, please do your research and read the negative reviews carefully. The issues we faced are not isolated. What’s worse is that the management knows this and does absolutely nothing. I know nothing will be done about this and the resort knows it too. But the least I can do is warn others, so they don’t go through what we did. This was supposed to be a luxury vacation instead, it turned into a stressful, disheartening experience filled with unresolved issues, terrible food, and a management team that clearly doesn’t care. We stayed here from June 3–7, 2025, in the Presidential Suite, paying nearly $800 USD per night, and this was by far the most upsetting and disappointing vacation we’ve ever had. Let’s start with the only positive: the bellboys and restaurant servers were kind and hardworking. That’s where the positives end. The suite is advertised as over 3,700 sq. ft., but it felt more like 1,700. It seems they inflated the size by including a massive balcony with a strange, pointless fountain. On day one, we discovered the shower drains were clogged with hair, every day for 3 days. We had to call repeatedly before anything was done. No manager ever followed up. No apology, no compensation. Room service took over two hours, if it came at all. The living room furniture looked like old patio furniture and was terribly uncomfortable. And then, the worst: $700 USD was stolen from our in-room safe. We reported it immediately to the Premium Lounge, expecting concern instead, we got hostility and suspicion. The manager interrupted us, implied we were lying, and referenced another guest who supposedly “found their money in their shoes.” This wasn't just offensive it confirmed that theft has happened before, and still nothing is done. Eventually, a security staff member named Fernando took our statement — he was the only person who treated us respectfully. But after that? He vanished. We never heard from him again. We followed up multiple times, only to be told he was unavailable or busy. Still, no updates, no written report, no apology. When I brought up other guests’ reviews reporting similar thefts, to another manager, he brushed them off and said, “Guests lie and try to get something out of Barcelo.” I was shocked. What could someone paying $800 per night possibly gain from lying? They claimed the case would be sent to head office in Spain which makes no sense and when we asked for proof of the safe access log, they said only our code was used, but refused to show us proof. This wasn’t just a theft it was a complete breakdown of trust and accountability, handled with zero professionalism. It honestly felt like the managers had handled this many times before and simply waited out our stay, knowing once we left, we’d be powerless. As for the rest of the resort: No authentic Mexican food — everything tasted like it came from the same bland kitchen. No beach or poolside service. Diluted drinks. Tiny beach. No “private zones” or “elevated Premium amenities” — it’s all marketing fluff. If this is what the Presidential Suite experience is like, I can only imagine how they treat guests in standard rooms. We left feeling scammed, disrespected, and deeply disappointed. Avoid this resort at all costs.

  Jun 08, 2025
• 

  Great bang for your buck.

  I would have given a 5 star rating if it weren't for the food. We aren't picky eaters and I know what to expect as we've traveled to many places and resorts. Id give the food at the buffet and the a la carts a 2.5 maybe a 3. I know food is super important but everything else made up for the low quality of food. The resort is older but well taken care of. The rooms were huge, the balcony was huge, the beds and pillows were amazing! Housekeeping did a fantastic job! Service overall was great. Mini fridge was restocked daily. Leave a tip in the fridge and you'll get more. The fridge itself doesn't get very cold but there are ice machine's. Pools were great, not cold at all, lots of chairs. Beach is also great. Kind of small and alot of water taxi's but lots of space to swim. Oxxo and shops across the street for anything else you need at a way lower cost than the gift shop. Bell boys were super helpful and kind. Front desk was fast and friendly. Like alot of other's said, bring bug spray, you don't see many but they are there. We didn't get many bites but when we did they were big and very itchy so some after bite is a must too. We took an Uber from over the bridge, accross from the airport. Ask anyone outside and they will point you in the right direction. It was 400 pesos. On the way back to the airport we just took a taxi and it was 350 pesos. The ride to and from the resort is up and down a bumpy curvy mountain so it caused our son to feel a little car sick. On the way back we brought a bag just in case he did actually get sick. If you are a dog lover, bring some treats, they are everywhere and very friendly. We walked to the zoo, short walk and cheap. Very sad but apparently they are all rescues and its non profit. Fascinating experience to be able to hand feed them. Especially the giraffe and the ostrich. We took a taxi downtown to the malecon to watch a hockey game. We went to Andales. Service and food was amazing! Great if you want to watch any sports. Also, Americano sports pub has all the games, great drinks and service. We had a great trip, no one got sick, just food quality could have been much better.

  Jun 08, 2025