Barcelo Montelimar Beach

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3197 reviews

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  Bad service

  Bad service. Some of the waiters they ignore you just not to assist you. I always tip also. Front desk won’t even answer the phone. Bad experience overall not recommended for anyone I know.

  Jun 10, 2025
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  A Phenomenal Stay To Remember

  Barcelo Montelimar provided the perfect location and backdrop for a couple's vacation that led to a lifetime of memories and a wonderful experience. From the moment we arrived to the morning we departed, the entire week was filled with excitement and wonder. We thank the staff for their professionalism and courtesy.

  Jun 02, 2025
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  The Worst "Resort" Experience We've Ever Had – Don’t Waste Your Money

  We paid over $400 for two rooms at Barceló Montelimar, hoping to enjoy a relaxing family getaway for four adults and one child. What we got instead was a chaotic, frustrating, and incredibly disappointing experience from beginning to end. From the moment we arrived, it was clear that hospitality is not a priority here. The front desk staff didn’t greet us with a smile or even basic courtesy. When I approached one employee to ask questions, her response was, “Have you been here before? If so, you probably already know how it works.” That was it. No explanation of amenities, no schedule for meals, no welcome—just a lazy brush-off. We checked in and headed to our rooms, only to find that both had issues. Mini-fridges weren’t working, the TV remotes had no batteries, one hair dryer was broken, and worst of all, the phones didn’t work—so we couldn’t even call reception for help. We brushed it off, trying to make the best of it. We were told dinner started at 6:00pm, so we showed up at 6:30pm—only to find the restaurant completely closed. Staff nearby told us dinner actually started at 7:00pm. Fine, we took a walk and came back early to stand in line. But 7:15pm came and went, and the doors still hadn’t opened. We waited 25 minutes in that line, just to eat. The food was decent, but by then we were already exhausted from the confusion. Later that evening, we wanted to take our 5-year-old to the kids’ show at La Casona. Since it’s far from the rooms, we called reception to ask about the shuttle. They told us it runs every 15 minutes and to wait at a nearby stop. We waited. And waited. 45 minutes went by—no shuttle. When one finally drove by, we had to wave it down like a taxi. The driver stopped, only to tell us he was “doing errands” and we should wait another 15 minutes. At this point, we were livid. Our son was heartbroken that he missed the show we’d promised. We gave up and returned to our rooms, tired and angry. I tried calling the front desk to explain our frustration, but again, they didn’t care. They told us to “talk to customer service in the morning.” That night, we tried to salvage the evening by opening the beers from the minibar… but they were warm, because of the broken fridge. I genuinely cried in that moment. Everything that could go wrong had gone wrong. As if that weren’t enough, our keys stopped working at midnight. We only got into the rooms because someone else was already inside. The next morning at breakfast, we were told we couldn’t sit in a certain section because it was “too far” for the servers. Seriously? At a buffet? We pushed back and sat where we wanted. Then we spoke with Erika at customer service, who was polite—but totally unhelpful. She told us everything we experienced was “normal.” That waiting in line 25 minutes for dinner was expected. That keys stop working if they rub against something. That not having a working phone in the room is common. She offered us a late check-out, as if we wanted to extend our stay in this disaster. Barceló Montelimar is not a resort. It’s a tired brand name selling an experience that doesn’t exist. The staff doesn’t care, the amenities are broken, and the service is some of the worst I’ve seen. Save yourself the money, the time, and the heartbreak. This was one of the worst hospitality experiences we’ve ever had.

  Apr 29, 2025
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  It was great!

  Great place to stay! My husband and I really enjoyed the whole experience, from facilities to food it was all great

  Apr 20, 2025
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  Honest review of Barcelo Montelimar

  I had in the past a positive experience of Barceló Motelimar. Unfortunately the food quality in general was disappointing in addition to the poor to average condition of the guest room.

  Apr 04, 2025