What We Love
- You’ll find sensational gardens throughout the resort – go for a walk and enjoy the beauty that surrounds you.
- There is plenty of entertainment for the entire family to enjoy, including live music and shows.
- Kids will love having their own designated areas and special pools.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk†
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk†
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9656 reviews
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Jun 29, 2025Good experience
I recommend Barceló Tropical Maya my experience received good services by Julio and Viviane Balam at the buffet every day for breakfast and lunch , the food is delicious and different options, the bed are comfortable, the pool is big and good atmosphere, the discotheque is big and nice. I would like to come again.
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Jun 28, 2025
Exceptional service
We had the best 10 nights at Barcelo Maya Grand Resort, staying at the Tropical. We travelled all the way from Scotland! The resort is beautiful and all staff are so friendly and work so hard....special mention to Moises Guerra at the Colonial buffet for exceptional service for our full vacation. Could not do enough for me and my family. Great asset to your staffing! We will definitely be back!!
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Jun 28, 2025
Great stay
We stayed 5 days / 4 nights. Overall, this is a great place. Property grounds were very clean and well maintained. The buffet and dinner options were all very good. The pool area is great with plenty of space. The beach and snorkeling was very good, and they’re are tons of amenities and activities for all! Will stay again!
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Jun 27, 2025So so resort
Overall the grounds and rooms are clean and looked after , food on the other hand is lacklustre at best . Buffet is ok but very repetitive, ala cartes were hit or miss . Capti was horrendous Mexico lindo was average the teppanyaki was phenomenal one of the best I’ve been to . There is very little to do at night unless you go to the show which is ok nothing spectacular. Pool closes at 8 pm which I thought was early considering how hot it is . This place consists of 5 resorts in total and everything is far be prepared to do a lot of walking . There is a bus hut runs sporadically. All in all I probably wouldn’t return
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Jun 24, 2025Barcelo Maya Tropical
The resort is just beautiful with its open-air atmosphere and endless palm trees. There were some issues, however. The hair dryer in my room was falling off the wall in the bathroom and didn’t work, and when I picked up the phone to call the front desk and report the issue, there was no dial tone, so I was forced to stop at the front desk and report these problems in person. I was pleased that both issues had been addressed by the time I returned to my room for the evening a few hours later. Additionally, while the room was cool and air conditioned, it was extremely humid inside and smelled very musty. When I returned home and opened my suitcase, everything — from my clothes and swimsuits to my shower cap, hair brushes, and makeup bag — smelled musty. Everything that could be washed had to be to get rid of the smell. I had read other reviews prior to my vacation that mentioned the musty smell, and I can corroborate them. My room could’ve also used some TLC — fresh paint on a peeling bathroom ceiling and an air conditioning vent cover that isn’t rusting. I was also disappointed that there were no slippers (a listed amenity on the resort’s website) in my room, as I didn’t bring mine, since they were to be included. The food at the buffets was decent, but the food at Capri (Italian) and SantaFe (steakhouse) was excellent!
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed