What We Love
- You’ll find sensational gardens throughout the resort – go for a walk and enjoy the beauty that surrounds you.
- There is plenty of entertainment for the entire family to enjoy, including live music and shows.
- Kids will love having their own designated areas and special pools.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk†
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk†
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9842 reviews
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Dec 08, 2025November 2025 stay
We have stayed at this resort several times since 2012 and we will return. The grounds, service and food are always top notch. The rooms can use a face lift as I do not think they have been renovated. We had a flood in our room on day two and had to pack and switch rooms at 3 am. It was evident there was an issue with flooding before, however, we did not realize that the repairs were never completed. This caused a tripping hazard in the darkness of the night for our family. The water was pouring into the room on our clothes and shoes outside the bathroom. The food is always good and the service is excellent. The grounds are great. The beds were old and worn. The TVs in each room were crappy and never worked properly. The rooms are definitely not a 5 star.
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Dec 04, 2025
Amazing Holiday
My mom and I had a great holiday at this Resort. We had access to three other resorts. The food was amazing at all the resorts and we enjoyed our time away immensely! We would definitely recommend this to family and friends. We will be back!!
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Dec 02, 2025Best in Stay and Prices
Everything was mostly good, except for a couple of small things that might mean nothing to others. The food was great, but there were fewer vegetarian options available. Was part of the wedding group. Service to the group was excellent.
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Dec 01, 2025
Beautiful Resort
We have been coming to this resort for 3 years in a row. We always have a wonderful time. The waterslides for the kids are awesome. The beach is beautiful (albeit a bit rocky), the pools are clean and huge. There are always enough chairs for everyone. The food is very good. Our one complaint that we have from all of our trips is that they do not allow groups of more than 6 people to dine together (both at the reservation restaurants, and the buffet). We are 3 families travelling together and would love to get to share at least one meal together. Even the habachi restaurant would not accommodate our group.
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Dec 01, 2025
Good resort in Riviera Maya
The Barcelo resort was very nice. Service and food were good. Landscape very nice. We enjoyed the Capri and Santa Fe a la carte restaurants. We went to the Brasserie Restaurant in the Palace section which was average food. Not worth the extra cost. The a la carte at the Mexican restaurant Mexico Lindo, the food was not good and neither the service. Despite the Resort's beauty and comfort I would not return because of the ocean situation, there were too many rocks in the water, we injured our feet in the first day and it hurts even after more than 1 week. We prefer beach to the pools so that was a downer for us.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed