What We Love
- You’ll find sensational gardens throughout the resort – go for a walk and enjoy the beauty that surrounds you.
- There is plenty of entertainment for the entire family to enjoy, including live music and shows.
- Kids will love having their own designated areas and special pools.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk†
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk†
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9885 reviews
-
Jan 06, 2026Not half bad, half the price would match the value
Do you really get what you pay for at this resort? I'm not convinced. If you are looking to spend several hundred dollars for average food, a small room, right on the beach where you can swim with sea turtles and walk up to self serve yourself to free, but bland food and drinks all day - this resort (and other like it) may be it for you. Despite being based in a country with significantly lower prices, everything is priced at a high US rate. We happened to travel on what turned out to be a very busy season, which unfortunately meant some (not all) of the allure of an all-inclusive went away. Out of 7 nights, we were able to be seated in a restaurant once, and no, 1 out of 7 in the 4 restaurants we were actually offered is not a good ratio - nor what was marketed to us. Sure there is food abound, yet self-serve buffet line food with a 30 people line to get the sole food that is cooked by a cook (not chef) is not an experience extraordinaire worth the price. Even the one bottle of wine we bought - to get out of the 1 red and 1 white house win - was upcharged over 300% compared to US fine dining. Ridiculous. The good parts: the beach is nice, although the lack of beach chairs is frustrating as people apparently get up at 4 am to throw their towel on the few chairs that are open. We did not opt for this, and then set on the beach instead, which was fine. There is also no drink service on the beach, which again is fine, yet not what you expect for the price paid. We were also told we could not be served at one beach bar, although there are no evident lines in the sand (or on signage) telling us we couldn't get a beer poured exactly there. It's more self-serve than service, frankly. Another positive is that the pools are very nice, our youngest enjoyed the slightly larger (free) water slide, and that snorkeling is more fun than you may think given the abundance of fish and even sea turtles in the water. The lack of local flavorful variety of foods was surprising and so was the lack of made to order options, be it foodwise, drinkwise, or juice wise. Would we go back? Probably not. Not because it's not good, but because the price to greatness ration is not there. If I'm paying these prices, I'd rather rent my own villa on the beach, and I'm confident I would still end up paying half the price for a family of five, if even. Extra bonus for the people working here genuinely seeming to be happy.
-
Jan 06, 2026Beach, boardwalk and palm trees in the sun
The 2km of beach and boardwalk are the highlights of this resort. The grounds and facilities are impeccable. The food and drinks are good.
-
Jan 05, 2026
Hard to find pool/beach chairs and minimal service
Staff provide service within guidelines. Doesn't seem to try and help when asked (i.e. was denied use of a utensil even though it is right next to him/her simply because it's closing time). And, I gather, common resort problem of finding pool/beach chairs after 8am.
-
Jan 05, 2026Last Vaction 2025
Really good everything but the big issue for my Family is the lack of beach loungers because we need to wake up early for set aside two of them
-
Jan 04, 2026
Amazing trip
Beautiful weather, beautiful place, kind people, professional service, good food, clean rooms and amazing water
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed