What We Love
- You’ll find sensational gardens throughout the resort – go for a walk and enjoy the beauty that surrounds you.
- There is plenty of entertainment for the entire family to enjoy, including live music and shows.
- Kids will love having their own designated areas and special pools.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk†
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk†
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9849 reviews
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Dec 11, 2025Extremely Disappointing Stay - Beware Before Booking
We are currently staying at this hotel in room 7120, and the experience has been extremely disappointing. The rooms are very old. On the first day, the door lock didn’t work — it was eventually repaired. The shower fills with water while you’re using it. The main wall outlet doesn’t work and is literally coming loose. But these are minor issues compared to the rest. The worst problem is the air conditioner. It constantly leaks into the room. It has been “fixed” three times already. After the most recent repair yesterday, we had to sleep all night with a strong oily smell, the unit became even louder, and this morning we woke up to another flood. There was about 1 cm of water on the floor, and we had to use all our towels just to clean it up. This is the worst room I have ever seen in any hotel in Mexico. Think very carefully before choosing this place for your vacation. Room 7120, Yucatán.
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Dec 10, 2025Excellent family and friends resort.
One of the cleanest resorts I have visited. Plenty of activities and quiet areas throughout the resort.
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Dec 08, 2025
November 2025 stay
We have stayed at this resort several times since 2012 and we will return. The grounds, service and food are always top notch. The rooms can use a face lift as I do not think they have been renovated. We had a flood in our room on day two and had to pack and switch rooms at 3 am. It was evident there was an issue with flooding before, however, we did not realize that the repairs were never completed. This caused a tripping hazard in the darkness of the night for our family. The water was pouring into the room on our clothes and shoes outside the bathroom. The food is always good and the service is excellent. The grounds are great. The beds were old and worn. The TVs in each room were crappy and never worked properly. The rooms are definitely not a 5 star.
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Dec 04, 2025
Amazing Holiday
My mom and I had a great holiday at this Resort. We had access to three other resorts. The food was amazing at all the resorts and we enjoyed our time away immensely! We would definitely recommend this to family and friends. We will be back!!
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Dec 02, 2025Best in Stay and Prices
Everything was mostly good, except for a couple of small things that might mean nothing to others. The food was great, but there were fewer vegetarian options available. Was part of the wedding group. Service to the group was excellent.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed