What We Love
- You’ll find sensational gardens throughout the resort – go for a walk and enjoy the beauty that surrounds you.
- There is plenty of entertainment for the entire family to enjoy, including live music and shows.
- Kids will love having their own designated areas and special pools.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk†
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk†
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9956 reviews
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Feb 25, 2026Yearly Excusion maybe more
What an excellent experience for those who have young families to anyone of the generational groups requesting the relaxation and comfort. never needing to worry about what to be done
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Feb 23, 2026Rude staff
Found the staff to be rude and not wanting to be there. Good luck trying to get a spot on the beach or near the pool, people come down at 7am and put their towels on the chairs. This should be staffed and a time limit on the vacant chairs, like other resorts do. We did not see any staff on the beach, or around the pools.
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Feb 23, 2026
WE WILL BE BACK
Absolutely awesome time!!! We will definitely be coming back soon!! Everything from the redort to the off resort excursions we're easy to navigate and the staff were all fantastic!!
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Feb 23, 2026Really good stay!
Overall, this was a very fun resort. TONS to do. Pros: -You can visit the other Barcelo resorts on the property and they have a shuttle that will take you around. -The restaurant food was all amazing. We personally had the Mexican, hibachi and steakhouse -Free entertainment on the property (night club, performance shows, ping pong table, basketball, etc.) -Paid entertainment within walking distance on the property (spas, mall, casino, etc) -Pools were nice, plenty of seating Cons: -Rooms were very basic (we had an oceanfront junior suite) -Had some issues with the hot water (they did come fix it right away, but it went lukewarm again later that evening and we just didn’t bother to call again lol) -The included buffet food was simply average. *We did get the Premium Level package which I think was worth it. We got access to eat at the restaurants for free, which the property will book for you! You get to choose the top shelf liquor, and they have bars/lounges throughout the property that you can easily access. My best friend and I had the best time and we would definitely visit again, BUT we would probably get an upgraded room.
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Feb 23, 2026
Beautiful vacation
Impressed and loved this entire complex. Immediately welcomed by the smiling face of Fernando (a great ambassador for the barcelo group ) a very nice way to start our trip. Awe struck by the beautiful grounds and the amazing wildlife. Only down fall to the whole trip was the availability of chairs at the pool / beach. Missed out on 2 days beach side due to no available chairs. Other than that we had an amazing time in Mexico and will 100% be back again. Can't go wrong for the price point
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed