Barcelo Maya Riviera - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6792 reviews

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  Come see Katia at the Pool Bar

  Pool bar was amazing! Katia Cespedes took such good care of us. Amazing personality and service. Pool was relaxing and not too crowded as it was the quiet pool. Wife and I enjoyed ourselves daily at the pool. Lounge chairs were easy to get. Will be back to visit again.

  Jul 02, 2025
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  Fun relaxing time.

  Love the hospitality team poolside, kept the Frappuccino’s & water coming all day. Shout out to Felipe, nahomy, juan, and Karla on the f&b side. Irelli was a gem figuring out activities and entertainment

  Jul 02, 2025
• 

  Excellent service

  Excellent service from Carlos Lopez. He is very attentive and kind. Always is around asking to serve. The drinks were tasty.

  Jul 01, 2025
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  Quality control

  If I could give 3.5 stars, I would—because that’s more reflective of how I feel. Here's the breakdown. PROS Beds are incredible — seriously some of the best I’ve ever slept in. Nighttime entertainment is top-notch — fun, high-quality shows that exceeded expectations. Spacious rooms — big, comfortable, and modern. Epic pool — large, clean, and well-designed. Access to the entire Barcelo complex — being able to explore the other resorts and amenities was a huge plus. CONS - The food was... rough. Especially at the buffets. We found hairs in our meals, and more than once, ate numerous pieces of rotten-tasting seafood, and wandered around feeling repulsed by most of the offerings by our second day. The à la carte restaurants were significantly better, but overall, food was a low point. There is an excessive amount of poor-quality food available and it just leaves you feeling a bit gross at the end of the day. - Strict and poorly-communicated dress codes. Men must wear pants to the restaurants—something we didn’t know ahead of time (and didn’t pack for). Staff wasn’t super helpful in communicating the rules, either. - Learning about their dolphin abuse was also problematic. We read after booking that the resort had recently come under fire for dolphin mistreatment, which put a damper on the experience. That said, Maya Riviera is the nicest of all the hotels in the Barcelo compound. The whole complex really is like a Disneyland — there's a shopping mall, a shuttle bus system, go-karts, a waterpark, and more. At the end of the day, the price point ($150 per person/night) made this feel like a decent value. We chose it because it looked modern and seemed to offer a lot for the price — which it did. But would I come back? Probably not — the food was the dealbreaker.

  Jun 30, 2025
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  Adults Only is incredible!

  We stayed at the Adults Only in late June. There were 4 in our group in 2 rooms as we took our newly adult kids with us. We had an amazing time. This resort is beautiful. The lobby is massive. We had an easy check-in and were able to go right to our rooms. We stayed on the main floor, floor 2, just to the left of the lobby. Our rooms overlooked the pool and ocean. The rooms were very clean and they very large. They were both Junior Suites. The bed is huge...8 feet wide! The room temperature was comfortable our entire stay. Keep the shades closed during the day as it will help. Housekeeping was great and would leave extra water bottles in the room if we asked. The Miramar was fabulous. They had a huge variety of food for breakfast and lunch. Beatriz and Jaundro took very good care of us every day. The buffet has an ever changing Vegan and Gluten free section for both meals. We spent our days by the massive infinity pools. The loungers are comfortable and the music bar was great. The servers would bring us what we ordered and came around pretty often to check on us. There were several activities you could participate in throughout the day. The beach was not good, though not for lack of effort from the guys working to clean up the sargassum. There was just so much...feet deep later in the week from a storm that rolled through. We managed to do some beachcombing though before it got bad and you could how beautiful the water would be without the sargassum. This resort has about a mile of beach front so you can usually find a couple spots where the water is clean but the vast majority is just not usable due to the sargassum. The ala carts at AO were very good. We visited the Italian, Mexican, and Japanese (twice). We also went to Capri at the at the Tropical and Rodizio at the Palace. Both were excellent. Pack your appetite! We will highly consider coming back to this resort the next time we come to Mexico. Aside from the beach there is nothing I can think of that could be improved. All 4 of loved it!

  Jun 30, 2025