What We Love

  • The spa with the flotation tank, Swiss shower & reflexology.
  • The Kids Club that has wave after wave of fun & a buffet for your beach kiddos.
  • Don't miss the Dolphinarium, where you can shake fins with these friendly mammals.

Things to Know

  • It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • You have access to sister resorts.

Resort Details

Dining
The resort offers luxurious dining experiences with delicious cuisines.
OnSite Dining
  • Brasserie
    Charming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
  • Caribbean
    Excellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
  • Coral Grill Restaurant
    Grill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
  • La Hacienda Buffet
    This restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
  • Mirador Buffet
    Specialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.  

  • Rodizio
    Enjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
  • Various Lounges/Bars

    - Coco's pool Bar 
    - El Cielo Bar
    - Theatre Bar
    - Carey Lobby Bar (Participation show at Carey bar)
    - Jaguar's Discotheque 

Room service, a gym, salon, laundry/valet service and more are available.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Beauty shop/salon†
  • Car Rental Services†
  • Children's play area†
  • Currency exchange†
  • Exercise gym†
  • Internet services†
  • Laundry/Valet service†
  • Lobby
  • 24-hour front desk
  • 24-hour room service†
  • Beauty shop/salon†
  • Car Rental Services†
  • Children's play area†
  • Currency exchange†
  • Exercise gym†
  • Internet services†
  • Laundry/Valet service†
  • Lobby
  • Lounges/bars†
  • Luggage service†
  • Pool
  • Poolside snack bar†
  • Restaurant
  • Room service†
  • Safe deposit box†
  • Shops and commercial services†
  • Wireless internet connection in public areas†

† Fees may apply

Children's play areas, tennis courts and more are available for active guests.
On-Site Recreation
  • Children's program †
    Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).

    Barcy mini disco
  • General †
    - Participation show at Carey bar
    - Cinema on the beach
    - Surprise night on the beach
    - Pirate's Island Water Park
    - Aquatic Sports
    - Dressel Divers ($)
    - Dolphinaris
  • Gym †
    Barcelo Maya Palace gym
  • Spa †
  • Sports court onsite †
  • Tennis court †
Off-Site Attraction
  • Playa del Carmen
  • XEL-HA- ECOPARK

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 18273 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Barcelo Maya Palace

    Loved the family suite and swimming pools. Excellent walking paths to enjoy landscaping and fountains.

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent again

    You can’t go wrong with the this resort. We have been 8 times with groups as small as six and as large as 30 and everyone had a good time. The pool is hard to beat. It has zero entry, sun decks, Palapas in the water, pool bar and water park all in one spot. The service is incredible!

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great vacation experience

    Amazing service at the pool bar (palace) from Manuel Gonzalez & Antonio Lopez, went over their barman to make us feel special

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    DO NOR STAY HERE.

    One of the worst experiences that I had. I saw that they made a person in a wheelchair stand up to just cut their bracelet off. Lights went off, no electricity. We got stuck in the elevator. Upgraded to premium and there is not difference, we waited for room service and they put us on hold for 30 minutes. I really don’t know how this hotel is 4 star. I recommend that you look for a different hotel.

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Trip of a lifetime!

    Pretty amazing place. 5 stars for the friendly staff. Always smiling, saying hello, looking after us, they really make the Barcelo Palace special. Stayed 10 nights. Food is delicious, service fantastic, hotel is kept pristine. Staff are constantly maintaining and cleaning. Some rooms could do with a little tlc but nothing that would hamper your stay. They're big and spacious. Cleaned every day, fresh towels every day. Fridge restocked daily, although more goodies than 2 packets of peanuts and 2 packets of crisps would be nicer, plenty of drinks though. Beach is beautiful. Being able to potter around and use other Barcelo resorts definitely a plus. So much choice. Plenty of pools, games and entertainment. Night time shows a little cringe but just our personal opinion, others seem to thoroughly enjoy themselves. Would be a nice touch if a few little food stands could be dotted here and there. Bit of a trek going all the way back to the snack bar if you get hungry in between meals. Loads of places to grab drinks and poolside service too which is lovely. Plenty of pool towels available too. Definitely book premium for the little perks like faster check-in, priority restaurant booking, discounts in hotel shops. Mind you, sunblock in the hotel is twice the price so bring plenty before you arrive. Fabulous time, loved it all. Kids had a blast. It'll be hard to match any other vacation now to this one.

    Jun 29, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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