Barcelo Maya Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18689 reviews

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  GO ELSEWHERE!!!!!

  I have no idea how this place even gets 4.4 stars. We are currently at the resort until Monday and can't wait to get home. I will start by saying the resort itself is gorgeous. The excursion we did was the best day of the entire trip. Go with Delta Vacations for your excursions and not the hotel. Everything else is extremely disappointing for the money. The food is hit or miss at best. A lot of the buffet is downright inedible. The drinks are horrible; pure syrup. And if you don't get up before 7 am to save a spot at the pool or beach your are out of luck for the entire day. But the absolute worst is the service. From check in, to reserving restaurants (long line), to trying to just get your room cleaned no one cares. No effort. No empathy. No customer service. Save your money and go elsewhere!!!

  Dec 27, 2025
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  Wedding & vacation!

  Be sure to complete the online request for room needs etc. Suggest you track them down via their email for guest services and be clear about the # of beds and which floor you want.

  Dec 26, 2025
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  Be prepared to pay extra for most of the fun activities

  This was our 4th trip to Mexico. Overall a mediocre resort and not worth the extra cost compared to others. Buyer beware, there are a ton of extra fees if you want to take advantage of all the amenities offered for kids/families. The pros: -friendly staff. -decent buffet with large assortment of food. -decent sized rooms. -kids club is adequate. -you can access other Barcelo resorts to use their amenities and see their shows but this is not really explained when you checked in. Cons: - restaurants are extremely difficult to get a reservation for prior to 9pm (extra difficult with a larger family). This is typically when shows are taking place. Terrible for people with kids. You could book 3 reservations when you immediately got in (which they didn’t tell us) otherwise you had to book one reservation per day and in order to get one you had to be there at around 8 AM on your vacation. - limited shows. They have karaoke and boys vs girls which are all dependent on guest participation. Michael Jackson show was good and the circus show was good, but they brought in someone to do balloon characters for kids and that was an extra cost. -limited teen activities. They do have a team club, but it is not directly on the resort. It is in the mall and it was empty when we brought our teens. There was no promotion of this teen club at the resort, it was not advertised. The activities at the poolside are all geared towards people, age 16 and over. -they have amenities for kids, but they all come at an extra cost. They have a bowling alley, a go kart area, a wave rider and an escape room on property. The food the at the bowling alley is free, but you have to pay per person to play a game, it cost us $160 for seven people to play one game. The bowling shoes were literally falling apart. So on top of an already expensive vacation, you then having to dish out more to actually use the kids amenities on the property. -extra cost for late checkout, which I’ve never experienced before at other resorts. -room service for food is also not included and comes at an extra cost. -typically at other all inclusive resorts we have had snacks in the room provided daily and at this resort, we only got our coffee restocked twice in seven days and the only snacks we had were chips and nuts, and they weren’t restocked unless we asked. -snorkel gear available for use from 9 to 3 for one hour only at no cost, but outside of these parameters this also was an extra cost.

  Dec 26, 2025
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  Third Trip Here!

  Our third visit to this hotel. Great location and beach. Including very good snorkeling - turtles at the Palace beach and fish at the pier/nearby reef. Our favourite member of the entertainment staff was Johnny. He engaged our entire family (including 11 and 13 year old sons). He also remembered our names from the first day beach soccer event for the entire week. His interactions during the day around the pool and beach made the trip much more enjoyable! Some reviews about a large resort and a lot of walking are accurate, but we really enjoy it so know what you are getting into. Also, the buffet food at the Palace is very good with many options.

  Dec 23, 2025
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  The Palace

  Palace not worth the extra money compared to the other 4 which are just as nice and are closer to everything you need. Palace shows were horrible. The only good thing at the Palace that was good was the French Restaurant. We have been to this property 6 times and always had good things to say but this time was disappointing. Times to eat were only 9pm and I dont know who eats that late but it is not us. Complained and they magically had 7 and 730 available. We have never had any issues thats why we have gone back so many times but this trip was awful.

  Dec 22, 2025