What We Love
- The spa with the flotation tank, Swiss shower & reflexology.
- The Kids Club that has wave after wave of fun & a buffet for your beach kiddos.
- Don't miss the Dolphinarium, where you can shake fins with these friendly mammals.
Things to Know
- It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You have access to sister resorts.
Resort Details
- BrasserieCharming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
- CaribbeanExcellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
- Coral Grill RestaurantGrill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
- La Hacienda BuffetThis restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
- Mirador BuffetSpecialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.
- RodizioEnjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
- Various Lounges/Bars
- Coco's pool Bar
- El Cielo Bar
- Theatre Bar
- Carey Lobby Bar (Participation show at Carey bar)
- Jaguar's Discotheque
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- Lounges/bars†
- Luggage service†
- Pool
- Poolside snack bar†
- Restaurant
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
† Fees may apply
- Children's program †Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).
Barcy mini disco - General †- Participation show at Carey bar- Cinema on the beach- Surprise night on the beach- Pirate's Island Water Park- Aquatic Sports- Dressel Divers ($)- Dolphinaris
- Gym †Barcelo Maya Palace gym
- Spa †
- Sports court onsite †
- Tennis court †
- Playa del Carmen
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18598 reviews
-
Nov 17, 2025DONT BOOK HERE
This place was recommended to stay to us not for any reason but the location (it was close to the private venue for a wedding) There was no hospitality here the multiple request of my room being close to my elderly father room was ignored. They put my room as far away from his as possible. The food was the same every night in the buffet. We tried to get reservations through out the week for the restaurants and seemed like we were an inconvenience to the staff who were very short and rude. There was NO entertainment unless you call playing a trivia game in the pool for a hour. At 8pm the whole resort was silent. You can do other things around the other resorts for extra cost on every thing. Our family and friends HIGHLY recommend any RIU resorts. Don’t book this one!
-
Nov 17, 2025Fantastic place
This resort was fantastic, rooms, meals , bars and service was excellent. The Buffets were always fresh, great selection. The other restaurants were absolutely superb, great choices of meals, severs were very friendly always asking if we had enough to eat. We had the Premium package, was well worth the extra money, pools and grounds very clean, would definitely stay there again
-
Nov 17, 2025Overall good experience.
The place is huge!! Bring your walking shoes or best sandals! It is very nice and has all the amenities. I had a fall with an injury that interrupted the remainder of our trip. I feel the hotel could have accommodated us in a much friendlier and more helpful manner rather than causing further disruption by declining our requests.
-
Nov 17, 2025Nice but……
This is a beautiful resort! However, my husband and I upgraded to premium and I unfortunately assumed when you upgrade you get a butler as I have gotten at many other resorts. That was not the case if you go to this Resort thinking you will get special treatment, your mistaken. You are pretty much on your own which is fine, but when you upgrade, you just expect a little extra. Make dinner reservations before your vacation or you will be eating at 9 o’clock every night. I scheduled a service in the salon to get my makeup done with a wedding party. I sat for two hours and waited for my appointment. At this point, I only had an hour to do my hair and get ready for my son‘s wedding. I walked out upset and crying. I asked them to recredit my room for the cost of the service and they would not do that. I paid $120 and didn’t get anything back. So this is why my rating is so low. This place has the best beach I’ve ever been to. It would be nice if there was cocktail service on the beach. As for the pool that was amazing as well. One bonus would be poolside food, which they don’t have. If you are traveling on a budget, I guess this would be the place for you or if you have never been to an all-inclusive this is a good place to start.
-
Nov 15, 2025
Great family vacation experience!
This was our second time staying at Barceló Maya Palace, and we’ll definitely be back again. We traveled with a group of 11 and everyone had a great time. We stayed in Premium Level. Our room had a pool view and was super close to the beach, restaurants, and activities. The rooms are a little dated, but nothing bad, and the comfort and location made up for it. We also really enjoyed the Premium Level lounge in the lobby, great service and they have tasty snack bites which was perfect while we were waiting for our turn to check-in. The food selection worked well for all ages, and the kids loved the splash pools and slides. We love this beach because we saw turtles a couple of mornings and did a bit of snorkeling right at the resort, which was a fun bonus. We liked being able to walk over to the other Barceló resorts for more dining options. Plus, there’s a cenote right across the street, easy walk or a very short taxi ride (this time we ended up taking a taxi because of small kids with us). Tip: come early in the morning to make restaurant reservations before the staff gets busy with check-ins and checkouts. Overall, another awesome family vacation, and we will be returning again.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed