What We Love
- The spa with the flotation tank, Swiss shower & reflexology.
- The Kids Club that has wave after wave of fun & a buffet for your beach kiddos.
- Don't miss the Dolphinarium, where you can shake fins with these friendly mammals.
Things to Know
- It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You have access to sister resorts.
Resort Details
- BrasserieCharming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
- CaribbeanExcellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
- Coral Grill RestaurantGrill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
- La Hacienda BuffetThis restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
- Mirador BuffetSpecialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.
- RodizioEnjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
- Various Lounges/Bars
- Coco's pool Bar
- El Cielo Bar
- Theatre Bar
- Carey Lobby Bar (Participation show at Carey bar)
- Jaguar's Discotheque
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- Lounges/bars†
- Luggage service†
- Pool
- Poolside snack bar†
- Restaurant
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
† Fees may apply
- Children's program †Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).
Barcy mini disco - General †- Participation show at Carey bar- Cinema on the beach- Surprise night on the beach- Pirate's Island Water Park- Aquatic Sports- Dressel Divers ($)- Dolphinaris
- Gym †Barcelo Maya Palace gym
- Spa †
- Sports court onsite †
- Tennis court †
- Playa del Carmen
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18717 reviews
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Jan 10, 2026Beautiful Resort, Great Snorkeling (Turtles!) Some Areas for Improvement
Location: Beautiful Beach with amazing snorkeling, an hour from Cancun airport. Easy transfers with Amstar. TIP: Arrange travel prior to arrival. Ignore everyone else. Others will try to scam you. Atmosphere: Lively, family friendly. We did not attend any shows but the Mariachi band was fantastic! Why they don’t have an app for classes and entertainment communication is so confusing. TIP: take pictures of schedules Rooms: Pleasant surprise! Large and well kept. A few minor blemishes just due to being a little dated. We COULD NOT get wash cloths without multiple requests every day. (Do they not have enough?) Our Premium Ocean View was amazing. TIP: Pay Extra. So worth it for ocean view. We could see sunrise from our balcony. 10/10. Even when it rained we could still look at the ocean FOOD: first off, we had excellent a la carte meals every night of our stay. But getting those reservations was so difficult and upsetting. When we first arrived we were told no a la carte available our entire stay even with premium upgrade. We were ready to leave the resort and it started our trip off on the wrong foot. I could see others getting reservations and speaking about getting them on social media even before arrival (which we tried to do to no avail). I really feel like it was purely dependent on who you were talking to. Once they magically found reservations when we were ready to leave, those were great. Would recommend French (ravioli app), Caribe (shrimp cocktail!) , Lindo, and Brazilian. Each had their merits and all good. TIP: If denied reservations, especially if premium, keep trying or speak to another person. Ours just didn’t seem to want to help us AT ALL. Very inconsistent. Service: No beach service and sporadic pool service. Understaffed? Room service was good. Lobby Bar was the best place for drinks and light evening musical entertainment. The ground were so well kept. Beautiful. TIP: Bring your own insulated cup and they will fill it for you resulting in fewer trips to bar (and waiting in lines) Spa: We enjoyed the hydrotherapy circuit and would do it again Overall thoughts: probably a 3.75 on my scale. They need an app so badly to communicate to guests where and when things are happening. Bring your own snorkel gear and floaties, water shoes. Definitely need a better a la carte reservation system. We had a good family vacation here at Barcelo Maya Palace.
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Jan 10, 2026The best place to stay with family, friends or by yourself
I booked with no expectations and the surprised me. The best place I could spend my family vacations. Don’t think twice and take advantage of the special trip
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Jan 10, 2026
Palace Stay
Excellent Resort! Took a family of 11 ranging in age from 17 - 77 and all had a wonderful time. Love the size but be prepared to walk - to meals, to your room, to the beach, etc. Was thankful for a complimentary wheelchair for our mobility challenged. If you stay premium - take advantage of the benefits - free room service and hydrotherapy at the gym.
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Jan 07, 2026New Year Celebration in Barcelo
We decided to spend our new Year with friends in Barcelo resort. The idea was to relax and little work in a meantime. In general it was ok but no internet on TVs and options to see the movies at night was an issue. Kids are great and we understand the families on vacation during that time but the walls of the rooms are so thin that you can hear the screaming children all the time even in your room. The issues with lounge chairs on the beach is super annoying. People were coming in the morning to reserve the chairs and leaving for 2-3 hours so when you come after breakfast to enjoy the beach no chairs are available, even the signs said not to reserve the chairs. The grass maintenance were happening during the day and smell from lawn cutter and noice were extremely disturbing. I would not recommend definitely New Year or Christmas time to visit.
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Jan 07, 2026
Good Stay Overall
My family and I stayed at the Barcelo over NYE. Overall we had a good experience. For the price, I'm not sure we got what we paid for. We did not upgrade to the "Premium Status." A couple items of note: I really disliked the reservation process for the restaurants and the lounge chairs by the beach/pool. We stayed for 7 nights and could only get into restaurants the last three nights because they were all booked when we inquired upon arrival. That being said, I would say we most likely would return but upgrade to the Premium for the benefits.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed