What We Love
- A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
- The swim-up bars at the pools will likely be your favorite go-to bars during the day.
- Lively entertainment at night - theatrical shows and live music keep the party going.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11763 reviews
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Dec 19, 2025Shoutout to Buffet and Activities Staff
This is our third time traveling to the Barcelo maya hotel chain in Cancun. We stayed twice at riviera and this was our first at colonial and loved it. We received the same amenities and food as we would at riviera, although riviera is a little newer. We would like to highlight the wonderful buffet and activities staff that made our trip so memorable. Specifically Manuelito with the activities staff that made all of the activities very fun and engaging for everyone, especially the water aerobics. We also want to point out that the buffet staff at colonial and tropical was exceptional. Specifically Herlinda Lopez at Colonial. She was very nice and made sure to address our every need and want and we want to thank her for going above and beyond. All in all we plan to return here in the future and have great memories of all our trips here.
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Dec 19, 2025
15th Visit and Still Enjoyable
Immaculate expansive grounds and beach. Great snorkeling and sailing, Delicious food with many eateries to choose from. My only suggestion is that management needs to provide more lounge chairs for the beach.
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Dec 17, 2025
Beautiful and relaxing resort.
This was our 6th visit. We love the look and feel of this resort. Everything there is still beautiful. The staff is nice and welcoming too.
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Dec 11, 2025Too loud no sleep
Had no idea I would gave to stay awkake until 2am due to nightly entertainment. Not the place for you if you like to sleep. Also forget naps, our room was right beside the theater where they would practice for hours in rhe afternoons. People in our party also got sick.
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Dec 09, 2025Do not stay at Colonial!
The worst customer service at any all-inclusive resort I've ever been to! Maria at guest service is horrible! None of the staff ever picks up their phone so we couldn't order room service or get more towels.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed