What We Love
- A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
- The swim-up bars at the pools will likely be your favorite go-to bars during the day.
- Lively entertainment at night - theatrical shows and live music keep the party going.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11756 reviews
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Dec 09, 2025Do not stay at Colonial!
The worst customer service at any all-inclusive resort I've ever been to! Maria at guest service is horrible! None of the staff ever picks up their phone so we couldn't order room service or get more towels.
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Dec 09, 2025My overview of the Colonial
The rooms at this property have a bad odor, probably a combination of the high humidity and the resort itself is surrounded by trees, making it very damp. I think the Colonial might be the oldest in the group. The food had much to be desired, oddly the best meal I had was creating my own hamburger. The beach and pool areas where amazing. This resort is one of several on the same property, the Palace or Riviera might have been a better choice. This changed my option of an all inclusive resort, I think it might be better to choose a non-inclusive resort and have more control over what you can eat, the quality of the food, and the atmosphere. There isn't anything close to the resort so you would have to travel to get to other restaurants, bars, entertainment, etc. You do have the option to go to the other resorts on the property for some things, but we found it was more of the same. TIP: the surf is a bit rocky so either find a good spot or bring water shoes.
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Dec 07, 2025Second visit Barcelo Maya Colonial 2024 & 2025
Overall good vacation. sun was friendly to us. Great resort area with multiple restaurants and big pool area. Few remarks that I was not so pleased. Probably due the business decision of Barcelo group. First we thank for housekeeping to change the bed completely due it's really soft springs. They also cleaned the room promptly except floor was not vacuumed or swept. Loose sand stuck our feet's and same time it travels to bed too. When traveling to Mexico you supposed see Mexican beer in AI plan refrigerator, but NO only not tasty Heineken from The Netherland Europe. Thank god pool-bars and other drinking holes had Dos Equis (last year beer was better brand Modelo ). Kyoto and Tokio Alacarte restaurants are the best. Buffet restaurant and lunchtime choices warm food was not hot kind a lukewarm. Seasoning was below par (Real Sabor was missing). I don't mean spiciness more overall taste salt and spices combined. Everyone's taste in food is personal. I hope my constructive feedback's are accepted. After all these hiccups we are returning customers to Barcelo resorts in the future.
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Dec 01, 2025November 2025
My partner and I stayed here recently, over all the resort was excellent. The only issues we had were air conditioning was always on so temperature of the room could not be controlled properly. We also had some issues with sewer gases coming up through the shower drains causing an odor in the bathroom.
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Dec 01, 2025
Great Resort for Relaxing or Having Fun
Very clean resort. Staff were very helpful and happy. Always saying hello! Beach was great, plenty of palm trees for shade, or open sandy areas for suntanning. Bring good water shoes. You can use it without water shoes, but you need to be careful where you step. The currents change the location of the sand day to day. Food was good, when you sit down for a meal, order drinks and then salt and pepper as well (unless you like bland food). They are always trying to feed you alcohol! But, they make great non-alcoholic drinks as well. The pools are great. The bars can get busy during late morning and early afternoon, you need to be patient for your drinks. Bring some good walking shoes, this resort is big! We never took the shuttles and always hit at least 10,000 steps a day.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed