What We Love
- Relax and rejuvenate with a treatment at the U-Spa Wellness Centre.
- Show off your skills at the Bowling Centre.
- The Kids Club provides hours of supervised entertainment.
Things to Know
- The resort is one hour from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Additional fees apply for some water sports.
Resort Details
- Various Lounges/Bars- Pool Bar- Caribe Lobby Bar- Teatro Bar- Strikers Sports Bar
- Various RestaurantsCaribe buffet restaurant:Specialising in international cuisine, this restaurant offers an exquisite gastronomical variety to satisfy even the most discerning guests.
La Fuente Restaurant:This restaurant offers varied and exquisite dishes with genuine Spanish recipes to delight the palate of adults and children alike.A reservation is required, subject to availability, restrictions apply.
Restaurant Captain Morgan:Grill restaurant located in the area surrounding the swimming pool. Enjoy the delicious sandwiches or the informal buffet without going far.
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
- Convention Centre†
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Choose a wedding package suited to you and your partner for celebrating this very special union. The resort has a team of professional and special services so that everything turns out just as you wish. Please contact hotel directly for details and pricing of wedding packages.
† Fees may apply
- Basketball court †
- Billiards †
- Bowling alley †Strikers Sports Bar & Bowling Center
- Miniature golf †Miniature golf is now open until midnight, at midnight there is an additional cost for lighting.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10569 reviews
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Apr 26, 2025BEWARE!!!!!! Don’t make the same mistake and book here!
I honestly had high expectations based on the photos and other reviews, but my stay at Barceló Maya Caribe was beyond disappointing. From the moment we arrived, the front desk staff were rude and made us feel like we were bothering them by checking in. The food at the buffet was another huge letdown. It was the same bland dishes every single day — cold, flavorless, and definitely not fresh. Trying to get a reservation at the restaurants was a nightmare too; everything was “full” even though half the tables were empty. Worst part? The service. Staff at the bars and restaurants seemed completely uninterested in helping guests unless you were handing out big tips constantly. Even basic drinks took forever, and multiple times our orders were completely wrong. For what we paid, this was absolutely not worth it. Would not stay again, and honestly, I would warn anyone considering this place to rethink it. When we talked to manager Carlos Lopez he was unprofessional, and very aggressive. BEWARE!!!!!
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Apr 26, 2025
Horrible Experience – Worst Management I Have Ever Encountered
Warning to Future Guests: Unprofessional and Dishonest Management at This Resort (Ernesto Wong Placers & Juan Carlos Lopez Gabriel) As an experienced traveler who has visited countless hotels and resorts across the world, I can confidently say that my experience at this resort was among the worst I have ever endured. The behavior of the management—specifically Ernesto Wong Placers and Juan Carlos Lopez Gabriel—was not only shockingly unprofessional but downright dishonest and insulting. During my six-night stay, I was repeatedly disturbed by a loud party taking place directly on the resort property. Despite calling the front desk at 4:00 AM, no action was taken. When I personally approached the security staff at 4:30 AM, they refused to intervene and had the audacity to laugh and mock my concerns as I walked away. This behavior alone was inexcusable. The noise and disruption continued for four consecutive nights, each time accompanied by hollow assurances from the staff that it would be addressed. It never was. On the fifth day, I demanded to speak with a manager. Ernesto Wong Placers finally spoke with me but showed a complete lack of professionalism, responding dismissively with, “What do you want me to do about it?” When I requested contact information for the General Manager, I was stonewalled for hours. Only after persistent demands did they provide information, which turned out to be another blatant lie. Instead of giving me the General Manager’s details, I was given the contact for Juan Carlos Lopez Gabriel, an assistant—not the person in charge. The level of deception and disregard for guests shown by both Ernesto Wong Placers and Juan Carlos Lopez Gabriel is appalling. Their willingness to lie, their refusal to take responsibility, and their disrespect for guests’ basic rights should be a serious red flag to anyone considering this resort. I strongly urge future travelers to think twice before booking here. A beautiful property means nothing when the people running it are willing to lie to your face and treat you with such disrespect. Choose another place where honesty and professionalism are still valued.
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Apr 25, 2025
Poor food
- the buffet was OK - other than that food lacked flavor, color, presentation . The Italian restaurant was atrocious
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Apr 23, 2025Nice huge resort
They have some things to figure out definitely not changing your booking from one resort to another especially without notice
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Apr 21, 2025
Go anywhere else
If you like terrible food, no restaurant reservations, waking up at 5am just to secure pool/beach chairs, zombie staff, cheap drinks, drunk Frenchmen puking in the pool you are standing in, long lines for everything and the worst pizza in the galaxy, then this is the place for you!
- Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySpring Break groups are allowed with Quad Rooms. At least 1 guest must be at least 21. 5 nights minimum stay.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed