Barcelo Maya Beach - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16305 reviews

• 

  Good experience BUT NOT GREAT! Missed the mark

  For context, this was my 8th time in Mexico, and I’ve stayed at many resorts, so I have a pretty good sense of what makes a great experience. Unfortunately, this resort missed the mark in a few key areas for me. Arrival & First Impressions Check-in was underwhelming. After getting our keys, we were told to find our rooms on our own—no guidance or assistance from bell staff. At such a large resort, this was frustrating and not something I’ve experienced elsewhere. Usually, you’re warmly welcomed and escorted to your room. To make matters worse, our key cards didn’t work when we finally found the room. The thought of walking all the way back to the front desk after traveling was not appealing, but thankfully, a staff member helped by calling for us. Not a great first 30 minutes. Rooms The rooms felt dated, and the bathroom was old and in need of an update. I’m not someone who needs luxury, but these definitely need refreshing. Our AC stopped working one day (they fixed it quickly), the toilet gurgled loudly every flush, the door seal was peeling, and the door wouldn’t reliably close behind us. Food & Drinks The buffet was the biggest disappointment of the trip. While beautifully displayed at times, it was poorly maintained. Items were often empty (bacon was almost always gone, sauces and toppings scraped clean), and some things you grabbed were cold. For me, food is a big part of the experience, and this was the worst buffet I’ve had at any resort in Mexico. On the positive side, some à la carte options were great: the Japanese restaurant was incredible, the Spanish restaurant was very good, but the Italian was a letdown. Pool & Entertainment The pool itself was amazing—large and beautiful—but there was little to keep things interesting. In five days, we saw entertainment staff twice at our pool. There were no extras like snack carts, fruit drinks, or poolside themed lunches. I love those small touches that elevate an experience—like an ice cream cart or a grill station—but there was nothing like that here. It made the poolside vibe feel flat and a bit boring. A Mexican-themed night by the pool with live music and tequila tastings would have been incredible. The theatre also needs serious attention. The AV system was terrible—we couldn’t understand anything through the microphones, and the projector kept cutting out with HDMI error messages for three nights straight. Karaoke singers had their lyrics disappear mid-song because of it. The theatre seats were also uncomfortable and very worn out. Staff Hit or miss. Some were fantastic—friendly, remembered our names and orders, and made the experience fun. Others seemed disinterested or even a bit rude. Would I Return? No. I think I’ve been spoiled by other resort chains that focus on details—because that’s what makes a trip memorable. Positives: • Beautiful beach and pool • Lovely grounds • Good shows • A few great restaurants • Some amazing staff Negatives: • Poor welcome experience • Dated rooms with maintenance issues • Poorly managed buffet • Lack of poolside entertainment or extras • Inconsistent staff service • Outdated theatre and AV system I hope this helps anyone making a decision.

  Aug 20, 2025
• 

  Barcelo Maya Beach 2025

  We, a group of 17 friends and family stayed in this property for 8 days. Here is my overall experience. 1. First of all, I was assigned to a wrong type of room even though I have selected my room long before my arrival. I had asked for a 2 queen bed but was assigned to a king bed with a couch. It was changed though after repeated visits to the reception. 2. This time, it was very hard to communicate with the receptions. They were not as friendly as I had experienced in the past. 3. Not enough food according to my group's dietary requirements i.e. veg, kosher/halal, veg, etc. 4. Rooms were kept clean 5. Beaches were clean

  Aug 19, 2025
• 

  🏃‍♂️

  Wonderful vacation, always returning and will return again. Thank you Barcelo for always making our trip memorable!

  Aug 18, 2025
• 

  Very satisfied

  The beach was amazing. An army of people work to satisfy you ( food, cleaning, landscaping, clean the beach, ….). My favourite hotel in rivera maya so far. Il will be return soon for sure.

  Aug 17, 2025
• 

  Flowride

  Kevin is a great instructor. I had fun with him whole day. He is so patient and skillful. Strongly recommend to people come to Barcelo

  Aug 17, 2025