Barcelo Los Cabos Palace Deluxe-All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13492 reviews

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  Decent Property with Major Service Failure

  Our stay at this all-inclusive property had its positives—the resort itself is well-maintained, with comfortable accommodations and a beautiful setting. However, several significant issues overshadowed the experience. The food selection and quality were inconsistent, particularly at the buffet, where dishes were often overly salty. While the specialty restaurants were good, only a few were open during the day, and securing dinner reservations was frustratingly difficult—even as a Globalist member. We paid a substantial amount for airport transfers, but due to the property’s failure to provide our updated flight information to the transport company, our return pickup was canceled. Despite paying for a round-trip service, we were left stranded and denied a refund for the unused portion. Even more disappointing was the resort’s refusal to acknowledge their mistake or assist in resolving the issue. This lack of accountability is unacceptable, especially given the premium paid for the service. Given the property’s unwillingness to cooperate, we are left with no choice but to pursue legal action to recover the costs for the incomplete service. While the resort has potential, these shortcomings—particularly the unethical handling of the transport issue—make it difficult to recommend without serious reservations.

  Jul 15, 2025
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  Disappointed by VIP Check-In Experience Despite Globalist Status

  I recently stayed at this property expecting a seamless experience after booking a suite with private VIP check-in as a Globalist. Unfortunately, the check-in process was anything but smooth. Despite booking directly and ensuring my two children were added to the reservation, the VIP check-in team claimed they couldn’t see them in the system. This led to an unnecessary and frustrating delay where I had to get Hyatt customer service involved just to access my room. What should have been a warm, welcoming arrival felt unprofessional and insulting. As a loyal Hyatt Globalist, I expect better—especially when booking a premium suite through official channels. The lack of preparedness and courtesy from the VIP team fell short of the brand standard.

  Jul 15, 2025
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  23 lobby bar

  Luna And Alfredo did an amazing job at making our drinks, they were beyond helpful communicating, and in service. They will not disappoint

  Jul 13, 2025
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  Four Ladies Special

  Alfredo was amazing with serving my friends and I the four ladies special tequila shots at the bar. He treated us with the best hospitality and service. It was a vacation to remember! Cabo you treated us well! We can’t wait to return 2026! #quatroladies

  Jul 13, 2025
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  Awesome

  Beautiful resort! Everything you need is right there. The staff were super friendly and helpful. My family and I were celebrating a birthday and everything we planned came to past because of the excellent work of a staff member (I can’t remember her name) who made sure everything we wanted to do was planned and reserved. The staff remembered my family and I and they made sure to take care of the birthday boy with complimentary things. We will be back to visit again. Thank you for such an amazing experience!

  Jul 13, 2025