Barcelo Los Cabos Palace Deluxe-All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13768 reviews

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  4th visit, can’t wait to visit again

  We stayed here for the 4th time in November 2025, just before Thanksgiving. We always love staying here and this was our best visit yet. So much so that we’re looking to come back in April. I literally could not say a single negative thing about this resort or the staff.

  Dec 15, 2025
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  Paradise

  Hyatt Ziva los Cabos is an absolutely amazing experience. The location is close to the airport and right on the beach. The hotel is maintained beautifully, extremely clean and the variety of restaurants and quality of food are top notch. Everywhere you turned there was food, drinks and things to do. The staff stands out as one of the best features at this restaurant. The entertainment was interactive and fun! You can tell they put in a lot of effort. The fitness center looked amazing and they offered a variety of classes which were really good. The room was well maintained and very clean and quiet. The room to the walk out pool was certainly a wonderful choice. There are a lot of families, so that means children, and if that is something that bothers you, this might not be the best hotel option and opt for an all adults. I would recommend this hotel without a doubt and would consider going back in the future.

  Dec 15, 2025
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  Great kid friendly resort

  Loved our stay at Hyatt Ziva. We stayed with our 19 month toddler for a week. The resort is extremely kid friendly and folks are very polite and respectful. The conceirge was able to arrange us crib to kid items before we landed. The ocean view rooms were great, spacious and cleanr. Housekeeping was also extremely good. They have 5-6 restaurants on property for various cuisines and all of them were good. Kids have a kids club and a kids pool with daily activities. The adult pool was also very good and service was exceptional. Easy walking access to the beach and loved our stay.

  Dec 15, 2025
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  Another great vacation at the Hyatt Ziva, Los Cabos

  We just returned from Hyatt Ziva, Los Cabos. This is our 2nd time there, the last being Christmas, 2024. This time we were there for 10 days. We love the resort, the room, the food, and the entertainment. My wife and I were there simply for a relaxing beach vacation from December 1 - 11, 2025. The positives - We had an ocean view king room and loved it. We could look out on the ocean every day and it was so peaceful. The room was clean and worked perfectly for us. We love the food at this resort. The variety with the restaurants was great and because this was a slower time after Thanksgiving and before Christmas it was easy to get into each of the restaurants without reservations. We always went at 5:00 PM for supper so that helped as well. All the restaurants were very good but our particular favourite was the Italian. We also really enjoyed Taco Tuesday at the Mexican. They make the tacos fresh with either yellow or blue corn and there were 15 different tacos to choose from. The salsas and toppings ranged from mild to super hot if that is your preference. We ate at all the restaurants at least once and one evening we dined at the buffet. During the day by the pool you had a choice of, street food (different every day), the Station which had hamburgers, hot dogs, pizza, fries, and subs), the healthy bar that had smoothies, poke bowls, etc, and a nacho station that had fresh nachos every day. We ate at the La Plaza buffet every breakfast which was also very good. We especially want to recognize Jair, whom we met last year and remembered us this year. (He is our favourite) We always requested to be in his location and had good chats each day along with outstanding service. We also met Ricardo who gave us fantastic service as well.. My wife and I do not drink alcohol, but there are many choices for mock-tails and frozen drinks to choose from and they are all delicious. The poolside entertainment each day was fun. We always parked ourselves in the same location each day and had a ringside view of most activities taking place. As a result we got to know all the poolside crew who kept the music pumping which we loved. A special shout out to all the entertainment and exercise team who all said hi to us daily and talked with us. Raul, Francisco, Angel, Julio, and Paula kept us entertained and made each day enjoyable. They even let us make some music requests. They always wanted to know how things were going and if we were enjoying our vacation. No vacation goes perfectly and there were a few minor glitches along the way. The only one that put a minor damper on things was a power outage that occurred at approximately 2 AM and lasted 3 hours. Most people would not even notice because they would be sleeping, but I use a CPAP machine and of course woke up because of breathing issues and had to get up until the power came back on. There were a handful of other power outages but these lasted merely seconds and did not disrupt things. One outage occurred when we were in the French restaurant and lasted a couple of minutes. The rest of the issues were small such as having to request extra facecloths and hand towels for our room (On 3 or 4 occasions, they left one facecloth and one hand towel instead of two). We had a couple of misorders in the restaurants (this may be a language thing). One of the appetizers my wife ordered said grilled beef but the beef was raw when it arrived. Another instance in the same restaurant was actually funny - I had ordered mac and cheese as a side and they gave me a bowl of Parmesan cheese. They made every effort to make things right though. On our second last day, we came to the pool early as was our habit for the entire vacation. The pool was never full our entire trip. We placed our stuff on the loungers and were going for a walk on the beach. The pool security informed us we could not reserve our loungers. We informed security that the sign said, we could reserve the loungers for up to 45 minutes unattended. After coming back from the beach we sat in our loungers for a while and then went for breakfast. We were never away for more than the allowed 45 minutes. (Actually closer to 30). When we returned from breakfast all our stuff was gone. Note that at this time of day, we were the only ones by the pool and every lounger was still available. We had someone look into this and a manager was sent. The manager was very understanding and apologized for this issue - He retrieved our stuff and all was well. He even recognized us and said he saw us every day as he was passing by. In this particular case, the pool security was being over zealous in his job. This happened to one other couple that had left their stuff on a lounger as well. They returned the other couples stuff before they came back. Kevin (one of the managers) was very good and made us feel valued. He wanted to know about our experience and we shared what we noted above with him. He offered and we accepted a complimentary late checkout due to the issues we had experienced. We also had a butler assigned to us by the name of Ricardo. Ricardo keep us informed every day about activities and which restaurants were open. He was good at his job. Overall we are very happy with this resort and would definitely return again. The staff all seem to enjoy their jobs and make us feel welcomed and valued.

  Dec 13, 2025
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  The staff will make you feel you have a home in paradise away from home

  First and foremost, I need to highlight the phenomenal job done by Carlos Lopez, our butler. I honestly did not even realize that our room had butler services when we booked, but this experience made me want to always book a room with a butler. Carlos made us feel comfortable, at home and extremely well taken care of. He went way above and beyond to ensure our maximal satisfaction. Prior to our stay, we had emailed the hotel (at least a month in advance) asking about securing halal meat for us. Initially we were told this was confirmed. However, when the day came, Carlos came to us and told us that they in fact did not yet have the meat secured and apologized profusely, but promised he would do whatever he could to get this for us. He ended up going to 6 different stores and restaurants in Cabo San Lucas and managed to secure this for us. Between him and the manager, they also got this for us at cost! He actually was not going to tell us at all the lengths he went to to get this for us, but we insisted he tell us. He then coordinated with the kitchen and they came specially to serve us. This made our stay so exceptionally special, and made us feel so cared for! The food was also delicious. The day we checked out, he was off after over a week stretch. Despite this, he coordinated the bellman to get our bags and even continued to check on us. I cannot thank Carlos enough, as well as the rest of the staff. I have been raving about him to everyone since we returned. I also want to specifically highlight the amazing work by the Dozo (Asian) Restaurant team. The manager there, our server Luis, and Chef Daniel all did tremendous jobs. Chef Daniel even came out to take a picture with us after preparing our halal meal. We really felt like VIPs. Our check in experience with Celia was also very smooth despite the fact that we had multiple rooms. She was patient with us and they had treats and drinks for us to enjoy during the process. Our bellman Carlos on check in also took great care of our bags. Overall, to be completely honest, we have had certain things we enjoyed more at other Hyatt Ziva locations (mostly surrounding food at some restaurants) - but the hospitality we enjoyed, the immaculate grounds, the excellent circus show, the securing of halal meat, and the unbelievable lengths that Carlos went to to take care of us have all made this our favorite experience at any hotel in Mexico. We will definitely plan to return, God willing.

  Dec 13, 2025