Resort Details
- 24-hour front desk
- Airport shuttle service
- ATM/Cash machine
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- 24-hour front desk
- Airport shuttle service
- ATM/Cash machine
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Free parking
- Gift/News stand
- Hairdresser/barber
- Luggage service
- Meeting rooms
- Multilingual staff
- Nightclub
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3102 reviews
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Jun 26, 2025Conference
Reasonably priced and great service. The entire staff were always ready to assist us when we requested it.
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Jun 21, 2025Noisy Stay at a "Traveller's Choice" Hotel
Despite its "Traveller's Choice 2025" award and seemingly good reviews, my recent stay at this hotel was a mixed bag. The check-in process was frustratingly slow, with the staff member appearing confused and taking an excessive amount of time. While the junior suite was spacious and well-equipped with a balcony and PC, its location facing the main avenue meant significant noise from passing vehicles, leading to a poor night's sleep. On the bright side, the breakfast was good and extensive, and the staff greeting us at the gate were very courteous.
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Jun 18, 2025
They Need To Improve
I had the premium floor and it was great. Staff was nice up there. I asked to ad another guest and they wanted over $50 for my 2 nights. Very expensive. At night I wanted to have visitors to pick up a gift and was told by a very young man at reception that I had to pay extra as if the guests was staying over! I was really upset with this. Finally one guest was allowed but this hotel needs to improve on customer service. I don't think I'm returning to this hotel because of the way I was treated. There was also a security guard at the entrance who was very nice other than that I wouldn't return.
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Jun 16, 2025Sosa Family was Happy!
Add in the room info/book on amenities and rest on neighborhood. I already wrote my observations and recommendations on the previews review.
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Jun 14, 2025
I had a wonderful time, I had a lot of pain in my body and neck and it worked miracles I felt super good
I had a wonderful time, I had a lot of pain in my body and neck and it worked miracles I felt super good 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 18 years oldThis property accepts credit cards; cash is not acceptedThis property uses a grey water recycling systemSafety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property's restaurant will be closed daily from 4-7 PM. This property's damage deposit is refundable via credit card after check-out, pending room inspection.
Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 9:00 AM to 7:30 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Fee for buffet breakfast: approximately USD 22 for adults and USD 13 for childrenAirport shuttle fee: USD 50 per person (roundtrip)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.