What We Love
- The resort staff is so friendly and attentive - you'll be spoiled as soon as you arrive.
- Visit the National Stadium - mainly used for soccer & worth seeing for the impressive architecture.
- Indulge yourself at the resort's large pool, complete with poolside bar.
Things to Know
- The resort is only 10 miles from the airport.
- You're in a prime spot to tour Costa Rica's volcanoes, hot springs, rain forests or in/around the city.
- This urban locale in the heart of San José is close to local shops, sites and the vibrant city center.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a Spring Break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Service Charges - Maid: per room, per night, payable directly to the hotel.
Bellman: per person, per stay, payable directly to the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2483 reviews
We called the Hotel Direct from Canada in December, 2019, to book a room for Feb. 15, 2020, the night before our 9 day Caravan bus tour started. We choose the Barcelo Hotel as this was where our bus tour commenced and our Caravan Tour was booked in there for Feb. 16, 2020. At the time I advised the booking clerk of this and asked if we would stay in the same room the second night. She said that would not be a problem. Upon arrival at the Barcelo in San Jose on Feb 15, 2020 we dwere told that we didn't have a reservation. As we had been travelling since 8:00 am Feb. 14th we were not impressed. After considerable time, at leasts half an hour, the desk clerk came out with a piece of paper and told us we must have forgotten we checked in this am and showed us a card and said see you signed here. Well, that was not our names or signature. She went backd and then appeared with a print out and said that we must have made a mistake as our booking was for Dec, 2019. No, I told here we didn't make a mistake, why would we book a room in Dec. for a trip we were taking in Feb. 2020. The mistake was on the Hotel's end, the booking clerk typed didn the wrong date. Then I noticed that the cost of the room was $91.48 US. This added to my disgust as they had charged us for a room that we didn't book. The hotel clerk advised that the credit card info was only taken to hold the room. Upon returning to Canada March 13, 2020 I checked our bank statement and the hotel0 had, in fact, charged us for the room. At that point I asked to speak to the manager, however, that never happened. I said well do you have a room for us tonight. I was told that the hotel was full and they did not have any rooms available. As we were in a foreign country and could not speak spanish I asked if they could direct us to another hotel in the area, to which they replied I'm thinking. At this point realizing we were left to our own resources we left the hotel. Terrible customer service
This was our first stay here and our first two night stay with the tour group we were with. The drive from the airport by van took about 40 min. but can be 30 to 60 minutes depending on traffic. It is located about eight miles from the San Jose airport. As you enter you notice the very large open multi level center with lounge seating, a piano and open to the second floor where the mezzanine is. The ceiling here was a beautiful coffered wood plank design. In the evening someone played the pianovery nicely and it was a relaxing environment to gather. Upon arrival the check in was a bit slow but considering the amount of people it was to be expected. The reception desk is a good size and all the employees spoke English. We received our room keys and instructions and the elevators are located very close to the main hotel area. There are four elevators and your key card gets access to the floors. Our room was on the front side of the hotel on the second floor and overlooked San Jose. It was very clean with cold air, large mirrors around the room, coded safe, mini-bar with an empty frig, robes, ironing board and iron, complimentary items (ie. comb, shoe polish cloth, shower cap and small vanity kit), alarm clock with choices of music settings. The king size bed and pillows were all very comfy. The safe would not lock so reported to front desk and they had maintenance come and reset it and they were very responsive. The TV only had CNN and Animal Planet for English channels. Other guests mentioned staff could come and reset channels but takes a while. The shower head was large but mounted way to high on wall and water kept running off the back of tub so had to put towels around when showering. If you are short then water goes right over you. There was some limited street noise in the evening for the even numbered rooms facing the front of the building. In the back was a nice tropical garden with a concrete walkway for a stroll and to get to the pool area which was large and had a bar/grill, lounger chairs and table seating too. Behind the hotel there was a small seating area to wait to catch our tour bus for trips and on the street behind the hotel you could walk down a start distance to a convenience mart. The hotel has a gift shop, jewelry store, two restaurants and a large inside bar (Bosque Bar) with seating as well as seating in two areas and a dance floor with a small stage. They offer beer, liquor, wine and soft drinks along with specialty drinks. We found all areas of the hotel and maintained grounds to be very clean and comfortable and enjoyed our first impression stay here.
Not worth your while - or your money
Booked a suite for our last night in Costa Rica. Don‘t make the same mistake! The rooms are located facing the highway and are hellishly loud, the windows cheap and doing nothing to guarantee a good night’s sleep. Unfortunately there was nothing the front desk could help me with. The only open restaurant managed to produce a miserable excuse for a pizza (uncooked) which we returned, but had to pay anyways. The hotel is simple and clearly has seen better days - I am not sure how the 5 star rating has been achieved.
Very Quiet and Comfortable Hotel
I love the Barcelo and have stayed there at least eight times in visits to Costa Rica. The hotel is very relaxing, it has an atmosphere of calmness and beauty that's unmatched in my experience anywhere. The nature area behind to hotel is outstanding. Check I out.
We stayed with a Caravan Tour. Staff seemed reluctant to interact with tourists... maybe because we were a large group? Hotel was nice, clean. Rooms were comfortable. Location was fair, close to airport but in a crowded neighborhood.