Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14497 reviews

• 

  A little piece of heaven

  Absolutely stunning, quiet and wonderful staff. Arrived from UK, booked with TUI. The airport experience and trip to resort was better than expected. Queues for checks for Vapes and imported tobacco but it moves fairly quickly. Its about and 1.5 transfer to resort on a fully ac bus so it was fine. Smooth checking we pre checked in via app, which is a must to get and set up prior to arrival to ensure you get your ala carte bookings. TUI advised us of works at hotel and they barely disturb you and concentrated to near the lobby. We got offered a free upgraded room which was stunning, restocked fridge daily and room service on demand. Best ala carte in our opinion was the Indian, beautiful decor and food, although we enjoyed most. We were disappointed with the Dolce Vita but it is personal choice. No bed wars or unruly behaviour, although we did experience some very drunk guests in Tulum and Coba, when visiting during the day which was a shame. This us not the hotels issue its the people visiting. Definitely glad we paid more to stay in the Luxury Akumul rather than the other hotels in the resort. If you are a beach lover then it is worth mentioning that there is a large amount of seaweed/grass which staff try to manage but it is in vain. The sea isn't the best, rocky and not the prettiest beach I've been to although it did offer a nice sea breeze which was often needed to escape the heat around the pool areas. Would come back in a heartbeat and highly recommend.

  Jul 10, 2025
• 

  Not worth the money. disappointing but not the worst.

  Pros and cons below. This review is honest and aimed at helping those looking to book, of course it is based on my experience/opinion. This was a second visit to the resort, our first was pre-covid and i would say it has digressed. PROS: 1) The majority of the staff are really friendly and welcoming and do go above and beyond to create a good experience… in particular Carolina from guest experience in the adults only block was excellent and super friendly , louis who checked us in, the staff at katok restaurant, and the bar staff around the various pools as well as the sports bar. 2) The Katok a la carte and gran tortuga served great food in a nice atmosphere with great service. 3)Room in the adult suite was modern and spacious with good facilities, refreshments in the fridge and towels were re stocked daily. No issues with basics such as hot water or air conditioning. 4)The ongoing construction works are minimal and do not disturb you ie with noise or mess. 5) the resort is in a good location, especially uf you are looking at going to xelha it is only 10 minutes driving. Additionally, not far from playa del carmen, and airport is an hour and a half or so away. 6) The resort is maintained well and looked after, staff on top of cleaning and cutting grass etc. 7) Array of harmless wildlife roaming the resort is a nice touch. 8) All inclusive alcohol was good with a variety of options (note that individual bars slightly vary on what they have e.g. some have certain spirits that others do not) CONS: 1) The food offering in the buffet and snack bar was poor in all honesty. Food often cold to the point if being inedible, and, during a near on 2 week stay got boring with no real changes to what was on offer. The buffet and snack bar service was not great either, at times waiting over 25 minutes just to have a drink order taken (note this visit was just myself and one other person and due to the time of year, it was often quiet). Additionally, this, in combination with A gentleman at the lobby buffet called Jose was a downer on the service we had from staff elsewhere throughout the resort. On one of our first days he asked what we wanted to drink and after saying one drink he left before we could ask for some water given the heat, when he returned with the fizzy we asked for some water ( which we tried to do before he cut us off) and he told us to order properly next time even though he left before we could finish, slammed the jug on the table and swore to himself in spanish unaware we knew what he said, since then he was very rude to us on the following days with dirty looks also given to us. 2) Albeit limited adults only areas, this is not an adhered to policy. For 5 days of our visit, the lifeguards blatantly ignored children (aged from 4/-12) in the adults only pool. 3) pools. Wide offering but not cleaned throughout the day which results in visibly mucky water as well as presence of bugs. 4)transport within the resort. As a group of 2 often ignored and turned down when trying to get around in the buggies. 5) during the evenings there is little to no entertainment. The hacienda was virtually dead every time we went. 6)shops and stall overpriced which blatantly tries to rip you off, for example, $10 for a bag of crisps. 7) Smoking rules not adhered to. Resort is supposed to only allow smoking and vaping in designated areas, (bare in mind i am a smoker myself and followed this rule), yet a lot of people vaping pool side blatantly in front of staff to no enforcing of the rules. 8) When a holiday such as this one is expensive, it is not nice to see external promoters from various tourist industries take the mick and get a load of free drinks in front of you when you have paid for them in the overall price of your holiday. 9) external promoters do overstep the boundaries to the point where one day while asleep on a lounger i was woken up and touched by one who was trying to sell tickets to an external event. 10) do extra research when booking as although not bothered personally by the construction, we were unaware of this and may influence your decision when booking. 11) the beach on the resort was unusable due to sea weed, I appreciate this is nature’s will and not the fault of the resort, but this is something to look out for when booking. 12) the Italian restaurant had poor portion sizes and the food was very obviously microwaved, however, the staff and service were good. 13) towels. The clean ones given to you for the pool daily are often given dirty. 14) not many hangers in rooms. While the resort not a disaster, it has declined since our last visit. I am not upset sbout the visit but as seen above, definitely some significant areas for improvement. Overall not worth the money.

  Jul 08, 2025
• 

  Get the renovated rooms!

  We stayed at the “Luxury Akumal” end of June/July. My advise to you is to get the renovated rooms, I’m not picky and thought room would be for sleeping only cause we had many activities planned, but the ”junior suite superior” was really disappointing, remote control broken, tv not working for a day, loose outlets plugs just fell out of them, smelly old pillows, dark room at night just a couple of old lamps with dim light bulbs. Didn’t feel luxury at all. We stayed 8 days, we mentioned we were disappointed with the room when we were asked how was our stay, by our 6th day they reached out and offered to change rooms to a renovated one, what a difference! Wish we were staying there from day one, but we could only enjoyed it for 2 nights. They sent us champagne and chocolate covered strawberries the night before we left. Still, I’m concerned about the resort thinking is Okay for their guest to stay in run down condition rooms that are not up to standard. This was our friend’s 3rd time coming back to the hotel and they were pretty disappointed of the condition of the rooms also. Hotel staff is great, the Akumal buffet was the best, we went to 5 a la carte dinners and Kuuk was excellent! Understand Summer is hot in Mexico but the AC didn’t really work in some of the restaurants and the auditorium, would help installing some ceiling fans in some open areas. We went to the breakfast buffet in Sian Ka’an and the AC was set to 28 degrees celcius (82-83 F). Anyway, we had a great time cause we were able to spend time with our friends but we are not coming back to this resort or in Summer time to Mexico😄

  Jul 08, 2025
• 

  Go to Atlantis if your with your family.

  Im a firm believer that your only as good as your team, EVERYONE collectively. We had a terrible experience with the "pool police" at the tulum kids water park and for that reason and that reason only I rate this with one star because I can't give it a Zero. It should be 4.2 stars but sadly ignorance & unprofessionalism as brought the score to 1. My 6 year old son isn't every brave so me and my partner have to try new experiences with him first before he realizes that he will be okay and safe on his own. Theres three slides at this supposed water park two of then to narrow for adults clearly I'm not using that one as a grown up, but theres a huge wide one that allows three people to go down one slide simultaneously. Me my child and my partner attempt to go down this one slide..... Here comes the POOL POLICE for absolutely no reason starts blowing a whistle from 100 feet away like theres an imminent emergency. (I know distance I am a carpenter by trade) drawing an EXTREME amount of unnecessary attention upon me and my family. My partner and child go down the slide I remove myself from the slide and walk down to hear this "Lifeguard / Pool Police" actually yelling at my partner in an EXTREMELY NASTY WAY informing us that the slides are for children. Firstly no need to yell at a woman secondly not in FRONT of her children he should had simply wanted until we came down the slide and inform me man to man "Sir my apologies but the slides are for children.... he would had received a apology from me and I would had stated I did not know, & that It will not happen again. Instead he got a extremely aggressive response from me, I have to protect my family and a "walk away" which he did but my partner was visibly shaken up and it ruined her stay, we were here for 7 days. Other guests approached us and said "wow why was he so aggressive" which i stated he's uneducated, even the guests who approached us said theres not one sign on the slide saying its only for children.... to make matters worse everything was all caught on video by my fifteen year old daughter we was recording the whole time while we were attempting to all use the slide simultaneously. The experience was tacky, unprofessional and left a extremely sour taste in my mouth. I will not be back to anything bahia Principe or any company who has any deals, promotions, or even associates with them anything in my life, my childrens life or friends and families.

  Jul 08, 2025
• 

  Not 5 star

  I wanted to like this place so much! Despite building works going on we decided to go ahead with the booking still and to be honest the construction work was not disruptive in the least the issues were far more, I contacted the hotel prior to request an accessible room I was told on arrival that we had been allocated one only to get to the room to a over bath shower, big step, no grab rails slippy tiles, bath didn’t hold water to even get in that, went to reception to ask and was told they couldn’t do anything. room was extremely dated the glass didn’t even sit properly in the frame of the patio doors, dirty towels thrown over the balcony also by with half a rat, I went to reception 3 times to raise this to no avail. On day 5 came down with awful stomach cramps and diarrhoea, still like this now a week on, only ever ate in the hotel. What I will say is staff are lovley service in the al la cartes is second to none and we had no problems getting booked into them.

  Jul 02, 2025