Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14636 reviews

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  Best of the Bahia Principe hotels in Riviera Maya

  We moved to this hotel from the Sian Ka'an and this was supposed to be a lower grade hotel but it is far better in cleanliness, atmosphere, space, pool availability etc.

  Dec 30, 2025
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  Another wonderful trip to Akumal

  This was our second trip to this resort this year (but our 15th to Akumal/Coba beginning in 2007) and we could not have been happier. We took our family of six for a week over Christmas and had a great time. The rooms have just been revamped and they are beautiful- with excellent climate controls. The food was outstanding ,with wonderful buffets that provided a wide variety of food, freshly baked bread, and Mexican specialties. We enjoyed 4 trips to ala carte restaurants that were easy to book using the My Bahia app. Tequila is always a favorite, but all of the restaurants handled our reservations in a timely fashion and had wonderful food. Christmas dinner was a real treat with lobster tails and stone crab claws. Drinks were easily available, good quality, with brands like Absolut, Bacardi and even Buffalo Trace. Seas were too rough to sail but the volleyball was a favorite activity and the court was well maintained and a popular venue every afternoon. We like to play and it was a treat to find a decent court. We had no problem locating loungers on the beach each day-there seemed to be plenty. We found a variety of entertainment in the evenings and enjoyed dancing to live music in the Sports Bar and Tequila lounge. Overall this was a great trip and it seemed that the resort continues to improve the experience for guests.

  Dec 29, 2025
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  Amazing stay at Luxury Akumal

  Just go back from a one week stay at the Luxury Akumal and here's my honest review. Upon arrival the lobby seems underwhelming at first, but when you walk past the check in desks to the main pool area you begin to feel the magnificence of this place. We were 3 adults and 1 teen and booked two rooms. I had requested a king size bed in one and 2 doubles in the second. We didn't like the location of the first "villa" so asked if there was anything else and were given two rooms in the newly renovated area of the resort (villa 76) on the third floor. There are no elevators but the bell hop helped carry our bags up on the first day. The rooms were clean and well appointed. There was no door to the bathroom but there was a separate room for the toilet and shower enclosure which we love so that someone can go to the bathroom while someone else is still getting ready. The room was made up daily and we had no issues getting our towels replaced each day. Few minor things to note about the room: 1. I used a couple of tea bags during the week and neither of them were placed. 2. A light fixture did not work but they replaced it within the hour. 3. Our phone did not work for the whole week even though they were told, so I had to use the phone in the other room to call the front desk. 4. The wall mirror in the other room fell off the wall but was replaced the next day. These were minor inconveniences and did not impact our vacation. Pools: Water is a bit colder than we like but overall well maintained. We never had an issue getting lounge chairs. There is one swim up pool bar in the main pool. There is only one place to get towels which is by the main pool so get towels there before you go to the beach or quiet pool. Beach: Fantastic - pretty long if you want to go for a walk. Very little sargasm but tonnes of fish in the water. Ocean temp was super nice. Food: This is my biggest complaint. We were not informed ahead of time by either our travel company (Air Canada Vacations) or the hotel that restaurants were supposed to be booked in advance. So when we got there almost all restaurants were fully booked. We managed to get a reservation at the Italian restaurant which we thoroughly enjoyed so asked to go back a second time, and the Brazilian steakhouse which was also good. We did not go to restaurants at any of the other sister resorts (there are 5 properties connected). So were ate most of our meals at the main buffet which was okay and the snack bar near the quiet pool which had surprisingly good chicken wings. Property: The property was well maintained although could have used better signage to get around as the property is huge. We walked over to the Tulum property and they had way better signage. Shuttle/Golf Carts: The property is huge and connected to 5 other resorts so the shuttle was great. We would either hop on to go to the lobby/buffet or take it to another resort or the "Hacienda" which is a shared area with shopping/casino/bar where activities are held including a Mexican Fiesta on Saturday nights (for additional cost). Overall we thoroughly enjoyed our stay at this resort and would not hesitate to go back. However, next time we will explore some of the other resorts and book restaurants in advance.

  Dec 29, 2025
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  Amazing Experience!!

  Stayed at Bahia Principe Luxury Akumal with my family for 7 nights and 8 days. Had the most amazing experience of my life. The resort was amazing with stunning beach access and stunning dining and buffet experience. The hospitality, food, service, amenities were amazing. Would love to come back to the resort again.

  Dec 28, 2025
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  Saved at check in

  We arrived at the resort with a family member who is handicapped, and initially the check-in process presented some unsatisfactory options that were concerning for us—especially since we were traveling with our extended family. However, Rodolfo and Geovanny at the front desk truly turned the situation around. They remained calm, patient, and attentive, took the time to understand our needs, and worked diligently to find a solution that met our expectations. Thanks to their professionalism and genuine care, our issues were resolved to our full satisfaction. Their help truly saved our extended family trip, and we are extremely grateful for the excellent service they provided.

  Dec 28, 2025