Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14707 reviews

• 

  Great hotel

  We write our review five because not like some of the entitled people on here when I listen to some of the complaints etc just makes you laugh. You know that this resort is of the lower end by the Price range compared a few other places, etc. It is a big Paine booking the à la carte restaurants although we booked hours up for 10 days before we arrived for our two week holiday and had no problems, they only told we had a problem which we wanted to change when we were there. Anyhow, food could not fault, the drinks quite a few named brands not all but certainly good enough. Just as all the cocktails were outstanding. Wildlife around the resort with the Coaties , raccoons, iguanas etc and different range of birds made it for us lovely beaches yes they are pretty worn. That is the erosion problem I’m afraid to do with this neck of the woods the staff I don’t think we could say that we found one bad staff member, they’re all do everything and anything for you I’m afraid I’m terrible with names but I do remember Edgar who is always laughing and smiling in the mornings and looked after us for quite a few days and again the young lady serving etc everywhere so smiley room service could never fault it even though we’re not one of these who wants the room done every day we’re happy every three Days. We were upgraded from the adults only to one of the newly renovated ones the room is beautiful. I would say a couple of the à la carte i.e. I don’t know why but we were very disappointed with a Mexican which I love Mexican food but maybe it’s just that night. Everything seemed to be cold, not much most of it had been eaten and we weren’t a late sitting , but enjoyed all the experiences and the trolley trips around a different resorts and a couple of little pub crawls let me and the wife had. We’re definitely recommend as a few things you could pick on but hey you’re on holiday. Should you feel like you’ve got lemons You just make the lemonade and get on with it and enjoy the drink. Very enjoyable holiday also we booked a couple of trips down by the pool with the local trip at no problem absolutely loved Mexico our first time.

  Feb 21, 2026
• 

  Abhorrent service and haven’t even arrived

  Has anyone else had trouble when booking at any of the Bahia hotel? We are going with a couple next week. I read, you should check in online 10 days prior, get the app and then book your à la carte restaurants (or there won’t be spots when you arrive). Sounds easy, right? I attempted to check in10 days prior, my booking code was wrong. I tried calling, they gave me another code…which didn’t work. Had to email. Took 2 days for reply. I finally log in, and over 70% restaurants are FULLY booked ( this is 8 days prior to arriving). So I email again ( because they will not give you a number to speak with hotel directly) and ask to directly be booked in at some of the restaurants. I also let them know our friends booking code doesn’t work either, could we get a new one. In the mean time, so start booking any left over restaurant spots available (for 2, not 4 people because they don’t have a booking code yet( Takes 3 more days, they write back to say “congrats, we see you’ve booked some restaurants”. Really??? Not at any ones we wanted. And now you give us the new code for our friends….but guess what… there are ZERO spots at any restaurants we have booked in at. So you’re telling me, we have paid for the “luxury” option, to eat at any of the 5 locations, but can’t get in and now our friends can’t join us for dinner??? Why would we pay for all inclusive? This has been the most frustrating and irritating booking I have ever made, and we go away all the time. Has anyone else had this issue? Are there restaurant spots available when you arrive?? If not, I will be asking for a refund. Absolutely ridiculous.

  Feb 20, 2026
• 

  Great resort but All Inclusive does not live up to Expectations!!!

  Bahia Principe Luxury Akumal is a Beautiful resort on beachfront. My room was clean and staff were helpful and made our stay special. Food quality was varied and good at the Buffet. Entertainment was fairly good. A La Carte dinners was where my disappointment begun. I tried to book meals on the App before my trip but the App did not work. On arrival, tried to book a few A la Carte dinners and was told its fully booked the entire week I was there. Passing by the resaurants at night, there were many tables available. Frustrating when all inclusive doesn't live up to expectations especially when you paid to enjoy this experience!!!

  Feb 20, 2026
• 

  Disappointed

  My wife and I have been to this resort twice before. What a difference this time. We enjoyed our previous stays and have actually recommended this resort to others. This trip, we booked with our children and 3 grandchildren, thinking they would enjoy the varied pools, beaches and cuisine. When we arrived, and began the check in, we noted that they didn't seem to have rooms assigned to us, We had requested 2 rooms, one with a crib, and the other with a bed for a grandchild. While the person at check in was on the computer, another staff member came up to welcome us and notify us of a lack of availability at any of the a la carte restaurants for the entire 7 day stay! Alarm bells went off in my head! They had to be kidding! No, they were not! We were told to check with a service desk employee to see if we could get any spots through cancellations. More on this later in the review. After about 20 minutes, the other desk employee told us they had no rooms where we had requested because they had completed renovations and those rooms were now $700 more per room! Did we wish to upgrade? We said no, and asked where else we could get 2 rooms close together without an upgrade. The only rooms were very far away from anything and we balked. All the while we were told that we would still have the crib and extra bed. The gentleman behind the desk soon became flustered and went back in behind the desk for about 5 minutes. Our family was getting restless and we were not happy. When he finally came back, he produced a piece of paper and begrudgingly offered us a free upgrade to the rooms in the area we had requested when we booked. We signed, thanked him, and were whisked away with our luggage to our rooms. Upon entering the rooms, we noted that the crib and extra bed were set up and ready to go. How? There had not been time to set these things up between the time we signed and the time we got to these rooms. Was this a set up ? They seemed to have these rooms ready ahead of time, thinking we would just cave and accept the cost of the upgrade! We spoke to other guests who had a similar experience. The next day, we were able to get a last minute, 2 person only reservation, at one of the restaurants. My wife and I took it on our own. When we arrived and were seated, I noted that the restaurant was not close to being full. Empty tables everywhere, including large tables that could seat 6. I went to the front and asked the hostess about this, pointing to all the empty tables. She checked her tablet and replied that yes they were fully booked at this particular time slot. I made sure to take pictures which shows empty tables that were not even set up for customers. We could have easily included the rest of our family. Only one other couple came in after us! 75% full at the most! I complained to the service staff back in the lobby the next day. Shoulders were shrugged! As the week went on, a couple more restaurants with limited seating came available, but each time none were close to being full! Is it a way of saving money to only book to 75% full? Once again, other people we met complained about this as did many people writing reviews, which I made sure to read. Although we made the best of the week, we will never be back! We have been to many, many resorts, all over Mexico and the Caribbean and have never encountered such problems. We also understand that this resort is changing ownership and/or management, but it is still a 4 to 5 star resort that charges a lot of money. Disappointed!

  Feb 19, 2026
• 

  A really great vacation (with minor areas of improvement)

  Spent a week here in early February with my wife and 3 yr old daughter. I would rate it a five star experience, my wife might say four stars. Positives: absolutely beautiful grounds, exceptional customer service from everyone, being able to access the amenities and restaurants at the other Bahia Principe resorts is a great bonus, food was better than other all inclusives I've been to. The sheltered section of water at the beach is great. Buffet at Akumal was noticeably better than at Coba and Tulum. Negatives: Drinks were really watered down and almost unrecognizable relative to what you ordered. While Akumal is all ages, there were times where it didn't necessarily feel family friendly. My wife is vegetarian and found the food options limited. Tips: download the app and book your restaurant meals the moment you can. Treat it like buying tickets to a popular concert if you want to secure a spot. The Mexican and Japanese places were our favourites by far. Seafood and Italian were a little weird. Tip resort staff well. There's an amazing beach front bar 100 M down the beach (The Beached Bikini), cash only so bring pesos. If you have an airport transfer that takes you to the airport way earlier than you'd rather leave, do yourself a favour and rent a car for your last 24 hrs and drop it off at the airport. Food prices are extortionate at Cancun airport so you will pay more (no exaggeration) for snacks and a meal while waiting than for renting a car for the day. Not a fun place to hang out.

  Feb 19, 2026