Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14674 reviews

• 

  Not quite luxury

  I am coming to the end of my stay here, and sadly, although the resort has a lot to offer, we would not return nor recommend it to our family or friends. We have previously stayed at the Bahia Principe in Tenerife and was looking forward to coming but are leaving here a little underwhelmed to be honest. The gardens are immaculate and the hotel is lovely and clean so no worries there but something seems to be missing. It's a real shame, because the location is good and the ability to use all the facilities across the resort (including the adults only Sian Ka'an and Tequila Hotel if you don't have kids with you) is great, we have found the buffet to be very average and the entertainment somewhat lacking. Don't get me wrong, the newly refurbished rooms are very comfortable and there is an iron and good hairdryer so no need to bring your own, and a coffee machine and mini bar but bring a travel kettle if you want to make tea. The hotel provides mugs and teaspoons in the room and we could easily get cold milk at the coffee shop or bars. The staff here are mostly friendly and work hard. We did have an issue at the beginning of our stay with one member of staff which was dealt with by the hotel management, but I would advise that whilst staff are able to accept tips, please be cautious if anyone asks you to upgrade services or rooms for a tip, and I will leave it there. Otherwise, if you are coming here are some of my observations:Although it is not immediately obvious I would advise that you check out what entertainment, in particular, is on at the different locations as you can move around easily on the fabulous trolley cart system to avoid repetive stuff in one location and definitely, definitely download the app and book your al la carte choices before you get here. And if you are travelling without children you can use the facilities at the newly opened Tequila Hotel which is a very short walk from the Akumal. This has a great lobby bar, and outside courtyard with a small stage a few shops and evening music etc. The buffet has similar food to be honest but it's less mad and it became our ' go to' place for breakfast in particular. The pool here is also lovely, with loads of sunbeds around a massive pool but be aware that the music gets louder and lounder as the day goes on and for us, unacceptably loud by about 2pm onwards.I am not quite sure they have the vibe quite right here for the majority of normal guests! Great if you are looking for a rave but not for us, and judging by the amount of other guests leaving around 2-3pm, we are not alone and also not just old and boring :) I personally also liked the Sian Ka'an hotel and although it is very shaded by the trees during the daytime, the pool feels serene and there is a brilliant pool side restaurant there with lovely lunch options. The evening there was also nice, as the guests are condensed into a smaller bar and entertainment area but this seemed to improve the atmosphere, which is somewhat lost in the bigger hotel. Overall, I would say that the 'Luxury' element was missing for us at the Akumal and for that reason we would return to Mexico but to another hotel.

  Jan 30, 2026
• 

  Meh

  Comparing this resort to the one other BP Luxury resort that I've been to (Ambar in DR), this property doesn't measure up CONS: - difficult to dine a la cart nightly even when booking 10 days prior to arrival - evident by how busy the evening buffet gets - Buffet is meh. DIY tacos are great but everything else isn't "luxury". Silly long lineups at the breakfast egg station - Beachfront is poor. The BP Tulum resort has all the best beach, I guess this resort is better if you're into pool lounging - Long line at the coffee shop PROS: - No fighting for beach chairs - Large network of carts for transfer between resorts My a la carte ranking: 1. Alux (If you can you should dine here 3+ times out of 7) 2. Maiko (Top 2 are both in the Sian Kaan resort, making up for the fact that it's deep in the jungle) 3. Fruitos del Mar 4. Ku'uk 5. Katok 6. Grand Tortuga (huge drop off once you're not in Luxury level restaurant) 7. The Smoke (why even bother with this restaurant) Some hints: - Travel by private transfer is 75-90m each way to Cancun airport - There is an working Santander ATM in the "Hacienda" area (where BP hosts the "Fiesta" - costs $$$ to attend event) - good to know in case their airport ATM is out of commission - Only place to lunch "beachside" is at Katuk Will try the BP Jamaican luxury next

  Jan 29, 2026
• 

  Be aware!

  Lots of improvements need to be made before it becomes part of the Hyatt group. First we were assigned a very dated and old room. It's a luxury resort but room which have not been updated are musky smelling and not attractive. We only got to hotel very late because we had an evening flight and we were not assigned a King bed room, 2 doubles instead but paid for a King room. Unless you request and updated room which the resort will charge an extra $100USD per day you are stuck with an old dingy room. Our AC was so loud, we had to turn it off the first night. Had to call maintenance to fix it. We were told the a la carte had to be booked in advance on the app, however because I was not checked in until I arrived it did not allow me to book the a la cartes. Once I arrived the app showed all a la cartes were booked for the entire week! We were celebrating a family birthday and hotel was only able to accommodate 2 nights of a la carte because we were to large a group. We even said we didn't mind splitting up. Regardless that's all we got and were stuck eating at the buffet for all our other meals. Food items in buffet are either mislabelled or not labelled at all. Otherwise, the food was good. On the seafood buffet night, they ran out to lobster, so if you didn't come early there was none to be had. No umbrella in our room and we got stuff in the rain one night. How do you call this luxury? I was not impressed and won't be returning.

  Jan 28, 2026
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  Poor service no curtains in room, just one big let down

  Poor poor food, impossible to book restaurants, rude staff who don’t care about their customers from front check in to guest experience, the only people we found nice were the drivers of the buggies

  Jan 26, 2026
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  Sixth time, disappointed.

  Sixth time to resort. Still beautiful, great service, but food quality has definitely gone downhill. Food was always cold. Drinks continue to be watered down. Buffet unfortunately, 2-3 out of 5, except gourmet night Fridays, which was 5/5. Would go back, but definitely lower food expectations.

  Jan 20, 2026