Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14636 reviews

• 

  Ok but wouldn’t stay here as my first choice

  We decided to do a day pass at Bahia Principe and chose the Akumal “Luxury” pass since it was the most expensive and gives access to three resorts. In reality, we only used two of them and probably should’ve just gone with the Tulum pass, because our kids preferred the teen club there. Surprisingly, the Luxury side didn’t even have one. The resort itself is massive, busy, and has a lot going on. The trolley system around the property is helpful. The beach area on the Akumal/Luxury side is protected and nicer, but the Tulum side beach was disappointing – rocky, rough water, and not much usable beach space. Food was one of the bigger letdowns. We tried the Luxury buffet and it was pretty underwhelming, especially considering the “Luxury” price tag. We didn’t bother trying the Tulum buffet, and honestly, that might have been worse. Towels felt like sandpaper, bathrooms were just okay, and overall the property felt “fine” but not truly luxury. Staff were generally okay but not overly warm. On the Luxury side we did get beach drink service, and like most places, tipping sped things up. On the Tulum side, there was none of that. On the positive side, it’s still a nice-looking property, the kids had fun, and it’s a decent way to kill a day if you’re looking for something to do. But if you go in expecting a true luxury experience, you’ll probably be disappointed. Compared to somewhere like the Oasis brand (which I’d say is a hard no), this is definitely better, but I’d still only give it about a 6/10 overall. Fun day for the kids, sure. Luxury? Not really.

  Dec 26, 2025
• 

  Pool lovers

  Jan 2025 4 Seniors 1 week Let me start off by saying it is one of my favourite all inclusive resorts that I’ve been to in all of Mexico! I have been to numerous hotels all over Mexico over the years.We would definitely return to this location! I would fly into Tulum airport next time, because it was 1 1/2 drive from the Cancun airport.Luckily we booked private transfers. Accommodations, we were on the top floor in the building closest to the adult only pool.There are trams that drive throughout the property.The rooms are clean and comfortable, but a little dated.I would upgrade to the premiere section next time,which is newly renovated.We faced a wall of trees. No View. At least everything was working in our room. We had no issues. Except the shower is situated in the bathtub. It was an inconvenience to get in and out of the tub inorder to shower, especially as a senior with knee issues. The beach area is smaller than other properties. But we are pool people.The adult infinity pool was perfect for us. We spent 6 out of 7 days there. Never an issue finding loungers, it’s close to beach and a smaller buffet, which doubles as steak house at night. The people are super! Friendly, courteous professional and very accommodating. Food; Lots of variety, sure to please everyone. Reservations for a la carte restaurants are hard to come by and limited, especially if you are a large group.We tried making them from home on the app without success.The only times available on any given night, at any of their a la carte were either 5:30pm or 8:30pm. The resort wasn’t even filled to capacity while we were there.We booked 3 dinner but canceled one.Remember to cancel within 24 hours or they will charge you for the no show.We slipped the concierge $10 and magically got one dinner switched from 8:30pm to 5:30pm We chose two early dinners because we do not like to eat late and did not want to miss the shows. I’m not sure why we could never get a 6-7pm reservation because while we were there we never saw a restaurant full to capacity. We surmised they don’t have the staff to serve a full restaurant. Live music is playing at the outdoor stage beginning at 7pm every night.The indoor stage shows began between 8-9pm. The shows were very good, especially enjoyed The Beatles . Food;Honestly the food is better and more varied at the buffet. We ate at the steak house. Which we enjoyed, the steaks were huge. We also ate at Italian a la carte, but didn’t find it authentic.I preferred the pasta at the buffet, where I could create my own pasta dish from the ingredients at the buffet. Huge variety everyday. All delicious! Stations like sushi,Mexican,Pasta,Roast Carving,Gluten free, children's,desserts and more. Entertainment is very good and varied but some shows are extra.We went to the Mexican fiesta, which was an extra $30 pp cdn. Not worth it. We loved this resort and can’t wait to go back! Shout out to Eric from entertainment team.He was very entertaining, even if you didn’t join in his games, just watching him was fun, he made everything more entertaining with his wit and humour. Would recommend!

  Dec 26, 2025
• 

  Absolutely top notch

  We were allocated a unrefurbished room in block 73 which really does need a refurbishment fair play it was clean but it was dark and old feeling but it’s Main brilliant thing was its position on the vast complex. It was virtually half way between the Akumal lobby and the adults only beach/infinity pool area another added bonus was it was quicker to walk to the newly opened tequila hotel lobby which we found was absolutely superb we used their buffet and lobby bar more than the akumals we enjoyed it that much.we did manage to book 12 ala carte restaurants for our stay of 14 nights when we arrived which surprised us after reading previous posts.we found food in all restaurants to be of a high quality All the staff we came into contact with were excellent nothing was to much trouble there were that many pools beach areas and places to eat you felt like you were on a cruise different places every day.plenty of things going on during the day to get involved in if you wished never had an issue getting sunbeds really enjoyed our stay will definitely be visiting again in the future

  Dec 24, 2025
• 

  Better than we thought, wonderful experience.

  Such a beautiful, clean and friendly hotel. The staff make it and we would certainly come again. I lost my glasses and on a separate occasion lost my purse with about 2000 pesos in it. Both were handed in by members of staff, totally intact. So impressed with the honesty and kindness of all staff.

  Dec 23, 2025
• 

  No fears

  This was our fourth visit to the hotel, the last one some three years ago. I must admit that given some of the reviews posted, I was a little concerned that the usual high standards had been eroded. No fears, the standards were higher than ever, the refurbishment is well underway, the staff were friendly as ever, helpful particularly for us oldies. The bahia principe quality was there for all to see. Please do not be put off visiting this high class great value facility by a few bad reviews. GREAT HOLIDAY, many thanks Bahia.

  Dec 22, 2025