Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14582 reviews

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  Average

  I’m disappointed in our stay. We arrived with one other couple for a 3 nights stay. The resort: Grand Bahia is a huge complex. There are trolleys that take you between the hotels and even to your room, if needed. The grounds are well maintained. The rooms are being renovated and there is construction around the complex but it didn’t bother us much. Rooms: Our room was recently renovated and aesthetically very nice. The a/c worked great. Alternatively, the shower leaked all over the floor making it slippery - I am guessing it just wasn’t sealed correctly. The sink drained extremely slow. Our room key was our wristband, which was awesome. Beach and pool: You have your choice of beach and pool areas throughout the complex. The beach has some very rocky areas and some non-rocky areas. Obviously, the non-rocky areas were crowded and all the chairs were taken. We had no issues finding a chair in the other areas, which was okay with us since we enjoy quieter areas. Food: This is where I was extremely disappointed. We could not get reservations for the à la cart restaurants, they were fully booked. We tried a week in advance through the app but there was nothing available. We got to the hotel and same story, every thing was fully booked. We landed up getting a reservation at Tequila’s, the Mexican restaurant, after someone canceled. Tequila’s is just a buffet with tacos, salad, fajitas, etc. and the food was average. The fun of all inclusive resorts is having the nice dining, but we had to eat at the buffets or the snack bar for every meal. The food at Tikalito was not good. I ordered a burger and fries. My burger was overcooked, hard, and cold and the fries were also cold. Overall the food experience, or maybe lack there of, was a disappointment. To sum things up - staff was nice, the remodeled rooms were nice with minor flaws, variety of beach and pool areas, be patient with trolly wait times, and don’t expect to get dinner reservations, even if you try a week in advance.

  Nov 01, 2025
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  The stay was generally good, but the room’s cleanliness was disappointing the mattress was dirty, the toilet needed re

  Overall, everything was good — the location, service, and facilities were fine. However, the rooms were not very clean. The mattress was dirty, the toilet looked like it needed to be replaced, and there was some mold in the shower base. With better cleaning and maintenance, this hotel could be much better.

  Nov 01, 2025
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  Fabulous first experience in Mexico

  We just returned from a wonderful week at Akumal with our lovely friends from England. This was my first trip to Mexico. The food was amazing, the staff was superb, and the weather was perfect. We did the excursion to the ruins in Tulum (thank you Oliver!), visited a Mayan village, and swam in a cenote. Big thanks to Francisco at the front desk, and to Jesus, Elsy, Javier, and Angel in the buffet, to our bell boy/man Fernando, and to whoever was the wonderful man who brought our breakfast to the room at 4am as we were packing to leave. Special thanks to Milton who got the Jays game up on the TVs in the sports bar. We will be returning for sure.

  Oct 31, 2025
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  A fantastic family holiday

  After seeing so many recent bad reviews, I was a little worried about our recent holiday. I could not disagree with the bad reviews more. A large group of us stayed for 10 nights and had a great experience. All the staff are so friendly and accommodating. We dined at 3 resultants and all were lovely food. The breakfast at the buffet was my favourite. The hotel is spotless, even the pool side toilets. We were in an old room which even though the re furbed would have been nicer, the old room was spotless. I found the app to use maintenance, room service and housekeeping was brilliant. Our little girl visited kids club each day and Eduardo, Valeria and Cuauhtemoc were all so amazing. They made her feel very welcome and would send regular pictures to show what a fab time she had. Thank you!!

  Oct 30, 2025
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  Extremely disappointing experience — rudeness and discrimination should have no place in hospitality

  I have never experienced such rudeness and lack of care from hotel staff in my life. During our stay at Bahia Principe Luxury Akumal, customer satisfaction seemed like a joke to them. I sincerely hope I’m wrong, but at times the behavior felt discriminatory — either way, it was absolutely unacceptable. We were a group of 15 people and simply wanted to sit together or at least close to each other during meals. The staff repeatedly refused, saying it was “not their policy” to join tables — while we could see other groups doing exactly that. One staff member even said, “I can help, but I don’t want to.” When we asked to speak with a manager, it took almost 30 minutes for someone who introduced herself as Victoria to arrive. She smiled, told us, “This is what it is,” and added sarcastically, “Have a great night.” Even knowing that some of our group were seniors who hadn’t eaten and that the buffet was closed, she didn’t apologize or try to help. Another staff member later tried to assist us by offering a shuttle to the snack bar — but it only had 9 seats for 15 people. When we finally reached there, we waited for over an hour and left without food. Once again, we were separated into two tables while other groups were freely joined together and served before us. I’ve read reviews about cleanliness or facilities before — those things can happen anywhere — but disrespect and rudeness to guests is unforgivable. It ruined what should have been a relaxing vacation. If you’re considering this resort, please be aware: unless you’re willing to tolerate this kind of treatment, I recommend looking elsewhere.

  Oct 28, 2025