Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14626 reviews

• 

  Amazing Value and Exceptional Service

  I had previously stayed solo at Bahia Principe Sian Kaan and enjoyed it, but it was not the right fit for a trip with my partner. I wanted easy beach access and a more vibrant yet relaxing atmosphere, so I chose Bahia Principe Luxury Akumal for our first vacation together. It turned out to be the perfect choice and far exceeded our expectations. From the minute we arrived, the service was outstanding. After a long red eye flight, being greeted with sparkling wine and a cool towel felt incredible. José at reception welcomed us with so much warmth and even upgraded us to the Adults Only Junior Suite Deluxe since our room category was no longer available. It was a thoughtful surprise that really set the tone for our trip. The room originally had two double beds, but the team quickly converted them into a king setup. While an actual king bed would have been ideal, the room was still beautiful, clean and extremely comfortable. A very special thank you goes to Sofia in Guest Services. She was exceptional throughout our stay and genuinely went above and beyond. She checked in with us often, made sure everything was perfect and helped make my boyfriend’s very first trip to Mexico special. Her kindness and professionalism truly stood out. The resort itself is extremely clean and well maintained. Every area we visited was spotless, from the pools to the restaurants to the walkways. We also explored other properties in the complex, including the brand new Bahia Principe Tequila. While it was beautiful and modern, we both felt Akumal offered better value for the money and a more relaxing environment. Akumal felt calm without being boring and lively without being noisy, which was exactly what we wanted. The food, drinks and service were excellent during our entire stay. My boyfriend especially loved the variety and quality at the restaurants. The staff were always friendly, polite and attentive. We had one small hiccup at a restaurant during the week. When our original plates were served, they were a bit cool before I said anything. The server corrected my order immediately and brought out a fresh plate that was hot and delicious. My boyfriend ate his dish as it was and enjoyed it. This was such a tiny issue and truly the only thing all week that was not perfect. Any frustrations we experienced were due to a few inconsiderate guests and had nothing to do with the resort. The staff were amazing every single day and we met many kind people throughout the week. Bahia Principe Luxury Akumal is truly a fantastic resort for couples, especially in the adults only area. It is also great for families and has a warm, inviting and very clean atmosphere everywhere you go. The value for the money is outstanding and we left already talking about our next visit. Thank you to all the staff at Akumal for making our vacation unforgettable!

  Dec 11, 2025
• 

  My best resort so far!!

  My new best resort. The staff is exceptional, they go the extra mile to make sure you have everything you need. Unlike Punta Cana where they look at you like you have two heads when you ask for something. I will never go back there again but Mexico is a totally different experience. On my last morning my room service brought me a plate of fruit, which had strawberries, blueberries, and blackberries because I couldn’t eat any melons. I hadn’t called room service for this. He just brought it to me. That was the nicest thing any staff has done for me. I can’t say nothing bad about Akima other than the big boulders in the beach area. This was the best experience I could ever have. I highly recommend it.

  Dec 10, 2025
• 

  Wonderful hotel

  A wonderful hotel where I had a wonderful vacation. A strong point of this place is the professional team of staff at all levels. The hotel is impeccably decorated, clean, and offers excellent food with a wide selection. I've stayed at this chain before in the Dominican Republic and was not disappointed again. Jose, the front desk assistant, deserves special praise for his kindness and high professionalism. Thank you for making my vacation a success.

  Dec 09, 2025
• 

  Poor service this year

  We stayed on resort for 8 days and had difficulty booking dinners all those days. Had to check availability and possible cancellations every couple of hours. Could not get into steak house or Brazilian restaurant at all- was completely full from 1730-2130 daily. Buffet got very poor over years( we ve been coming to this place for years and this year far worse. Guacamole at buffet almost always non existent as well as smoked salmon. Asked guest support to see if they can help us book anything for dinner. A man named Saltiel said “ you can see the same FULL just like I can” was the response. What do you want, it’s busy season”. Wow.. friendly support..Not coming back. Resort advertising all those gormet restaurants but in reality it’s almost impossible to get in. Do we booked out own dinner on the beach for extra $77🤷‍♂️

  Dec 08, 2025
• 

  Not Truly All-Inclusive

  Beautiful resort, but really disappointed to see an ‘all-inclusive’ property constantly upselling shows and events. Experiences like the tiki beach party and Hacienda show should be included for all guests—not additional charges. It takes away from the true all-inclusive experience.

  Dec 07, 2025