Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14632 reviews

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  Good December holiday - with some areas for improvement

  We spent 9 nights in December at Bahia Principe Luxury Akumal as a couple. We booked with TUI and used the app to do the pre-check in and book our a la carte restaurants, we booked 7 in total and got everything we wanted - make sure you use the website at midnight (Spain time, so 11pm UK time) and if your choices are not available keep checking as they slowly release more slots as the days go on. When we arrived it was 11pm at night, staff were friendly and helpful. My main issue with the stay was the room, we booked for one of the standard rooms as we generally dont spend much time in the room on holiday so the old fashioned style did not bother us, however on arrival when we got into the room there was an overwhelming smell in the room. To me it smelt like chemicals / chlorine, my partner thinks it was a damp smell - either way it was awful, so much so although we had been up 24 hours due to travelling i couldnt sleep for the smell. We went to reception and they offered to move blocks which we took, however the new block was exactly the same with the same awful smell. We decided to try and get some sleep and then in the morning spoke to the manager "Angel" at the desk and we payed for an upgrade to one of the newly upgraded rooms. This cost us $400, which is a lot of money but both me and my partner said we just wouldn't enjoy the holiday in the other room with the smell being as bad as it was. After this our holiday went fairly smoothly, the a la carte's were great! We would definitely recommend Katok and Grand Tortuga. The buffet was ok, but got repetitive, we generally only ate breakfast there and then used the pool side snack bars for our lunch meals to mix it up a little bit. My main issue with the buffet was the labels next to the food were wrong, so often you had to guess what you were putting on your plate. Not a massive issue for us, but an issue if you have allergies or intolerances. Drinks were plentiful and made using branded spirits, never waited more than a couple of minutes at the bars. Staff were all exceptionally friendly and hard working, we couldn't fault them. We didn't really see any of the nightly shows so cant comment on those, we did attend the Mexican Fiesta but were only there around half hour, unless you have children and want to keep them busy for an hour or so i wouldn't bother. The beach was lovely, we saw plenty of fish in the shallow waters and never struggled to get loungers. The pool was a bit busier, but always found sun beds near the back free. Overall it was a really nice holiday, the grounds are beautiful and the access to all the linked hotels is a real selling point for us! The main issue is rooms...we probably wouldn't return until all rooms are renovated up to a decent standard as the issue we had in the older room really let down the whole experience. If you can afford to upgrade, then do so!! Overall though, enjoyable holiday!

  Dec 22, 2025
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  Rooms Are A Far Cry From ‘Luxury’

  We are currently staying at the Bahía Príncipe Luxury Akumal, and unfortunately there is nothing “luxury” about this experience. This is not our first time staying at a Bahía Príncipe resort, but this visit has been so disappointing that I felt the need to leave a review. The rooms are by far the worst part of this stay and are noticeably worse than our previous visit to a Bahía Príncipe in the Dominican Republic. They are old, tired, broken, and unclean. We tried to ignore the condition of the room at first, but halfway through our stay we became genuinely concerned about safety. There were towel rails, light fittings, and plug sockets hanging off the walls, which is completely unacceptable. I will be uploading photos to support this. We asked if it was possible to move to a room that was simply clean and safe — not an upgrade — but received no real assistance. Instead, we were told that we had not booked a higher-tier package. While we understood this, it did not address our concerns. The only solution offered was for maintenance to come and “fix” the issues, which appeared to involve covering problems rather than properly resolving them, similar to the hole in the bathtub (see photos). Overall so far, this has been a very disappointing experience, and not what we expected from a resort marketed as “luxury.” Sadly, we would not return to this hotel or this hotel chain again.

  Dec 21, 2025
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  A Peaceful and Perfect All-Inclusive Experience

  We stayed at Bahía Príncipe Luxury Akumal for three nights and four days, and everything was perfect. We were pleasantly surprised with a complimentary room upgrade, which made our stay even more special. The staff was extremely friendly and welcoming, and the entire resort was very clean and well maintained. The buffet options were fantastic with plenty of variety, and we also appreciated the availability of room service. While the room service food menu is limited, we actually loved being able to enjoy our meals in the privacy and peace of our room. Another great perk was having access to other resorts on the property, which gave us even more dining and activity options. Overall, it was an excellent experience and we would absolutely return.

  Dec 18, 2025
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  Good experience

  We were accommodated in the renovated Building 47, which was very well located—close to the pool, beach, and buffet restaurant. The weather was excellent, and we spent a lot of time enjoying the sea and beach. During the first week, the food selection was noticeably better than in the second week. Popular items such as grilled shrimp or fried stuffed pig were often finished within the first 1–1.5 hours and were not always replenished. Guests with different bracelet colors (purple, green) use the same buffet, which made it difficult for the staff to keep up with cooking and refilling dishes. Food labels were sometimes missing or mixed up, Breakfast felt repetitive, with many plates of bacon mainly used to fill space rather than provide variety. Cold cuts were limited to only four types, and the cheese selection was small. On a positive note, the à la carte restaurants were excellent and provided a much better dining experience than the buffet. Some small improvements could also enhance the overall comfort, such as adding hooks to beach umbrellas and providing larger, more comfortable chairs on the balconies.

  Dec 17, 2025
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  Bahia Principe Akumal

  Just a beautiful place. So well maintained, good food, and location, location, location. Right on the water. 18 different restaurants for an all inclusive experience above most others. Throw in a couple of snack bars by the pools, regular buffets, and you can eat pretty well anytime of day. Drinks included, so just bring some tip money. A sports bar that has many live events on a multitude of tv's. A casino and a straw market. Trams take you anywhere on the property so no car rental needed. Bahia tries pretty hard to make your vacation special. We keep on coming back as it represents a good return for our vacation dollar.

  Dec 12, 2025