Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14542 reviews

• 

  Amazing hotel with amazing food

  Just returned from a 2 week all inclusive holiday, we have had the most amazing time. Transfer time from Cancun airport approx 1.5 hours with Tui transfer. Hotel very clean. Rooms spacious although some rooms are being renovated at present this did not effect our stay, we had junior suit room for 2 adults and 1 child. Our bed was massive so comfortable many pillows AC in room, cleaned daily with shower gel, shampoo and conditioner available, plenty of wardrobe and drawer space, TV balcony with ocean view beautiful 😍 Pools as a luxury stay you can use any of the 4 sister hotels amenities 1 is adults only we didn't use this one but did visit others we found Akhmal was the quietist due to the Renovations, loungers available even after 9am, pools cleaned every morning, towels available, pool and beach bar amazing staff amazing. Ensure you pop in to each of the hotels and view their entertainment schedules we did this to mix things up. Foam party at Tullum on a Sunday Food One of the best buffets I have ever been too food was delicious staff amazing we did 2 al la carts 1 italian and the Brazilian. Brazilian not to be missed. We enjoyed the buffet that much we cancelled the rest of our a la carte reservations. Check in via the Bahia app 10 days before and book your restaurants reservations. Used room service once good service again menu on the app just allow 45 mins for it to arrive. Beach Although there is seaweed the staff are there from 630am clearing this away they work very hard, again didn't effect us were still able to snorkel and swim, beautiful beach. There is a Facebook page with lots of tips and info for travelling we had loads of tips off this. The Mexican fiesta and the origen show is well worth it the fiesta being my favourite. You can book trips, shows,water sports and coco bongo direct at the hotel

  Aug 31, 2025
• 

  Unforgettable experience at the.hotel, all staff went above and beyond.

  Had a wonderful time at Akumal and dined at Coba and Tulum for A La Carte...all the ones we went to were exemplary. Although rain was forecast on most days, we had none whatsoever, only blue skies and sunshine. There were 3 eveni as where there were electric storms over the sea, which were amazing to watch. Hotel staff were friendly and thorough, from Bell Boys to Cleaners, Gardeners, Consierge Staff, Bar staff and trolley staff...etc...Most staff spoke good English or at the very least some English. Room was big with a balcony overlooking the sea and Adult only pool and was clean. I would advise taking some humidity bags to hang I the wardrobe. I used 3 in the 2 weeks we were there. For smokers or vapers, there were designated smoking areas outside the Hotel and various other areas around the pool. Cigarettes and cigars were available to buy in the coffee shop or at the Hacienda market which also sold vapes. Crisps and sweets cost a lot at the hotel but they are cheaper at the Hacienda specifically cheapest from the Pharmacy at the Hacienda. Rash tops only seem to be available from the Hacienda, small and large sizes....dont forget to barter. It is worth going on a trip to the caves and/or turtles. Overall, we had the best time. Tips to staff definitely pay off.

  Aug 31, 2025
• 

  A great family holiday

  We are from England and stayed for five nights. Our children are aged 13 and 11. Check in was very smooth and very nice arrival with a cold towel and refreshments. There is a regular buggy cart that takes you to the other nearby Bahía hotels. My son preferred the Tulum hotel, which has larger water slides. You never need to walk to the lobby, pool, etc. – the cart takes you everywhere, which is very much appreciated as it’s so hot! Pools There are many throughout all the hotels and the Akumal hotel has a lovely adults-only infinity pool. Teen room The Tulum hotel also has a teen club/games room with excellent air conditioning. There is a football pitch so maybe worth packing astros. Dining The a la carte restaurants are excellent and the buffet was very varied. We wanted to give a special mention to Patricia, who worked in the buffet restaurant and was genuinely very kind. Beach The snorkelling here is fantastic – definitely worth doing. You can see squid and other incredible marine life. Hacienda The Hacienda is a beautiful square, perfect for photos, and it has the largest pharmacy across all the hotels in the complex. Excursions Do not miss swimming with the turtles at the nearby Akumal Beach. They’re huge and it’s an absolutely magical experience. When you arrive, ignore all the people trying to sell you tours. After paying the entrance fee and going through, you’ll find a wooden hut on the right at the far end of the beach. Ask for a guide called Ana and take a private boat with her. It will just be your family on the boat. She’ll take you to two amazing snorkelling spots and then on to the turtle area. The trip lasts around an hour. She also takes photos, which are well worth buying afterwards. Ana was an excellent guide. We also enjoyed some other excursions from another hotel further up the coast, though these can also be arranged from Bahía. Xenses, Xplor and Xel Ha– which we booked via the Xcaret website at home before we left; these parks are mind-blowing. Whale Shark Snorkel Tour Cozumel Island – We took the ferry from Playa del Carmen and I highly recommend: • San Francisco Beach Club. Buy tickets at the port when you disembark. There are lots of desks, so look for the one selling entry to this club. It’s perfect for families, as has inflatables in the sea for kids. • Belleza Mexicana Cozumel Travel – A short walk from the port, this shop rents out e-scooters. The lovely couple who run it went above and beyond for us. They even phoned the beach club ahead to let them know we’d want to charge our scooters there, which was no problem at all. The ride from town is a straight, easy route along a bike path and the e-scooters were ideal in the heat and lots of fun. • Snorkelling at Pal Mar/Dzul ha Along the way, well before you reach the beach club, we stopped at a fantastic snorkel spot. (Where the E-scooter rental suggested is the best snorkel spot on the island) We had a private guide, Luis, who doesn’t charge a fee but works for tips. He was brilliant—showing us a giant lobster, stingrays and lots of other incredible marine life. I was pleased to also spot Dory from finding Nemo! It was much nicer and easier than taking a separate snorkel boat trip or being in a large group.

  Aug 28, 2025
• 

  I don't understand the hype!

  Let me start by saying that overall we did have an enjoyable holiday, but wasn't outstanding to make me want to return. I'll start with the positives, I found the food to be excellent in all the a la' cartes, our favourite probably Katok, followed by Ku'uk, we managed to get reservations for 12 of our 14 night stay which was great, even though when we ate in the buffet i thought this was very very good. For the most part the staff we engaged with were extremely helpful and friendly especially the young pool waitress at the quiet pool ' DANIA'.... She worked tirelessly all day in the unforgiving heat always with a smile... Thankyou. Now unfortunately I do have cons which is why i could only give 3 stars. Firstly our room, it was in block 65 right on the ocean front.... I cant deny it was kept clean, fairly well equipped BUT my goodness it was tired and well past the useful life... It was that damp that it was a struggle to open the drawers. For the first few days we enjoyed our time around the activity pool, it was busy and loud but to be expected....Unfortunately on more than one occasion there were 2 seperate large groups who thought it ok to play there own music at full blast in competition with the pool music, I asked the lifeguards if this was allowed who just shrugged shoulders, so I spoke with guest services who rudely dismissed my concern.. Saying that sir this is the activity pool. The pools themselves need some major attention, if you look, you can see areas where there has been damage and roughly patched up, distinct areas of rust and the pool lights just held in using string. Before we went, we were aware of the extensive refurbishment works being carried out, I wish I'd looked into this a little bit more because although they didnt affect us in terms of noise etc, the visual impact to the resort was not what i would have booked, plus to get from the room to main lobby, it was either a trolley or walk down the beach... Overall, as I started we did enjoy the holiday..... Would I ever return to the resort? NO.... I don't feel the Akumal should be classed as a Luxury resort because it is far from it. In my experience, this resort currently should be classed as a decent 3*.

  Aug 27, 2025
• 

  Wonderful . As always

  ⸻ This was my sixth stay at this wonderful resort, and while it has evolved over the years—with some changes for the better and a few of the little touches no longer there—it still remains a very special place. The beach is absolutely stunning: clear, warm waters teeming with wildlife, perfect for relaxing or exploring. I stayed in room 6626, a beachfront villa that I personally think is the best block on the property. It’s one of the older-style villas, a little dated in places, but still charming and very comfortable. The buffet food is excellent, offering a wide variety of choices and a beautiful selection of fresh fruits—there truly is something for everyone. Drinks are premium at Akumal, though not at Hacienda, Tulum, or Cobá, which is worth keeping in mind. The staff are outstanding, always warm and welcoming. A special mention to Daisy, who went above and beyond! I absolutely adore this resort and always look forward to returning. Leaving is the hardest part—it already feels like home away from home.

  Aug 27, 2025