Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14715 reviews

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  Good Amenities, Nice Facilities, Friendly Staff, Horrible Management

  Went here on my honeymoon for this all inclusive stay. Accommodations and facilities were nice, staff were very friendly and polite, but the place was horrendously managed. Had some ridiculous and unnecessary reservation system for the restaurants, even though the restaurants were only ever half full. Most of the time, there were numerous last-minute cancellations, so there were open spots. You were supposed to be able to manage and place your reservation online, but this did not work. You couldn’t call the lobby to make a reservation either. You had to go down in person to make a reservation, but the front desk was also guest check-in and you might have to wait for extended periods of time and miss the shuttle or have someone else take the reservation. Ultimately, the reservation system is idiotic as there is plenty of available space at all the restaurants. It should be first-come, first-serve, like everywhere else. Also, at the snack bar by the pool, you have to view the menu online, but you can only place the order via two kiosks which are often crowded with people, or simply malfunction, freeze, and do not allow you to place an order. The online menu also lacks numerous options that are, in fact, on their menu. If you need to view the menu online, you should just be allowed to place the order online as well. In addition, you are unable to determine the frequency or order of the shuttle route, which did cause us to miss one of the dinner reservations we were forced to make, rather than just being able to show up. A simple shuttle route schedule would allow for better understanding and planning for traveling between the resorts. Overall, the amenities and facilities are nice, the staff is very friendly, but the mismanagement made for a more negative experience. Simple management and technological improvements could easily remedy this issue.

  Feb 23, 2026
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  Great Vacation

  Everything was good to excellent with the exception of the reservation system for à la carte restaurants. The non user friendly app for reserving and the 10 days prior to arrival reservation window made it virtually impossible to get a reservation.

  Feb 23, 2026
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  Horrible service.

  Zero star resort. Horrible service.

  Feb 22, 2026
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  Great hotel

  We write our review five because not like some of the entitled people on here when I listen to some of the complaints etc just makes you laugh. You know that this resort is of the lower end by the Price range compared a few other places, etc. It is a big Paine booking the à la carte restaurants although we booked hours up for 10 days before we arrived for our two week holiday and had no problems, they only told we had a problem which we wanted to change when we were there. Anyhow, food could not fault, the drinks quite a few named brands not all but certainly good enough. Just as all the cocktails were outstanding. Wildlife around the resort with the Coaties , raccoons, iguanas etc and different range of birds made it for us lovely beaches yes they are pretty worn. That is the erosion problem I’m afraid to do with this neck of the woods the staff I don’t think we could say that we found one bad staff member, they’re all do everything and anything for you I’m afraid I’m terrible with names but I do remember Edgar who is always laughing and smiling in the mornings and looked after us for quite a few days and again the young lady serving etc everywhere so smiley room service could never fault it even though we’re not one of these who wants the room done every day we’re happy every three Days. We were upgraded from the adults only to one of the newly renovated ones the room is beautiful. I would say a couple of the à la carte i.e. I don’t know why but we were very disappointed with a Mexican which I love Mexican food but maybe it’s just that night. Everything seemed to be cold, not much most of it had been eaten and we weren’t a late sitting , but enjoyed all the experiences and the trolley trips around a different resorts and a couple of little pub crawls let me and the wife had. We’re definitely recommend as a few things you could pick on but hey you’re on holiday. Should you feel like you’ve got lemons You just make the lemonade and get on with it and enjoy the drink. Very enjoyable holiday also we booked a couple of trips down by the pool with the local trip at no problem absolutely loved Mexico our first time.

  Feb 21, 2026
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  Abhorrent service and haven’t even arrived

  Has anyone else had trouble when booking at any of the Bahia hotel? We are going with a couple next week. I read, you should check in online 10 days prior, get the app and then book your à la carte restaurants (or there won’t be spots when you arrive). Sounds easy, right? I attempted to check in10 days prior, my booking code was wrong. I tried calling, they gave me another code…which didn’t work. Had to email. Took 2 days for reply. I finally log in, and over 70% restaurants are FULLY booked ( this is 8 days prior to arriving). So I email again ( because they will not give you a number to speak with hotel directly) and ask to directly be booked in at some of the restaurants. I also let them know our friends booking code doesn’t work either, could we get a new one. In the mean time, so start booking any left over restaurant spots available (for 2, not 4 people because they don’t have a booking code yet( Takes 3 more days, they write back to say “congrats, we see you’ve booked some restaurants”. Really??? Not at any ones we wanted. And now you give us the new code for our friends….but guess what… there are ZERO spots at any restaurants we have booked in at. So you’re telling me, we have paid for the “luxury” option, to eat at any of the 5 locations, but can’t get in and now our friends can’t join us for dinner??? Why would we pay for all inclusive? This has been the most frustrating and irritating booking I have ever made, and we go away all the time. Has anyone else had this issue? Are there restaurant spots available when you arrive?? If not, I will be asking for a refund. Absolutely ridiculous.

  Feb 20, 2026