What We Love
- It's an all-inclusive, family-friendly beach blast.
- Hit the waves with kayaks, catamarans or paddle surfing. Beach time is the best time.
- Enjoy all that the resort has to offer with 24/7 room service.
Things to Know
- The resort is only 25 minutes from the airport. It's a brisk trip from baggage claim to beach oasis!
- Endlessly entertaining activities for children and adults alike.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating2792 reviews
clean hotel lovely pool
We stayed at this hotel and found it to be very clean. The rooms were large with large bathrooms and balconies. The food at the main hotel in the buffet was very good with a good selection. We found that 3 of the specialty restaurants were not good. They included the Mediteranian, Greek and Italian. We really enjoyed the Japanese Tepanyaki. The staff were very friendly. We were warned about thefts from the room and were told to keep everything in the safe when we were not in the room. They provided a free safe. We found that this was one of about 4 hotels which were all in the same general area. You had to take a shuttle to get to the beach. We found that this was too large of a complex for our liking. As with most resorts people were reserving their lounge chairs around the pool which was inconvenient. The hotel says they do not permit this but it happens every day.
rude front desk. accommodations were horrible. fear of workers being in your room while you were not there is highly probable. be careful of what you drink and who you get it from. do not wonder alone in the resort.
Great trip for a single parent
Traveled in the first week of June during a controversial time for the resort brand. I stayed in Turquesa with my 8 year old son we and had a fantastic time. I've worked in hotels for years and have high but realistic expectations. I did have to ask twice to have the family add-ons for my son on the first day. That was the only real issue with the hotel. The room was better appointed than others I've been to. Wifi worked when needed. I did not attend the consultation, to get all the wifi knowing in advance what to expect I declined politely. My son and I found the guests in some of Turquesa were part of a large party and got obnoxious in and around the pool and bar. We avoided this and walked to the beach. Trolly's when needed. A few hours at the beach then we went back via other pools back to our section. The à la carte restaurants were all good quality and servers were kind to my son in all. We found the Turquesa buffets to be hot and fresh at each of the meals we had there; the servers were always available. I didn't tip in large sums, I chose to tip in modest amounts in a reasonable frequency. The evening entertainment was great and we often went to Bavaro. I didn't drink as much as I could have because no one wants to parent with a hangover - but drinks were all good and coffee was great. We definitely enjoyed the food, we are not picky and have no allergies fortunately. I felt this resort was a good value for the amount I paid (single parent bonus) I finally didn't have to pay an adult rate for my kid, that was appreciated and not always available during times I can book/ travel. I'd go back, but may choose one of the surrounding resorts just to try variety. If I end up at Turquesa again it will be a good time too.
Terrible customer service skills
Employees had bad customer service skills from the front desk to the lady that reserve tables for the restaurant and the bar and by the way I speak perfect Spanish. We was very disappointed with the service and the treatment I will recomend better training and better communication skills is much needed. I will ask a question and they will not know or tell me to look at the map. We asked to talk to a high rank manager and they refuse to assist us with your request. I have to say the restaurant experience was great the only thing good I have to say about the place.
Family holiday August/September 2019
I'm writing this as I sit on the sunbed by the pool. This place is amazing. We have been regular visitors to Bahia Principe in Tenerife so when booking the Dominican Republic it made sense to stay with the chain we have enjoyed previously. They have not let us down...... what an amazing resort with so much to do!! The hotel Turquesa is probably the lowest star of the resort but dont let that put you off. For the price being paid its excellent standard and friendly staff make this a good stay. The shared facilities are as good for you as everyone but some areas are off limits and not included. We have taken a walk around all of the hotels on the complex and we are really impressed as each gets better than the last! There are choices for al a carte dining as well as the regular buffet. The al a carte options are really good with the Italian being our favourite so far. Theres no additional cost to this so why not give them a whirl? All in all we know we will visit again but next time we will pay the extra and do the Fantasia hotel as this has even more for young kids to do. Good job Bahia Principe its ☆☆☆☆☆ from us!