Resort Details
- Various Onsite RestaurantsTequila - Specialty buffet Mexican cuisine restaurant for breakfast, lunch & dinner. Reservations required for dinner and dress code applies for all three seating times.
Don Pablo – A la carte Gourmet cuisine restaurant for dinner. Reservations required and dress code applies.
Gran Tortuga – Specialty buffet restaurant for dinner. Reservations required and dress code applies.
Thali Restaurant - A la carte Indian cuisine restaurant.
- Various Offsite RestaurantsAlso, access to the following restaurants located at:Bahia Principe Grand Coba:Cozumel - A la carte Mexican cuisine restaurant for dinner. Reservations required and dress code applies.
La Casita – 24 hr restaurant offering snacks and fast food by the pool.
Piscis – Alternate main buffet restaurant offering late breakfast and lunch by the pool.
Le Gourmet – A la carte Gourmet cuisine restaurant for dinner. Reservations required and dress code applies.
Portofino – A la carte Italian cuisine restaurant for dinner. Reservations required and dress code applies.
Mikado – A la carte Japanese cuisine restaurant for dinner. Reservations required and dress code applies.
Mashua – A la carte Nikkei restaurant for dinner. Reservations required and dress code applies.
Mediterraneo – A la carte Mediterranean cuisine restaurant for dinner. Reservations required and dress code applies.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Casino†
- Currency exchange†
- Disco
- Exercise gym
- Express check-out
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Casino†
- Currency exchange†
- Disco
- Exercise gym
- Express check-out
- Fax service†
- Hairdresser/barber†
- High speed internet access†
- Late check-out available†
- Laundry/Valet service†
- Medical Facilities Service†
- Parking
- Pharmacy†
- Phone services†
- Pool
- Safe deposit box
- Sauna†
- Solarium
- Spa†
- Transportation†
- Wakeup service
- Whirlpool
- Business Services†
- Internet Access†
- From gazebos with spectacular views to white-sand beaches and manicured gardens, a variety of stunning settings are available for a dream wedding. Bahia Principe features customized services with a personal wedding planner to help ease your worries and plan each detail of your special day. We offer 6 different wedding packages, including a FREE one, for groups of up to 30 people (extra charges apply to larger groups). Contact gebsalesweddingscompmex@bahia-principe.com for more information.
† Fees may apply
- Basketball court
- Billiards
- Boating †
- Children's poolThere are 3 children's pools on-site.
- Children's program-Kids Water Park (with age and height restrictions)
-Kids clubCreate specially for the little ones, a complete program that will keep them entertained, while the parents relax and enjoy all the facilities of the resort. You will find a full program of activities (adapted according to age).
Every night in the recreational area the children will have the opportunity to enjoy and simultaneously participate in a show created especially for them, with dances and contests that will be of the delight for the small ones. - Dart board
- Diving †
- Fishing †
- Fitness center on-site
- Football field
- GeneralBOOGIE BOARDS (on request)DANCE LESSONSENTERTAINMENT PROGRAMMINIDISCOAEROBICS
- Golf location (onsite/nearby) †
- Hot tubThere are 2 outdoor hot tubs.
- Outdoor pool3 Outdoor fresh water pool
- Sailing †
- Sauna †
- Spa †
- Steam bath †
- Table tennis
- Tennis court †There are 5 lit tennis courts on-site.(1hour/client/day & on request)
- TheatreAmphitheatre
- Volleyball
- Water activitiesCATAMARAN (1hour/client/day & on request)KAYAKS (1 hour/day/client & on request)DIVING LESSONS (in pool & on request per customer and per stay )SNORKELING (1 hour/day/client & on request)
- Whirlpool3
- Golf †27/18 HOLES AND A 9 HOLE PAR 3 COURSE
Golf is located 1 mile away from the property
- Chapel ($)There’s a new built Chapel onsite for those couples seeking to tie the knot with a gorgeous traditional ceremony. This romantic Mexican flavor structure is located in the Hacienda Doña Isabel, it is a registered Catholic Chapel and has a capacity of up to 140 people seated. Mass services are provided every Sunday to our guests.
- Other Local Attractions ($)Chichen Itza, Tulum, Coba, Uxmal and Xel-ha.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16911 reviews
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Dec 16, 2025Great for families and large groups, but there are few things to know beforehand!
Our overall experience was fantastic. The kids spent hours in the pool and all the staff was very friendly and accommodating. The food was average. Some in our group loved it and some didn't, so it all comes down to personal preferences. We tried 3 a la carte restaurants and they were nice, but not necessarily must dos. We were a very large group travelling together and even though travel agents and us individually contacted the resort to request us being roomed close together, that absolutely didn't happen for the majority of us, we were all very spread out. The one reservation we specifically requested to be near was my mother and father-in-law as they needed assistance to navigate the resort. Unfortunately, we were placed on opposite ends of the resort from each other. Luckily, another member of our party was on the same side of the resort and was able to assist us, as it was a 10+ minute walk between the 2 rooms. Our group had all different room categories booked and apparently, only certain buildings have specific room categories, so it just wasn't possible to have our 2 room categories near each other (we have 2 adults / 2 kids, they had 2 adults) at the resort. This is partly on us, since if we would have known that in advance (via our travel agent or the resort when we reached out), we would have worked with the resort to make sure that it was even possible to have our room categories near each other, or at least on the same side of the resort. However, that wasn't presented as an option at check-in either, so lesson learned and a warning for other large groups travelling there together! 2 Bedroom Suites and the 2 person suites can be near together, but if you're getting a room with a king and a pull out couch for 4 people, you're likely to be on the opposite side of the resort!! Our other issue was in our room category (Junior Suite - 1 king bed, 1 pull out couch) there isn't a separate washroom. There is a toilet closet, but it and the shower have reflective glass doors, which means that under specific lighting, you can see through the doors and can always see the person's shadow, especially in the shower since it has a glass block window. Since there is no privacy coming out of the shower, and nowhere to place the towel and keep it dry within the shower, it was an awkward situation when my teen daughter wanted to shower. It was a really nice looking room, but the layout of the shower left things to be desired. We made it work, but it was odd enough we'd request a different class of room if we ever go back. Other room categories did not have this. Overall, it was a great relaxing stay! We made the room situation work and my kids enjoyed the shuttle rides all over the resort.
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Dec 16, 2025Terrible.
My experience was awful. This resort NEEDS a LOT of maintenance. Locks on doors, water pressure. It goes on and on. Please take your time and shop around.
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Dec 15, 2025Would come back!
The resort was clean and expansive. There were 9 of us (2 yr old, 8 yr old plus 7 adults). Service was excellent and pool options were great. We loved the quiet pool the best. Beach was fantastic, just look out for the rocks! Food truck has the absolute best food — the Al pastor tacos and buffalo chicken wings gave us life! We ate them 4/7 days. The lunch buffet wasn’t our favourite but the al la carte restaurants made up for it. The Indian restaurant was our favourite.
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Dec 15, 2025
Good family resort
Fantastic Kids Club, our little one had a really good time here ! Adriana, Guillermo, Angel, Montse, Itzamaray & Yazmin did a wonderful job, highly recommended.
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Dec 12, 2025There are many better resorts for comparable prices
Food is generally average to poor. Good luck booking an a la carte restaurant as booked solid for most of our stay. Could not get any beach towels for the majority of times we tried - even if requested in the morning. We had an issue getting accurate information regarding a refund that was due to us on when and where it was processed to. It took at least 25 emails/ requests to finally get it resolved. Contact with the resort directly is extremely hard to do without calling the actual Mexican phone number of the resort. There is no 1-800 number for contacting the hotel directly, so very expensive to reach them if needed. We will not return as there are many resorts that offer much better quality of accommodation, food and amenities.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum 37.99 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryGuests are required to make reservation for a la carte restaurant, ideally in advance through the app.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed