Bahia Principe Grand Jamaica - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15480 reviews

• 

  Won’t return.

  Accommodations were nice, we had an updated room, cleaned regularly. Food was ok, could’ve been better, the jerk chicken place was really good. The entertainment crew was good. The shops are a rip off. One guy sold junk, had a sign offering exchanges then wouldn’t exchange and called security on me. Security was nice but admitted that they couldn’t do anything because they are private vendors. Then the guy swore at me. We also had a worker ask us to get her food which she snuck into a bathroom to eat. Also, a lot of beach pharmacists. Also had some staff try to sell us stuff. Overall, it was a cheap vacation with the kids. You get what you pay for. I’d rather pay a little more and enjoy my stay a bit more.

  Apr 29, 2025
• 

  Beautiful vacation

  Great hotel, clean, entertaining and they have beautiful beaches. The food was amazing, I just couldn’t get enough. The staff were all great I really enjoyed my stay. We were always served well and we didn’t miss anything at all. The hotel is so big there is a lot to do.

  Apr 28, 2025
• 

  Best vacation Ever!!!!

  The very best vacation I’ve ever been on… Hotel is beautiful well cared for and clean, room was beautiful with a magnificent view, staff is exceptional, very respectful and so happy to serve , food is over the top… this place NEEDS to be on your bucket list

  Apr 28, 2025
• 

  Honest review

  Our experience at Bahia Principe Grand Jamaica was just okay. We arrived at the hotel around 10 PM after a long day of traveling, with a 3-month-old baby and a 6-year-old in tow. Unfortunately, the check-in process was disappointing. No one assisted us to our room; instead, we were simply pointed toward a sign and left to find it ourselves. After such a tiring day, the least they could have done was help us get settled. The room itself was quite outdated, especially compared to the Bahia Principe branch in Tenerife, which we had visited previously. We had requested a queen bed, a fold-out bed, and a cot, but upon arrival, we found two double beds and no cot. Space became extremely limited once the cot was finally brought to the room. Additionally, the phones in our room were not operational for the first couple of days, making communication difficult. The buffet food was decent but lacked variety. Regarding à la carte dining, we visited four restaurants. The food was lovely overall, although at The Knife, it took nearly an hour to receive our mains. It was disappointing that we couldn’t experience some of the other restaurants because they did not allow guests under 18, which I found to be quite unfair. The main pool was decent, although the sun loungers could have been more comfortable. The fixed parasols offered limited shade, making it difficult to find relief from the sun. Drinks at the bar were also disappointing; on several occasions, ingredients for cocktails listed on the menu were unavailable. It was also noticeable that bartenders were more attentive to guests who tipped them. Another aspect worth mentioning is that the hotel offers day passes to locals. While it was lovely to meet and interact with local visitors, during the Easter weekend the resort became extremely overcrowded. There simply weren’t enough sun loungers for everyone, leading to people laying on the grass. It also made accessing the buffet at lunchtime difficult, as some of the day pass guests did not queue like the hotel guests, which created additional frustration. As for the kids’ club, my daughter absolutely loved it. However, there was an issue with the talent show—she missed her opportunity to perform because we were only informed about the event three hours before, and dinner conflicted with her scheduled slot. She was very upset, and earlier communication would have made a big difference. Another point to note was the airport transfer service, which we booked through the hotel’s website. We were a party of five—three adults, one child, and one baby. Upon arrival at the airport, the vehicle provided was too small for our group, but to their credit, they quickly arranged a larger one. However, the return transfer was poorly handled. Three days before departure, we went to confirm our pick-up and were informed that the driver would collect us at 6:10 PM, despite our flight being at 9:30 PM and the airport being an hour’s drive away. We requested an earlier pick-up time, but the representative told us to return the next day to complete a change form. When we returned the next day, a different representative questioned why we hadn’t completed the form earlier. We explained the situation and also requested a larger vehicle for our luggage and party size. Unfortunately, on the day of departure, a small vehicle arrived again, and we had to wait an additional 20–30 minutes for a larger one to be arranged. One highlight of our stay was Julie at Guest Services. She was an absolute star, helping us organize a birthday cake and candle for my daughter’s birthday, which made her day extra special. Lastly, the check-out process was confusing and not well explained, very different from what we’ve experienced at other hotels, which left us uncertain about the procedure.

  Apr 28, 2025
• 

  Go elsewhere- no service and run down dirty property

  Do not go. This resort is run down and hospitality is absent. People smoke cigarettes and pot freely throughout the resort grounds. Locals come in and have children filling large ziplock bags of food to take while there on day passes. Hard to get service throughout resort. Requests are required daily for things you shouldn’t have to ask for- toilet paper, coffee and room cleaning or other issues. Not good value for money- spend your money elsewhere.

  Apr 27, 2025