Bahia Principe Grand Coba - All Inclusive

Customer Ratings & Reviews

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17959 reviews

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  Bahia Principe Grand Coba

  Sorry for the long review it’s a bit in depth but if your thinking of going you should read on. Stayed at the Coba 5* in September fo 2 weeks and what a disappointment, in my opinion it would be lucky to get a 3* and I have stayed in better 3* AI in the past. The plus points were the grounds which are kept pristine the staff are very friendly and the pool is very nice although it is very slippery when entering even though it has a hand rail. Bad points are numerous and I have pics to prove it and will be passing them all on to TUI. 1. The rooms are very dated and the finish for a 5* is terrible with ceiling paint 2 inches down the walls glass shower screen full of mould along the bottom. Also we were put on the second floor although we had told them my husband has mobility problems and there was no lift or hand rail leading to our room which would have help his balance problem so made our stay incredibly difficult. Also the mosquitoes at this resort are a major problem and numerous people including us had multiple bites and after buying extra expensive products there was no difference and the bites continued. 2. The AI buffet is the worst I have ever seen its so repetitive and all meals were cold, I complained to the TUI rep after we had had enough and the last couple of days a micro wave was put out to warm our food surely that is not 5*. Had 3 themed nights in 2 weeks they were 2 Mexican and 1 Spanish lol same food more or less. Every day was the same choice with very little change, on weekends the trays of food were empty in minutes due to the influx of locals who just stripped the food in minutes you then had to stand and wait for them to be refilled which was not to fast, the resort was taken over by local people who came in their hundreds who would just walk in front of you while waiting to see what was on offer. Also there were no cushion seats and we had to sit on hardwood chairs which was very uncomfortable and not becoming of a advertised high end hotel. 3. The pool where the bar was is very slippery when entering and my husband actually fell into the pool a couple of times when entering even though he was holding the hand rail, it was also very unkempt and cigarette butts were left for days under the sun beds floating in water left by bathers, and with only one person working the bar it was an absolute nightmare to get a drink when you were thirsty especially the weekends when it was gridlock due to the influx of locals. 4. We were told that there was some maintenance going on when we booked but would not disturb the holiday makers. Well the quiet pool area we were expecting was completely closed off as this area was being converted into another resort called Tequila which will be adults only in December, so we were stuck now having to use the busy loud pool which was a complete nightmare. Even the section with the pool bar was a nightmare with it being full of local children running wild, with their parents drinking at the bar which I think is not what you would have expected. Parents with young children sat on the steps into the pool drinking and boogie boxes blasting out their music while the children ran round crazy. The area around the pool bar where we sat on the sun beds was left with cigarette butts floating in over spill from the pool water under these beds for days. 5. The pool bar was constantly running out of beer, spirits and ice not ideal I think in the heat of the day. The snack bar at the side of this pool was closed for the 2 weeks we were there. The Tiles around the edge of the pool bar were broken with sharp edges of adhesive exposed and in a complete mess, the beds are also filthy. 6. The beach was extremely rocky as you enter and full of sea weed, you are also a fair walk from the beach which is located at the Akumel section of the resort but you can get 1 of the free golf buggy’s that are around all the time. 7. The seating in the lobby we found the be very uncomfortable hard table and chair type furniture and no soft seating at all which would have been a welcome addition. 8. The inside theatre next to the sports bar is nothing short of a disgrace where shows are still going on. The ceiling is coming down because of the rain the chairs are all broken through much use and the walls and pillars are full of bird mess that looks as if its been there for quite some time which you cant see in the evening when the shows are going on but clearly visible if you walk through during the days. MY final word is that if you are looking for a quality peaceful 5* AI holiday in the sun and not be in a place that is a cross between Benidorm and Butlins you should avoid this place. I have honestly stayed in better 3* AI hotels in the Caribbean region where the welcome from locals is much warmer towards holiday makers. All in all we were glad to leave for home and after reading other reviews the management seem to reply with we will pass on the messages to the relative departments for future improvements but it seems they have the same probs now as in the past so looks like they don’t take any notice.

  Oct 15, 2025
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  Stunning hotel and amazing staff

  Amazing, hotel was lovely - loved the aesthetics Of the the room :) Staff were all lovely and helpful. Please don’t take the bad reviews to heart, everyone has an opinion and my opinion of this hotel is beautiful, amazing and worth staying at!

  Oct 14, 2025
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  There’s gotta be a better Hotel than this

  The hotel is under renovation currently so after walking around in circles, looking for restaurants to find out is actually in Another location was quite disappointing as no one told us. We went as a group there was three of us. We asked to be side-by-side for our rooms. They claimed it was the same building. I was on the first floor, but I had to physically walk outside and go around the building to reach my friends there is no pass-through. The rooms are quite large and spacious with a king size bed, a couch, a desk and a bistro table.. the bathroom was renovated nicely, except for the mold accents that they added. There was mold throughout the bathroom.. my tub did not drain and they kept fixing it after they cleaned it every day. The facility has a huge pool, which is nice but only one pool and it closes at 6:30 PM same with the hot tub one hot tub, which has three hot tubs within the one large tub and it’s not hot. It’s about the same temperature as the pool. It also closes at 6:30. The trolleys are hit or miss sometimes we got them right away other times we had to wait 15 to 20 minutes and then we would see two or three in a row luckily to walk anywhere it is not far and we were at one of the back buildings. Building eight. They offer shampoo, conditioner, and body wash that are just subpar no lotion at all . My mini fridge barely kept anything cold maybe a little on the cool side, but certainly not cold . make sure you bring plenty of mosquito spray.!! I would additionally recommend bringing some kind of thermos to fill up your drinks. I was additionally very disappointed when I purchased some items from one of the vendors that they had near the lobby one night we agreed upon a price and when I looked at my credit card, it was $30 higher than what was discussed. I went to the vendor and he made a bunch of lies up why it was more money and then he gave me $10 cash back. I complained to the hotel and I’m going to report it to my credit card.. the food was just OK but then again I’m a pescatarian. At one point, I said it was quite sad that the best food was mac & cheese and pizza.. They had a really good cucumber salad for the first two days after that I don’t know what happened to it. I never saw it again.. We went to three restaurants to the three were OK. It was the Japanese restaurant that I got lost finding, I did not enjoy the soup I had nor the desserts the first dessert I could not eat so he brought another one. It was awful.- it was crunchy. The sugar was not dissolved whatsoever.. if you wanna go to the beach, good luck it’s gonna cost you extra to go to the sister facility. Don’t waste your time or your money.! I took a video, but it does not appear that I could download it on this application. Very limited on activities in the evening. They do have a kids waterpark. They also have a hammock area, but I would not recommend it unless you want to take a bath in bug spray..

  Oct 14, 2025
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  Birthday getaway

  This was our fourth visit to the resort. We were initially hesitant to return since our previous experiences had been somewhat bland. However, this time was completely different — from the moment we arrived, we truly felt the warmth and hospitality. Samantha made our check-in seamless and even arranged for us to get our rooms earlier than expected. She was very thorough in explaining all our VIP perks. We received a pink wristband that granted us access to the three sister resorts, which was a wonderful bonus. Thank you, Samantha, for your exceptional service! Alondra made magic happen for our Sofía and arranged for a late checkout. Thank you, Alondra, for your extraordinary service! Tomas and Mauricio (Kukulcan), Eddy (Portofino), and Fabian (Akumal Buffet) went above and beyond to make Sofía's birthday extra special. We truly appreciate the kindness and attention they showed us. We also visited BPG Akumal and BPG Tulum, and each resort had its own unique charm. Our granddaughter especially enjoyed the waterpark at BPG Coba, the beach at Akumal, and the pool at Tulum. The grounds were immaculate, the beach was beautiful, the pools and rooms were spotless, and the food and drinks were fantastic. We’re already looking forward to returning!

  Oct 13, 2025
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  My paradise

  Location is good not far from the beach But 1-20 mins from the airport which isn’t bad as the coach transfer has AC The atmosphere is amazing everyone is friendly and the staff can’t do enough for you as they make the holiday so much more worth it The rooms are big and spacious with a balcony and your fridge gets restocked every day I love it there it’s my paradise I’ve been twice now and can’t wait to go back But you’ll have to go to make up your own mind each person is different

  Oct 12, 2025