Bahia Principe Grand Coba - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18038 reviews

• 

  Disappointing Return Visit – Noticeable Decline in a 5-Star Resort

  We are currently staying at the Bahia Principe Grand Coba for a two-week holiday and felt it was important to share our experience while still on site. This is a return visit for us. We stayed here in December 2024, thoroughly enjoyed it, and that experience is the reason we chose to come back. On our previous stay, we paid around £1,270 per person for 11 nights. For this visit, we paid just under £1,700 per person for 14 nights, at a different time of year. While we fully understand seasonal pricing and the additional nights, the overall quality and service during this stay have declined noticeably and do not reflect either the increased cost or the 5-star rating of this resort. Unfortunately, several aspects of this stay have been significantly worse than our previous visit. Food & Buffet Experience The buffet offering has declined considerably. The food selection appears to have been almost halved compared to our last stay, which is very noticeable at a resort of this size. On top of the reduced choice, dishes are frequently empty and not replenished promptly. This is especially apparent at breakfast, where certain items can remain empty for 10–15 minutes at a time while the restaurant is clearly busy. On one occasion at a buffet lunch, we were seated at a table with no cutlery or place settings at all. After waiting around 10 minutes with no staff assistance, we had to go and find cutlery ourselves, which is not what you would expect at a 5-star all-inclusive resort. Evening Service The level of service in the evenings has been disappointing. We fully understand and respect Mexico’s tipping culture, and tipping should reflect good service. However, on many occasions we were simply shown to our table and then left — no drinks offered and no check-ins — resulting in us having to fetch our own drinks. This standard of service is well below expectations given the price paid. Snack Bar The snack bar has also been consistently understocked, with multiple items often unavailable and taking 10–15 minutes or more to be refilled. Missing Blanket Incident The most frustrating issue occurred on our 13th night. My partner had brought an additional blanket from home (clearly not a hotel item) as she gets cold in the evenings. After the room was cleaned that day, the blanket had disappeared. We searched the room thoroughly without success. To be clear, we are not accusing anyone of theft and believe this was likely a mistake. However, the way the situation was handled was extremely poor. When I called guest services, the call was disconnected. I then went to reception, where I was told the system was down, asked only for our room number, and told to come back the next day. No further details were taken and no reassurance was offered, which was very disappointing. Positives There have been positives during our stay. When we needed a doctor, Luis from guest services was excellent and personally escorted the doctor from our insurance to our room. Housekeeping has consistently kept the room clean, the entertainment team has been great, and the pool areas have been clean with plenty of loungers available. Overall However, overall this stay has fallen well short of our previous experience. With two nights still remaining, we are already certain that we will not be returning to the Bahia Principe chain after this visit. Given the increased cost compared to our last stay, the decline in quality and service has been particularly disappointing. We felt it was important to raise these concerns while still on site and hope they are taken seriously.

  Jan 24, 2026
• 

  Coba was okay....probably won't go back

  Bahia Principe Grand Coba is getting a bit dated in the rooms. Food at the buffet and snack bar was cold most times. Food at the Sports Bar would have been good to have. Bartenders at the jacuzzi bar would have been good too. We went quite a few years ago and had so much fun there. Tequila has taken some of the Coba accomodations.

  Jan 24, 2026
• 

  Wonderful Family Vacation

  We had a wonderful family vacation here! The drinks were cold, the food was great, and the service was amazing. The buffet offered so many options it was almost hard to choose what to eat—but I would highly recommend the Mexican food. The service staff was incredible. We never had to wait for anything. I would take two sips of coffee and be topped up with a fresh cup right away. We only ate at the buffet, as we find it works much better when traveling with young children. The beach is about a 10-minute walk, or you can take the convenient shuttle. We loved walking to the beach in the mornings and stopping at the lookout. The snorkeling in the safe swimming area was a hit with all of us, and the staff did an excellent job removing sargassum daily. BUT the true highlight of our trip was Eder from the entertainment staff. He was incredible and truly made our vacation. My kids can’t wait to return to Bahia Principe—if only to see Eder again! He was funny, kind, and remembered our names every day, making our kids feel so welcome. So if you read this, Eder: hello from Carlos, Yessica, Brissa, and Cole! 😊

  Jan 23, 2026
• 

  Bahia Principe Grand Coba - Three Star resort

  We went to Bahia Principe Grand Coba. It was a 3 * resort and they had much neded upgrades to the room. Plug ins were few so bring an extension cord with a few extra ports if you have more than 2 electronics to charge. They did not clarifiy the beach lounge situation. COBA only has a very small area by the beach ( also it was very rocky not a great beach, and not very well labled. We sat in the WRONG ones and were asked to leave. Specialty dinning was great the PORTOFINO -( we went twice there) and was 3* at the Japanese and La Gourmet. They also must have a limited amount of seats for the COBA residents as we booked and they said they were almost full - but emtpy seats were everywhere as was the same at a few other speciality restaurants we check out - they said they were full but again many empty seats. It was nice relaxing time by the smaller whirlpools and the main pool was not too busy lots of lounges there. Kids area was great for anyone that has little kids we saw lots enjoying that but we did not have any little ones with us this trip. The Bahia Spa was excellent and Isadora was fantastic with her massages and treatements that I had. Would recommend her definately for a spa experience. I give it a 3 star rating over all mostly beause coming from Canada and the beach is the drawing point and it was not that great. Rooms need an update on electronic situation with newer TV and more plugs for devices. We would not come back to this resort only because we have been to many others and have had better experience. But that being said it is a lot less expensive than some other resorts.

  Jan 23, 2026
• 

  DONT BOTHER!!!!!!!!!!

  This place sucks! Buffet never replaces food. Resort is huge. You have to use shuttles to get around. But they won’t stop if you have the wrong coloured wrist band. Got lost and it took half an hour to find beach! And when you do find the beach—1 bartender-15 min wait!

  Jan 22, 2026