Bahia Principe Grand Coba - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17968 reviews

• 

  Disappointed

  I m 5th time visitor and i m absolutely disappointed this time. The staff is rude. Amstar scam the guest. No one can help if you have issues.Their tours are overpriced and also you should be very careful for what you pay and where you want to go. Because i paid for Tulum and went to see turtles for 160$. This tour is 70 via Viator My bahia Príncipe membership is absolutely useless! The hotel doesn’t fit for 5 ⭐️

  Nov 02, 2025
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  No longer a good quality resort, book elsewhere if you can

  We were really excited to stay here as we visited once before when our kids were little. It turned out to be a mistake. The check-in line was extremely long with only 1-2 staff members working , taking 15-20 minutes per family to be checked in. The resort is large and carts are available to take you around but the drivers were hit or miss if they would actually take you to where you wanted to go. Needless to say, we got our steps in. It is extremely difficult to book the ala carte restaurants, they are always fully booked, however, if you do get a reservation you will find the restaurant half empty and poorly managed. The Hindu Thali restaurant in particular were quick racist, asking colored people to step aside so that white people could be seated first. The buffet restaurant was easy to get a table but the food quality was terrible, items at the buffet were either not labeled or incorrectly labeled. If you asked the chefs they couldn’t agree on what the dishes are: one would say a dish was pork while the same dish another chef would tell you is beef. The dishes did not change from lunch to dinner, nor do they change from day to day. All we ate was fruit and salad. The desserts were dry and tasteless, not really edible. The rooms are old and in need of repair, they don’t clean the rooms during your stay unless you request it through the app. We definitely won’t be back. While the price point was good, what you get in return is not. Even trying to give the hotel this feedback, they were not really interested and didn’t take our concerns seriously. Poor customer service.

  Nov 02, 2025
• 

  Amazing Hotel

  This was our 3rd Visit to Bahia Principe Coba and 5th visit to Bahia Principe Hotels (also been to Jamacia and Majorca). Once again everything about the hotel was fantastic. Beautiful Surroundings, great food &brilliant friendly service. Would highly recommend and cant wait to return. We will be back.

  Nov 02, 2025
• 

  Best holiday ever

  I stayed here in October my first time in Mexico i will definitely go back and to this hotel the rooms were clean the pool area was kept clean the restaurants were lovely food was always nice we went to mikado restaurant twice was beautiful all the staff were amazing they went above and beyond to make your stay there the best the atmosphere was great and this was because of the entertainment team during the day and night Ronaldo, Antonio, Haziel, Alexhandro and the young lady were so friendly and kept you entertained was definitely an amazing holiday.

  Nov 01, 2025
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  Disappointing!

  We travelled at the end of October with my husband and two kids, and unfortunately, our experience wasn’t as smooth as we had hoped. Check-in: The check-in process was an absolute disaster. We had to wait over 90 minutes because a large group arrived before us, and the reception team clearly didn’t know how to handle it. It was chaotic, with people walking in and out for no reason. One of the receptionists, Alondra, seemed completely unbothered — she helped two people, went on a break, came back, helped a few more, then disappeared again, as if there was no rush at all. After nearly a 24-hour journey, we were exhausted and just wanted to settle in. Forget the welcome prosecco and kids’ drinks — that didn’t happen. When we finally checked in with Alberto (I think that was his name), we mentioned that they really need a better system for handling large groups. Room: The room itself was fine — clean, comfortable, and the air conditioning worked great. Pool area: The pool is large, which is nice, but the atmosphere was completely ruined by big groups blasting their own music from speakers. I’ve never seen that allowed in a hotel before. I asked the lifeguard who to speak to about it, and he said he’d ask them to turn it down, but the next day the same thing happened again with another group. Nobody seemed to enforce any rules. Guests just moved away, and honestly, I didn’t have the patience to deal with it again. Food: The food was okay. I mostly stuck to the Mexican options — the rest wasn’t really to my taste. The buffet could get chaotic, with people piling up ridiculous amounts of food and emptying trays completely. We did enjoy the Japanese fire show restaurant and the Peruvian one — both were nice. Service and tipping: One thing that really bothered us was the constant expectation for tips. It felt like some staff were only friendly when they expected one, and if you didn’t tip or only left 10%, the attitude changed immediately. It felt very forced and uncomfortable at times. Tours and sales pitches: There were people at the entrance trying to sell tours, but it didn’t seem trustworthy. No printed prices — they just looked things up on their phones and changed the prices from one day to the next. Then someone else, dressed like hotel staff, approached us about buying condos, asking for our passport info in exchange for a tour discount. That was too much. We ended up doing our own tour by taking a colectivo to Playa Akumal, where we booked a lovely swimming-with-turtles experience — much better value and less stress. Overall: I wouldn’t go back. We got this holiday for a very good price, and now I understand why. Most of the tourists were large Mexican families, which is fine, but many were extremely loud and inconsiderate of others trying to relax. It’s a shame, because the place has potential — but between the chaotic management, noise, and pushy sales culture, it really wasn’t the relaxing family holiday we hoped for.

  Nov 01, 2025