What We Love
- Create unforgettable memories with the mesmerizing sunsets off Seven Mile Beach as your backdrop.
- Delight your palate with a variety of delicious and varied foods, including Italian, Caribbean, and Mediterranean offerings.
- Stay engaged and invigorated with a wide variety of sporty activities, including beach games, tennis courts, ping pong, and a state-of-the-art fitness center.
Things to Know
- The resort is approximately 90 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort features activities and amenities for adults and children alike.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3849 reviews
covid travel a new era
Came to Jamaica from America. I write this report while waiting for a delayed flight. Jamaica is taking full precautions, and is an exemplary model. Wanted to go to Negril. Thank you for all the previous reviews. I found that all positives and negatives of the resort are true. The resort is reopening. Some restaurants were closed, and we rotated between four food service areas. The food is all inclusive and met expectations. I chose the hotel for the price and location. Also, Jamaica is one of the few countries allowing America to travel. The resort is practicing full precautions to protect the resort from COVID. The resort is sanitized continuously and the staff are disciplined to perform their duties with contact precautions. The resort is All Inclusive with five star drinks. The food is all inclusive. If you want five star food, travellers do not pick all inclusive. The staff is friendly and is working hard to provide customer service. The staff seemed very happy to return from COVID furloughs. The resort and country are slowly filling with tourists. The resort has a water sports department if you want to add to the water fun. Negril has 2 beach sections, and the hotel is located on a smaller 3 mile stretch of beach. I wanted Negril beachfront because Negril has the best beach on the island. The hotel rooms are large, close to beach. Bring your bug spray, because the mozzies and no seeums are hungry.
Could easily be better
Of the six bars two swim up bars and two stand up bars were open. The swim up bar I happened to first could not make a pina colada....wha? It was third day after opening up so only 22% occupied. Good covit precautions. Staff was great. Really good but not gourmet,i.e.,for the papaya salad with prosciutto they used bacon, no prosciutto. No bottled water in hotel rooms. Inclusive hotel but room refrigerators were empty. Guest room door not self-closing. No regular swimming pool open. People not told these things when booking.
YOU CANNOT GET A HOLD OF HOTEL ON PHONE OR ONLINE!!
I have yet to travel to the actual hotel but if you want customer service DO NOT BOOK with Karisma!! A group of us (6 adults) in 3 rooms have ALL had issues booking. Then we try to call, have each spent over 5+ hours on the phone. We only get emails that do not allow a return response that say "payment is due or rooms are cancelled" AFTER we put $100 down - And we all cannot figure out how to pay!! We cannot do it online OR over the phone. Seems like either a giant scam or they really need to hire more customer service if they want anyone to visit. Right now I'm just out $100 (each) since we're not able to book the rest of the rooms online or on the phone or get any sort of return responses.
You have a very nice resort and the employees are great. Our problem began when we took a trip off the grounds. We hired a driver and needed cash. We tried to use our credit card to get cash at the front desk and were told we could not do this at the resort. We had to go OFF THE GROUNDS to use an ATM. My ATM card had expired so this did not work. We did not know the password for our credit card so could not get cash from it anywhere. We finally had to buy things at a store in order to get extra cash back from our credit card. All this was very frustrating. If this is your policy, we should have been TOLD IN ADVANCE to bring extra cash because we could not get it at the resort. Overall, the restaurants were nice and the food good. Wait staff excellent. However, at the outdoor buffets the food was nothing special and tended to get cold. The desserts were a disappointment, the same every day.
Bad Trip to a Great Place
Overall the food was terrible. No lobster on any menu. No limes for a Vodka Tonic??? Ice cream machine breaks down for the last 5 days of the stay. My sister bought me a lobster one night. It was dry and way over cooked!!. What we got for a lot of money was very poor. This was the complaint from other guesses. Never will I go back to your resort.