Azul Beach Resort Negril by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5350 reviews

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  STAY AWAY

  Just wanted to follow up on my original review. Since returning, I’ve reached out to everyone I could find at the company—and unfortunately, I’ve just been getting the runaround. Apparently, there’s only one person for the entire company who handles resort issues across all their locations worldwide. She takes weeks to respond, and when she finally does, it’s just to suggest reaching out to a travel agent or passing the buck elsewhere. No resolution. No accountability. No real customer service. For anyone who didn’t see my original review: We traveled to Azul Negril with another couple for a special trip and both booked honeymoon swim-up suites. Our friends were put in a standard room—not the suite they paid for—and had to spend two nights there. Meanwhile, we watched another couple get upgraded to a suite before our friends were even moved. They’ve still received no confirmation of a refund or credit. The swim-up bar? Only staffed one day the entire trip, and that was after multiple complaints. They promised to fix it, then never did. The rooms are large but run-down. The TV doesn’t support Netflix and barely has any channels. Even worse, a ceiling vent drips constantly right over the toilet—absolutely disgusting. The food? One restaurant open per night. Otherwise, it’s a bland buffet with child-sized portions. Definitely not what you expect at this price point. Pool was dirty, full of bugs, and clearly not maintained. The only good part of the trip was the beach—but you can get a nice beach anywhere in Jamaica. Skip this resort.

  Jun 11, 2025
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  Overall a very good experience

  I don’t understand the one star reviews here. One star to me means it was an absolutely terrible experience, and I don’t see how you can have that here. Overall, the experience was very good. The location is absolutely beautiful, the beach and water is pristine, the staff was mostly very friendly, and food was not bad. I do think it is a bit overpriced for what it is, I think if I went when it was first built it would be incredible, but by American standards they have let things deteriorate a bit, but not anything too bad. The food is not “out of this world good” but it is pretty good, l recommend the jerk pork and jerk chicken. I didn’t love that the massage and excursions were all extra, considering how expensive this place is. I don’t want this to take away from the good though, I had a blast. I have never been out of the United States or to an all inclusive, and to be honest, I think I had the best week of my life here. Although I will be going somewhere else next time just to compare, I would definitely recommend it.

  Jun 10, 2025
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  The stay, beach and food

  The resort was nice. I love the beach, that was beautiful! I noticed Jamaica beaches do not have umbrellas or enough of them. So bring a hat. It’s to hot and not enough trees to lay under. The room was fine. I’m not picky. It was clean, air conditioned, spacious, bed good. The employees at the lobby, the bars and restaurant (I only ate at the buffet) were very nice. Great night entertainment. It is a quiet resort, I enjoy that with some entertainment at night. I stayed 5 nights. Two days I wanted to just rest in my room. The music was soooo loud I couldn’t hear the tv or my phone. I was near the Hibiscus pool. It was very unnecessarily loud and there was no activity/entertainment those days at the pool. I like being friendly with the other guests and I like to ask how they felt/think about the resort. We all were on the same page about the food and loud music. A lot said the music was very loud for no reason. The food was good but needed flavor/seasoning!! Was not a lot of choice. Very limited. The food was gourmet all the time. If your a gourmet chef or your family member is a gourmet chef, you will love the food. It was too gourmet, all the time, with the food not having flavor.

  Jun 07, 2025
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  Unsafe, Unwelcoming, Unsatisfactory

  I visited to Azul Negril, really excited for a luxurious birthday vacation, and it let me down on many levels. The property is extremely sub-standard. It has very little consideration for guests and the condition is bordering on DANGEROUS. Honestly, stay somewhere cheaper where the staff and management are committed to a QUALITY experience, as you will find very little of the luxury you paid for at this resort. 1. The property is bordering on UNSAFE, in some ways. During the rain, my room sprang a LEAK, and I fell (hard) on the wet floor. The windows weren't open, but rain was coming through the building. Unacceptable. During our stay the POWER and WATER both went out multiple times. The stairs had water on them and were frequently dirty and easy to fall. It's in a tropical location -surely rain is a known entity. 2. The management KNOWS that the buildings are in disrepair, the food quality is POOR, and the property is not up to standard (an employee told me this -"we realize the food quality is poor and the accommodations are sub-standard"....), but they aren't visible. We often didn't have enough towels, no coffee service, and room service was low-quality. Not the perk that we paid for in other hotels at a similar price point. You could save $200/night and be treated better somewhere else. I have had better experiences at half the price. 3. The swim-up bars and restaurants advertised were often CLOSED or "unavailable" without notice. You won't get an apology, consideration, or ANY communication. Guests were often frustrated and concerns and complaints were dismissed. The bartenders are trying their best, but when only 2-3 bars are open with no notice, that is frustrating and unfortunate. Additionally, only 1-2 restaurants were even open and guests had to walk half the property to get food. No salt and pepper shakers available...you would get that at a 3-star property...come on. 4. Forget a warm welcome. We were treated as an afterthought until we started tipping. Even then, it felt like the Jamaican spirit of hospitality was largely absent. This property should be closed until further notice. They don't respect their guests, their experience, or their vacation investment. Book somewhere else. Pros: The masseuses were excellent. Cheryl was especially wonderful and it was worth every dime. Mr. Beat was trying his best to keep us entertained, and many other employees brought a smile to what has to be a stressful work environment. Staff morale is low and that is evident. We left the property multiple times to get some relief from the dismal property and actually enjoy Negril.

  Jun 06, 2025
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  Can’t wait to return

  Everyone was courteous and welcoming. The room had dated furniture but the bed was comfortable enough. The resort is really nice and you can tell they put effort into making their guests comfortable. It was entertaining, every night there was a show or something for the resort guests to enjoy. The food was good/great. They had options for every style of eating. We can’t wait to come back

  Jun 05, 2025