Ava Resort Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1433 reviews

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  Experience does not match the vision - average start.

  Experience does not match the vision. I’m 24 hours in and always find it helpful to capture both your early experiences, as well as then revisit as you go. Let me start, when I click Average as a rating, I feel it offers a solid balance. I always look to be pragmatic and note; they’ve only been open for a year, so of course, lots of learnings to come. I’ll start with the positive; the location is good, the facilities are in line with what you’d expect at a 4 star resort. The entrance experience is a little bizarre; you’ll arrive through what feels like a trades entrance until going up a ramp into the main area - feels like bad planning, but not offensive. Check in is likely any large resort - just a lot going in and not particularly personable but that’s ok, that’s a big resort for you. It was fairly quick and efficient. We were whipped off to our room via another back entrance and no concerning issues. The hotel is very large with ample sun loungers and plenty swimming facilities. The food to taste is very good from the 3 meals we’ve had so far. (Will revisit eating in a moment). On the downside, I’ve touched on the arrival experience. Sadly our 4th bed had not been made. We waited over an hour for that to be resolved, which feels a strange welcome and talks to a lack of quality checking, imo.We are at the buffet on night one. Food is good - maybe not very well laid out but to taste, no complaints. I had heard first hand that the restaurant booking experience is woeful. As such, I make a point of emailing ahead. Sadly, the reservations requested had not been complete, as such, spent this morning trying to correct those. Unfortunately, they are woefully under resourced in this space. With young kids, being offered 9.30/10pm is laughable for options. Management/Front of House were inadequate and dismissive of the issue. If you are booking, you need to phone well ahead of arrival and get very clear confirmation they have confirmed all of your requests. I’ve no idea hour they facilitate the needs of families but it’s miles off what I’d expect in similar level resorts. It feels like an area requiring massive improvement. Service is extremely slow in general. They’re learning, so cut them some slack, but it’s a painful wait in all areas for drinks/food. Very polite but again, inadequate and falls well below expectations. Facilities are good but overall, you can’t rate somewhere above average when key areas like food and service, plus resolution fall well below expectations. It’s a shame - I think with some renewed focus, revised training and a different customer approach, it would be a decent 4 star hotel across the board. Disappointing but a good lesson learned for us in the future.

  Nov 24, 2025
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  Wonderful, Mexico at Its Best !!!

  Excellent. Beautiful spacious property. Wonderful food drinks and pool access. Be prepared to WALK but while the property us huuuuge it’s also straightforward to target. Love the whitewashed vibe, very Miami beach chic!!! 10/10

  Nov 24, 2025
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  Amazing

  Porfiro es un empleado y muy atento y muy amigable , responsible and very attentive when it come to service ! He has very characteristic where you won’t regret asking for drinks

  Nov 23, 2025
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  Great place!

  We spent a wonderful few days at Ava. Staff were wonderful, especially our personal assistant, Rodrigo. Food was great! Thank you!

  Nov 23, 2025
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  The Awesome AVA

  Wonderful personal attention given by me butlers Damien,Galdino and Héctor ! They went avive and beyond to make sure I was well cared for. The first night at the Resort I Met Chef Heber who took me under his wing and made sure I was pamperos!! He introduced me to his colleagues, who in turn trested me so well. Then there was Pam Foster who I net yedra ago when my late his and and I purchased our membership. That was special. I didn’t want to leave, and I look forward to going back.

  Nov 22, 2025