Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- Every 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- Every 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Chao PescaoGet ready for a culinary journey through Latin America and the Caribbean with a menu meant to be shared among friends and family. Live music, an innovative mixology program and a premium spirits selection will make this your favorite spot to unwind each day.
- OSTRAExperience our signature restaurant, offering Southeast Asian cuisine. Also, inside Ostra you will find Perla, a restaurant within a restaurant at the sushi bar. This modern sushi experience serves only local fish and operates daily based in Ostra dinner schedule, based on product availability
- Rio BhongoOffering stunning water views atop our river-inspired pools, Rio Bhongo provides our guests with all the comforts of home infused with market-fresh inspirations. We offer fresh grilled fish and meats along with an extensive plant-based menu.
- MesoExplore our newest restaurant and prepare your taste buds for Mesoterranean cuisine, an innovative blend of vibrant Mediterranean flavors with a touch of Mesoamerican influence, complemented with refreshing tropical renditions of classic Mediterranean cocktails. Located on Nacascolo beach at Casa de Play
- 24-hour room service†
- 24-hour security
- Air conditioning
- Babysitting†
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- 24-hour room service†
- 24-hour security
- Air conditioning
- Babysitting†
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- Children's nursery†
- Cocktail lounge†
- Complimentary in-room coffee or tea
- Concierge desk†
- Continental breakfast†
- Currency exchange†
- Desk with electrical outlet
- Dinner served in restaurant†
- Direct dial telephone
- Dry cleaning†
- Early check-in†
- Evening reception†
- Exercise gym
- Exhibition/convention floor†
- Express check-out†
- Family plan†
- Fire safety compliant
- Full american breakfast†
- Full service housekeeping
- Grocery shopping service available†
- Hair dryer
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lunch served in restaurant†
- Meeting rooms
- Non-smoking rooms available
- On-Site parking†
- Outdoor pool, Offsite
- Parking†
- Parking lot†
- Pets allowed
- Photocopy center†
- Pool, Offsite
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Auto link to fire station
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Dead bolts on guest room doors
Electronic room key
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Patrolled parking area
Private security available
Public address system
Room windows open
Safety chains on guest doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Well lighted exit signs - Shoe shine stand†
- Technical concierge†
- Telephone jack adaptor available
- Tour/sightseeing desk†
- Translation services†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service†
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Slide Projector†
- Whiteboard†
† Fees may apply
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Playas del Coco
- Restaurants
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3867 reviews
-
Jan 26, 2026Another great winter getaway!
This was our eighth visit to this wonderful property. It wasn’t perfect, but we will certainly be back next winter. Hard to beat sunny and 90 every day. Only two negatives: one small. One not small. Small: pool service was inconsistent and drinks were weak. Tasty, but weak. Again a small deduction. Not small: this property is now a Cat 8 with Hyatt. Yes, it’s winter in the states, but 45,000 pts/nite is not commensurate with a Cat 8. At one point, not long after opening(and our first visit in 2014), this was a Cat 4 property(15k points). Yes, that was likely too good to be true. But a 300% increase is too much. Onto the good: food was again outstanding! Service was mainly excellent and friendly. Room was excellent. AC worked better than I remember. Beach club was fun as well. Check in tried to upsell some all inclusive package that was a bit tacky but they thankfully did not push. Bottom line: despite point requirement the property is our winter escape.
-
Jan 25, 2026We're coming back...
Incredible in every way. From the breath-taking views, to the amazing food and drinks, to the exceptional service. We have already booked a return visit.
-
Jan 24, 2026Doesn’t live up to the hype
This is a nice resort overall, though for us it didn’t quite live up to the level of hype we had heard beforehand. Our ground-floor room with two double beds was comfortable, and the beds and linens were very good. The room had a pleasant view from the covered porch, and we enjoyed hearing the howler monkeys in the early mornings—it definitely added to the sense of being immersed in nature. That said, the bathroom layout is unusual and offers very little privacy, which is something families may want to be aware of, as there isn’t a traditional bathroom door. When we first arrived, there was a noticeable urine smell in the room, which we didn’t report at the time. My daughter noticed it as well, and we assumed the pebble flooring may be difficult to fully clean. The resort is built on a hill, so there is a fair amount of walking up and down slopes. Golf carts are available if you prefer not to walk, but it’s helpful to be prepared for the terrain. The pools were nice and well maintained. The beach directly at the hotel is not a highlight, and snorkeling there was disappointing. However, the beach club was lovely—the boat ride over was enjoyable, the service there was excellent, and it ended up being one of the highlights of our stay. Our kids especially enjoyed kayaking and paddle boarding. The wildlife is a fun part of the experience, particularly the monkeys, though they are very determined when it comes to food, so it’s important to keep snacks and belongings secured. We appreciated the readily available sunscreen and bug spray around the resort, though unfortunately one of our kids still ended up with quite a few bug bites. Food was good and service throughout the resort was friendly and attentive, though dining was on the expensive side. Overall, it’s a pleasant resort with strong service and some standout moments, but it may be best suited for travelers who value the setting and amenities over beach quality and who don’t mind a bit of walking.
-
Jan 23, 2026
10+ Year Relationship with Andaz Papagayo
We honeymooned at the Andaz Papagayo, we won a work trip to anywhere and chose to go to the Andaz Papagayo, and when we wanted to take our kids to have an incredible experience they'll never forget, we immediately chose the Andaz Papagayo. The location, atmosphere, food and staff are all absolutely top notch. Sergio and team made sure our kids will never forget their first international trip and so many "first" memories - snorkeling, playing under a waterfall, seeing a baby sloth, etc. We will be back and we cannot wait - it's a very special place.
-
Jan 22, 2026
Luxury, Nature and adventure in papagayo!!
We had a fantastic stay in the Papagayo area at the Andaz Hotel. The location is stunning, the beach is beautiful, and the service was truly top-notch. One of the highlights was seeing white-faced monkeys come right up to the restaurant while we were enjoying breakfast—an unforgettable experience. The staff took care of every detail, making the stay relaxing and seamless from start to finish. We pre-booked all our tours and airport transfers with NomadTours cr at very competitive prices, which made our trip completely stress-free. We enjoyed a private rainforest tour, Safari Boat Tour, and a guided jet ski tour along the Papagayo coastline. We also did a night walk at Valle del Tapir, which was an amazing experience and perfect for nature lovers. Highly recommended for anyone staying in Papagayo looking for excellent service, smooth transfers, and unforgettable tours.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 12.0% per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- General Policies: Children under 12 stay free in room with adult.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 11
- Pet Policy : Pets Allowed: 1 per room, lap size up to 25 lbs.