Cap Cana is an ecologically pristine, 30,000-acre exclusive retreat featuring white beaches, turquoise sea, soaring cliffs and beautiful forest. In addition to hiking trails, an unsurpassed array of water-based options and a variety of nature-based activities, it has been called as the “World’s Greatest New Destination.”
Ancora Punta Cana – Private Residence, Yacht Club and Marina is operated as part of Joy Caribbean Resorts, located in Dominican Republic in one of the most stunning and high-end areas of the Dominican Republic. The resort is surrounded by one of the largest inland marinas in the entire Caribbean.
Conveniently located only 10 minutes from the Punta Cana International Airport, this architecturally stunning property is situated within a masterfully designed village and features spacious suites with sweeping marina views and designer furnishings.
Guests can enjoy a superior level of service, including, 24-hour Front Desk service, Daily housekeeping, supervised activities for children, a secluded beach, six themed restaurants, six bars, four pools, Kids Center and a state-of-the-art fitness center. All within the Endless Luxury Experience.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1034 reviews
Travel Agent Review
My husband and I stayed at this hotel, loft oceanfront and we loved it. Customer service was excellent and the grounds was well kept up. We will sure visit this property again in the future. You will not be disappointed.
Fitness and gym
This resort gym is a wow! As a fitness junkie I was pleasently surprised with the trainer on site, Everton! Big up to him because he made working out fun and gave me a lot of knowledge to leave with!!
Not as I expected......
I can not begin to express my displeasure with this hotel and it’s staff. My girlfriend and I arrived at 3 o’clock and waited an hour to be shown to our room. Mind you the entire place is a ghost town and we were the only people there at this time. I reserved a ocean view with a jacuzzi, the ocean view was full of seaweed which I did expect from previous reviews. What I didn’t expect was the god awful smell that came from the beach. The jacuzzi ronly worked for two days and we were told they would fix it the next day after they purchased to parts. We never had a running jacuzzi again and we requested to transfer rooms were told that their were non available. The next morning we went down to the restaurant for our complimentary breakfast. After another hour and a half wait we were treated to two cold pieces of pancakes and toast and a couple of slices or cheese that tasted old. This was the only option every morning with our complimentary breakfast. By this time we had had enough and decided to venture off the resort to make the most of our trip only to be scammed by the taxi drivers who give kickbacks to the front desk people for reserving the taxi. To go any where in Punta Cana they charge at least 45 dollars and we ended up paying twice that sometimes. Because the hotel is so secluded you don’t really have any other option. On the 4th night we decided to go for a swim in the pool only to have my girlfriends phone stolen while we were swimming. After speaking with multiple staff members and being told different things. The phone was finally returned by security. They said one of the staff members saw the phone and was going to turn it in to the front yet that same staff member didn’t think to ask the couple in the pool if it was their phone. I would recommend anybody planning to stay at this resort to spend their money on a better more professional resort.
A lot to consider when booking.......
My partner and I thought that this would be the perfect break away and booked a week here, all inclusive from secret escapes. There are a few things to consider with this hotel, and even tho we had a fantastic time we thought we should throw a couple of heads up to potential travellers. The hotel itself is very clean, not super clean, but comfortable. They make an effort each morning to clear the seaweed of the beach to stop it smelling and look unpleasant. Housekeeping can be a hit and miss. Sometimes we would get beer in our fridge or soft drinks, other days just water. But who can complain when the bar is just a couple floors down. You will notice consistency is not a big thing here. All the staff are fantastic! There are a few language barriers, but they do try hard for you, just take a translator on your phone to help you at times. We had a room with our own hot tub on the balcony, but when we arrived there was no water in it. For 3 days we asked for someone to fill it and finally after using a translator on my phone we finally got it filled. It was disappointing that we had to wait half our holiday to use the hot tub, so if you have problems, use a translator on the front desk! Saves you a lot of time. The food at the restaurant is AMAZING! Having a sit down menu meal and not fighting with loads of people over a semi warm buffet is a real treat! The actual service is a little disappointing and could do with some tweaking, but the food totally makes up for it. Fresh fish, beautiful fillets and stunning displays! So what do you need to be aware of? Well, when you read the reviews here everyone says it is like a ghost town. They are not exaggerating! Luckily we made friends with 3 other couples on our visit and spent the evenings and some days together which made a world of difference. But to be honest, if they were not there then this still isn't a bad place to relax. My partner and I didnt see a single other guest on our first day until the evening at dinner. It was very strange, but it is nice not having to get up at 6am and do the towel run for a sunbed. You have every single sunbed to choose from! Its quiet, peaceful and you are not fighting with other guests to get drinks at the bar, for food at a buffet or sunbeds. Ideal in my opinion! In Punta Cana the hotels are miles apart and getting anywhere requires a taxi or transfer, so dont expect to walk anywhere. So when we went we learnt that the hotel was going through some changes. You can no longer buy the all inclusive package and they were just honouring the deal with guests who already had bought it before the change. Like us. The restaurant was now being managed by another company. This meant that the other guests who got there before us had problems with dinner service. At first they were given the full menu that has a large variety of starters and mains, but soon after it got taken away from them and replaced with a small menu with only 3 mains and 2 starters. This also happened at lunch time. Luckily they complained enough to bring the full menu back for all all inclusive guests so we did not have this problem. But it was shocking to hear the hotel restaurant was trying to pull the wool over the all inclusive guests eyes and have them only choose meals from a 'cheap' version of their menu during these changes. Another useful tip is to carry lots of loose change with you for tips. Try and get this before going to the hotel. We only had large notes when we arrived and no one in the hotel could break it for us. You can do this at the airport if needs be, or take a trip to the capital and break it there when buying souvenirs like we did. Also, there is no shop on site! There is a shop at the sister hotel where you can get a taxi to. Apart from these problems, we still had a great relaxing holiday. The people were lovely, we made some great new friends, and it was the most stress free holiday I had ever been on. I will certainly be looking out for all inclusive holidays now with a menu for dinner rather than a buffet. We would like to go back some day if they ever provide this offer again.
The ground is beautiful. The pool was awesome. Only two options for choice of food, but it was very good. I got tired of eating at same spot. This place is in a gated community and away from everything, which makes it hard to leave without a rental car. Do not get the cab, they will charge you $40 and the driver split it with the front desk girl. We were told on the previous night it was 4 dollars for a taxi and got con by their fellow workers. It was very disappointing to see how thirsty some of the workers. The beach was not accessible as the seaweed was everywhere and the awful smell was overwhelmingly. We will not be returning to place.