What We Love

  • Three refreshing pools, including one just steps off the beach with dynamic ocean views and a swim-up bar.
  • This family-friendly has activities for kids, but also ensures that couples and adults can spend private time with friends and other guests.
  • Splurge a little and treat yourself to an 80-minute massage under the stars. This romantic treat for two includes moonlit ocean views, candles and sparkling wine.

Things to Know

  • The resort is located in the stunningly gorgeous Playa del Carmen, only an hour from Cancun International Airport.
  • Enjoy walking distance to Plaza Playacar. Discover locally made souvenirs and stores for purchasing any items you may have forgotten to bring with you. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Various restaurants and bars serve a variety of drinks and cuisines.
OnSite Dining
  • Cielito Lindo

    Menu style dining features authentic “a’ la Carte” Mexican fare in a festive environment. Reservations required at the guest service desk.


  • Fuji

    This popular a la carte restaurant features Asian cuisine specialties.

  • O’ sole mio

    An Italian specialty menu offers exquisite “a’ la Carte” Italian dishes in a stylish atmosphere. Reservations required at the guest service desk.

  • The Pizzeria
    World-class pizza and sandwiches are available for all guests. 
  • The Snack Bar

    The Snack Bar serves a variety of lighter fare, including hot dogs, hamburgers & sandwiches.


  • Topaz

    Enjoy buffet-style dining in the resort's main restaurant. Topaz features a unique selection of international cuisine, including pairings with themed nights.  Topaz is open for Continental breakfast, breakfast buffet, and dinner.


  • Various Lounges/Bars

    - Ambar Bar 

    - Aqua Bar 

    - Disco Bar 

    - Lobby Bar/The cocktail bar 

Daily housekeeping, a game room, children's play area and more amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting,Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Free parking
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Wedding and honeymoon programs available.  Please contact the Wedding Coordinator at the hotel directly for availability and pricing.

† Fees may apply

Guests can enjoy direct access to the beach, golf, water sports and more fun activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kids Club with supervised activities (ages 4-12)

    The new Kids Club is a nine-to-five activity center for children ages 4-12, showcasing a new video game room and a children's pool in the shape of the world's most famous mouse. Children will have a blast at the Mini Disco with piñatas, games and dancing everyday.
  • Direct access to a beach
  • Motorized Water Sports †
    Wave Runner, snorkeling, diving tours and deep fishing opportunities are available. 
  • Non-Motorized Water Sports

    A variety of land sports are available, including
    volleyball, beach soccer, table tennis, a multiple use field, shuffle board, giant chess board, billiards, playing cards, board games, aerobics, and  two lighted tennis courts.

    Water sports include non-motorized activities such as kayaks, snorkeling, sailing, water polo, aqua aerobics, boogie boards.

    Daily activities programs hosted by recreation staff in a variety of languages

    Kayaks, snorkeling, water polo, aqua aerobics, boogie boards, sailing, and windsurfing are also available. 

  • Pool
    Allegro Playacar features three pools: one for relaxing, one for activities and one just for kids. This property also has swim-up bars.
  • Spa †
  • Tennis court
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    A golf course is located within a mile of the property.
On-Site Attraction
  • On-site Entertainment
    Nightly shows and entertainment: Guests also will enjoy a different and spectacular show every night such as "Boogie Dreams," taking you back to the 70's and 80's, or "Ingenious" the magic of Irish dancing and circus, performed by the resort's dancers.
Off-Site Attraction
  • Chichen Itza
  • Playa Del Carmen Town
  • Other Local Attractions
    A definite advantage of the resort is definitely its geographical location: it is close to Cozumel, Akumal and all the archeological park, towns and ecological activities

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 10800 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Poor experience 07/2025

    Unfortunately, the service I experienced was not 3 stars or more. I loved the lush vegetation and animals on the property. The pool area was beautiful. The hospitality was horrible with rigid staff and an overall lack of accommodations to our needs. Pros: pro - great view/room location - hammocks - Lots of wildlife - beautiful vegetation - Wifi was fast enough to stream/work using Zoom in our room - 2 pools - -enough pool/beach chairs - super close to 5th Ave - Fausto in the dining room Cons: - No AC in breakfast, lunch, and dinner - Coffee in the morning, had to complain to get an alternative milk (only soy). But you can’t get a latte with alternative milk. I need a good cup of coffee, and it just didn't cut it. - low water pressure, poor water temperature regulation (never got a warm shower) -Poor hospitality from the staff -terrible alcohol quality -not able to make a reservation at specialty restaurants -

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Poor

    Visited from June 28th to July 4th. As the first club members, we initially experienced two nights without air conditioning with our children. The other two nights, they provided us with a room solely for sleeping. The pool water was heavily stained, anything white was stained , and any silver items turned black. However, I must commend the exceptional customer service provided.

    Jul 04, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    A/C is not working for 3 days in the middle of the summer.

    We are currently staying at this hotel as the members of Occidental Vacation Club. We came on June 28th, booked 2 studio rooms for 3 of us and on Monday afternoon, the A/C broke for the literally half of the hotel. Thanks to the management, we were given a room with working A/C on the other side of the hotel but my hubby stayed in his room and the thermometer was showing 30 C degrees by tonight, now, we put an extra bed in the new studio room, and 3 of us staying together although we booked and paid for 2 rooms originally. We are not the only family who suffers. Everytime, I go the first club desk to get an update, there is always another (different) family who is also looking for a solution.

    Jul 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing staff! Great experience!

    The staff are super sweet! I am loving my experience here so far! I highly recommend coming here! Check out the first club! Everyone there is super duper sweet!

    Jun 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best service and the people are great!

    The only issue is the bathroom, remove the bathtub it's not needed. I almost fell trying to get in or out. Oh, update the TV to smart TV. I couldn't watch my Netflix at night.

    Jun 21, 2025
Hotel Advisories
  • Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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