What We Love
- Three refreshing pools, including one just steps off the beach with dynamic ocean views and a swim-up bar.
- This family-friendly has activities for kids, but also ensures that couples and adults can spend private time with friends and other guests.
- Splurge a little and treat yourself to an 80-minute massage under the stars. This romantic treat for two includes moonlit ocean views, candles and sparkling wine.
Things to Know
- The resort is located in the stunningly gorgeous Playa del Carmen, only an hour from Cancun International Airport.
- Enjoy walking distance to Plaza Playacar. Discover locally made souvenirs and stores for purchasing any items you may have forgotten to bring with you.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Cielito Lindo
Menu style dining features authentic “a’ la Carte” Mexican fare in a festive environment. Reservations required at the guest service desk.
- Fuji
This popular a la carte restaurant features Asian cuisine specialties.
- O’ sole mio
An Italian specialty menu offers exquisite “a’ la Carte” Italian dishes in a stylish atmosphere. Reservations required at the guest service desk.
- The PizzeriaWorld-class pizza and sandwiches are available for all guests.
- The Snack Bar
The Snack Bar serves a variety of lighter fare, including hot dogs, hamburgers & sandwiches.
- Topaz
Enjoy buffet-style dining in the resort's main restaurant. Topaz features a unique selection of international cuisine, including pairings with themed nights. Topaz is open for Continental breakfast, breakfast buffet, and dinner.
- Various Lounges/Bars
- Ambar Bar
- Aqua Bar
- Disco Bar
- Lobby Bar/The cocktail bar
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Free parking
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Wedding and honeymoon programs available. Please contact the Wedding Coordinator at the hotel directly for availability and pricing.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities (ages 4-12)
The new Kids Club is a nine-to-five activity center for children ages 4-12, showcasing a new video game room and a children's pool in the shape of the world's most famous mouse. Children will have a blast at the Mini Disco with piñatas, games and dancing everyday. - Direct access to a beach
- Motorized Water Sports †Wave Runner, snorkeling, diving tours and deep fishing opportunities are available.
- Non-Motorized Water Sports
A variety of land sports are available, including
volleyball, beach soccer, table tennis, a multiple use field, shuffle board, giant chess board, billiards, playing cards, board games, aerobics, and two lighted tennis courts.Water sports include non-motorized activities such as kayaks, snorkeling, sailing, water polo, aqua aerobics, boogie boards.
Daily activities programs hosted by recreation staff in a variety of languages
Kayaks, snorkeling, water polo, aqua aerobics, boogie boards, sailing, and windsurfing are also available.
- PoolAllegro Playacar features three pools: one for relaxing, one for activities and one just for kids. This property also has swim-up bars.
- Spa †
- Tennis courtThere are 2 lit tennis courts on-site.
- Golf †A golf course is located within a mile of the property.
- On-site EntertainmentNightly shows and entertainment: Guests also will enjoy a different and spectacular show every night such as "Boogie Dreams," taking you back to the 70's and 80's, or "Ingenious" the magic of Irish dancing and circus, performed by the resort's dancers.
- Chichen Itza
- Playa Del Carmen Town
- Other Local AttractionsA definite advantage of the resort is definitely its geographical location: it is close to Cozumel, Akumal and all the archeological park, towns and ecological activities
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10972 reviews
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Nov 01, 2025Great Stay
We went for ten days and the rest of our family including three young grand children joined us for a week making ten in total.. We are First Club members and used the clubhouse, pool and private beach area extensively. The bar tenders and club representative Angel,Andres, Eder, Myrna and Diana did a great job! Even with the three little ones, we were taken care of wonderfully. Looking forward to our next stay!
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Oct 31, 2025
Great place!
Great place. First Club was amazing. Angel, Andres, Edgar, Mayon and Diana took care of our every need. Will definitely come back!
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Oct 27, 2025
FIRST CLUB #1
The location from my room to 1st club was FANTASTIC!! Angel, Eder and Andres always had drinks and food ready for us. They kept it clean and tidy as well. They remembered our special drinks and always had a smile even when I was being goofy. It was a great time and thoroughly relaxing! We booked VIA RCI AND was our 2nd time at this location.
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Oct 26, 2025Great service and location, limited Air Conditioning
The best part was the service and staff friendliness. Everyone was great. Food was limited, lunch buffet is very small. No air conditioning in bar areas or lobby. Only place for Air Conditioning was in the rooms and VIP buffet area. Would be nice to relax and cool off somewhere else besides the pool. Great location within walking distance to shops around the hotel.
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Oct 23, 2025Normal
Bad guest experience manager, bad food, good location, good beach, beautiful resort with natural vegetation y local animals
- Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed