What We Love

  • Three refreshing pools, including one just steps off the beach with dynamic ocean views and a swim-up bar.
  • This family-friendly has activities for kids, but also ensures that couples and adults can spend private time with friends and other guests.
  • Splurge a little and treat yourself to an 80-minute massage under the stars. This romantic treat for two includes moonlit ocean views, candles and sparkling wine.

Things to Know

  • The resort is located in the stunningly gorgeous Playa del Carmen, only an hour from Cancun International Airport.
  • Enjoy walking distance to Plaza Playacar. Discover locally made souvenirs and stores for purchasing any items you may have forgotten to bring with you. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Various restaurants and bars serve a variety of drinks and cuisines.
OnSite Dining
  • Cielito Lindo

    Menu style dining features authentic “a’ la Carte” Mexican fare in a festive environment. Reservations required at the guest service desk.


  • Fuji

    This popular a la carte restaurant features Asian cuisine specialties.

  • O’ sole mio

    An Italian specialty menu offers exquisite “a’ la Carte” Italian dishes in a stylish atmosphere. Reservations required at the guest service desk.

  • The Pizzeria
    World-class pizza and sandwiches are available for all guests. 
  • The Snack Bar

    The Snack Bar serves a variety of lighter fare, including hot dogs, hamburgers & sandwiches.


  • Topaz

    Enjoy buffet-style dining in the resort's main restaurant. Topaz features a unique selection of international cuisine, including pairings with themed nights.  Topaz is open for Continental breakfast, breakfast buffet, and dinner.


  • Various Lounges/Bars

    - Ambar Bar 

    - Aqua Bar 

    - Disco Bar 

    - Lobby Bar/The cocktail bar 

Daily housekeeping, a game room, children's play area and more amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting,Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Free parking
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Wedding and honeymoon programs available.  Please contact the Wedding Coordinator at the hotel directly for availability and pricing.

† Fees may apply

Guests can enjoy direct access to the beach, golf, water sports and more fun activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kids Club with supervised activities (ages 4-12)

    The new Kids Club is a nine-to-five activity center for children ages 4-12, showcasing a new video game room and a children's pool in the shape of the world's most famous mouse. Children will have a blast at the Mini Disco with piñatas, games and dancing everyday.
  • Direct access to a beach
  • Motorized Water Sports †
    Wave Runner, snorkeling, diving tours and deep fishing opportunities are available. 
  • Non-Motorized Water Sports

    A variety of land sports are available, including
    volleyball, beach soccer, table tennis, a multiple use field, shuffle board, giant chess board, billiards, playing cards, board games, aerobics, and  two lighted tennis courts.

    Water sports include non-motorized activities such as kayaks, snorkeling, sailing, water polo, aqua aerobics, boogie boards.

    Daily activities programs hosted by recreation staff in a variety of languages

    Kayaks, snorkeling, water polo, aqua aerobics, boogie boards, sailing, and windsurfing are also available. 

  • Pool
    Allegro Playacar features three pools: one for relaxing, one for activities and one just for kids. This property also has swim-up bars.
  • Spa †
  • Tennis court
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    A golf course is located within a mile of the property.
On-Site Attraction
  • On-site Entertainment
    Nightly shows and entertainment: Guests also will enjoy a different and spectacular show every night such as "Boogie Dreams," taking you back to the 70's and 80's, or "Ingenious" the magic of Irish dancing and circus, performed by the resort's dancers.
Off-Site Attraction
  • Chichen Itza
  • Playa Del Carmen Town
  • Other Local Attractions
    A definite advantage of the resort is definitely its geographical location: it is close to Cozumel, Akumal and all the archeological park, towns and ecological activities

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 10951 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great vacation at the Allegro Playacar.

    We went to the Italian restaurant and the food was excellent, service was amazing and the entire staff attended to our needs! Alejandra and Shirley service stood out. The manager of the hotel Francisco took the time to speak with us and insure everything was going well. Excellent beach and first club staff is always exceptional. We love the beach and location of resort, walking distance to town.

    Oct 08, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Bad!

    Food was really bad! Buffet so small. Not a lot of choice of food and no flavors. Worst than Cuba! I don’t recommend!

    Oct 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel and amazing service

    Great hotel, well located. Nice and personalized service. Rooms are very comfortable, the bed is amazing. You have a huge variety in food. Will visit again.

    Sep 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Jangle stay experience

    I think this local hotel is the best for us. We were quite busy taking tours during our 4 nights stay from here from early morning though we could have good times relax. Mexican restaurant located pool area was awesome, Staffs were very friendly. Wake up hearing birds 6AM. Some kind of wild animals I the facility, my child was happy!! It was busy spring holiday time at the end of March, but it was it was laid back and still laxually. Thanks a lot !

    Sep 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Playa del carme

    The place is incredible to rest, the rooms are spotless, the front beach is marvellous and you can enjoy the sunrise or the sunset. The zone around the hotel is fantastic. You can walk to Quinta avenida in 15 minutes and see more things. Besides, the staff was willing to help you specially Alejandra, Jania, Ricardo and Isaac, and Amadeus which were incredible people. The food was lovely and the mexican and italian restaurants were absolutely delightful. It's a good place to read and play sports like basketball, chess or football. For sure I'll come back in another holiday. I just want to add a small improvement because on the left side of the front beach, some people from other hotels smoke and even weed, which is highly terrible because all the smoke goes to the villas in front of the beach and sometimes there are children playing around.

    Sep 17, 2025
Hotel Advisories
  • Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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