Accra Beach Hotel & Spa - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2457 reviews

• 

  Worst hotel experience ever.

  Most likely the worst hotel experience I’ve had in my life. We stayed two nights before departing on a Windstar Cruise, who BTW recommend this hotel. We lined up for half an hour before checking in and were then told we wouldn’t be getting the pool-view room we expected but would get a junior suite instead. But the room wasn’t ready yet (this was at 5pm). We get it at 6pm and the A/C is not working plus no water in the shower, TV doesn’t work (they did replace that at 11pm) and the ceiling fan ( our only source of coolness) only runs on the lowest speed. We received a letter when we checked in stating they were having issues with A/C and hot water, letter was dated two weeks prior. An absolute disgrace, they should be paying people to stay there.

  Jan 24, 2026
• 

  DO NOT STAY HERE!!!

  This is the WORST Resort I have ever stayed at. I arrived on January 17, 2026 at 10 am. I paid $3200 for a 3 night all-inclusive stay. Laila, who checked me in, said my room would be ready at 3. I asked if I could get food and drink, since I had an all inclusive. She said I could not get anything until 6 pm. Iasked if I could get water..one of the other front desk "hospitality" women, said I could go to a store and buy some. I asked for a manager. Lionel Maxwell took me, my friend and Laila to a room in the back. He said he did not appreciate us railroading his staff. But it seemed it was OK for them to treat customers like they are an inconvenience. He was arrogant and condescending. We saw him over the next few days. Not once did he say hello, apologize or show remorse for how we'd been treated. We checked back at 3 pm, the room was still not ready. We finally were given a key at 5 pm. The room was not the oceanfront room I had paid for. The air conditioning worked on the first night and then it stopped. There was no hot water. We were thankful for the staff in the dining room. They were very kind and were very aware of the issues within this establishment. All they could do was provide us with good service in the dining room and actually made this place bearable. I have never stayed in such a shoddy resort. What they charged me to stay in this place is obscene.

  Jan 23, 2026
• 

  Worst hotel! Everyone was complaining

  Do not go! No hot water for the whole week.. Disgusting gungy pool - no atmosphere- the hotel is on the market so there is no love - staff are unhelpful. We are putting in a claim it was that bad. Definitely not a 4 star hotel...more like a 2 star if that!

  Jan 23, 2026
• 

  Really awful, sorry but it was. People were joking it’s like Faulty Towers.

  Real shame as this was my retirement holiday genuinely the worst hotel we ever stayed in. The beach itself is fantastic however there was no hot water for the whole time we were here. We were told it’s being fixed today, then, fixed tomorrow and then found out the part they needed to fix the hot water wasn’t even in the country. Some people had no air-conditioning also. Water stations on each floor do not work. There’s a leak at the entry to the gym. 1 towel was there the first day, up to 4 now. See photos. The water machine in the gym is so powerful it over sprays water onto plug sockets on the wall behind. (Possibly where the leak is coming from.) Broken and stained outdoor furniture. Kettle in the room does not work; it boils but doesn't switch off. Reported after day 1 and it wasn’t replaced when we checked out. It was so bad at the TUI reps meeting she didn’t try to sell any new arrivals a trip, and wouldn’t give her number out! Some family’s arranged other hotels themselves and moved. One couple flew home.  The hotel’s in an amazing place on the beach but is falling apart around the edges. Needs repairs doing and tidying up. Emailed asking to speak to the manager via the website after 2 days still no reply. We told reception no loo roll in the gym loos (3 days ago). Plus, one stall has no lock.  Loo roll replaced 2 days later lock not fixed still. Really sad as it’s got the potential to be brilliant hotel.

  Jan 22, 2026
• 

  Best View

  I stayed at this resort with my daughter to celebrate her birthday. We had the best time. The staff are very professional, friendly and accommodating. The view and soothing sounds of the waves crashing on the shore were spectacular. The bathroom and counter was spacious and provided ample room for my daughter and I to put our things and to do our hair and makeup at the same time. We slept soundly at night and never had an issue with noise. We were also offered a free guest room to relax while we waited for our shuttle to the airport. We were sad to leave and are already planning our next trip back.

  Jan 19, 2026