Accra Beach Hotel & Spa - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2467 reviews

• 

  Pre-cruise stay

  We had no water pressure and no hot water. We could not take a shower. Our friends stayed in the older wing and had no hot water, minimal pressure and no AC for two nights. We received an apology but no other compensation.

  Jan 29, 2026
• 

  Find another place to stay

  Very mediocre hotel. Upon arrival several of the people in the party I was traveling with did not have air or water. Several people paid for oceanview suites with double beds only to find out once we got here the only accommodation ocean view offers is a single bed. Majority of Staff was not friendly at all. Please book elsewhere if you can. Subpar at best.

  Jan 29, 2026
• 

  Stay at a campground or be ready to use your survival skills - Just don’t stay here!

  Do not stay here! Upon arrival was given a room with no air and the sliding door which overlooked concrete rubble was screwed shut. It was 90*+ in that room/tomb. Went to get room changed and was asked if I really needed air as I stood there fully drenched in sweat. Waited over 30 minutes to get room changed, but still no air. In this bigger room with functioning doors, I was met once again by the absence of air conditioning. Two fans were added to the room, but the ceiling fan was inoperable. Went to use the toilet and it would not flush. The shower trickled bits of cold water periodically throughout my four night stay. When I called to report the issues, I was repeatedly met with sarcasm or disdain by those at the front desk. Received the same treatment by the front desk staff when we would come back from our excursions in the evenings. I had to use survival tactics to stay sanitary during my stay. I resorted to storing water to flush the toilet in the waste bin and harboring water in the vessels in the room to wash my hands. A campground had better accommodations than Accra. No value. On another note - Damien (maintenance) was always nice and accommodating. Gustavo (group sales) tried his best with the inventory that he had. The tall housekeeper with braids on the 3rd floor was nice too.

  Jan 28, 2026
• 

  Zero stars should be an option!

  Complete failure of air conditioning beginning Thursday, January 22, 2026 continuing uninterrupted through Saturday, January 24; - Loss of water service beginning Friday, January 23, including lack of hot water and periods during which water service was entirely shut off; - These conditions persisted for three (3) consecutive days representing a substantial portion of my paid stay . These defects were promptly reported to hotel management in person at the front desk on Thursday and Friday, and again by telephone from my room on Friday. Despite repeated notice, the hotel failed to cure the defects or provide reasonable alternative accommodations. No response, no maintenance. I was left to figure out how to shower on my own. I took a risk leaving my balcony door open to get some relief from the heat. I am deeply traumatized from the experience. Do not recommend!!!

  Jan 28, 2026
• 

  Do not stay here. Management very unprofessional and zero help. The pictures on the website do not tell the whole story

  I arrived at 1115, my friend arrive after 900 ( just disembarked from her cruise). Check in was 300pm. Since we had already paid in advance for all inclusive, we asked if we could at least get a voucher for lunch and or a drink. We were told no. If we wanted water we could go the market across the street to buy water. We asked again around 130 for an early check in or something to eat/ drink. We were told no. We were also told we couldn’t get food until 630 with our all inclusive. The room wasn’t ready until 515. We paid for 3 nights, an all inclusive with a king bed, ocean view. We asked for another room, we were told nothing available. What we got: queen bed and obstructed ocean view. No hot water, the hot tub was broken. The AC worked for 1 day, the second day it stayed spitting out ice! Called reception, AC could not be fixed. No other room was available. We were told they were sold out. Water was all over the floor under the unit and dripped into the coffee maker. We had to use our bath towels to clean up. Housekeeping was never offered to come and clean the mess. We talked to other guests and they were having the same issues, no AC, no hot water. We spoke to a manager which was a total waste of time. There were other ‘issues’ as well that should never happen at a 4.3 star resort. The wait staff at the bar and in the restaurant were hospitable. The food, the beach/ sun were great.

  Jan 28, 2026