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Alexandra Resort - All-Inclusive

Turks & Caicos

Our Rating

4 Nights with Air from $1,289 All-Inclusive
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If a feeling of victory sweep over you as you curl your toes in the white sands of Grace Bay Beach at the Alexandra Res ... More

Customer Rating 75 Reviews
Value
 
3.9
Service
 
3.9
Beaches & Pools
 
4.4
Dining Options
 
3.5
Room Comfort
 
4.4
4.1 out of 5
"Great food, great customer service, amazing beach, went on off season the resort was very quite, great location!!! Would stay here again!!" – WiscoTraveller
69 out of 88 (78%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.9
Service
 
3.9
Beaches & Pools
 
4.4
Dining Options
 
3.5
Room Comfort
 
4.4
4.1 out of 5
"Great food, great customer service, amazing beach, went on off season the resort was very quite, great location!!! Would stay here again!!" – WiscoTraveller
69 out of 88 (78%) customers would recommend this product to a friend.
The Alexandria Resort Pool Waterfront dinner and sunset The beach Alexandria Resort on Grace Bay Beach Sad menu! Relaxing after day at the beach
All Customer Reviews
1-4 of 75 reviews. Sort by
September 13, 2019

Employees/service is greeeaaat. Staff is incredibly friendly & courteous. Room is nice


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: bronx, ny
Age: 45-54
Travel: 1-2 trips/year

August 22, 2019
Worst experience at one of the best destinations

Experience and trip overall at Alexandra very disappointing. Inconsistent and inconsiderate service. This resort was most expensive all inclusive I have stayed in with the worst service. We were suppose to go to Zoetry in DR but with all the troubles we decided not to take chances. We were really excited for Turks and Caicos but from the start disappointed. Locals appear to be working on the beach and are not part of the resort. Difficult to get water once you are outside your room. Bar tenders only frequent where they get tips. They will not return if you order water. I ordered sparkling wine and was told no but saw several bottles on the beach...obviously guests gave them tips. Could only get sparkling wine and san Pellegrino at the Beach House. Drinks were inconsistent on flavor and preparation. Smoothie bar also inconsistent on recipes. They also would make you wait past 9 until they wanted to make a smoothie. Several days waited for an hour for someone to man the smoothie stand or to just be ready. Plant based protein powder is textured soy protein...not cool. They tried to put whey protein powder in my smoothies several times and I flipped out because I am sensitive to dairy. Gluten free was not easy...servers wouldn't understand or forget to tell the chef once I ordered. Had to ask for labels for granola at the smoothie stand. They need to be educated on food allergies. Orders either never came or showed up wrong. Phillipa the manager said they never received the notification from Cheap Caribbean that I was gluten free so that was her excuse. Beach towels are not out until later morning which is too late to get a lounge chair because guests are taking towels and belongings out the night before. One day it was resolved after complaining and then back to old habits. Called about sink not draining but never resolved. Housecleaning was fine otherwise. I’m didn't find it relaxing. It was a stressful trip just trying to enjoy what should've been easy givens by all the employees. Service has been stand-offish and not communicative. They just walk away at times. Too much of a chore to serve guests. Availability of things was dependent on who you asked. Shuttles inconsistent on times and rude. Wasted hours trying to go from resort to resort. The shuttle picks you up but doesn't tell you where you are going. There are actually two shuttles...one for Blue Haven and one for Beach House. Website with sample menu is not updated...made reservations for a beach grill out at Beach House just to find out we were ordering off the same menu when we arrived and not a beach cookout. Outdoor activities were fine and received good customer service from Jose and Markennedy. Phillipa...manager spoke to me over the phone and wasted my time in person to see what they could do for us but never got back to us after supposedly speaking to her general manager. Don't waste your money here when other guests from other resorts had way better/expected customer service.


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Overall Rating: 2
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: Denver
Age: 35-44
Travel: 1-2 trips/year

August 14, 2019
The Weather made up for it

We stayed at the Alexandra from 8/5-8/9 this summer. We mainly chose TCI for the reputation of beautiful beaches and snorkeling. The fact that the locals don't want to kill us is a plus, too. Our airport transfer was mediocre but we felt safe. We had to wait a few minutes after clearing customs (simple but slow in a small airport). Check-in was not what we're used to after the big resorts on Bahamas and Jamaica. This is much more "intimate" of a setting just because of size. This property appears to have been or currently is part-condo. The rooms all have doorbells and they have that feel of a one-bedroom efficiency. They're about the size of a regular Holiday Inn room, even though the pictures make them look more open than they are. You can spring for an ocean-view room but we didn't. We looked out at the pool and heard the music and surf still and it was nice. The beach is just a minute to get to from anywhere on the resort. When you go, ask the towel attendants to help you find a seat. People leave their towels and debris on/by the lounges so you don't know if they're truly occupied or not. They have three "restaurants" on resort, as well as access to the 2 sister-resorts' restaurants. However the 3rd dining spot on Alexandra is just a pavilion where they order your food from the burger grill. The other two resorts had good restaurants but reservations can be a pain. This was our biggest sticking point. My wife got up to call and make the "Same Day Reservation" required at any property restaurants. At SEVEN AM she was told we could only get a NINE PM seat. Apparently they started taking reservations at FOUR AM that morning! And later we learned that a couple from another resort got a better timeslot when they called at ELEVEN-THIRTY AM. Basically, if you're not staying at "The Beach House" resort, you're second fiddle. Beware crossing resorts with your all-inclusive bracelet, too. It doesn't mean the same from one to another. Champagne wasn't on the ticket at The Beach House. On that same day we ran out of toilet paper. Toilet paper. There was none anywhere in the room. I was simply livid on that and to add insult to injury my wife called the front desk 3-4 times throughout the day to get more and they never answered. The resort has free bikes to rent so you can ride into the Salt Mills shopping center or elsewhere. They're simple single speed bikes and at least half have satchels so you can easily carry back souviniers. Stay on the sidewalks and remember that traffic travels on the left side of the road there, as in the UK. Take water with you, it's HOT. Overall a nice trip with just a few hiccups. Be forwarned about our few issues and have an even better time!


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Overall Rating: 4
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Louisville, KY
Age: 35-44

August 2, 2019

This is a beautiful beach but the service at the resort wasn’t the best. There were a few good bartenders and servers but for the most part not impressed. There never seemed to be enough bartenders and most of them would just fill your cup up halfway with liquor and add a few other ingredients. Not the best tasting drinks. No nightlife here - they shut down at 11:30pm and stop serving drinks. They don’t open until 11am or sometimes 30min after that while they were still prepping things with no rush. Seemed to have to wait awhile for most things. Had some activities for kids. I think tips are expected here. Best part was that you have access to the adults only resort, the Beach House and that resort had great service, food and drinks!


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Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Texas
Age: 25-34

Room Information

Alexandra Resort has 90 guest suites in four and five-story buildings with elevators. Each building is named after an orchid and includes air-conditioning, a large deck or balcony, color cable TV, DVD and stereo, ceiling fan, refrigerator, microwave, toaster, coffee maker and in-room safe. Decor, furnishings, views and amenities vary from building to building.

Room Details

Studio Garden View
Hotel/Studio Unit Details

Studio Ocean View
Hotel/Studio Unit Details

Studio Ocean Front
Hotel/Studio Unit Details

1 Bedroom Garden View
1 Bedroom Suite Details

1 Bedroom Ocean Front
1 Bedroom Suite Details

What's to Love

You'll get all-inclusive access to sister resorts, Blue Haven and the adults-only Beach House. The shuttle at the resort will take you there.
 

What We'd Change

A few things cost extra, like motorized water sports, but you're sitting in paradise here.
 

Why You Should Go

You'll love the tranquility of Grace Bay Beach and the pristine turquoise waters. The ocean is so clear for snorkeling and swimming.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Bar/Lounge
  • Beach
  • Business Center ($)
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Lounge Chairs/Umbrellas
  • Restaurant
  • Room Service ($)
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • Poolside Bar
  • Dry Cleaning Services
  • Parking
  • Safe Deposit Box
  • Porter/Bellhop
  • Massage ($)
  • Video Library
  • Laundry Facilities
  • Beach Towels
  • Wedding Services ($)
  • Watersports Center
  • Wireless Internet


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scuba Diving
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Located some 570 miles from the southern tip of Florida, these 50 islands are hugely popular with divers, who flock to explore the many challenging underwater sites here.

Alexandra Resort - All-Inclusive

P.O. Box 622, Princess Drive, Grace Bay, Providenciales, Turks & Caicos Islands

1-649-946-5807

Hotel Description

Alexandra Resort - All-Inclusive: Meet the Belle of the Beaches on Gorgeous Grace Bay

If a feeling of victory sweeps over you as you curl your toes in the white sands of Grace Bay Beach at the Alexandra Resort, it must be because you just realized the right decision you made to go there. You might have decided that because Grace Bay won best beach in the world on numerous occasions. Then again, you could have that feeling when you snorkel out to see the barrier reef or spend a day in and out of the surf.

Of course, it's not all about the beach. For freshwater fans, you can laze in a 125-foot free form pool with a swim-up bar and a toddlers' pool. Dripping with classical Caribbean architecture, the resort compliments the surrounding natural beauty. If you plan to stay dry, play a doubles match on the tennis courts, or take advantage of the hotel fitness center, offering strength training equipment, personal trainers and private pilates. After exercising to your heart's content, relax at the European Day Spa. After each day of personalized fun, hop on the complimentary Wi-Fi and share your daily victories with friends and family at home.

The all-inclusive plan also means getting to enjoy complete access and dine-around privileges to sister resorts, Beach House and Blue Haven Resort. A complimentary shuttle service is provided.

Go ahead and take a victory lap. Your time at the Alexandra Resort will be an enchanting mix of natural charm and contemporary comfort.



DINING

Dine here and at the sister resorts, Blue Haven and the Beach House (adults-only).

Asu
Type: International
Hours: Open daily for breakfast, lunch and dinner
Description: Contemporary indoor-outdoor restaurant by the pool featuring a breakfast buffet and a la carte dining.

Sole
Type: Seafood
Hours: Open daily
Description: Open air restaurant under the sails featuring continental fare and amazing views of Grace Bay Beach.

Pizzaluka
Type: Italian
Hours: Open daily
Description: Located at Alexandra Resort, pizza oven on the deck overlooking Grace Bay Beach.

Guests of Alexandra Resort can take the complimentary dining shuttle to dine at Blue Haven Resort and Beach House Resort.

Kitchen 218
Type: Caribbean
Hours: Open daily for breakfast. Open for dinner every day except Thursdays.
Description: At Beach House Resort, the dinner menu features locally caught seafood, prime quality meats and beautifully presented entrees. Two signature dishes - Lionfish Ceviche and the Beach House Paella. Dinner reservations are required.

Beach Deck
Type: Grill
Hours: Open daily for lunch
Description: Located at Beach House Resort, fresh salads, burgers and local fish are served here. In the summer months, the Beach Deck hosts a Sunday Beach BBQ, complete with happy hour & live music.

Fire and Ice
Type: Mediterranean
Hours: Open daily
Description: Located at Blue Haven Resort, a beautiful indoor-outdoor restaurant featuring ocean views and Mediterranean cuisine.

Salt
Type: Beachside comfort food
Hours: Daily, 11am-9:30pm; Happy Hour-daily, 5pm-7pm
Description: Located at Blue Haven Resort, enjoy views of the mega yachts in the Blue Haven while soaking up the flavors of the Caribbean.

Jammin' by the Sea (Blue Haven Resort)
Type: American
Description: Relish in lunch and light fare at this outdoor grill by the beach.

All hours are subject to change.



BARS/NIGHTLIFE

Pool Bar
Visit this bar without ever leaving the pool, and try a one of the signature cocktails. Daily.



BEACH

Grace Bay Beach was rated the World's Best Beach by the World Travel Awards in 2005. With a barrier reef surrounding the island, azure waters and sugary sand, the island is a beautiful place, indeed.

POOLS

With palm trees lining the edge and a swim-up bar, the 125 foot pool stretches under 2 bridges and forms an island in the garden area. It is a focal point for guests to mingle and live up the resort lifestyle.

SPORTS/ACTIVITIES

Water

  • Paddle boats
  • Kayaks
  • Snorkeling equipment
  • Stand-up Paddle boards
Available for an additional charge:
  • Scuba diving
  • Fishing
  • Water sports

Land

  • Fitness center
  • Tennis (lighted courts)

Golf
The championship, 18-hole course at Provo Golf Country Club is a 10 minute drive from the Alexandra Resort.



INTERNET

The Alexandra Resort offers complimentary Wi-Fi throughout the resort.

SPA SERVICES

Located on the resort grounds, Elevate Spa offers a variety of services, including several massages, waxes, body treatments and hair and skin care. 15% off regularly-priced spa treatments.

WEDDING/HONEYMOON

The Alexandra Resort offers wedding packages, including wedding planners and arrangements for flowers, cake, music, photographer and video.

CHILD CARE

A Kid's Club is not available at the resort. Guest can use the Sandpiper Kid's Club at Blue Haven Resort.

  • Arts and crafts
  • Pool time
  • Board games
  • Shell collecting at the beach


ADDITIONAL INFORMATION

Location
Located on Grace Bay Beach, The Alexandra Resort is 12 minutes away from Providenciales International Airport (PLS).

Check In/Check Out
Check-in: 3pm. Check-out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Complimentary Shuttle
Guests of the Alexandra Resort can take advantage of a complimentary shuttle service to two other resorts affiliated with the Alexandra Resort - Blue Haven Resort, and Beach House Resort.

The complimentary shuttle operates daily between 11am and 2pm, and 5:30pm to 11pm. Guests should reserve their shuttle service at least 30 minutes prior to departure with the resort concierge. The shuttle has a maximum capacity for six passengers



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 9/22 - 12/20
Starting at $1289 was $2959
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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