St. Kitts Marriott Resort & The Royal Beach Casino - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3946 reviews

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  Jaroun. At The Towel Cabin. Thank You

  Dear Jaroun, I wanted to take a moment to sincerely thank you for the kindness, professionalism, and maturity you showed during my recent stay at the Marriott Resort in St. Kitts. One particular moment that stayed with me was when you spoke about your future goals and how driven you are to make something of yourself. In that conversation, I saw not just a young man doing his job, but someone with vision, character, and heart. As a mother of two sons, it truly moved me. If they ever expressed themselves with the same confidence and authenticity that you did, I would be incredibly proud. You helped make this holiday not just relaxing, but genuinely memorable. The insight you shared about St. Kitts and your welcoming energy added such a special dimension to my experience. Thank you again, and I wish you every success in whatever path you choose—you have all the qualities to go far. Warm regards, Serenity

  Jul 09, 2025
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  Great Views, Comfortable Stay but Problematic Check-in/Check-out Process

  I stayed at the St. Kitts Marriott Hotel for five days as part of my 35th anniversary high school class reunion. There were about 23 of us that stayed at this hotel for this occasion. This was the perfect spot for all planned activities especially the music festival. This is a spacious and absolutely gorgeous hotel. The grounds are picturesque and they’ve done a great job with the upkeep and maintenance of the grounds and the hotel. Their staff was professional and courteous. My check-in process was a bit cumbersome. I did a mobile check-in 24 hrs before my arrival, but somehow it still did not create a seamless process when I arrived to pick up the keys. I had to go through the entire check-in process again which was a bit confusing to me. My check-in process took about 30 minutes! This unexpected delay caused me to be late for the class dinner. My room was fantastic. The set up was perfect for my needs. It was spacious, cleaned well, and the bed was very comfortable. I had a view of the resort which was lovely. My room did have an iron and an ironing board; however, I had difficulty with the iron as it kept leaking water despite what setting it was on. I could tell that it was a much older iron as well because all the labels on the dial were no longer visible. The iron eventually got the job done. I got a chance to attend the fire pit event during my stay which was nice. I did not have sufficient time to use the pool or take a stroll along the beach side of the hotel though. I also did not get the opportunity to try any of the restaurants or shop at any of the stores at the hotel. Perhaps another time. I had a wonderful and peaceful stay at this hotel. After my check-in snafu, everything else went well until it was time for me to check-out. I uncovered a big discrepancy with my bill. As I check out of any hotel, I like to do one last review of my bill before leaving just in case there are any discrepancies. It’s a good thing that I did that for this hotel as well. There were several charges on my bill for meals at a restaurant at the hotel; however, I did not have an opportunity to eat at any restaurants at the hotel. I informed the rep about the discrepancy. She went and pulled the receipts for those meals to review them. The receipt had my room number on it; however, the name did not match my name on any of the receipts. I initially thought that someone was trying to scam me or commit fraud then she mentioned that there are different buildings at the hotel with the same room numbers. This means that it’s possible that the room number was correct but since the building was not referenced on the receipt, the hotel rep just probably assigned it to my room since they did not know which building the person was in. I was very surprised to know that there are buildings within the same hotel with the exact same room numbers yet there is no way to identify that on the receipts when someone charges something up to their room. I can only imagine that this discrepancy happens frequently. She was able to remove the erroneous charges from my bill. I went to inform my former classmates to check their bills thoroughly to make sure it was accurate before they checked out officially. Unfortunately, three of them had already encountered the exact same discrepancies with their bills upon checking out. The exact same scenario happened to them. St. Kitts Marriott Hotel, you need to do something about this. Either update your receipts so that the building names or building numbers can be included with the room number, or change the room numbering schemes in your entire hotel so that they are unique. This is not something that I expected to have to deal with as I’m checking out and trying to get to the airport on time. This was an unexpected and unnecessary headache. This hotel does need to work on their check-in and check-out processes; however, overall, this is a marvelous hotel and a wonderful place to stay. It is beautiful and in a great location!

  Jul 04, 2025
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  Nice resort. Great massages on the beach.

  My wife and I went for a short 5-day vacation. We had a great time. St. Kitts is less developed than some other islands, which is nice. Overall, the resort was really nice and well-maintained. Pools are wonderful. Lots of huts on the beach. There is a breakwater that creates a shallow area to float around. We walked over to "the Strip" each night to have dinner on the beach and then would take a cab back. One of the highlights for us was getting therapeutic massages on the beach from Iana. She gave amazing deep tissue massages using fresh aloe. The experience was unforgettable with the ocean breeze and the sound of the waves. We went three of the five days. Iana is the furthest masseuse to the left when you walk from the resort onto the beach.

  Jun 27, 2025
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  Amazing Staff

  My stay at the Marriot was amazing and was very relaxing. The staff were very welcoming and Selena French was amazing with both the adults and the kids. We will definitely be back!

  Jun 23, 2025
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  Family holiday

  I visited this hotel and st kitts for the first time. There were 5 of us in total staying in 2 rooms, ages from 19years to 64 and I felt there was plenty to do for everyone. The hotel itself self was lovely and clean and the room also. Some people say it was dated but I’ve been to far worse. We ate in just 2 restaurants because the calypso was closed for refurbishment during our stay so we didn’t get to try any local cuisine which we were hoping for. The best food we ate was in the fire, the steak was delicious! The food through the day was also good, I would recommend the chicken wings, pizza and the cakes from the cafe bar. There wasn’t much entertainment during our stay but possibly because May is out of season. There wasn’t much staff was friendly especially Cassandra who worked on the front desk. Our son enjoyed an hour every night in the casino and also spent every morning in the gym. We played crazy golf but was very basic but something to do. Overall fab stay and would defo return.

  May 29, 2025