Now Sapphire Riviera Cancun

Beach - Bad sewage odor Lot's of seaweed Murky compared to Cancun 30 minutes north. Weird globs of fish eggs? On beach. Rooms - Fridge did not work in any of our 5 rooms Similar sewage odor here. Restaurants - Was expecting more after staying at dreams, acceptable but not as good as Dreams Punta Cana. Excursions through Amstar - Waters were unsafe so it was cancelled, we waited for our Amstar transfer for 2 hours, despite being reassured it was coming twice. Grounds - Lot's of mosquitos, more than normal. They probably don't spray here. Also, No straws.... Bring 1 if you already booked. Bar - They refill their bottles, I have a few pics of Martini Blanco with brown liquor in it. Stoli was the same Vodka as their well Vodka too. Bars open at 10am, I think this was earlier at the last 2 resorts but I'm not sure. Would not recommend this resort or an Amresort again after telling everyone how great Dreams was prior. Very inconsistent across their brands.

This was one of our best vacations (8/22-8/30/17). Overall this resort is fabulous. IMO a 5 star resort. Impeccably clean, excellent condition and resort layout beautiful well kept grounds. Very few if any mosquitos (contrary to Cozumel). You can see the coatis running around if you get up early enough. They use a hawk to keep the Mexican birds away from the restaurants. The birds are no problem. The beach and water are clean, no rocks. This is the only beach in the area where workers are constantly removing seaweed. Gigantic main pool, with some night shows and events actually held in the pool on platforms. Very clean good condition rooms, everything worked. Comfortable beds, very effective A/C (3 floors in buildings, no elevators). The resort size is just right with 6 excellent restaurants, no reservations necessary except for the Hibatchi table at Lemon Grass. Coco Cafe (very popular) open 24/7 for between meals snacks or restaurant alternative. Barefoot Cafe and tacos every day poolside for lunch if you don't want to go to the restaurants. Pizzas, fruit, drinks in coconuts poolside every day. Great drinks and liquor, never got sick. Wonderful over the top service. They go out of their way to help you or get anything you want. Activities, entertainment and great shows every day and night. (Sandy is wonderful.) This is the first time we did not rent a car. We visited the local town once by cab and once on a group bike ride. Cab service from the resort is $20 each way but the driver will wait for you as long as you want and will provide drinks and beer in the van. We did not visit any other off-site attractions on this trip. We participated in Temazcal (sweat lodge) ceremony conducted by a shaman, by the spa. Its a Meso-American Indian ceremony. My wife loved it but I tapped out after maybe 125 deg. F! in the brick igloo. This is no joke. Its offered for free on the grounds for guests but you must make a reservation and sign a waiver. Not a typical tourist activity and was very "cool" thing to do. A few minor negatives: At sign-in at the front desk they will push the Preferred Plan at $200 pp to get a better room/view and some other perks. Otherwise you get garden view which was OK for us. We didn't take the plan. Nothing much to see in the water. You need to take a boat trip or outside excursion for snorkelling. Not the resort's fault of course but this was disappointing to me because I enjoy snorkelling. Very pushy vendors in lobby on Tues. and Thurs. nights. I know this is typical in Mexico based on our many previous visits but it is an annoyance. You must walk the gauntlet and look straight ahead. My wife will only buy from vendors who do not push and we found some in town. We believe they are hurting their own business by this practice. Deceptive practice by Amstar of insisting on a 9AM meeting the morning after arrival to confirm return transportation to airport. Call by Cheap Caribbean also to push the meeting. The meeting is in fact to sell excursion tours. They say price of tour only applies if booked on that day. This is misleading as we discovered by talking to another Amstar agent the next day. It is sometimes difficult to distinguish true helpful personnel from those who are trying to sell something but we learned to recognize after a few days. Vacant lounge chairs pool and beachside are difficult to get after 12:00 noon despite being numerous. Guests leave towels on their chairs all day long and you can't tell if they're vacant. TO MANAGEMENT: Post a clear sign at the towel kiosk: "PLEASE REMOVE YOUR TOWELS FROM YOUR LOUNGERS WHEN YOU LEAVE. THANK YOU FOR BEING CONSIDERATE." I want to emphasize that these negatives do not detract from the overall experience. I would highly recommend this resort to anyone. You will not regret it. We would choose it again in a heartbeat.

We had a difficult time with our 4 month old and our toddler as we had a big stroller and diaper bags to carry and we were placed in the third floor at the last building with no elevator. The rooms are not nice like the Secrets resorts were but we understand this is one of the lower resorts for AM Resorts so we can't complain much there. Everything is older in the rooms in comparison to other resorts but of course like with any other AM resort we were not disappointed in the food or the friendliness of the staff. We were treated like kings and queens out there and that is what I love. I do not return to the same resort ever as I like to try out as many as I can within the AM resort chain line but if I would come back it would be because of the people!

My boyfriend and I searched for a while looking for a resort with great reviews. We found this one and were not disappointed when we visited in July! The service was great! We had a very hospitable welcome by the front desk, great and timely room service, very responsive and clean housekeeping, etc. Our only con with the service was that we had to call to have the minibar restocked even though it was supposed to be a daily task but when we called we received an apology and they brought twice as many items needed to restock for that day. We did not visit the adult pool even though we had access but the main pool was just as fun and clean, with a pool bar. The resort also served lunch options pool side if you did not want to leave the pool area but there is a set time when this is offered. Very exciting events on their daily agenda, such as tequila tasting, fire show by the pool, cigar making, etc. There are also car rental representatives on the resort in case you would like to rent a car and leave the resort (don't forget to bring pesos if your route requires you to pass a toll). The beach was nice and relaxing. As we relaxed beachside, there was always someone there to refill our drinks or offer a towel. There was no food offered at the beachside bar but it was not an issue for us. There was a lot of seaweed on the beach but there was seaweed clean up throughout the entire day. I do not think this should deter anyone from visiting the resort, as seaweed production is not within their control and the beach is still relaxing and really nice. There is a guy on the beach at a stand for kayaks and catamarans. Make sure you take a time slot before it fills for the day. There are some people walking along the beach selling excursions. We did not entertain them and quickly declined. We did not spend too much time at the buffet but more of our time at the different restaurants. Our favorite was the Mexican restaurant. Very delicious food there! The french restaurant was a close second - still very delicious - but the portions were small so we ordered two entrees lol. The hibachi place was okay, not our favorite. When we did visit the buffet, it had good options and some not so good. The preferred lounge was a good place to go to get drinks or eat the snack options set out. The preferred dining was delicious when ordering from the menu, the buffet there was okay however. Overall, the dining options were great. Final note, the drinks were very watered down. Our room was always cleaned each day. Great housekeeping/maid service!