Hotel Promotions
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.

 

Applicable Dates:
Booking Dates: 14 Nov 2018 onwards;05 Sep 2023 onwards
Travel Dates: 14 Nov 2018 onwards;05 Sep 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
More Perks- In-room sparkling wine breakfast, 25% spa discount, and complimentary bottle of alcohol.
Guest will receive:-

- One Standard set of amenities
- Welcome letter
- One (1) bottle of wine/sparkling wine, rum, or tequila (per room/per stay)
- 25% discount on Spa Services (one per person/per stay)
- One (1) in-room family breakfast or breakfast with sparkling wine (per room/per stay)

Additional Terms and Conditions:
Type of wine/spirit bottle provided is at hotel discretion. 
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products.
Any Spa Service or discounts that state valid per person/per stay are limited to a max of two (2) adults per room.
Discounted amenities and services cannot be combined with other discounts or special offers on property.
All amenities are subject to availability.
Additional restrictions may apply on eligible Spa Services. 
All services should be arranged with the concierge after check-in.

Blackout: Dec 21-Jan 4 each year.
Applicable Dates:
Booking Dates: 01 Jan 2026 to 31 Dec 2026
Travel Dates: 01 Jan 2026 to 30 Jun 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Experience a higher level of luxury with Preferred Club inclusions.
All of our Preferred Club Suites offer impressive tropical view and oceanfront suites, and offer the following additional amenities: 
•Personalized check-in and checkout with concierge service 
•Preferred status and amenities 
•Private, Preferred Club Lounge and adult-only pool 
•Pool concierge & bar service 
•Select suites offer hot tub on balcony 
•Access to Cibu restaurant for breakfast 
•Pillow menu 
•Complimentary computer access in Preferred Club Lounge 
•Upgraded mini-bar and bath amenities 
•Governor Suites feature a living room and a dining area
•Slippers and bathrobes 
•49”or 55” LCD TV 
•Daily continental breakfast service in the lounge, afternoon hot and cold hors d’oeuvres and exquisite desserts & fine liquors in the lounge 

** Added value’s are not combinable with same added value’s of other promotions.
Applicable Dates:
Booking Dates: 25 Nov 2021 onwards
Travel Dates: 25 Nov 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 6%.
Discount is already reflected in the rates. 
Applicable Dates:
Booking Dates: 30 Jan 2026 to 26 Feb 2026
Travel Dates: 01 Feb 2026 to 30 Apr 2026;01 May 2026 to 20 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy Unlimited-Luxury™ inclusions during your stay.

The inclusive program includes the following amenities:

  • Limitless access to gourmet à la carte dining options without reservations required
  • Unlimited international and domestic top-shelf spirits
  • Unlimited natural fruit juices and soft drinks
  • 24-hour room and concierge services
  • Pool and beach wait service
  • Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
  • Daily maid service
  • Endless daytime activities and live nightly entertainment
  • Theme parties, oceanfront bars and entertainment venues
  • No wristbands required
  • All taxes and gratuities
  • Traditional Temazcal ceremony
Important Information: Redemption information will be provided by the hotel at check-in. 
Applicable Dates:
Booking Dates: 15 Jun 2018 onwards
Travel Dates: 15 Jun 2018 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Various restaurants and bars offer guests casual or elegant dining experiences.
OnSite Dining
  • Barefoot Grill

    Enjoy casual, fresh-off-the-grill favorites just steps from the pool — ideal for barefoot afternoons in the sun, with tropical vibes and ocean breezes.

  • Barracuda

    Relax at the beach bar and indulge in some delicious cocktails while soaking in the beautiful view. Perfect for a casual day by the beach!

  • Bluewater Grill
    Serving premium cuts and seafood with views of the pool and ocean, this elegant open-air grill offers a refined
    dining experience by day, and an intimate steakhouse feel by night.
  • Bordeaux
    An intimate, adults-only escape where French fine dining meets candlelit romance. Savor delicate sauces, elegant
    pairings, and a sophisticated ambiance perfect for a memorable evening.
  • Coco Café

    The heart of the resort is for coffee lovers and night owls alike. Enjoy barista-style drinks, pastries, deli bites, and comforting snacks — from early mornings to late-night cravings.

  • El Patio
    A celebration of authentic Mexican cuisine, with bold regional flavors, refined presentations, and warm, rustic
    décor that immerses guests in a culinary journey through Mexico
  • Gohan
    Perched on the adults-only rooftop, Gohan is a stylish oceanview sushi bar serving delicate rolls, fusion flavors, and creative cocktails in a breezy, intimate setting. With just 42 seats, it’s a hidden gem for Dreams Sapphire Club & Villas guests looking for a unique, contemporary dining experience above it all.

    Club & Villas guests only
    Adults only (16+)
    Dinner – Fusion cuisine a la carte
  • Himitsu
    A unique Asian dining experience featuring sushi, wok specialties, and Teppanyaki tables where chefs dazzle with
    show-cooking flair — perfect for groups and memorable evenings.
  • Portofino
    Romantic and stylish, Portofino serves the heart of Italy with handmade pastas, rich sauces, and regional wines — all in an elegant indoor-outdoor setting inspired by the Amalfi coast
  • Rendezvous
    Treat yourself to a delicious cocktail at this welcoming lobby bar—perfect for relaxing and unwinding.
  • Revive
    Savor delicious smoothies, refreshing juices, tasty salads, healthy snacks, and more at Revive Bar!
  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge. 
  • Scores

    • Catch the big game at this casual bar offering four spacious areas with flat screen TVs, plus a main giant screen

    • Beverage service is available from 2 p.m., and the full bar is open from 3 p.m. to closing at 1 a.m.

    • At 9 p.m., this location becomes adults-only; children are not permitted in the bar after this time

  • Seaside Grill
    A beachfront favorite with elevated ambiance, Seaside Grill offers an à la carte breakfast daily, a curated brunch experience, and a seasonal steakhouse-style dinner under the stars. It’s the perfect blend of indulgence and tranquility, exclusively reserved for Dreams Sapphire Club & Villas guests.
    *Lunch and dinner service available during the winter season only.
    - Steak house dinner only
    - Club & Villas guests only 
  • Sky Bar
    • Rooftop bar with swim-up section
    • Exclusively for Club & Villas guests only
    • Adults only
  • Sugar Reef
    Enjoy our swim-up bar at the main pool, where you can indulge in a selection of premium brand beverages. It's the perfect spot to relax and refresh yourself! 
  • The Reef
    • Preferred Club only pool bar
    • Adults only (16+)
  • World Café

    An upscale international buffet offering a vibrant array of global cuisines, live cooking stations, and seasonal specials in a spacious, modern setting perfect for families and groups

The resort offers 24-hour room service, concierge, a spa and many other amenities.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • ATM/Cash machine†
  • Babysitting†
  • Children programs
  • Concierge desk
  • COVID test onsite
  • Golf,Offsite†
  • Pool†
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • ATM/Cash machine†
  • Babysitting†
  • Children programs
  • Concierge desk
  • COVID test onsite
  • Golf, Offsite†
  • Pool†
  • Spa†
  • Tennis court†
  • Water sports†
On-Site Wedding Services
  • Your special day will be spectacular in our sparkling wedding space facing the sea. A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean sea and an outdoor terrace that is capable of fitting up to 120 people, helping couples celebrate their special day in a breathtaking setting.

† Fees may apply

Daily activities allow guests to tee off, ride waves, work up a sweat and more!
On-Site Recreation
  • Beach
    Relax and unwind out on the private stretch of white sand beach.
  • Children's program, onsite

    A lot of fun awaits the little ones in our hotel! The new additions to the Explorer´s Club for children include an aquatic experience which offers slides, games and much more!

    A splash park for the kids at the Explorer’s Club, featuring a wading pool equipped with mini slides, splash toys and more.

  • Fitness center on-site †

    Air-conditioned yoga room available. Adults can take some time for themselves to enjoy our renovated fitness center featuring updated equipment, beautiful views and a new yoga room.

  • Gym †
    A brand new gym located in front of the main pool.
  • Pool †

    • Available pools are 4

    • Bluetooth speakers are not allowed at any pool

  • Spa †
    Spanning nearly 1,950 square feet, the on-site spa offers a full menu of spa packages and à la carte treatments. 

    For those guests seeking a sanctuary for the senses, our Spa, offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Hot tubs and treatment rooms, a relaxation lounge, sauna, steam room and private showers are available, as well as pedicures, manicures, facials and a full-service beauty salon.
  • Tennis court †
    Offering guests tennis/tennis lessons.
  • Water activities †

    - Hobie cats
    - Catamarans
    - Sailing
    - Kayaking
    - Windsurfing
    - Water aerobics
    - Water polo
    - Snorkeling*
    - Deep sea fishing*
    - Scuba lessons in the pool *

    *Additional costs may apply.

    Minimum height is 3 ft 6 inches (1.1 m) to ride the slides

Off-Site Recreation
  • Golf †

    Designed by PGA champion and golf course designer Nick Price. Hit the rolling greens in the beautiful Riviera Maya while overlooking the gorgeous Caribbean Sea.

On-Site Attraction
  • Indoor/Outdoor Activities
    - Family-friendly entertainment
    - Beach and water volleyball
    - Beach soccer
    - Ping pong
    - Board games
    - Big-screen movies on the beach
    - Theme nights
    - Yoga
    - Euro-bungee
    - Bicycle tours

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 15567 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    A good resort for families

    I have mixed feelings about this resort. We went for a week in February with our kids, age 5 and 7. We stayed in a Villa. The Villa was lovely and our private pool was well-used. It was not heated, until I asked several times, and then it was a lovely temperature. The main pool was too cold, but there were lots of people in it. The waterslide pool was warmer, and the preferred club pool was perfect. While the villa was lovely, it got a lot of noise from construction next door. Also a lot of noise from several rooftop weddings at night. The showers were hot for maximum 5 minutes, then cold. Not what you would expect when you pay top dollar. The butler service was nice. The restaurants were average; the buffet was very good. Echoing other comments on here, the onion soup at Bourdeaux and the pad thai at the Asian restaurant were excellent. I had no worries about food preparation and I ate sushi and ceviche. As others have mentioned, the resort is showing a lot of signs of wear and tear. The beach is not nice but that is a regional problem. But the vibe here is a good one. The people work hard and are gracious. This place could really benefit from a proper cafe/coffee place. My latte milk was heated in a paper cup, which I found strange, and the espresso came out of a premixed jug. Don't advertise fancy coffees if you can't make them. I won't return, but that is less a criticism of this resort than of all-inclusives in general. I think this is as good an AI resort as any.

    Feb 21, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Ivan is THE BEST!

    Great weather, rooms, food and pools!!!! IVAN took such good care of our party of 6 every day at the Buffett! Whether it was breakfast lunch or dinner…he was ready for us! He turned us onto virgin passion fruit mojito, SO GOOD & REFRESHING!!!

    Feb 21, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome place!

    Amazing!!! Best resort! Fast service and amazing food

    Feb 18, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent service & kids club

    Our 2 kids (8 & 4) loved the kids club. The girls working there were so kind & there was so many excellent activities for them to do. The staff were excellent. Our 8 year old daughter is coeliac & the guys in the World Cafe, Omar & Jeremy were so good looking after her. They arranged gluten free pancakes every morning & GF fries & sweet corn at lunch time. Our daughter, & also us loved the GF Pad Thai in the Japanese restaurant. We ate in El Patio one night & it was delicious. Daniel our server was excellent & Enrique the chef was also excellent. They arranged GF tortillas for our daughter & she loved them. The hotel is a little bit dated but the service & food & activities make it a great place to go.

    Feb 18, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful Relaxing Resort, stunning sunrises and Great Restaurants.

    This is a beautiful resort with very friendly staff. We celebrated my husbands birthday with friends and had dinner at the Teppanaki Table. It was fantastic. Bordeaux has the best French Onion soup I have ever had. Blue Water Grill has everything good, especially the Ribeye for dinner. Barefoot Grill by the pool is not good. Take the time for lunch at Blue water or the Buffet. I don't like buffets, but what I had was good. The Pools are cold, but warms up as the sun getting hotter. The rooftop pool is heated, but not refreshing on a hot day. Rooms are comfortable and good shower pressure with the rain showerhead. Only downfall is the entertainment, Crowded theatre room and had a smell.

    Feb 18, 2026
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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