Now Sapphire Riviera Cancun

Mexico - Riviera Maya

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4 Nights with Air from $659 All-Inclusive
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4.4 out of 5
"We (wife & 1, and family ages: 28, 27, 25, 21, in 3 rooms) had a fabulous time at the Now Sapphire Riviera. We stayed December 30th through January 3rd. In was a New Years Eve never to be forgotten. W..." – 32carter
530 out of 610 (87%) customers would recommend this product to a friend.
view of the beach on a cloudy day Main Pool Shower/tub. Spacious and very clean Boy in paradise! Dylan is amazing Second Wahoo steak Relaxing in the pool Great staff! Beautiful Beach! Anniversary Sash Furniture in cafe - Now Sapphire Enjoying the view of the pool Main Pool Spa @ Now Sapphire great built-ins in the pool! The sunrise from the beach! Bed decorated for our birthdays on our last night WALKOVER FROM BREAKFAST dressed to impress going to a show! The beach Our Mexican Racoon visitor. view from beach chair Wahoo Steak Quintas everywhere! Sunrise Furniture in room - Now Sapphire BEACH VIEW the main pool at the Now Sapphire Pirate cruise fountain at the hotel Lemon Grass at the beach Breakfast by the beach how we were greeted our favorite bartender... santiago. Beach Pool on left, beach straight ahead!! having lunch @ one of d restaurant Beautiful surroundings! Beach view Sunrise over the ocean Preferred Pool you can find peace and quiet at the beach Lobby Bar View of pool from main lounge area Fantastic honeymoon! Sunrise Temazcal Sunset our wedding day Magazine quality beach Sun rise over pool Preferred Adult Pool Sunset View at lunch one day view from room
All Customer Reviews
1-4 of 518 reviews. Sort by
September 13, 2017
Water smelled leading to an odor through resort.

Beach - Bad sewage odor Lot's of seaweed Murky compared to Cancun 30 minutes north. Weird globs of fish eggs? On beach. Rooms - Fridge did not work in any of our 5 rooms Similar sewage odor here. Restaurants - Was expecting more after staying at dreams, acceptable but not as good as Dreams Punta Cana. Excursions through Amstar - Waters were unsafe so it was cancelled, we waited for our Amstar transfer for 2 hours, despite being reassured it was coming twice. Grounds - Lot's of mosquitos, more than normal. They probably don't spray here. Also, No straws.... Bring 1 if you already booked. Bar - They refill their bottles, I have a few pics of Martini Blanco with brown liquor in it. Stoli was the same Vodka as their well Vodka too. Bars open at 10am, I think this was earlier at the last 2 resorts but I'm not sure. Would not recommend this resort or an Amresort again after telling everyone how great Dreams was prior. Very inconsistent across their brands.

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Overall Rating: 2
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From: Michigan
Age: 25-34
Travel: 3-6 trips/year

September 5, 2017
Wonderful vacation

This was one of our best vacations (8/22-8/30/17). Overall this resort is fabulous. IMO a 5 star resort. Impeccably clean, excellent condition and resort layout beautiful well kept grounds. Very few if any mosquitos (contrary to Cozumel). You can see the coatis running around if you get up early enough. They use a hawk to keep the Mexican birds away from the restaurants. The birds are no problem. The beach and water are clean, no rocks. This is the only beach in the area where workers are constantly removing seaweed. Gigantic main pool, with some night shows and events actually held in the pool on platforms. Very clean good condition rooms, everything worked. Comfortable beds, very effective A/C (3 floors in buildings, no elevators). The resort size is just right with 6 excellent restaurants, no reservations necessary except for the Hibatchi table at Lemon Grass. Coco Cafe (very popular) open 24/7 for between meals snacks or restaurant alternative. Barefoot Cafe and tacos every day poolside for lunch if you don't want to go to the restaurants. Pizzas, fruit, drinks in coconuts poolside every day. Great drinks and liquor, never got sick. Wonderful over the top service. They go out of their way to help you or get anything you want. Activities, entertainment and great shows every day and night. (Sandy is wonderful.) This is the first time we did not rent a car. We visited the local town once by cab and once on a group bike ride. Cab service from the resort is $20 each way but the driver will wait for you as long as you want and will provide drinks and beer in the van. We did not visit any other off-site attractions on this trip. We participated in Temazcal (sweat lodge) ceremony conducted by a shaman, by the spa. Its a Meso-American Indian ceremony. My wife loved it but I tapped out after maybe 125 deg. F! in the brick igloo. This is no joke. Its offered for free on the grounds for guests but you must make a reservation and sign a waiver. Not a typical tourist activity and was very "cool" thing to do. A few minor negatives: At sign-in at the front desk they will push the Preferred Plan at $200 pp to get a better room/view and some other perks. Otherwise you get garden view which was OK for us. We didn't take the plan. Nothing much to see in the water. You need to take a boat trip or outside excursion for snorkelling. Not the resort's fault of course but this was disappointing to me because I enjoy snorkelling. Very pushy vendors in lobby on Tues. and Thurs. nights. I know this is typical in Mexico based on our many previous visits but it is an annoyance. You must walk the gauntlet and look straight ahead. My wife will only buy from vendors who do not push and we found some in town. We believe they are hurting their own business by this practice. Deceptive practice by Amstar of insisting on a 9AM meeting the morning after arrival to confirm return transportation to airport. Call by Cheap Caribbean also to push the meeting. The meeting is in fact to sell excursion tours. They say price of tour only applies if booked on that day. This is misleading as we discovered by talking to another Amstar agent the next day. It is sometimes difficult to distinguish true helpful personnel from those who are trying to sell something but we learned to recognize after a few days. Vacant lounge chairs pool and beachside are difficult to get after 12:00 noon despite being numerous. Guests leave towels on their chairs all day long and you can't tell if they're vacant. TO MANAGEMENT: Post a clear sign at the towel kiosk: "PLEASE REMOVE YOUR TOWELS FROM YOUR LOUNGERS WHEN YOU LEAVE. THANK YOU FOR BEING CONSIDERATE." I want to emphasize that these negatives do not detract from the overall experience. I would highly recommend this resort to anyone. You will not regret it. We would choose it again in a heartbeat.

Wonderful vacation Temazcal
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Overall Rating: 5
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From: Congers, NY
Age: Over 65
Travel: 1-2 trips/year

September 4, 2017
Good with families with older kids

We had a difficult time with our 4 month old and our toddler as we had a big stroller and diaper bags to carry and we were placed in the third floor at the last building with no elevator. The rooms are not nice like the Secrets resorts were but we understand this is one of the lower resorts for AM Resorts so we can't complain much there. Everything is older in the rooms in comparison to other resorts but of course like with any other AM resort we were not disappointed in the food or the friendliness of the staff. We were treated like kings and queens out there and that is what I love. I do not return to the same resort ever as I like to try out as many as I can within the AM resort chain line but if I would come back it would be because of the people!

Good with families with older kids
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Overall Rating: 4
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From: Aurora, Colorado
Age: 25-34
Travel: 1-2 trips/year

September 3, 2017
Wonderful Resort! Highly Recommend!

My boyfriend and I searched for a while looking for a resort with great reviews. We found this one and were not disappointed when we visited in July! The service was great! We had a very hospitable welcome by the front desk, great and timely room service, very responsive and clean housekeeping, etc. Our only con with the service was that we had to call to have the minibar restocked even though it was supposed to be a daily task but when we called we received an apology and they brought twice as many items needed to restock for that day. We did not visit the adult pool even though we had access but the main pool was just as fun and clean, with a pool bar. The resort also served lunch options pool side if you did not want to leave the pool area but there is a set time when this is offered. Very exciting events on their daily agenda, such as tequila tasting, fire show by the pool, cigar making, etc. There are also car rental representatives on the resort in case you would like to rent a car and leave the resort (don't forget to bring pesos if your route requires you to pass a toll). The beach was nice and relaxing. As we relaxed beachside, there was always someone there to refill our drinks or offer a towel. There was no food offered at the beachside bar but it was not an issue for us. There was a lot of seaweed on the beach but there was seaweed clean up throughout the entire day. I do not think this should deter anyone from visiting the resort, as seaweed production is not within their control and the beach is still relaxing and really nice. There is a guy on the beach at a stand for kayaks and catamarans. Make sure you take a time slot before it fills for the day. There are some people walking along the beach selling excursions. We did not entertain them and quickly declined. We did not spend too much time at the buffet but more of our time at the different restaurants. Our favorite was the Mexican restaurant. Very delicious food there! The french restaurant was a close second - still very delicious - but the portions were small so we ordered two entrees lol. The hibachi place was okay, not our favorite. When we did visit the buffet, it had good options and some not so good. The preferred lounge was a good place to go to get drinks or eat the snack options set out. The preferred dining was delicious when ordering from the menu, the buffet there was okay however. Overall, the dining options were great. Final note, the drinks were very watered down. Our room was always cleaned each day. Great housekeeping/maid service!

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Overall Rating: 5
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From: NY
Age: 25-34

Room Information

Now Sapphire Riviera Cancun features 496 guest suites in 14 three-story bungalows with private, furnished terraces or balconies with garden, pool, or oceanviews. Each suite offers a separate sitting area with sofa, air-conditioning, cable TV, mini bar, electronic safe, alarm clock with MP3 player docking station, and 24-hour room service. Marble bathrooms include tub/shower combinations.

Room Details

Deluxe Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Oceanfront
Hotel/Studio Unit Details

Preferred Club Beach Front
Hotel/Studio Unit Details

Super Saver Preferred Club Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

Super Saver Junior Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

Bali beds around the pool and ocean front kiosks that give you the ultimate in rock star beach bliss.

The friendliest staff. You'll never want for a thing. (They can read drink requests in your mind).

Photo op at the main pool - the ocean view is drop-dead-gorgeous-good.

Evocative architecture and decor inspired by ancient Mayan Culture. (See? They weren't all ruffians).

Spacious Jr. Suites with cozy bathrobes, slippers, furnished balcony and 24-hour room service.

Activities for the kiddos, tweens and teens, keeping them busy (and away) for hours.

Gluten-free, vegetarian and vegan menu options available at the a la carte restaurants.


What We'd Change

The restaurants open on a rotating schedule, so some may be closed on a particular evening. But the rotation means you won't get bored. For specific cravings, 24-hour room service has you covered.


Why You Should Go

It's 15 minutes from the airport - paradise is waiting for you with a welcome cocktail.

Upgrade to Preferred Club and enjoy an adults-only pool. (Kids are fun, but pool water in your drinks, not so much).

Rejuvenate with a Myoxy-Caviar Facial - it's ok to spoil yourself. You deserve it.

The world's second largest coral reef is just off the shores - snorkel envy is here & it's real.

Complimentary green fees at Grand Coral Riviera Maya Golf Course. Woot!

Spend a day at Xcaret learning about Mayan history and exploring the lagoons and parks.

Hop on a bicycle tour - a great way to see the resort and the natural beauty around you.

Starting your day with an energizing Zumba class - dance, sweat, hit the beach.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Ping Pong
  • Game Room
  • 9 Restaurants
  • 7 Bars/Lounges
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Catering
  • Theater
  • Teen Club
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Golf Packages Available ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • ADA Accessible Rooms Available
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Car Rental Available ($)
  • Hobie Cat with Instructor
  • Internet Access
  • Banquet Facilities ($)

Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Sapphire Riviera Cancun

Super Manzana 11 Manzana 9 Lote 10

+52 99 88 72 83 83

Hotel Description

Now Sapphire Riviera Cancun: Laid Back Charm for Family, Friends, You

Picture this sunshiny day: sapphire-colored Caribbean waters, soft, white sands and all kinds of warm rays streaming down, giving you a good dose of much-needed Vitamin D. Your happiness meter has just skyrocketed. You then set out to explore the waters. Next you take on your family and friends in beach volleyball and end the day by burrowing in at the pool - it's this kind of day you've been waiting for. All. Year. Long.

Lucky for you, this is your beach bliss for the next week. When might we expect you?

Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
  • 24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See with other nearby resorts - Dreams Puerto Aventuras, Dreams Riviera Cancun, Dreams Sands Cancun, Dreams Tulum, Sunscape Sabor Cozumel or Now Jade (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?


Nosh on mouth watering flavors like Mediterranean, fine cut meats prepared especially for you, grilled seafood, Teppanyaki tables (always fun for the group), sushi and tasty Mexican dishes. And, there is always 24-hour room service - some mornings/nights, you'll want to stay in. It's your vacation right. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Type: French
Hours: Daily, 6pm-11pm
Description: Setting the scene for romance, this adult-only restaurant offers French fare and an elegant atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Type: Asian
Hours: Daily, 6pm-11pm
Description: This Asian restaurant boasts teppanyaki tables that can accommodate up to 48 guests, as well as a sushi bar and traditional a la carte dining.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Bluewater Grill
Type: Surf and turf
Hours: Daily, 11am-5:30pm
Description: Offering fresh seafood specialties and fine cuts of meat.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Type: Mediterranean
Hours: Breakfast - daily, 7am-10am; Dinner - daily, 6pm-11pm
Description: Serving delicious Mediterranean cuisine in a casual atmosphere. *Breakfast is available for Preferred Club only.
Dress code: Dinner - Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy delectable Mexican cuisine surrounded by Spanish-inspired architecture and ocean views.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Market Cafe
Type: International
Hours: Daily, 7am-11pm
Description: The Market Cafe buffet specializes in offering international cuisine in a casual atmosphere with an ocean view. Open for breakfast, lunch and dinner.
Dress code: Casual

Coco Cafe
Type: Bistro
Hours: Daily, 6am-11pm
Description: Enjoy coffee and deli snacks while relaxing on the porch.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Private Dining
For special occasions, enjoy a private dinner for two at one of the resort's romantic spots. There is an additional charge for these private dinners and advance reservations are required.

All hours are subject to change.


All five bars serve premium brands and international favorites. The fun-loving bartenders are happy to serve you whatever your heart desires. Tip: Coco Cafe opens early for those needing a caffeine boosting kick to your day.

Located in the lobby for cocktails. Daily, noon-midnight.

Swim-up bar, located in the main pool. Daily, 10am-5pm.

The Reef
Preferred Club pool bar. Daily, 9am-5pm.

The Sandbar
Preferred Club beach bar. Daily, 9am-5pm.

Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily, 10am-2am.


You've got sun soakin' spots - three pools (bonus pool for Preferred guests) with Bali beds for some posh privacy or head to the sparkling ocean and grab a coveted ocean front lounger. Sit back. Pool and beach bar service is happy to bring you as many cocktails as you want.



  • Hobie cats
  • Kayaks
  • Sailing
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing
  • Snorkeling
  • Sport fishing


  • Fitness
  • Tennis
  • Yoga
  • Beach volleyball

Now Sapphire Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.

November 1, 2016 through April 30, 2017 and November 1 - April 30, 2018:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $55 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)

Pricing from May 1 through October 31, 2016 and May 1 - October 31, 2017:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $45 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)


Now Sapphire Riviera Cancun offers complimentary Internet access and WiFi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


Now Spa by Pevonia offers 7,000 square feet of luxury wellness services that will take you on a journey of relaxation for an additional charge. Daily, 9am-8pm.
  • Massages
  • Body treatments
  • Facials
  • Sauna and Jacuzzi
  • Temazcal
  • Relaxation area
  • Beauty salon

Traditional Temazcal Spa Ceremony - Included with your stay.
The Temazcal ceremony is led by an Intercessor, or healer, and is one hour long. The ritual will begin with a blessing from the Intercessor, and one by one, guests will enter the Temazcal structure, sitting in a circle for the healing ceremony. The shelter will be filled with hot stones and the Intercessor will guide participants through the spiritual ritual, involving aromas, herbal steams, sounds and sensations.


Complimentary "Your Moments" Wedding Package when booking a minimum of seven nights in a Preferred Club Suite Ocean View or higher, or if five rooms are reserved for a minimum of three nights at any room category. Packages and amenities available at a surcharge. Guests must arrange all wedding packages directly with the front desk.
The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties.

Honeymoon Bonus
With proof of marriage, Now Sapphire Riviera Cancun offers two honeymoon packages.

Honeymoon Bliss Package includes:

  • Fresh fruit basket on arrival
  • Bottle of sparkling wine on arrival
  • Special turndown service one evening during stay
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Discount on all treatments at the Renova Spa

Do Not Disturb Package (complimentary with seven nights or more in a Preferred Club Ocean Front Suite or higher or for a surcharge) includes:

  • Champagne on arrival
  • Fresh flowers and exotic fruit platter in room on arrival
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Couples 50-minute massage treatment (one per stay)
  • Romantic beachfront dinner for two including bottle of champagne
  • Special turndown service one evening during stay
  • Private petit fours each evening at turndown
  • Complimentary anniversary nights

Guests need to add "Honeymoon Bonus" to the special request field of booking when purchasing. Proof of marriage is expected upon arrival at the resort.


Now Sapphire Riviera Cancun offers options for kids of all ages. The Explorer's Club is available for kids ages 3-12. The Core Zone Teens Club offers activities and games geared towards teenage tastes for teens ages 13-17. Daily, 9am-10pm.

Babysitting services are also available for an additional charge.


Now Sapphire Riviera Cancun is located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required for travel Sep 15-16 , 2017 and Dec 3 , 2017.

A 4-night minimum stay is required for travel Sep 28-30 , 2017 and Dec 28-29 , 2017.

A 5-night minimum stay is required for travel Dec 23-27 , 2017.

A 4-night minimum stay required every year for all arrivals and Dec 30-31.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

2003-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Dining Program
The Sip, Savor & See package is now available at Now Sapphire Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun, Dreams Riviera Cancun, Dreams Puerto Aventuras, Dreams Tulum and Now Jade Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

All hours, fees, amenities, information and services are subject to change without notice.

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All Mexico - Riviera Maya Resorts