What We Love

  • Napping along the beach in one of the resort's hammocks. Beach bliss.
  • Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
  • Top level service where you'll want for nothing. Prepare to be pampered.
  • De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
  • Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
  • Bonus: no passports or visas required to travel to Puerto Rico!

Things to Know

  • The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
  • Pack some beach shoes because the shores can be rocky.
  • Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
  • Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
  • Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Cafe Soleil
    Features International dishes with a Caribbean influence. Serving breakfast, lunch and dinner. 
  • Nami Asian Bistro
    Offers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
  • Pasion by Chef Myrta
    Taste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
  • Tempo
    Contemporary Italian-Mediterranean cuisine.
  • Various Lounges/Bars
    - Avenue Bar
    - Martini Bar
    - CoCo Lounge
    - Wet Pool Bar & Grill
    - Royal Service Exclusive Pool Bar
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • Children programs†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact hotel directly for packages & pricing.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Children's program, onsite †
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby) †
    A 36-hole course is available.
  • Hot tub
    There is an outdoor hot tub.
  • Non-Motorized Water Sports †
    Snorkeling
    Paddle boats
    Kayaks
    Aqua-trykes
    Windsurfing
    Canoes
  • Pool
    There are 3 pools on-site. This property has swim-up bars.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court †
    There are 3 tennis courts on-site.
On-Site Attraction
  • On-site Entertainment
    Live daily entertainment
    Karaoke
    Theatre
    Theme parties (additional fees apply)
Off-Site Attraction
  • Old San Juan
    Approximately 40 minutes from hotel. 

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 3497 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Angelo deserves a raise! Thank you

    Angelo (Prime) Was an amazing server... he was extremely personable, very charming, and one of the best servers We have ever had!!! Definitely made the experience!

    Jan 31, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Magnificent escape

    As a Hyatt Discoverist we booked 4 nights at no cost on points. On arrival we were upgraded to garden room right adjoining oceanfront at no additional charge. The room was immaculate with marble floors and spacious bath with large porcelain tub and rainforest shower. The beds were super comfortable with large LG TV and comfortably appointed lanai. We were given coupons for 2 free drinks which were lime mojitos and were very good. My wife has mobility issues and we called for golf cart service which arrived within 15 minutes at most. All the help at this hotel were very friendly and attentive! We ate at the Prime, Nori Japanese, and Nectar and except for a very small crab at Nectar, overall very good along with very good service. Swimming pools had cold water but very clean. We loved the Reserve pool over the huge main pool because it was so quiet and cabanas were free. This pool is very large too and we liked the Molido near the pool (similar to the excellent Market for pizza, snacks, sandwiches, coffee, etc .) All had attentive servers. The beach is not sandy but the water is very clear, calm, and not deep. This resort was wonderful for seniors like us but there is no weekly nightlife other than the bars and Latin music playing. Finally all facilities are beautiful and super clean. Drinks and food are expensive but very good, super high local taxes on everything, tips always included. We spent four wonderful and relaxing days here and it is a fine Hyatt hotel!

    Jan 31, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    787 Prime

    Great experience and resort. Perfect vibe for a getaway to recharge and relax. Stop in a great breakfast at 787 Prime thanks to Mathew for great service.

    Jan 31, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Place to get away for a winter trip both for family or couples.

    Had an amazing stay with Family and escaped the cold weather up North. Highly recommend this resort and will going back next year! Positive experience with the room, restaurants, pool, location, weather and staff all seemed happy and worked together to make your trip perfect!

    Jan 30, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Service

    The entire Lobby Bar staff made a difference, especially Tanya, Gustavo, and Jonathan. They represent exactly the kind of team any employer would wish for—and, more importantly, what every guest hopes to experience during a stay. Outstanding service, genuinely warm, kind, and full of positive energy.

    Jan 30, 2026
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    General Information - Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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