Melia Coco Beach Puerto Rico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3214 reviews

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  Great East of the Island choice

  Excelent hotel, clean, rooms are very spacious. Great amenities and excellent staff specially Edwin and María from the coffee shop Molido.

  Nov 02, 2025
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  Hotel + Nori Asian Grill

  The Hyatt Regency Grand Reserve is an extraordinary place, beautiful and relaxing. A big Thank you to Anthony and Diana Mui, who served me at the Nori Asian Grill. I felt very well taken care of. 👏👏👏

  Nov 02, 2025
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  Pizza joint

  The pizza place was very nice — clean, welcoming, and had a great atmosphere. The food was fresh and delicious, but what really stood out was the customer service. Maria and Edwin were amazing! They were friendly, attentive, and made sure everything was perfect from start to finish. You can tell they really care about their customers. Definitely one of the best experiences I’ve had at a pizza place — highly recommend

  Nov 01, 2025
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  Amazing!!

  My husband and I went to Prime to eat and had the best experience ever thanks to Angelo. The food was amazing and his customer service was top tier. What an amazing services. Thanks again Angelo it was a pleasure meeting you. Overall the Hyatt Regency is a beautiful place to stay, will def be back.

  Oct 31, 2025
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  Great hotel overall, can use some work on customer service.

  I just returned from an overall lovely stay at the Hyatt Regency Grand Reserve in Puerto Rico. Some things that really stood out: - The hotel itself was clean and housekeeping did a great job. - The grounds were beautiful and well maintained. - The servers by the pool were very attentive and constantly asking us if we need anything. It never felt like we had to wait for another drink. - The main pool is really big and has a swim up bar. - We stayed in a 2 queen deluxe villa and there was tons of closet space and a huge bathroom. - The "food truck" by the pool had really good lunch selections. - The hotel is less than 45 minutes from SJU and also no more than 45 minutes from the Cieba ferry, it's in a great location. A couple of things that can be improved: - I am a Hyatt World member and requested a late checkout due to my flight time. The morning of, they were able to accommodate the later checkout but let me know it would cost $25/hr. I understand that late checkouts may not always be available, but if they are and the guest is only requesting an hour or two there should not be a charge, especially for Hyatt World members. It seems like a petty money grab in a situation that could instead leave a lot of goodwill with the guest if it was complimentary. - Another customer service issue. We had a 9pm reservation at Nori. The hibachi chef did not start cooking until 9:50pm. The entire time we were sitting there the server never thought to offer the table complimentary drinks for the wait. It's just something you would expect at a 5 star resort. Doing everything possible to make sure your guests were happy. I did pull the server aside and ask her to ask her manager if she could comp a round for the table. The manager herself came over and was wonderful and comped a round of drinks and apologized for the wait, and then followed up after the meal to see how it was. But the servers can use better training on what to do in these situations. Overall, I'd stay here again, but it would be a better experience if customer service took top priority.

  Oct 30, 2025