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Viva Wyndham Maya

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $939 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.0
Service
 
3.9
Beaches & Pools
 
4.2
Dining Options
 
3.2
Room Comfort
 
3.4
3.8 out of 5
"This was my first trip anywhere with my 2 boys 13 &11. I booked based on photos and reviews. We had a room near the garden, lower level with beach view as well. The pol,beach and snack bar was very clo..." – Renee34
209 out of 278 (75%) customers would recommend this product to a friend.
the beautiful beach Beach security Our room At the front of the resort Climbing the pyramid at Coba. View from the room Our view from our resort. Pool & Bar The Beautiful Beach! Relaxing beach chairs & unbrellas beach pool-side looking to beach view from our room From our room #2100 Walk-way to Main Buffet Pooside at Viva Wyndham Maya A place to use wi-fi and relax near the front desk. The beach
All Customer Reviews
1-4 of 231 reviews. Sort by
February 17, 2020
Amazing beach, great staff, overall great value

This was our 2nd trip back to the Viva Wyndham Maya in Playacar. We travel to the area annually with a large group ranging from ages 8-65 yrs old. We love the location, always feel safe, and its a tolerable trip from the airport. My biggest point for this resort - is the beach! Its impeccable, and always well kept (we've also stayed at resorts next door or a few doors down). The gated community of Playacar is within walking distance to Playa Del Carmen, and we've only experienced welcoming locals while out and about if we ventured off the resort in the community. For the overall value (comparing prices, beach view, restaurants, entertainment, etc) Viva Wyndham is a great choice! The resort also offers timeshare options (but they in no way push you to learn more). We love it so much that we are interested in learning more. Event Staff, wait service, cleaning staff, concierge and check in staff - all were amazing. They work so hard to make sure everything is clean, and yet have so much fun while doing so. The nightly shows are very entertaining, and their daytime fun isn't annoying by any means. If you enjoy working out on the resort, their gym is great & well furnished and monitored for safety as well. Lots of cardio, and free weights for all fitness levels! Food - their restaurants are great and have a good mixture of food options. We love late in the day on the beach, so we always made reservations for later in the evening (but I suggest you make your weekly reservations on the first day as they can fill up if you have a larger group). Size - this is a smaller resort, so you can easily walk to anywhere on the resort, which we liked with smaller children. While there is always something to do, and the beach is incredible - there isn't a fancy waterpark, etc. but there are boogie boards, catamarans, kayaks, and easy walking to shopping. We always book a private transfer to/from the airport - otherwise you may stop at several resorts to drop off other travelers, and we find it takes more than double the time to drive direct transport to the resort.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Wisconsin
Age: 35-44
Travel: 1-2 trips/year

February 16, 2020
Wasn’t super impressed

I’ve never given a bad review to any of the resorts I’ve stayed at but this is this first time I’ve been to a resort and most likely wouldn’t return. It wasn’t horrible and for the price it wasn’t that bad ... but the resort’s description was a bit misleading and I just wanted to be honest with my review since that’s what I look at before booking a resort I’ve never been to. So the trip from the airport is longer than expected. It’s farther out than other resorts so instead of it taking about 30 minutes to get to we were in our shuttle for almost 1.5 hours. Also, we were required to pay for the daily taxes and for the use of the in room safe during our stay so we were billed that on checkout which I’ve never had happen. The WiFi around the resort and in the room (free) was not good enough for us to use for work purposes or even just the typical social media use so we used our own data. The buffet is not great and I’m not very picky. Also, you are limited on restaurant reservations. You get a limited amount based on your stay so we were not able to visit the nicer restaurants each night ... only 2 nights of our stay. So we had the buffet one night and snack bar the other and both didn’t have many options. The room was great but we upgraded to an ocean front view and barely could see from our balcony. It wasn’t worth the upgrade. Though the room was beautiful and very clean. One thing I did like was the pool area only had one time in the morning when it was loud (water aerobics) but other than that it was quiet with nice jazz music always playing. The bar is right there and it still was quite peaceful. We are usually beach bums but this was the only spot where the WiFi worked well. The coffee at the cafe bar was fantastic but the coffee at the buffet was instant and had an off taste to it all week. So we would get coffee at the bar prior to breakfast and after. The beach is gorgeous but very busy. The chairs are far from the water but it’s a pretty view. Though they pack so many chairs on the beach in the resort’s area that you’re on top of your neighbor and really can’t move around. One last thing ... our Amstar person was nowhere to be found at the resort to book excursions through or get our info from to get back to the airport through their transport program. I’ve only had this happen one other time out of about 20 trips I’ve booked through them. This is also a timeshare resort so you will have people at check in bugging you to go to breakfast with them to listen to their specials. Again, it wasn’t awful but I’ve stayed at other resorts that I felt were much better. It just all depends on what you like out of a resort and what you don’t care about as much.


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Overall Rating: 3
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: Indiana
Age: 35-44
Travel: 7+ trips/year

January 28, 2020
Read Reviews Before Booking

This is the third Viva Wyndham Maya resort I have visited and mostly likely will be the last. First I’ll focus on the positive aspects of the resort. It is located on a beautiful beach which is kept clean. The specialty ala carte restaurants were very nice and the food much better than the La Terraza Buffet, however the portions in all of the restaurants were small. Unfortunately there are many more negative aspects to the resort. I am a seasoned traveler who has stayed at many all-inclusive throughout the Caribbean and I try to maintain a positive attitude realizing that other countries often do not compare to what is expected in the U.S. There were many disappointing things about the Viva Wyndham Maya but I’ll focus on a few. First, at registration I had to sign a document that I would pay a “sewage tax”, as the clerk called it, for $ 2.00 U.S. per day. I did not know about this and when I inquired at a later time it was an “environmental tax” that all guests must pay. Second, although there was a $ sign next to the in room safe icon on the website, it did not indicated that it was $2.00 U.S. There were two complimentary ½ liter bottles of water in the room when I checked in. After that guests were required to purchase there water. I have never been to a resort that did not supply drinking water. I find it amusing that you could have all the free tequila, rum, or vodka that you wanted for enjoyment but had to pay for water that sustains life. There were signs at the bars and beverage stations throughout the resort that said “it is forbidden to refill water bottles”. In fact there was an attendant at the drink stations to see that this rule was followed. While setting up a beach lounger before going to breakfast I was approached by security who wanted my room number and told me there is no reserving beach loungers. After pointing out the ten to twelve other loungers that were “reserved” with beach towels or other personal items, he shrugged and insisted I leave the loungers unclaimed. There was no hot water in my room each morning for shaving or showering. I reported this the first morning of my twelve day stay and it was never corrected. The water was hot in the late afternoon and evening. Several days my room was not cleaned until after 4:00 p.m. and I had to leave the room after returning from the day at the beach and wait outside. The food at the buffet restaurant was O.K. at best. The entrees were repetitive and often cold. I am still amazed how scrambled eggs can be that hard and dry. Some items were good and others just plain bad. There is a money exchange in the lobby which gave me pesos in large bills (500 pesos). Needing cash for taxis into town I could not get change at the money exchange, the reception desk, the gift shop, or guest relations. Needless to say the taxi driver did not have change for a 500 peso note (about $30.00 U.S.) None of these things ruined my trip but I made it uncomfortable at times and I expected more for a trip that cost $3,400. Many reviews give glowing reports and other are terrible. I suggest that you read both the good and bad ones and decided for yourself if the resort is worth the cost of your stay.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Pittsburgh PA
Age: Over 65
Travel: 1-2 trips/year

December 7, 2019
Good value for money

The resort was nice, loved the beach and pools. Rooms were adequate, comfortable beds, hard to get shower warm, was lukewarm at best. Food was plentiful but just ok. I would go back, but maybe look for something with better food.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Maine
Age: 45-54
Travel: 3-6 trips/year

Room Information

Viva Wyndham Maya features 604 spacious guest rooms that are decorated in vibrant colors. Rooms include two queen-size beds, a bathroom with shower and a balcony. Enjoy a variety of convenient amenities, such as air-conditioning, satellite TV, telephone, in-room safe, iron with ironing board, and hair dryer.

Room Details

Superior Room
Hotel/Studio Unit Details

Superior Deluxe Room
Hotel/Studio Unit Details

Superior Ocean View Room
Hotel/Studio Unit Details

What's to Love

This magnificent resort offers a culturally inspired ambiance, a high-energy atmosphere and international accents on both food and service. The 604-room beachfront resort Viva Wyndham Maya delivers an unforgettable all-inclusive vacation experience.

 

What We'd Change

Even though it is a little small, this beach at the Viva Wyndham Maya Resort is fantastic and perfect for enjoying the Caribbean sun.

 

Why You Should Go

The Resort offers a wide variety of sports including Trapeze and Paddle Boarding lessons. Featuring an extensive array of day and nighttime diversions, it's the perfect choice for couples, singles, dive enthusiasts or anyone seeking the vacation of a lifetime.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Dive Shop
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Playground
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Windsurfing
  • Sailing
  • Aerobics
  • Wedding Services
  • Sauna
  • Parking
  • Archery
  • Dance Classes
  • Medical Services ($)
  • Ping Pong
  • Nightclub/Disco
  • Bicycles
  • 5 Restaurants
  • 3 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Theater
  • Canoes
  • Hiking/Biking Trails
  • Audio-Visual Equipment ($)
  • Health Club
  • Spa ($)
  • Yoga
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • Tour Desk
  • Fitness Center
  • Free Parking
  • Beauty Salon ($)
  • In-Room Safe ($)
  • Jogging Trail
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Horseback Riding
  • Mayan Ruins
  • Nature Park(s)

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Viva Wyndham Maya

Paseo Xaman Ha No 5 Fracc. Playacar

+52 98 48 73 4600

Hotel Description

Viva Wyndham Maya in Playa del Carmen: Your Inner Island Child Awaits

When playtime calls you south of the border, make your way to Viva Wyndham Maya in Playa del Carmen, where you'll party all night and play all day for an amazing all-inclusive price.

Viva Wyndham Maya sits on a beautiful, Mexican, alabaster-sand beach, where the blue stretches so far it's hard to tell where the water ends and the sky begins. The oceanfront pool, with a bubbling Jacuzzi is magnetizing as well. Your kids will love having their own children's pool nearby. Viva Wyndham Maya doesn't make you play alone, offering organized beach games or water polo. Sailing and windsurfing lessons will challenge the land-lubber in you. If your interest involves deeper water, check out the PADI-certified Viva Wyndham Diving Center where, for an additional fee, dive pros can take you to the Maya Reef, the second longest barrier reef in the world. Here a colorful world of creatures is just waiting for you and your underwater camera.

Are you one of those stressed-out souls needing a little more than warm sun and cool water to untie your knots? Then the Renova Spa with its sauna and steam bath is just the thing. If you really want to make your vacation memorable, go to the spa's beach cottage, where you can get a Mayan tattoo or Caribbean braids. And what's more romantic than a Couples Moonlight Massage?

After you've built up an appetite with all these activities, you can choose from one buffet and four a la carte restaurants to satisfy your hunger. In addition, guests can enjoy the restaurants of Viva Wyndham Maya's sister resort, Viva Wyndham Azteca, for an additional charge of $12.50 USD per adult, $6.25 USD per child 4-11 years old and free for children 3 and under. Dinner reservations are required for the speciality restaurants.

The fun doesn't end after dinner. Nightly entertainment, themed parties and an on-site discotheque means you'll be rocking long into the evening. The resort has a covered theater that seats 600 people, so evening entertainment isn't crowded. This vacation is definitely one for your inner child.

This hotel is All-Inclusive.
Features include:

  • Full breakfast, lunch, dinner and 24-hour snacks
  • Unlimited alcoholic and non-alcoholic drinks - 24 hour bar service
  • Welcome cocktail
  • Live nightly entertainment
  • All taxes and gratuities


DINING

This hotel includes unlimited food and drinks but some dining restrictions may apply. Please check with the hotel for details.

La Terraza
Type: International
Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm
Description: International buffet restaurant with nightly themed dinners.
Dress code: Casual

Portofino
Type: Mediterranean
Hours: Daily, 6pm-9:30pm
Description: Mediterranean dinner restaurant. Reservations are required.
Dress code: Elegant casual.

Hacienda Don Diego
Type: Mexican
Hours: Daily, 6pm-9:30pm
Description: Mexican dinner restaurant. Reservations are required.
Dress code: Elegant casual.

Miramare
Type: A la carte
Hours: Daily, 7pm-9:30pm
Description: Pizza and pasta a la carte. Reservations are required.
Dress code: Casual

Viva Cafe
Type: International
Hours: Daily, 6pm-9:30pm
Description: Specializing in a unique culinary fusion of international and modern dishes. Reservations are required.
Dress code: Elegant casual.

El Cenote
Type: Snack Bar
Hours: Daily
Description: Take a break from splashing around the pool. This pool-side snack bar serves delicious burgers, fries, hot dogs, pizzas and more.
Dress code:
Casual

In addition, guests can enjoy at the sister property Viva Wyndham Azteca the "Il Palco," Italian a la carte restaurant, the "Xul ha," which is a Mayan specialty restaurant and also, the "Bamboo" Oriental a la carte restaurant (extra charge, reservations required, limited availability).

All hours are subject to change. Reservations are limited and depend on length of stay.



BARS/NIGHTLIFE

Cocktail and snack bar
Daily, 24 hours.

Lobby Bar
Daily, 6am-2am

Disco bar
Live entertainment nightly at the covered 600-person theater; disco; theme parties.



BEACH

Viva Wyndham Maya features pristine beaches and turquoise waters. The Mayan Reef, the second-longest barrier reef in the world, offers world-class diving just off shore.

POOLS

Two freshwater swimming pools with chaise lounges and complimentary towels; a children's pool are also available.

SPORTS/ACTIVITIES

Water activities

  • Pool and beach games with prizes
  • Windsurfing, with group lessons
  • Canoeing
  • Kayaking
  • Introductory dive lessons
  • Water aerobics
  • Beach volleyball
  • Snorkeling
  • Paddle board

Available for an additional charge:

  • Advanced diving lessons and excursions
  • Fishing

Land

  • Cardio-vascular equipment
  • Hiking
  • Jogging track/trail
  • Nature trails
  • Playground
  • Tennis courts
  • Weightlifting equipment
  • Archery
  • Bicycles
  • Climbing wall


INTERNET

Complimentary Wi-Fi is available throughout the resort.

SPA SERVICES

The Renova Spa at Viva Wyndham Maya offers a full complement of spa services that will leave you feeling both relaxed and recharged for an additional charge. Services include:
  • Massages
  • Body Treatments
  • Holistic Therapies
  • Beauty Salon
  • Hydrotherapy
  • Facials

For a special treat, schedule a spa service at our beachside cottage, a beautiful open-air Caribbean palapa, just steps from the main spa building, where you can get a Mayan tattoo design, have your hair put into Caribbean braids or enjoy a soothing massage. This location is especially romantic at night for a Couple's Moonlight Massage.



WEDDING PACKAGE (US $1,125)
Features an Up-Grade to an ocean view room with a King size bed; Fruit basket in the room upon arrival; In- room breakfast the day after the wedding; Late morning maid service; Late check-out; Free safety box; Free Wi-Fi; In-room honeymoon surprise; Assistance of an on-property wedding coordinator; Civil judge and legal expenses ***; Translation of the ceremony into English (ceremony is performed in Spanish); Romantic dinner for 2; Bridal bouquet; Wedding cake & Sparkling wine for 10 people; Background music & decorations; 10 color photos; Reception dinner the night of the wedding. Subject to availability; ***Does not include legalization.



FREE HONEYMOON PACKAGE

For a minimum of 4 days and 3 nights stay, your clients will be able to enjoy, at no additional charge the following package: Upgrade to a higher category room, based on hotel availability, a bottle of champagne/sparkling wine, a fruit basket, an hors d'ouvres tray, a 7" x 4 " picture, 2 t-shirts, plus our all-inclusive package. Copy of the marriage certificate required upon check-in, and within six months of marriage.



CHILD CARE

Viva Wyndham Kids' Retreat is a supervised activities program where children ages 4-12 participate in age-specific activities, including drawing and painting, windsurfing, mini tournaments, kayaking, volleyball, sandcastle building, board games, pool games, talent shows, puzzles, video games and face painting.

The Viva Wyndham Kids' Retreat is open daily from 8am- 10pm and is included in the all-inclusive vacation price.

Babysitting services are available for an additional charge.



ADDITIONAL DETAILS

Location
Viva Wyndham Maya is located 2 miles from Playa del Carmen Town and 38 miles from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Smoking Policy
Beginning December 20, 2014, Viva Wyndham Maya will offer only non-smoking rooms to ensure a clean air hotel environment. Smoking is still permitted on the balconies to accommodate guests who smoke.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective January 1, 2020. Hotels will collect $25.45 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 4/17 - 10/31
Starting at $939 was $1539
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
5 days, 4 nights
Travel Dates 2/24 - 4/5
Starting at $1009 was $1749
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!

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