Ventus At Marina El Cid

The beach water was black , smelly, rocky. It was a nightmare for me to travel to Cancun and have this “ beach” . Actually the hotel guests told me they don’t visit that hotel looking fir a decent beach. They told they knew the beach is awful there. I feel misrepresented by the Cheap Caribbean agent because when I was booking I was clear my priority was a nice beach.

Second year here. Did not disappoint!! Not for beach lovers but rooms, pools, food quality and service are fantastic. Looking forward to next year!

Ventus was amazing. I was sad the last day there. I didn’t want to leave the place. My husband and I are planning to come back without the kiddos this time. The service was top notch. Everyone was so friendly and and open and ready to help in any way. If I were to change anything I wouldn’t repeat the sales meeting I had. It was way too long and just not worth my time when I found out the price. But now I know for next time to just say NO to this option. Definitely recommend this place for family or couples. You will have an amazing time. The beach was a bit dirty do to all the seaweed washing up but ventus tried their best to keep it clean. I don’t believe it’s ventus fault how the beach was looking. That’s Mother Nature but we did have the opportunity to visit A near by island were the beach was beautiful. Can’t want to my next trip here.

Upon arrive to the hotel you go through a short rocky road makes you feel like your going into the country. As soon as we arrived and got off the car you HIT with the NASTY smell of dead sargassum which kind of like seaweed. Its nothing the hotel can do about but the smell is pretty bad. As soon as you enter the hotel lobby you have pleasant smell of flower which I feel they try to cover up the horrible smell from outside. We had the platinum member ship, that included premium alcohol, and butler. Alcohol was nice and our butler on 3 separate occasions had little surprise in our room that were really nice. BEWARE of the time share they tried to get us two go on 2 separate times and the first lady was so aggressive not really listening to what i wanted to say bc she wanted to make the sell just so that i could go listen to the pitch. Im in sales and didn't buy her pitch. The hotel is clean, and they have golf carts take you around the property but the property is small so you can walk everywhere in less 15min. I felt like their food selection wasn't great...don't get me wrong I love the TACOS at Dolores. Everything else was ok, nothing great. Don't choose this hotel if your looking for great tasting food. Staff was really nice and always willing to go help out with any little thing. They had foam party one day that my son loved. Most of the actives are done at the pool located at the Marina. We stayed a Ventus but didn't really mind the walking even with two young kids. The beach was only bc of the problem above. The water is not clear as we wished again nothing the hotel could do. overall it was nice place family liked it but not sure if we would go back.