What We Love
- Lounge in rooms featuring modern styling, adorned in minimalistic tones.
- Indulge your palate with a variety of global flavors, and finish the night off with trendy bars & live music.
- 24-hour room service means that luxurious amenities will only ever be a call away.
Things to Know
- The resort is only 30 minutes from the Cancun airport.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- Adult and kid-friendly activities are located throughout the resort.
Resort Details
- AbniaHave a drink and enjoy the entertainment at our lobby bar.
- AromasWake up to the comforting aroma of freshly ground coffee and delicate specialty teas. For a special treat, indulge yourself with our own gelato.
- FreskoChoose from an array of perfectly light menu options, try one of our healthy salads, paninis and much more.
- ìle de FranceAuthentic French fine-dining experience, a superb gourmet A la carte menu.
- La CrêpeSweet and savory on one menu! Because there is always room for dessert, this will be a "must visit."
- Macondo ocean deck barOffering international brand beverages and tropical cocktails while delivering a relaxing view of our infinity pool.
- MaizA glimpse of México, what a tantalizing treat!
- Mercado de DoloresGuests will be tempted by seven distinct cuisine specialties that include authentic delicatessen fare, seafood, Italian, Thai and amazing desserts.
- Pizzeria II PeccatoDelight your palate with the rich flavors and textures from Italy.
- Sea PlaceThe finest seafood you can enjoy! Your window into the delicious bounty of the Caribbean.
- Wok Asian Cuisine
Enjoy our Asian infused menu-unique noodle and rice dishes are just the beginning of delicacies that will be offered.
- Zanza lounge barLocated between the main two pools with live music in the afternoons, ranging from reggae to jazz, and enjoy a relaxing atmosphere.
- Beachfront
- Boutiques/stores†
- Business center†
- Car rental desk†
- Concierge desk†
- Ice machine†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Room service
- Beachfront
- Boutiques/stores†
- Business center†
- Car rental desk†
- Concierge desk†
- Ice machine†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Room service
- Spa, Offsite†
- Tour/sightseeing desk†
- Turndown service
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's program, onsite
- Fitness center on-site
- General †- Pickleball Center (2 Courts)
The Pickleball Center is part of the all-inclusive plan. - PoolThere are 2 adults-only pools with two Jacuzzis.
There's also an infinity pool – beautiful designed in such a way that the edge appears to merge with the ocean.
- Volleyball
Beach volleyball
- Water activities- Kayaks
- Paddle boards
- Boogie boards
- Hobie cat rides
Children under the age of 18 must have adult supervision.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4568 reviews
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Jul 01, 2025Awesome summer vacation resort!
This resort exceeded my expectations! We were a family of four with 2 kids (age 5 & 9) From the moment we pulled up to the resort we were blown away by the hospitality. All of the staff was pleasant and cordial. The platinum lounge was our hangout before dinners and after breakfast most days before going to the pool for the remainder of the day. The food in the french restaurant was fresh and had a nice variety. I was able to find something for my 2 picky kids. The Delores was where we had lunch most days and the selection was great. Tacos, pizza, salads, pastas, asian, shwarma.. the list goes on. The presentation of all meals was exceptional. My favorite was A'Kaat. Flavors were excellent! My room was cleaned everyday by Anita and normally I don't walk barefoot in hotel rooms especially by the beach but our room was spotless. Not a speck of dust on the floor or anywhere in the room. The mini bar was stocked fully at all times. Our butler was Samu and Alexandro who was always available to answer questions, make dinner reservations or provide transportation to another part of the resort. The pools are all well maintained ( we went to the Ventus pool but most days were in the main pool on the Marina side.) My only complaint was the first night we were there ( Sunday June 22) we had no choice but to eat at the Alahambar buffet at Marina and I waited online for an hour for a pasta dish for my daughter. The chicken nuggets and french fries that were supposed to be for kids were eaten up right away by all the adults that did not want to wait in line for food and was never refilled. The pizza case was empty as well. There should be another option as well for the amount of people, they simply could not keep up with the demand. My 5 year old fell asleep at the table before he got anything to eat and my daughter cried on the long line. Thank god for the donuts and pastries in the cafe. Management, please take this into consideration. We came back home to Pennsylvania on Friday June 27th and I miss this place already!! We cannot wait to return, hopefully they change some things.
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Jul 01, 2025
Amazing vacation
Very nice service, very nice people, Alejandro was very nice and helped in any questions we needed and anything we had planned
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Jul 01, 2025
Very relaxing vacation at El Cid Ventus!
We had a very enjoyable vacation with family at El Cid Ventus. The food was excellent at all the restaurants with very attentive meseros. Excellent gym equipment. Hydrotherapy was very relaxing. Butlers Sebastian and Ricardo were very attentive to our needs and comfort. Our room had a gorgeous ocean front view. Daily housekeeping kept our rooms clean and comfortable.
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Jul 01, 2025
Exceptional
Excellent service, very friendly and helpful staff. Food was wonderful and super fresh every day. The rooms were very clean and were greatly served every day. A lot of pools with open bars. The waiters were very attentive in restaurants, cafe and bars.
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Jul 01, 2025Disappointing
Extremely disappointed. I’ve been to many all inclusive “luxury” resorts before and this feels more like a budget resort. No one in our party liked the food and room service was worse. Good luck with reasonable dinner reservations if any are available at all. Some room service items were received undercooked, bread and chips were stale. Phones in the room did not work even after being “fixed” by maintenance. Platinum service is a waste of money. Many times we were advised the carts were too busy to pick us up and we had to ask multiple times for items we were requesting often times to not receive them at all. Often we would return to our room at 5 PM to find it unclean, even though we would see the maid service on our floor early in the afternoon. Avoid the presentation no matter what they offer you! It’s not worth the headache and half day of your vacation. The people are very aggressive, insulting and extremely rude especially when they realize they don’t have a sale. I’m not on vacation to be harassed nor will I be bullied and talked down to because I don’t fall for your timeshare lies. Overall, staff is subpar and sometimes rude(mostly wait staff)as well. I have no intention of returning or recommending El Cid resorts.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $15 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
• Basic Wi-Fi 4 devices per room
• 2 hours late check out based on availability
• Parking , valet parking service
• Transportation between Hotels
• Gym
• Unlimited local phone calls
• Safe deposit box
• Concierge services
- Pet Policy : Pets Not Allowed