Valentin Imperial Riviera Maya

How do I get the package price?8 answers

I'm looking at the package deal for the Valentin Imerial Maya for $599 per person but when I put in dates the price doubles. How do I get the trip for $599?? It doesn't have selected days.

7 years, 92 months ago

jenajoy

the price is 599 per person double occupancy only...then depending on what airport u fly out of it might be extra for that and then tax basically you can call them if you want, but i think all in all it will not cost 1200 its more like 1800 total. I have stayed at this resort beofre and and it wonderful! we are going back. hope this helps...good luck.

johnswife

Did you enter in the promo code? At the bottom of the page there is a area to enter in the promo code that applies to you.

SFun

I had trouble with that too when we were booking. You really just have to toggle with the dates for a while to find a combination that works. Also, where you're flying from probably adds significantly to the price because the price is calculated based on a flight leaving from Ft. Lauderdale.

NatureGrl

Call the representative at Cheap Caribbean... it will be faster

Dolpina

It all depends where you are flying from, how many stops, etc. For example, where we fly out of, we always have to go to a larger airport that goes right to Cancun.

runner1909

I know when we booked there was a code we had to use to get $450 dollars off (ex. MAYA450) and you don't put the code in until you get close to the end, like after picking the flight and stuff. Hope that helps..

afox23

Usually it automatically selects 2 people - which would be why the price doubles. Otherwise check the dates in ().

sherryKM

It depends on the dates you wanna travel

Sledge

I believe the price shown is for the resort only and airfare from the closest city only, and does not include airport transfers or taxes. I talked to some people who flew from different areas of the country and thus their cost was different than mine. However, I must say no matter where you come from, the value is just amazing as it is truly a five star resort with impeccable services, outstanding facilities, and the beauty of the buildings, grounds and multiple pools exceeds anything I have seen -- even in Hawaii.

Helmie

How is the swimming at this resort?12 answers

7 years, 92 months ago

Gretchen

Amazing! So many pools to choose from, and the entire resort is adult only so the noise levels are very low. Beach is also amazing!

CaribbeanJim

Just click on your departure city, enter your dates, number of passengers, etc and away you go!

CaribbeanJim

They have one of the largest pools I have seen. The beach is nice on one side but very rocky on the other side. You do need to get up early in the morning 6a.m. to reserve chairs at the pool and beach or else they are gone. Many of the chairs at the pool and beach are reserved for the more expensive room.

cjay

Great!

GeoJr

The pools were nice and not too cold (we were there in March). The water at the beach was extremely rough and there's a pretty small roped off area where you can swim. The swimming area does have a sandy bottom which was nice. We swam every day in the pool and ocean. Had a great time.

NatureGrl

Swimming is fabulous. the main pool was huge. The swim up room pools were quiet and nice. Water was perfect temperature. The beach was the nicest I have ever seen. crystal clear water. I love big waves and this beach had it. The ocean front room has all rock and coral in front of its beach, so we felt this would not be worth it

Happyvacationer1

excellent. the pool is huge and very clean. there are no little kids running around, and the beach is beautiful. once i got in the pool i spent a good part of my day in the water!

dickybeau

Excellent. The pool is huge. There are also several smaller pools if you want something more mellow. The beach is great, and you can swim there as well.

Coach

The swimming was terrific, gentle water and warm. There is a school of angle fish that stays right near the beach. If you take some bread with you they will swim right up to you and eat it. If you are facing the ocean go all the way to the left to get into the water, least amount of pebbles at the water line. After a couple of feet it is all soft sand.

BrianL12

Swimming was great. Both the pool and beaches are not overcrowded. One area in the water at the beach had some rocks. Water temperature was wonderful (April 2011).

xxxxx

Swimming at this resort is amazing. If you like the ocean, you will love this beach. The water is so clear and warm and you can go pretty far out without it getting deep. There are angel fish that you can feed and my husband snorkeled so he could see them. There is a net to keep out any unwanted intruders. :) The pool is huge, but we found that we loved the beach more and was there everyday.

HeatherO

The pool water is very clear and well kept. There's a larger pool with 2 swim up bars, and a volleyball net. Then there are smaller pools closer to the buildings you sleep in. The ocean is very clear, and a section is flagged out so you don't step on rocks. The water has waves, so youwouldn't lay there and float but the waves aren't that big. It's a lot of fun!

jjbabycakes

Swimming is ok at the pools, but as there is only one big pool, then it's recommended to go early in the morning before the water squatters get there with their giant insulated mugs and drink all day w/o getting out of the water to properly relocate said liquid intake. There is a smaller lap pool which may help as well. The beach offers fairly open swimming as long as there are no major winds which limits where you can swim

NewYorkGringo

The swimming was good in that the pool is very long and offers a quiet end away from all the afternoon activities. It has lots room to roam. It also has a beach which offers good sandy beach swimming as well.

fish19

Fabulous Beach.. White Sand, Coral free in swimming area, easy to get in and out of the water, fun to play in the waves.

Dolpina

How far is the Valentin from Playa Del Carmen?11 answers

We were wondering what there is to do outside of the resort besides the already listed excursions?

7 years, 92 months ago

Mosie

The Valentin Imperial Maya is approximately 20 minutes by taxi to Playa del Carmen and approximately 30 minutes to Cancun, where there are a number of restaurants and shopping opportunities. There are also a couple of golf courses in the area as well as the Xel-Ha and Xcaret theme parks and the Tulum pyramids.

KateCC

Playa del Carmen is a 20 minute cab ride away. The Valentin also has a shuttle that goes twice a day at designated times for $17 per person. The cab ride is $22 each way. You can take the ferry from Playa del Carmen and go to the Island of Cozymel. They have other trips that you can take for snorkeling, visiting the ruins etc. but they are all at a cost.

cjay

The Valentine is about 15-20 minutes away from Playa. We went to Playa and it was very nice. We shopped, ate lunch and went to the beach. We also went to Tlum which was beautiful.

Miker

once you arrive at this resort, you will not want to leave to venture out and spend more money! there is plenty to do, eat, and drink!

dickybeau

Playa Del Carmen is about 20 min away by taxi. There is also several Mayan ruins within an hour. I would recomend going to at least one of them.

BrianL12

You are about 25 miles from Playa. There are two shuttles a day that go there. One afternoon and one evening.

LoisandClark

The hotel has 2 shuttles per day, morning & afternoon. In April, 2011, it costs $18 per person, and it takes about a half hour to get to Playa Del Carmen.

ShGar

We took an excursion to Playa del Carmen and it only took about 30 minutes. We also did the Tulum Extreme which took you to the Mayan Ruins, snorkeling in a cenote, rapelling, and zip-lining (lunch included). The trip to Tulum was about an hour but well worth it.

xxxxx

The Valentin is about 20 minutes away from Playa del Carmen. You can ride the Valentin shuttle for $18.00 per person round trip. Playa del Carmen is ok if you want to shop and walk around. We also went to Xel Ha....which we love and recommend highly.

HeatherO

It's roughly 20-25 minutes from Playa del Carmen. The resort has a daily shuttle to Playa del Carmen for $18 pp, or you could take a cab for $25 each way. Valentin Imperial Maya is between Peurto Morales and Playa del Carmen. The resort is one hour away from Tulum where there are Mayan ruins to tour. Also along the way to Tulum there are cenotes. We did a tour at the Jungle Place (1 hour away from resort) where we interacted with rescued spider monkeys. It was awesome. You can rent a car from the resort for $65 and drive to any of these places very easily and safely.

Katyquita

We went to Cancun for half a day of shopping in a local market and lunch. You can go to Cozumel for a day. I highly recommend going to Playa del Carmen. Take a taxi or van (it's cheaper) and go from 1:00 to 9:00. Pay half the fee when you get there and the other half when they bring you back. Playa is full of shops and restaurants and bars. Eat at one of the places on the beach, the sand is like talcum powder.

Zeusmeister

resort map available?11 answers

Does anyone have a resort map that shows where each type of room is located? (silver, golden, etc). Also, if we were placed in a room far from the beach do any of the pools go throughout the property so that one could swim/float instead of having to do too much walking? I have bad knees. Thanks

7 years, 92 months ago

nottachef

You may be able to find a resort map for the resort on their website at www.valentinmaya.com. The resort's pools do not interconnect throughout the property and the resort is quite large, so if you are looking to be in a room that is centrally located, request to be in building 4 or 5 as they are in the center of the property.

KateCC

We just returned from the Valentin and it is a very large resort and does require a lot of walking unless you get a beachfront room which goes out onto the beach. There are several pools but are located in the center. They do have a map they give you when you arrive. They might be able to fax or email you one.

cjay

The property does have a map locating all amentities. You could not swim from location to location. A lot of walking is required but you could call the front desk to come to your room with a cart to pick you up and take you to your destination. The service there is excellent.

GeoJr

The pool is quite long and you could float a long way in it. The resort many golf carts on which you could catch a ride to the beach.

Verch

As to the walking, some units are more centrally located and shuttles (golf carts) are available.

lejaptnt

There should be a map on their website. Also, when you book, request a room close to one of the smaller pools so that you don't have to walk.

Coach

I have a really bad back and cannot walk that far at all. We stayed in a golden suite. It is close to the beach, close to the main pool and there is a separate pool that our patio went out to. It is called a swim up suite. The only thing was that it was too far of a walk for me to the restaurants. But all you have to do is call, and someone will pick you up and take you. When you are ready to go back to the room, they will take you back too! Hope this helps.

Cohy

The pools do not connect and the place is big but they have shuttles to take you cheerfully wherever you want to go -- to another pool, to the ocean, or restaurants. I have some trouble walking too but I just pick up the phone, called the front desk and a shuttle was there to pick you up within 5 - 10 minutes. They picked you up from your hotel room to where you wanted to go and from restaurants, or from the plaza at night after the shows. No problem at all getting around and they conversed during the ride about the Valentin, the scenery , nightlife, animals, and restaurants.

Zubs

Sorry I don't have a map... you can call the front desk and they can send transportation (huge golfcart or sometimes a car) and they can come pick you up and take you to where you want to go. Building 6 was pretty close to the ocean, maybe a block or so away? Also, yes there is a huge wrap around pool (they call a lazy river-it doesn't move you, you have to swim) that goes around the buildings and ends at building 6.

Mysty

We just had a reg room and were in building 3, we found it was perfectly located in the middle of beach, pool, food. There is a lazy river on the back side of the property that has a lazy river and its own beach but the beach isnt for swimming and its a longer walk to everything else. They do have golf carts and little cars driving around constantly giving people rides. Hope this helps!

NicoleM

Although I highly recommend this resort, there was a good amount of walking involved as this resort is very large and spread out.

btbroncs

Is there a beach bar or waiters serving drinks on the beach?11 answers

7 years, 88 months ago

JAS

Yes, around noon someone from the bar walk the beach area offering lunch and drinks

bnthall

Yes, there are waiters on the beach. It takes a while for them to return with drinks though, even if you tip them. I think it's only 1 waiter at a time for the entire beach. There isn't a bar on the beach, but it's close.

Venessa

There are 2 beach bars that had someone bringing drinks to your spot on the beach. They also had snacks at the beach bars. There was premium alcohol and the drinks were well made. There are other bars and eating sites to get drinks. It was very easy to get a drink whenever we wanted one.

CJfromCA

Technically it's not a beach bar, but there is a bar overlooking the beach with fancy-schmancy beach "beds" maybe 25 feet from the water. There are also waiters running around everywhere.

Theo

Yes there is a beach bar by both sitting areas and there were waiters serving drinks at both.

DAWNWISCONSIN

yes, both!

NicoleM

Yes, there are bars everywhere! and a waiter will come to you while you are on the beach.

Kangie

Yes, here is a beach bar located just off the beach. In addition, waiter do come and take your drink orders on both the beach and around the pool.

smitheran

There is a beach bar right on the entrance to the beach, which was great. And they do have servers, but since they are trying to cover the whole beach crowd at busy times it is quicker to head up to the bar yourself.

ashmouth

There were two pool bars at the pool, and for the beach, there is a small bar hut at the one entrance to the beach that you can get drinks at. There is a waiter or waitress that walks the beach taking orders, but most people (if not all) that used them tipped each time.

btbroncs

yes

SusanandJeff

What is the cost to upgrade your room ?11 answers

We were considering upgrading to the Emerald suite but were uncertain of the cost and if the "regular" rooms are nice we would probably opt to spend our money and squeeze another day or two at the resort...your experiences ? Thank You

7 years, 88 months ago

pablo

The best way to determine how much a room upgrade would be is to proceed through a booking until you get to the page where the room categories are displayed. The room category that is pre-selected has no additional cost assessed. The additional cost for selecting another room category is located to the right of the room description. For example, a trip in September for 4 nights booked today, the room with no additional cost is the Deluxe Junior Suite. If the Emerald Suite is selected the additional cost would be $128 for the length of stay for two people. Both room categories are very nicely appointed with similar amenities, however the Emerald Suites are closest to the beach .

ccsusan1

This may be too much information...but the Emerald suite does not have the bathroom privacy we Americans are accustomed to. The door to the toilet is not a full door. Otherwise....the Emerald Suite has a beautiful HUGE jetted tube and plenty of room. We were in building 2 and it was convenient to the plaza and restaurants. If you want more privacy, I would recommend the swim-up suites. (...and we stayed Sat. to Thursday....another couple of days would have been great!!!)

SusanandJeff

We were in an Emerald Suite for 1 week. The cost was $2800.00. Not sure how much more that is than the basic rooms. We loved our room, but next time we will probably go with a Silver Suite and stay and extra day. From the pictures they seem just as nice.

Shooty76

We stayed in a regular room (5 nights) and it did the job just fine. There was a king size bed, and a sitting area. The bathroom was adequate but not over the top. It was a decent size with one sink, one toilet with a separate door, shower (only big enough for one) and a jetted tub. The room still had a mini fridge and a coffee maker too. We didn't spend all that much time in our room anyway. If I had to choose between a nicer room or another day or two I would stay another day or two in the regular room!

afox23

the indoor jacuuzi is really nice but the beachfront rooms are not beachview. i'm not sure if you can get the indoor jacuuzi without beachfront. the swimout rooms aren't really swim out. . . a lazy river is approximately 15 ft away from the porch. we were on the 1st floor beach front and it wasn't worth the money.

moneyman116

I stayed in the emerald suite specifically for the ocean view, and even emailed the hotel and wrote in our cheap Caribbean booking my preference for second floor. We did not receive it and only saw jungle foliage right out our room. Unless you are booking for the huge hot tub, I personally would not book this room again. The others were just as sufficient.

IndianaSLP

We stayed in the Deluxe Jr. Suite and it was more than adequate. It had an enormous bathroom, huge balcony, and sitting area in addition to the beds. We honestly didn't spend much time in our room anyway since it was so beautiful by the pool and at the beach. We wished we had a few more days (we were there for five), so I'd definitely opt for elongating your trip!

hmorris714

When you go with Cheapcaribbean.com they usually will upgrade you one upgrade. Also call ahead and tell them it is a special occasion - the customer service and concierges are outstanding.

sherryKM

It ranges anywhere from $200 to $500

Sledge

Our "regular" room was very spacious and nicely appointed. I would spend the money instead on getting the privilege package, which allows you to make reservations at the restaurants and for palapas at the beach and pool, and gives you access to the privilege salon.

rgrm

My friend and I traveled as singles together, and upgraded to a Golden Junior Suite at an extremely reasonable cost, which was well worth it. We had complimentary robes and slippers in the room, a private pool for our end of the buidling beneath our balcony, a separate living/dining area which was wonderful when enjoying room service or when one of us was resting and the other wanted to read or watch tv. The bathroom had a jacuzzi tub and a separate shower, a separate toilet area with bidet! I say go for it and you won't be sorry!

Helmie

What is the weather like in october?7 answers

7 years, 88 months ago

Rob

The average weather for Riviera Maya in October is highest 85 degrees and the lowest is an averge of 75 degrees.

DanielleCC

Well I was there in the beginning of July and it was their rainy season. I talked with one of the workers and he said the summer (June/July/August) is really the only time of the year they get rain and the rest of the year is dry.

afox23

The weather is a very hot and humid climate.....

Bluedaddy

We were there October 4-9th, the weather was about 85 to 90 the whole time a lot of rain but, that is to be expected for October still a nice time to go

Mels

We were there Oct 5-9 and it was warm but not too hot. Buildings are air conditioned and pool was perfect temperature. It rained a little a couple of days but not a problem - twice it was early morning and only lasted a few minutes, and once it rained in the afternoon but we were in the pool and under the pool bar overhang, so it was actually quite fun!

LuvsGoldens

the weather is great in October we just got back...mis 80s

DanG

Warm but there's always a chance for a hurricane in the Caribbean

Sledge

what about if i am single?6 answers

can i get this deal if i am going by myself only?

7 years, 87 months ago

vicky

It's a little more expensive if you book it by yourself. But I highly recommend to go to this trip even if you're single and by yourself. That's what I did and I am very happy. you get to meet so many friendly people and will never feel lonely. Go have fun...

mba44

Yes, you may certainly book a trip to this property for one person. The room rate that would be charged for a single would be about the same as the total of what two people in the room would pay. However the Promo Code Beach100 would be ineligible as it requires double occupancy.

ccsusan1

You can get the deal but there weren't too many singles, mostly couples. The few singles I met were disappointed that there weren't available matches.

CoronaCowboy

This is a couples only resort it would not be fun if you were single look to meet someone.

Mels

Absolutely.You might even get a better deal than me

Sledge

they dont care if your single. Just remember that almost everyone there is couples.

booty63

What variety of beer does the Valentin offer ?12 answers

7 years, 87 months ago

pablo

To recieve specfic information regarding beverages or meals at a resort you may contact the Valentin directly at 011 52 984 206 3660 or visit their website directly.

DanielleCC

dos equis amber and dark and coors light. that is it.

moneyman116

Coors light cans, Dos Equis, and Dos Equis Amber. Canned Tecate is also in the room fridge.

IndianaSLP

Dos equis, Tecate, I believe Tecate light and Coors light. No Corona.

MNMrs

I could only find Dos Equis and Tacate

angiezaps

Not much of a variety. They primarily serve Dos XX and Tecate. They DO NOT have Corona.

CoronaCowboy

Dos Equis, Coors light and Tecate Light.

chicagotravelers

The one thing that surprised me when I was there is all of the resorts are either Corona or Dos Equis, they won't have both. It must be some kind of distributor agreement. Valentin Imperial Maya was Dos Equis. They had the typical American beers there too but I think the taps were just Dos Equis is I remember correctly. As far as specialty beers I don't know, there was a Cigar Bar that had premium liquor, they may have had other beers too, not sure. I did not go in there.

CJCreasman

They have a big selection of beers and liquors

Sledge

Tecate, Dos Equis and bud light...from what I saw.

terribletoweler

Haha, coors light and Dos XX

MeechandDave

Lots of variety, including Dos Equis, Tecate, American Beers, etc. You shouldn't have a problem finding a beer you like!

DKKK

Great question! Only 2 kinds from what I could see: Dos Equis Lager (not amber) and Coors Light. "I rarely drink beer, but when I do.... it most assuredly is NOT Coors Light!" - the World's 2nd Most Interesting Man

rpkelly55

What are the additional costs for the upscale tequilas at the Salon Partegas (Ciga Bar)6 answers

Do they have quality tequila at the other bars ?

7 years, 87 months ago

pablo

I only sampled the tequilas at Salon Partegas. All of the bars are close together and should you ask for something special, I'm sure the bar tender will arrange to have it brought to you. The costs are not significant. I cannot remember exactly, but it wasn't high enough for me to take notice. Be sure to bring some quality cigars with you as those at the resort are expensive.

Riain

If you don't ask for it, they will make your drinks with shelf liquor. All you have to do is ask them for quality tequila and they will happily make your drink with that. No additional charge.

MrsDinnel

Yes

Sledge

Top notch alcohol is available all over the place, no extra charge anywhere was my experience. Bars and good service abound at this resort, including your choice of wine at the many excellent restaurants.

Helmie

All the liquor was "top-shelf". Bombay Sapphire gin, Cabo Wabo tequila, Crown Royal.... no extra surcharge for any of these.

rpkelly55

Name brand booze in the Don Miguel bar…….no additional cost.

svanb

When can I see what deals you have in April 2012?2 answers

7 years, 86 months ago

missionvv

I would advise checking our website every couple of weeks. We do have available rates already for many of our properties, however we do not have promotions for dates in April as yet. Right now the best deals, with promotions, are being offered for the fall of 2011. The best deals for April will probably come out late fall/early winter. Just keep checking!

ccsusan1

Soon

Sledge

Is there Scuba Diving available?11 answers

7 years, 86 months ago

CJ

Not on site, but they can hook you up with Scuba Steve.

Scubasan

If you have your SCUBA certificate already, scuba diving trips can be booked (at additional cost) with any of the tour groups that have booths available in the lobby. My husband did a two tank dive in an underground cave which he loved!! They also have SCUBA courses they do in the pool at the resort to get your certfication.

VetLady

Yes, but it is extra money.

Lauren435

Yes you just go to the activities desk and talk to them about what level you are and they can either set it up or you can find your own dives.

sherryKM

Yes - they offer it onsite. I didn't use it, but I saw the signs for it.

EileenL

yes, you can rent scuba gear

Anjulie

Yes.They have the 2nd largest reef

Sledge

Yes. Lessons are in the pool. Then there is a screened in area in the ocean. If your advanced, you can pay extra to take a half or full day trip to a coral reef.

LoriG

yes

caustin2424

There are some introductory "play-in-the-pool-with-scuba-equipment" activities that can be done for free in the pool area. Other lessons (designed to get a person ready for an introductory dive in the ocean) can also be arranged for a fee at the main pool. Other deeper dives for more experienced divers can also be arranged with these same PADI instructors located near the main pool.

DKKK

Yes,scuba is available. I think packages started around 100 and went up from there.

Fireman804

Is sailing available?9 answers

7 years, 86 months ago

Joe

Yes, catamaran's but get there early.

Scubasan

Sailing is not one of the non motorized water sports included in the resort, however there was a water sports company set up just off property on the beach that offers sailing, jetskiing, and parasailnig. Not sure of the prices, though.

VetLady

sailing IS available! they also have kayaks. it is located on the left side of the beach.

MrsDinnel

The resort did have 3 small catamarans available but we didn't use them. We went kayaking instead. Being that we were there at the low season, no one was using the catamarans, so I would think you could use them for as short as long as you liked.

mtoddg67

They had kayaks - but I didn't see any sunfish or the like there.

EileenL

Yes at the Valentin they have non-motorized water sports for free. Kayaking and sailing on hobbie cats.

DanG

Yes

Sledge

Parasailing and sailing available from the resort I tried to include some pictures, but the file sizes are too large.

LoriG

Yes, there was a Catamaran available. Not sure if there was a cost.

svanb

How is the food?11 answers

Quality? Options?

7 years, 86 months ago

BoardingBetty

AWSOME everything execpt maybe the italian place and I love italian too but was not really impressed the breakfast and the steak was amazing!!!!

Boppy

Food was delicious! Desserts were good. We were able to try every restaurant. Our favorites were Le Marche for breakfast, Tierra for lunch, and Il Olivo (Italian) and Taman Sari (Indonesian) for dinner. L'Alsace had phenomenol food and dessert. Drinks were tasty. You will not be disappointed!

MrsDinnel

There are 7 different restaurants and you do not need reservations. There is Italian, French, Japanese, Indonesian, Mexican, Steak, and Seafood. While we were there about 2 restaurants per night were closed, but we still had 5 to choose from. They put out a newsletter each day that tells you which ones are closed. We went to a different restaurant every night and then picked our favorite to return to on our last night. You do not need reservations and we never had to wait for a table. They also have 24 hour room service and a bar that serves snack food later at night. The quality of the food was very good, we were always stuffed and happy :-)

Lauren435

There were lots of options, and the food ranged from good to great. Breakfast and lunch were absolutely amazing (lots of yummy seafood!) and dinner was generally good (we liked the Indonesian restaurant and the sushi place, but were unimpressed by the French restuarant)

BostonMatt

There were 7 restaurants at the resort and we ended up eating at 5 of them. All of them had excellent choices but oddly enough, none of the ones where we ate, offered Mexican fare. There is a Mexican restaurant but we just never made it there. We only ate breakfast two mornings and both of those were buffet style. They were good and offered a wide variety. I wouldn't say that they were anything exceptional, but they were good. they offered the typical items: eggs, omelets, sausage, etc. The did have some very nice fruit options and fresh juices. All of our dinners were gourmet in style and we both enjoyed them very much. I would say that they were 4 to 5 stars and would probably cost an arm and leg back home. The quantity was fine for us but, if you wanted more, you simply had to ask. There were plenty of options. If you like seafood, they offered many fish dishes. The steaks were good but, that really isn't their speciality. If you are a vegetarian, there was a vegetable option at each meal as well. Since this is an adult only resort, there aren't any family style dishes, everything seems to be geared to pamper the adult palate. If you go to the Japanese restaurant, try the hibachi...it was fun and the food was awesome. Room service was also available and offered a wide variety. It was good quality as well. I recommend the chicken taco as a nice late night snack. I wouldn't worry about food at this resort...no matter how picky you might be, they will be able to satisfy. I hope this helps.

mtoddg67

The food was delicious! Lots of different restaurant options to choose from: Mexican, Japanese, Italian, French, Indonesian, steak, and seafood. We ate at the buffet for breakfast and lunch every day and always found something new and delicious to try. The quality and service were impecable, and the presentation was beautiful! We were there five days but could have easily stayed longer without getting tired of the meal options.

hmorris714

There were 5 or 6 restaurants on the property. They are all themed, mexican (of course, but we did not eat there), Steak, Seafood, Japanese, Indian, and Italian I think. My favorite was the seafood and the sushi bar, the steak was good too. You can make reservations or just show up, it's pretty laid back, not like a cruise where you have to eat at a certain time. Room Service is supposed to be 24hrs too, couldn't get a hold of anyone when we called late on night though. The breakfast and lunch buffets are good. The place closer to the lobby is better than the place by the beach (more choices). Regarding the quality, almost everything was top notch. The steaks and the seafood were great, the sushi was awesome. The hibachi table wasn't as good as i would have liked it but it was a good experience. We heard from another couple that the Mexican wasn't that good but we never tried it ourselves. Certain restaurants are closed on certain nights too so you'll have to check the days you are going so you don't miss a place you want to go.

CJCreasman

There are 5 main restaurants - ranging from steak, seafood, mexican, french and one other like japanese I think. The dinners are great - good service and nice food. You can get room service any time - free - but the menu is a bit limited but not bad. We loved the food and have been twice.

sherryKM

The food was very disappointing, the only good food was the Sushi

Mels

The food is outstanding....5 star

DanG

Excellent.They give you a whole variety of different meals.

Sledge

where exactly is this resort, what country??11 answers

7 years, 85 months ago

the absolutely right reverend

This Adults Only All-Inclusive resort is located 25 minutes from Cancun International Airport, 30 minutes from Cancun Mexico, and 25 minutes from Playa del Carmen.

KellyCC

Around 30 mins. from Cancun Airport (Mexico) to the hotel.

0gers

Mexico - between Cancun and Playa Del Carmen

sherryKM

cancun mexico

jrod

It is in Mexico. About 30 miles south of Cancun Airport. It is just north of Playa del Carmen on the eastern coast of Mexico.

MissouriCouple

The Valentin Imperial Maya is in the Riviera Maya area of Mexico, about 25 minutes south of Cancun, which is at the tipof the Yucatan Penninsula.

Dinergirl

Reviera,Maya in Mexico

Sledge

Mexico - south of Cancun "Mexican Riviera"

LoriG

25 mins. south of Cancun, Mexico on the Riviera Maya.

Mustang87

On the Mexican Rivera, about 40 minutes west of Cancun.

Helmie

This resort is located in the area of the Riviera Maya on the Yucatan Peninsula of Mexico. It is about 25 minutes away from Cancun.

DKKK

What's the weather like in December?8 answers

6 years, 84 months ago

CaicosCutie

Decembers average is 82 degrees January is the coldest month on average. Mid December starts high season so book early!

KellyCC

Warm.Between 85 and 90 degrees

Sledge

It's warm and humid but that's ok just hang by the pool. There was only 1 day where we had some rain.

tranceman

we just returned Dec 8th and this is a great season to go. It was 80-85 most days...light rain occasionally...just enough to keep everything beautiful! It was warm so we didint mind the rain, and it only lasted an hour or so. most the days were cloudy off and on, but no rain...just sooo perfect, right when you get too warm, a fresh breeze and clouds roll by. EVERYBODY there seemed to be having a wonderful experience as well.

kelly1trends

We were there from 12/6 thru 12/12 and the temps were upper 70's to mid 80's day and mid 60's to low 70's eve.

Fritzie

78-80 F, same for the sea. It's really warm. The pool was way colder!

Russo

We were there the week before Christmas. The temps were around 80 -- quite pleasant -- but it was a bit breezy and there were quite a lot of clouds. Don't know if this is normal for this time of year, but if we go back, we're thinking of going in April or May instead.

rgrm

Hot, muggy and a few showers at night.

MeechandDave

whats the weather like in march?4 answers

6 years, 84 months ago

meg

According to www.weatherbase.com, the weather in March ranges from an average low temperature of 70 to an average high temperature of 84.

MariaCC

Sizzling

Sledge

Typically 82-86 during the day, and a low of about 70. Some days are breezier than others.

svanb

Awesome...80's during the day and 70's at night

carolinagirl

whats the weather like in october?6 answers

6 years, 83 months ago

meg

Average high temperatures through October are around 87F with the average low temperature around 74F.

KristinCC

The weather great except that a hurricane caused us two days of fun.

Sledge

We went the last week of October. Apparently the week before it rained and was overcast much of the time. We had one afternoon of total overcast and one night of thunder storms. The rest of the days were warm, blue sky and low 80's. One night cool, so have a jacket. The resort provides umbrellas in the room. Ocean water was warm, warmer than the pool.

LoriG

80 plus everyday we were there

KenL

It is beauitful! September is still warm and sunny with a bit of rain. October is a bit cooler tho still beautiful and not quite so cloudy. Even it rains, there is so much to do, you won't mind.!

LovinValentin

I went in November and it was nice! October is the end of hurricane season so you run that risk.

terribletoweler

How much does it cost for jet ski rental6 answers

rental prices?

6 years, 83 months ago

Jen

They do not have Jet Ski's. The beach is adjasent to a Nationalionaly protected reef. if you want to Jet Ski you need to go to Cancun or Playa del Carmen

caustin2424

$60-$80 for half an hour.

Russo

$45 per person

Rmamrhein

jet ski rental were $75 dollars for 30 minutes

booty63

$65 for 30min

jadear

If you rent right from the resort, in which case you don't have to leave the resort, it is $65 per wave runner, per 30 minutes.

DOERFLER

Is topless sun tannings allowed ?6 answers

6 years, 82 months ago

speed racer

The resort's website does specify either way, however, it may just be that they do not advertise it.

MariaCC

Yes and incouraged!!!!

SCKYM

During my week long stay there was only one topless sunbather that we saw and most people kind of snickered and talked about the woman as they walked past. If you are looking forward to being topless on the beach I would recommend going elsewhere as you would probably be the only one doing it here.

WoodJ

Saw one woman at the pool topless and one on the beach. But they were definitely in the minority.

rpkelly55

Yes...

Popeye1960

i'm not sure what's allowed, but i've seen plenty of topless ladies, usually from Europe and thank God with nice bodies...

tetand

Apparently, both at the pool and the beach.

svanb

does this resort have alot of nonmotorized watersports6 answers

ie: sailing windsurfing catamarans ect also does it have any motorized watersports or fiahing charter?

6 years, 82 months ago

waterlover

The resorts non motorized watersports include Kayaking and snorkeling. They do state that a marina is nearby with some fishing as well as other motorized watersports by/on the resort.

DanielleCC

I know they have non motorized watersports including kayaks. And I know you can set up fishing charters easily.

DonMiguel

Yes, although I didn't search it out, I saw several people on the beach going windsurfing and scuba gear was there, too. I just wanted good service, food and in-resport entertainment, all readily available.

Helmie

Catamarans and kayaking were available. You can rent jetskis and stuff from people who walk up and down the beach.

WoodJC

on the beach only

fixit

there were catamarans and kayaks. We kayaked a few days, but then it got very windy that they had all non-motorized equipment tied up. Bring a snorkel with you, and even if you don't have one, the water is so clear that the fish are easy to see from above the water.

travelready

Any nearby fishing excursions6 answers

Would like to go deep sea fishing...... anybody have any info on that?

6 years, 81 months ago

Louise

There is a sport fishing company that is located about 30 minutes away from the resort in Puerto Morelos. While we do not work directly with this company, we have had many clients use them and they have been very happy. The web site for this company is https://www.puertomorelosfishing.com/ . There may also be some options that are closer to your hotel. If you contact the concierge upon arrival, they will be able to give you the most accurate information and make helpful suggestions for you.

KristinCC

Olympus Tours can facilitate.They are located in the hotel for any activity you wish to do.

fixit

Yes they can set up everything for you at the resort

matt0905

Fishing, plus many other really neat tours and excursions can be arranged with the people located near the main pool who also arrange for dive trips. Some of these activities would include taking you and someone else on a "drive-your-own-small-boat" tour through some really cool areas with a guide. Enjoy!

DKKK

yes...although we didn't go out we did see others.

Popeye1960

there is a place 10 minutes from resort at the marina Morinoma (think thats what it was called).

booty63

is there a hot tub jacuzzi10 answers

6 years, 81 months ago

michee

There is a jacuzzi in the Emerald Suite. All other rooms have a jetted tub for two.

DanielleCC

Yes, in the bathroom of your suite! I had Golden Junior Suite. In the main serpentine pool, there is also a jetted area. I'm sure there is also a jacuzzi elsewhere but I wasn't looking for one. Check with the hotel directly if you want an outdoor one, which I am sure they must have somewhere!

Helmie

From what we saw there was not a public one, but it was really too warm to go in one anyway. Many of the rooms have them though.

WoodJC

Not at the pool and the one in our room burned up the first time we used it

Buzby00

Jacuzzi tubs in room ... size varies with room

fixit

Hot tubs in most, if not all rooms, but none that are outdoors.

sethmaryland

There are hot tub jacuzzis, but only in the rooms.

DKKK

We had a FANTASTIC large, 2-person jacuzzi tub right in our room. (Golden Junior Suite). From my understanding, many (if not most) of the rooms @ VIM have these - best to check for the particular type of room you plan on staying in though. DON'T FORGET TO PACK BUBBLE BATH!!!

rpkelly55

no....and they NEED one.

Popeye1960

I didn't see one near the pool or in any of the main areas, but many of the rooms have them. We had a huge jacuzzi (tiled) in our Emerald Suite.

svanb

What is the minimum age-18?6 answers

6 years, 81 months ago

stiffiebxr

Valentin Imperial Maya is an Adults Only (18+) All-Inclusive resort .

KellyCC

Yes, I believe that's correct (because the drinking age is 18). However, I saw VERY FEW people under the age of 25 @ VIM. It's not a Club Med or Sandals type of "party scene". That's not to say we weren't doing shots of tequila at the swim-up bar @ 11am (guilty as charged, your honor), but it seems to mostly attract couples in their mid 30's - mid 60's.

rpkelly55

We saw people younger than 18 at the resort with their families, however, it is not a very interesting resort for someone that young as all of the activities are geared towards adults.

CaribeWinterGetawaySeeker

Yes….18 is the minimum.

svanb

yes

carolinagirl

Yes. No children are permitted under 18.

edwint

Catholic Mass on Resort?7 answers

Is there a chapel and Mass offered on the resort?

6 years, 81 months ago

Gamma

There is a chapel on the resort's property, however, it is usually used for wedding.

MariaCC

There is a lovely chapel on the grounds of the Valentin Maya and I believe a sunday mass is available

zoerose

There's a beautiful little chapel (seating for about 50?) on the grounds. Open air, very pretty. Wouldn't call it "non-denominational" as there was a crucifix and a beautiful statue of the Blessed Virgin. You would think Mass might be said there, but I didn't go or see any mention of it. My guess is that the chapel is used mostly for weddings. Worth calling the resort to get a definitive answer.

rpkelly55

Yes, there is a chapel in the middle of the resort. I believe that it is Catholic.

Fireman804

Yes to "Is there a Chapel?" and Yes to "Is there a service?" Not sure if there is a Catholic service.

svanb

Yes there is a chapel and a spot on the beach for wedding ceremonies. Not sure about mass on Sundays though.

GiantsFan64

They do have a lovely chapel but don't offer Mass, we asked!

KelMar

Transportation into nearest town?7 answers

Is there a shuttle offering transportation into town and back?

6 years, 81 months ago

Gamma

Transportation to and from town usually is not included. The resort is located minutes from the vibrant culture of Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza.

MariaCC

There is a shuttle service that takes you to and from town. We did not utilize it, but were told at check in about the service. I am sure there is a charge, I don't remember what it is, though.

travelready

Yes you can set it up with the front desk

matt0905

Yes, $19 per person. Cheaper to do a cab if you share it with 4 people, then you can pick the amount of hours you want to stay. Playa Del Carmen is really nice, you could definately spend a whole day there, lots of shops and restaurants, close to beach.

DT11

yes there is a shuttle but it is not complimentary you can prepay for the am or pm excursions at the travel desk

zoerose

Transportation can be arranged through the hotel, or you can book with a number of tour vendors located just to the right of the bell captains area (entrance) as you walk in towards the lobby. Olympus Tours was great for us, but others would likely be very good also. The shopping tour, for instance runs about $17.00 USD per person through the hotel, while the Olympus Tours ran us about $19.00 USD per person for a shopping trip and tour into Cancun. Other tours/trips will vary. Costs for taxis are considerably more expensive, but also less regimented.

DKKK

Paya del Carmen is the nearest town - about 20-25 min away... tons of fun!!! I highly recommend going in the early evening - very vibrant scene. Shopping, bars, restaurants, PEOPLE WATCHING... all right on one 3/4 mile street (5th Ave). Cab from VIM was $25 one way. VIM shuttle ran to/fm Playa 2x/day - $18 R/T Best bet for us was to take a collectivo - only $2! For more info on collectivos, read here: https://www.travelyucatan.com/collectivo.php

rpkelly55

The hotel has a shuttle twice a day….morning and afternoon. Not sure of the morning times, but the afternoon takes you to Playa Del Carmen at 3:30 and back to the hotel at 7:30. Cost is $18 per person round trip. Cab fare (for two people) is $25 one way. We chose that option ($50 vs $36 for 2 people) but then we could come and go as we wanted. Before you just hop in any cab in Playa to go back, make sure you ask how much. Some cab drivers will say $40, some $25, and others somewhere in between. There is no shortage of cabs to take you back to the hotel, so they will deal with you! The only other and the cheapest option is to walk the LONG drive from the hotel out to the main highway and take the Collectivo (white window van usually) into town. That will probably cost you about $5. But then, on the way back, you'd get dropped off on the highway and have to hoof it back to the hotel from there.

svanb

Since this is a adults only hotel is nudity allowed?10 answers

6 years, 80 months ago

Q

The Valentin Imperial Maya does not seem to have nudity on the beach. They may allow people to go topless but this is not a guarantee.

DanielleCC

not sure but saw 2 topless women on beach and it was no big deal

AnneC

I don't think so. I saw no nudity at all.

mmq106

we saw partial nudity...

Popeye1960

No, but you could probably get away with it at night on the beach.

BillionWatts

I did not see anyone that was nude. I think there is a spot way down the beach that some of the ladies go to bath topless but honestly we didn't make it down that far.

Fireman804

Didn't see any full nudity…..just topless here and there.

svanb

No bare breasts for women and no nudity at all is permitted at the pool or on the beach.

edwint

I am not sure but did see a few topless woman.

Berrie23

Im not sure if "Complete" nudity is allowed but you will see top-less women on the beach and in and around the pools! We did also catch a man swimming nude one night! Nothing was said and no one really cares. The staff is still treat you the same!

shanatim

is there a dress code for evening dinners or events ? Like long pants for men ?7 answers

6 years, 80 months ago

Connie

Yes, several of the restaurants require long pants and collared shirts. There is a daily newsletter delivered to your room that states dress code for both women and men.

Rick1957

Yes there is a dress code for a few of the restaurants. Take a couple of button down shirts and a pair or two of khakis or slacks and you will be fine. I think the french restuarant is the only one the required slacks. The other places you can go into with jeans and a polo. My wife wore casual and sun dresses when we went to dinner.

Fireman804

Yes, long pants for men, no sleeveless shirts, women must wear "elegant sandals" for dinner. I walked to the restaurants barefoot and put my shoes on when I get there. Long walk and raining

sunspot

Resort evening attire: ladies are expected to wear a dress or blouse with skirt, pants, dress jeans (not torn or ragged), capri pants, dress Bermuda shorts with dress shoes or elegant sandals. Sportswear, tennis shoes or beach sandals are not allowed. Men are expected to wear long pants or dress jeans (not torn or ragged), dress or casual shirt with a collar and sleeves, dress sandals with covered toes or loafers. Sportswear, shorts, sleeveless shirts, baseball caps, tennis shoes or sandals are not allowed.

MeganCC

yes ...however no one pays attention to it or is it enforced

overrated

Long pants for men and closed toe shoes for men. They also said no sneakers but didn't refuse the person in our group that only had sneakers. All but 2 restaurants followed the dress code.

ae0003

The restaurants near the beach (Lobster Pot for seafood and Tierra for steak) do not require long pants. The French, Italian, Japanese, and Indonesian restaurants DO require long pants. As a matter of fact, when I went to the Japanese restaurant (wearing short pants) and got on a short waiting list for the next available Hibachi Dinner, the hostess told me I needed to have long pants. I had to go back to my room...pronto (near the beach) and change. Men are also required to have collared shirts at these restaurants (polos ok). Not sure if all the restaurants enforce the rule. I saw men in the Mexican restaurant with shorts and no one said anything to them.

svanb

what is the nightlife like on resort or how close to partybars6 answers

6 years, 80 months ago

Nebraska

The nightlife is limited, however, they have some events that last until 10:00/11:00pm and then select resort bars are open until 2:00am. You can pay to go to the CocoBongo night club, the cost is $70 for transportation, entrance, drinks.

CaribeWinterGetawaySeeker

old fashion cheezy

overrated

they usually have a band every night in the lobby area for dancing but they play the same songs every night. They also had kereoke one night. Overall not a huge place for nightlife. Playa Del Carmen is about a 30 minute ride which is more lively. I believe you can take a bus which is $3 each way.

szka

There are several bars on the property. One is a quiet sit down "martini and sushi" type bar, and the other is a sports bar with a few pool tables. There is always music and a party like atmosphere in the plaza. Playa Del Carmen is a $25 to $30 cab ride one way.

svanb

This resort is about 30 minutes taxi ride to downtown, so if you don't mind that, then you can find party bars there. But there is a very active nightlife in the hotel plaza every night (outdoor bar there).

moey

They have nightly entertainment and usually a good band or DJ til at least mignight. The sports bar is open til 2 am, as well

Berrie23

Do the restaurants require a reservation?11 answers

The last resort we were at required reservations for the restaurants! We had no idea and by the time we wanted to make a reservation, the restaurants were booked for the week!

6 years, 79 months ago

Kyle

There are no reservations at all at this resort, and it wasn't a problem at all.

redwinelover

The restaurants do not require reservations, first come, first served,

MeganCC

None of the restaurants take reservations -- if you go at popular times you will have to wait a while. We had a group of 6 but we never waited longer than an hour

CHES

Reservations are not required. Dress code is required.

KellyCC

This resort is first come first served...no reservations

carolinagirl

NO RESERVATION REQUIRED. WE WALKED RIGHT IN TO DINNER EVERY NIGHT. MAY HAVE A SHORT WAIT DURING PEAK TIME BUT YOU CAN SIGN IN AND HAVE A DRINK AT THE MANY BARS. YOU CAN EVEN HAVE DINNER AT ONE RESTRAURANT AND LATER HAVE DINNER AT A NOTHER THE SAME NIGHT IN CASE YOU DID NOT LIKE THE FOOD AT ONE.

RICHV1

No reservations allowed, but be prepared to wait up to 1 hour during the busiest times and at the busiest restaurants. We typically only waited twice during our week there, but we dined early.

moey

no, actually unless you belong to the membership portion (i think it was called Imperial Privilege) you can't make reservations.

tpc8109

No reservations needed, which is great but they do state there may be a wait between there busy hours of 730-9

Berrie23

No, they do not require a reservation. For most evenings, we were seated right away or had a minimal wait.

KelMar

there was only one restaurant that wanted a reservation but that was for the hibachi part of the restaurant not the regular part. we never had any problems with getting a table.

jlag

dress code?8 answers

i was reading about the resort & they have a "dress code". i am a jeans/tank top,flip flop wearer. is it a strict dress code? casual? formal?

6 years, 79 months ago

meg

Only for the men in the restaurants They should wear slacks no tanks and no flip flops for the men

Bubz3

It is pretty casual. You will be fine in jeans, but you will find that most take the opportunity to dress up.

carolinagirl

The Valentin Imperial Maya has a dress code for all of their specialty restaurants please see below: Dress code: Casual shorts, bermudas, and t-shirts are welcome. No tank shirts, swim suits or wet clothing will be permitted. Dress shoes, casual shoes or sandals must be worn.

MeganCC

Yes there is a strict dress code for dinner. I brought 4-5 pair of shorts and did not wear a one. Swim trunks during the day and then at dinner, long pants and shirt with sleeves for the guys and dress or capris for the women. It is well worth the dress code for the food. It is impeccable. No regrets. (I live in jeans at home; it was nice to wear something different!)

Harleyman

The dress code is enforced in the restaurants. Males must wear long pants and a collared shirt. No shorts or open-toed shoes. We didn't see anyone turned away, but all were dressed appropriately. One gentlemen made a reservation for later in the evening. He was reminded of the dress code because at the time he was in shorts and tee shirt with flip flops. There is no dress code for the buffet, or special dinner nights.

edwint

Yes - the dress code is enforced. So know that going down to the resort. The outdoor restaurants allowed walking shorts and nice sandals. But the rest require nicer dress for dinner. I saw several people turned away at the door for not having proper attire. But it was a lot of fun dressing up for dinner. Just go with it and you will have a great time.

TravelingfromOmaha

Was there last week of May, Two of six restaurants are very casual. The dress code is long pants and collared shirt, they held to that but jeans were acceptable.

tpc8109

We weren't aware of the "dress code" til we got there but they state they require men to dress in long pants and closed toe shoes. We did see plenty of people dressed casual and don't think they would turn away someone for dressing too casual.

Berrie23

you can have jeans, but shoes must be closed toe, and shirt must have a collar. I did see some people without collars but the shirts were nice shirts. No tank tops

booty63

yes, i wore nice shorts to dinner and they almost didnt let me eat. i had to tell them i lost my luggage, and then the italian food sucked.

tatu

What's the weather like in july, beginning of august?4 answers

6 years, 79 months ago

Oregon

Hurricane season is officially from June to October, though the end of the season sees the most hurricane activity. In July and August, the average low is 77 and average high is 90.

MariaCC

We were told by the staff that it is VERY hot/humid in late July & early August. Be prepared for that. I used SPF50 sunscreen & still got VERY sunburned in May. I would recommend frequent re-applications.

clintjames77

We had mostly sunny 90 degree weather. Very very humid

KelMar

Hot and humid. But well worth going!

LovinValentin

Portable Beah Umbrellas?7 answers

Can you bring your own? I heard that is kind of a game played with reserving pool/beach chairs with palapas. If that's the case, I would like to bring my own if that is possible.

6 years, 79 months ago

PlayaOrBust

You would likely be able to bring your own beach umbrella on vacation with you, however we advise checking with your airline directly as this may be considered a oversized piece of luggage and may incur a separate fee.

KristinCC

You can bring your own umbrella, pool raft, etc.

Harleyman

yes - I did see others with portable umbrellas. We were up and walking the beach every day by 7 or 7:30 and had no problem getting a palapa. Also - most early beach goers leave by 1-ish pm. So a little later in the afternoon there isn't a problem finding shade either.

TravelingfromOmaha

We never saw portable umbrellas, but that is an excellent idea and I don't see why it would be a problem. So many people come out and put towels under the palapas and then don't show up for hours, leaving the only available chairs out in the blazing sun. A portable umbrella would solve that issue!

moey

We had no problems finding seats at the main pool or on the beach. We went daily and stayed at the end of June.

Punch

I go to that resort every year and that situation is not that bad. The place is huge and they have plenty of umbrellas. I never have a problem with that

ROSARINA

your could if you wanted. There was no problem with finding a unused shady area.

booty63

Are singles welcome?7 answers

6 years, 78 months ago

mjones0731

This resort is an adults-only property, and singles are welcome at this resort.

KristinCC

We saw and spoke to several single people. They were there with at least one other person, though. Both male and female singles were seen.

edwint

We just got back and the bulk of the clientele were couples, friends traveling together and familes. I would not consider this a singles resort.

TravelingfromOmaha

yes there are many

gmoney52

Singles are definitely welcome. I will, however, say that the rooms are not exactly made for 2 friends who want to share a room. I say that because the bathrooms are very open. The door to the shower & the toilet are glass, so there is little privacy. There is a main door to the bathroom though that can be shut. There were several single people there when we went last week. They were there for a couple of different weddings that were taking place. They seemed to be enjoying themselves.

clintjames77

Yes. We met two single women from Oregon on a trip and four single women from NY on a trip... but there are mostly couples.

Punch

I guess they are, did not see any though.

Loukaslou

yes, but I don't think it would as enjoyable if you're looking to possibly find another single person there to spend your time with. Singles are scarce at this resort.

DOERFLER

What has the weather been like recently? (end of April 2012)3 answers

Hello! We're coming to the Valentin the first week of May 2012 and I've been checking the weather report which unfortunately says its raining there now and pretty much all next week ;-( Can anyone tell me if this is a constant rain/no sun situation or if this simply means that there's rain for a bit but sun and nice weather mixed in as well? I'm so excited to do water sports and lay out by the pool/beach and I would really appreciate any insight as to the probability of bein able to do this Thank you so much in advance!

6 years, 78 months ago

Buffalo NY

According to www.holiday-weather.com, there are seven (7) average rain days in the month of May.

MariaCC

Rain will come in for about an hour and then go back to sunny. we went in june and had two days like that. just go to the pool and drink, then go back to beach.

ddramsey

the weather is kind of like florida. it is tropical so it may shower for a few minutes and that is all but on the whole it is clear and sunny. great pool to lay by.

jlag

Is there a sand volleyball court at this resort10 answers

6 years, 77 months ago

jgallatin

There is a beach volleyball game twice a day! Pool volleyball, as well.

kaizers0ze

Yes, the beach has one, and the hotel staff get's a game going all the time.

BadgerLarry

Yes, on the beach

Rachael2288

yes there is.

tpc8109

Yes. There is a sand volleyball court on the beach. There is also a volleyball net in the main pool

Berrie23

yes, on the beach. But from what I can tell there were certain times for games...?

CANDG

Yes!

VacationTaker

there is a volleyball net on the beach. We played every day. They play at 11am and again at 3pm. Court is close to a bar, for that cold beer

booty63

Yes, there is a sand volleyball court. They also have 2 games a day that you could join in.

Loukaslou

yes

DOERFLER

Is the pool a salt water pool?9 answers

I read a review saying it was salt water but that was a long time ago. Can someone please confirm who has been there recently.

6 years, 77 months ago

Beach Bum

It does not appear that we have anything on file confirming the pool a salt water pool.

MariaCC

Nit salt water

lizdi

It is not

Rachael2288

Just got back last week. The main pool is NOT salt water. I can't speak for the other pools, but I heard no mention of salt water being in them from other guest who had used them.

clintjames77

No it's not a salt water pool

KMoney

No. It is a regular chlorine pool

Berrie23

The pools are not salt water.

VacationTaker

pool is not salt water. Its clorine

booty63

no

DOERFLER

Question about inclusive alcohol6 answers

Do they serve Makers Mark bourbon and Stolichnaya (stoli) vodka, and if so, is it considered part of the "inclusive" deal? If they don't have Makers or Stoli, what kinds of bourbons and vodkas are inclusive?

6 years, 77 months ago

Texas

Not that I Saw... I didn't get the privilege package... but i can tell you there is nothing in the "Mini bar" in the room besides Dos equis Tacotta and soft drinks...

zelliotts

Yes, Maker's Mark. No Stoli. All liquors are included, everything you can order other than lobster is included.

Rachael2288

All types including Grey Goose, Jack Danniels, J Walker and yes they are part of all inclusive. This is the only resort we have been to (3 times here ) where there are no limits to brands and all are included. The only exception is if you want a special non-house wine in the restaurants. PS the house wine is very good.

PoolFool

Not sure about Makers Mark but no stoli, has to drink Finland

Pelusa

Yes they do, they serve both. They have several kinds of all liquors and the bartenders are outstanding! In the cigar bar they have very good scotch as well.

LovinValentin

don't drink alcohol

tatu

No makers, but there was Stoli. There was no separate charge

jadear

I do believe I saw Makers Mark up on the shelf. I do know I saw Johnnie walker Red and Black as well. They had a lot of top shelf liquors, I think only in the French restaurant did they have higher end stuff (Dom Perignon) for additional cost. Hope this helps

Loukaslou

What kind of swimsuits do most women wear?7 answers

6 years, 76 months ago

Tulsa, OK

Any swimsuit which can be found in a major department store is acceptable.

MariaCC

I saw regular two piece and one piece bathing suits. No one was risque... no thongs or anything.

Punch

All kinds. I took both a tankini and a 2 piece.

KelMar

Whatever you are most comfortable in. There were bikini's, 1-piece suits, and some of the Italian women like to wear thong-like bottoms! haha!

Eryn044

there were all types of suites so anything goes really.

jlag

Most women wore bikinis at the pool- with coverup dresses when when walking around the resort. Others were wearing one pieces. I saw one woman (out of probably 100) wearing a thong bikini. Her accent hinted that she was a European.

VacationTaker

almost every one had two piece swim suites, but there was those with no figures that had one piece on.

booty63

What kind of beer and liquor do they serve?7 answers

Is the liquor premium? Please give the names of specific brands? What brands of Whiskey, Vodka, Rum, Gin and Tequila do you serve? What kinds of beer do you serve? Is the beer served in bottles or cans or is it served from a keg.

6 years, 76 months ago

Michigan

The speicific brands of liquor and beer can vary, therefore you would be best to check directly with the resort as they would be able to advise on exactly what brands they are currently serving.

KristinCC

Dos Equis was the beer I saw most frequently at this resort. Dos Equis and another brand was stocked in the mini bar everyday. They also had a lot of Coors products. If you leave the resort grounds (for excursions, etc.), you might be able to find bars that serve more imported brands like Heineken, etc. All beer was served in a can. Lower end brands of liquor were used to make mixed drinks, but you could request higher end brands.

JanelStrawberry

They had cans of Tecate and XX beer in the room with us along with water and soda. Jose Cuervo Gold was the main tequila but they have some others. You wont find Patron or anything, but they make great drinks.

Punch

Premium liquors served: Bacardi, Captain Morgan, Johnny Walker red label, Jack Daniels Beer: Coors lt, Dos Equis, Tecate. I saw some beer in cans, but lots of draft as well. I am not sure what other liquor brands there were.

CANDG

the liquor is the full range, no cheapo brands. They serve all you want of all brands, Jack daniels, Grey Goose, Johnny Walker, Sambucca etc etc. This is the first all inclusive we have been to where the drinks are the same as if we walked into a classy retaurant or bar. The staff gladly mix drinks of all types. We fell in love with the "Dirty Monkey"; half a banana, Kalua, coconut milk and vodka. Beer is generally on tap around the pool for obvious reasons to avoid glass. Some brands are in cans.

PoolFool

Beers are mostly Dos Equis amber and loger, and I did see pacifico. I didn't drink hard liquor but I don't think they are premium. You get beer from the tap or cans in the fridge.

magnus777

They had top shelf stuff, Stoli vodka, tanquery gin, hornitos tequila, Johnnie walker red and black. Beer was Dos equis XX and dark both on tap.

Loukaslou

What is the perks to upgrading to a Golden Jr. Suite vs Deluxe Suite6 answers

6 years, 75 months ago

Florida USA

The upgrade put us closer to the pools, beach and buffet restaurant, plus an ocean view.

KelMar

We were just there and had a Golden Jr. Suite and loved it. I dont believe you get any extra perks but the room is MUCH larger and has big hot tub and I feel the rooms have a better location, little more quiet. If you are going for a long stay you have to have this room a short stay and the smaller room might be OK. I would suggest eamiling VIM and asking a room on the third floor building 6.

Costello

price wize there isnt any difference. The only difference is how the bathroom is laid out and if its open to the bedroom like it is in the silver suites.

booty63

Just a bigger room. The bathroom is separated by doors. They are beautiful rooms, all of them , Golden is a bigger room,

LovinValentin

The Deluxe Jr.Suite is a very nice room, we have stayed in this room the last 2 times we were at the Valentin. While we were there last week, we took a tour of the other catagories of rooms. The Golden Suite was by far the nicest room we looked at, even more so than the Emerald Suite. The layout, expanded bathroom, and fabulous view of the swim-up pool and the ocean in the distance conviced us to book the Golden for next year.

SusieQ2010

yes, not much difference

tatu

Is the evening dress code just for the restaurants or the entire resort?9 answers

I'm traveling with at group and some don't like to dress up while on vacation; Will the men be able to wear shorts to dinner? is the dress attire enforced?

6 years, 73 months ago

Izzy

There is a dress code at some of the restaurants at the resort. As per the information on our site, the dress code is: Resort casual: shorts or jeans with casual tops or t-shirts. Bathing suits must be covered and dry. No bare feet are allowed. Resort evening: ladies are expected to wear a dress or blouse with skirt, pants, dress jeans (not torn or ragged), capri pants, dress Bermuda shorts with dress shoes or elegant sandals. Sportswear, tennis shoes or beach sandals are not allowed. Men are expected to wear long pants or dress jeans (not torn or ragged), dress or casual shirt with a collar and sleeves, dress sandals with covered toes or loafers. Sportswear, shorts, sleeveless shirts, baseball caps, tennis shoes or sandals are not allowed. As far as specific information on when the dress code goes into effect or what exact restaurants have a dress code at any given time, you would be best to check with the resort directly.

KristinCC

The French and Italian Rest. requires men to be in slacks not shorts. Most places are casual!!

psychrn83

Pants for men are enforced at all restaurants, but well worth it!

LovinValentin

No shorts at dinner. Some people were dressed up, but most wore neat casual.

AthenasMomn

Dress code is absolutely enforced even for lunch. They will tell you know there are a few restaurants were you must wear slacks. We have been there twice and it has always been enforced.

Mels

I wore short on night and felt under-dressed

buckeye85

most restaurants, which is a joke. some were like a cafeteria.

tatu

Most of their restaurants require men to wear pants and collared shirt. And yes it is enforced, I was turned back once and I did see a gentleman get turned away wearing a sleeveless shirt.

Loukaslou

The dress code is only for the restaurants. Enjoy!

EmCT

is this resort VALENTIN IMPERIAL MAYA smoke free?9 answers

6 years, 73 months ago

ramee

The Valentin is not smoke-free as there are designated smoking areas around the property.

KristinCC

NO

Mels

No, smoking is allowed outside. I am a non-smoker. It was not an issue

buckeye85

Most or all indoor facilities are smoke free, however they do allow smoking in outdoor areas like the pool, outdoor plaza, etc.

DMad2020

No but there is no smoking inside the buildings

Honeymoon1

Most of the rooms are smoke-free, but smoking is allowed in the outside areas. They also have a cigar-bar.

SusieQ2010

No you can smoke everywhere outside! (there are ashtrays at the swim up bars and regular bars) My husband smoke outside on the balcony.

shanatim

The restaurants are smoke free, I smoked a cigar on the beach and people were smoking at the pool. There is also a cigar bar on the premises as well.

Loukaslou

No. You may not smoke in the rooms or inside the restaurants, but it is not smoke-free.

DOERFLER

what's the weather like the first week in december, also what is the water temperature like?2 answers

5 years, 72 months ago

Southern California

According to www.holiday-weather.com, December temperatures in the Riviera Maya can range from an average low of 69°F and average high of 82°F. The average sea temperature in December is 81°F.

MariaCC

The water temperature is around 82 degrees, very warm. The weather is normally sunny however it is the rainy season so a bit unpredictable.

Ryno35

how much for a single?2 answers

how much for a single?

5 years, 72 months ago

bubba

Most resorts do charge a single supplement fee if you are traveling without a second passenger. You can price out your vacation on our web site by choosing the specific parameters of your vacation package (departure city, travel dates) and adjusting the number of travelers to "1 Adult".

KristinCC

I honestly wouldn't recommend this resort if you single. It seems to be almost all couples. I only saw 2 single guys during my trip, and they were disappointed in that there weren't more single people.

DOERFLER

i do not know. you'd have to reach out to cheap caribbean for that answer.

STLpossum

I was a single, it is about 1.5 times the per person double rate, or if this makes it easier to understand, it is about 75% of the cost of two people going in one room

GerryM

Is there a microwave and mini fridge in the rooms?6 answers

5 years, 71 months ago

ashley9

There is not a microwave, but there is a mini-fridge.

DOERFLER

Mini Fridge and coffee pot

casey123

According to the room descriptions, a mini bar is listed as an included amenity.

MariaCC

There was in the Silver suite- but I think they have them in all the rooms as a standard amenity

OTRL

The was no microwave in our room but the mini fridge was stocked everyday.

Azorean63

Mini fridge, no microwave. No need, you can order room service 24/7!

sbrewer

I am visiting in the beginning of December, will I be chilly if I wear strapless dresses at night and to the restaurants?4 answers

Any other advice on things to pack would be appreciated :) !

5 years, 71 months ago

ashley9

Weather in Cancun in December is in the mid to high 80's with the humidity ranging from 75%-86%. December is considered to be their dry season so you should not see so much rain.

KateHCC

I would probably bring a wrap or a light sweater- it did get a bit cool late in the evenings!

OTRL

It may be a little chilly. I would bring a sweater. It gets breezy.

kbc2288

We just returned the last week of November and most nights I wore a shrug over my dress at night when outside.

tyty

Are there any packages from Dec. 30, thru Jan. 2 nonstop from Houston International?2 answers

and is there rooms with full jacuzzis, not the converted tub type? Will there be a New Year's Eve Party?

5 years, 71 months ago

New Braunfels, Texas

Currently the hotel is sold out for those dates in all room types. This is one of the most traveled times of the year.

KellyCC

If you book the emerald suites the Jacuzzi is sunken one and its BIG it is not a converted tub, and the shower is a stand up rain shower head and it is just great!! You will also hear the ocean waves in the morning. I am sure that if you sent them an email about the new years eve party they will answer you in short order, they do have nightly theme nights ( mayan night Caribbean night with a buffet-eat the roasted pig) so I wouldn't be surprised if they didn't.

bigteebone1961

How is the capacity in May? Is it over crowded?2 answers

5 years, 71 months ago

Ertaylor

Typically May is not at 100% occupancy like in high season ending in April. Occupancy levels will get higher in June throughout the summer.

KellyCC

No, the way this resort was built you never feel crowded. We just went again in November and the resort was 90% full. Always room at the beach, pool and never had to wait to get in a restaurant.

tyty

Whats the night life like at this resort?3 answers

5 years, 70 months ago

JS

This resort does not have a Disco. Sports and Music Bar is a meeting spot. Laugh and dance the night away with lights, video, bar and entertainment and activities team. Daily, 4pm-2am

KellyCC

We just returned and really enjoyed the nightlife at the resort. They have six restaurants that only open at night and offer different types of cuisines (French, Italian, Indonesian, etc.) a few different bars/lounges and a nightly dance party in the plaza area. I would say it's more quiet than what you would find if you went into the city and it seemed like there were mostly couples at the resort, so if you're looking for something more lively, this might not be the place to go. But if you're looking for something more chill but still fun, this is a great choice!

Caty

They have a show or movie most nights and music out in the plaza as well. This is a pretty quiet resort compared to those in cancun.

tyty

what can the resort credit be used for?2 answers

5 years, 70 months ago

Dana

Resort credits can be used toward room upgrades, romantic dinners or Spa massages.

KellyCC

The resort credits have stipulations that come with them. So much is designated for the Spa, wine or food that has an additional cost, etc.

tyty

Is there such thing as ocean view/ocean front???3 answers

5 years, 70 months ago

Los Angeles, Ca

At the Valentin Imperial Maya, the Deluxe Jr Suite category offers ocean, pool or garden views depending on exactly where in the building you are placed. The views can only be requested and are never guaranteed as they are assigned based on availabilty at check in. Additionally, the Emerald Suites are located in the buildings closest to the beach, but the view is not necessarily an ocean view.

KateHCC

There is not an ocean front. We stayed on the top floor (three floors) facing the ocean and we were able to see the ocean from our room. The first and second floors where we were you could not see the ocean. Not sure about the rest of the resort. It is very spread out.

lymc1968

Due to environmental restrictions there is no real view to the ocean as nature can not be touched to a great extend. But the place is simply awesome particularly for adults.

Coco007

What is the daily rate per person for the all inclusive?2 answers

5 years, 70 months ago

Detroit, MI

The rates are subject to change based on the dates you select. If you can not locate the dates you need please call our office for assistance.

KellyCC

we purchased a 8 night trip with air fare from Ohare to cancun on a non-stop flight--we spent 3100.00. That makes it just under 400 per night with air fare. we thought that was average.

pingpongchamp

is the secret beach clothing optional ?3 answers

5 years, 69 months ago

bunnie

The resort is adults only so they may allow clothing be optional, however, we do recommend checking directly with the resort for the most accurate information. The email addresses from the resort's website to contact them directly are info.vim@valentinmaya.com and/or info@valentinmaya.com.

MariaCC

I don't know what "secret beach clothing" is.... but the resort is adults only. While I didn't see any topless/nude sunbathing, I'm sure it'd be fine if you wanted to.

Dozerlori

Everybody had clothes on when we were there.

Lightheaded

Volleyball..want to find hotels where they actually play.2 answers

me and my friend love to play volleyball, last vacation we spent at viva wyndham La Romana, we have a blast (while playing).We meet a lot of people from Europe, who actually play volleyball at the good level. well the hotel was just OK , but good for the price. We are looking for some other hotels in Caribbean area , where you can see a lot people playing volleyball on the beach, maybe tournaments or something like that...Any tips ? Thanks to all.

5 years, 69 months ago

NJ

Volleyball is not listed as one of the available amenities ath the Valentin Imperial Maya. Many other resorts offer this popular sport.

KellyCC

They entertainment people have planned games on beach and at pool daily. Nets are always up for people to use.

Lightheaded

What's the weather like in February?2 answers

5 years, 69 months ago

Los Angeles

The coolest month is January. On average the high in February is 82 and the low is 68.

KellyCC

I was told by one of the staff that it is one of the best months to go to Cancun. When we were there, Jan. 7, the temp. was approx 80-85 degrees.

eagles

Is the price of the meals included or how much money do we need to bring (not for souvenirs or excursions)?6 answers

5 years, 69 months ago

rockinowt

This hotel is All-Inclusive. Features include: •All meals •Unlimited drinks, including all bars •Entertainment activities day and night •Non-motorized water sports activities •All taxes and gratuities

KellyCC

Yes, the price of meals/drinks is included, unless you order lobster or extremely premium bottles of liquor. We did not spend any money on food/liquor - the "free" choices were more than enough! I would recommend bringing cash though for tipping - we tipped our bartenders, servers, and maids (nothing extreme, but a few bucks is always appreciated). Although tips aren't required, the staff greatly appreciates it and will go the extra mile for you if you do!

locqua

Meals and drinks all included, lobster a extra charge about $30 at most restaurant. Spa costs extra.

Lightheaded

yes it is an all inclusive resort so all you need to bring is tipping money.I brought 150 dollars in singles- 5 dollar bills and 2 dollar bills and still came home with 30 dollars. it's amazing how people would go to the restaurant and not even leave a few dollars for the waiters who worked very hard..if you can pay money to come to this resort then you can leave a few dollars for the hard working people.

lindseyNvegas

Some items are extra like the Lobster $40 or special bottles of wine. We tip, it is not necessary, but the service was good and they work hard and heard they do not make alot of $. We would tip bartenders, waiters, maidservice,bellhops... We probably spent an extra $100 in tips, but my husband is a big tipper.

wam65

At an all-inclusive resort, everything is included. Hence the name. All meals, drinks, and alcohol are included. We did choose to tip on several occasions when we had excellent service (which was often), but it is certainly not required. We didn't spend a cent apart from tips, excursions, and souvenirs.

Millers5036

is there ping-pong table ouside/inside3 answers

in case of windy weather or rain

5 years, 69 months ago

cleveland, ohio

Yes. There are two ping pong table under cover in the main swimming pool area.

VicVit

We always recommend checking with the front desk upon arrival to confirm the available amenities for the week--just in case any were in need of repair and become unavailable. However, you answer your question, the resort does have an outdoor ping pong table.

LaurenCC

There is one outside under a canopy

Lightheaded

Where is The valentin resort located in cancun, Riviera Maya?2 answers

5 years, 69 months ago

WAUKEE, iA. 50263

Valentin Imperial Maya is located in Riviera Maya, 25 minutes from Cancun International Airport (CUN), 30 minutes from Cancun and 25 minutes from Playa del Carmen.

KellyCC

Riviera Maya, it is first one in a long line of resorts leading to Playa del Carmen

Lightheaded

Is there an additional charge if my fiancé and I wanted to get married on the beach?2 answers

My fiance and I are interested in an elopement package and wanted to know if there was an additional charge if we used this trip to get married on the beach. If anyone comes with us it would be no more than two to three other couples.

5 years, 69 months ago

Atlanta GA

Many resorts are able to add a marriage package into your vacation; however, each location is going to have their own requirements. We ask that you contact the resort directly and speak with their Special Occasions Coordinator.

LaurenCC

YES, THE CONCIERGE WILL MAKE THE ARRANGEMENT FOR YOU. THEY CAN PLAN ROMANTIC DINNER ON THE BEACH TOO.

CHUMNITH

Is the "Silver Suite" tub a one or two person tub ? Two adults, large people.2 answers

Wondering if the Silver Suite level tub is large enough for husband and wife or a single tub. I see the "GOLD" level suite says a two person tub.

5 years, 69 months ago

New Jersey, USA

Both the Silver and Gold level suites will offer double Jacuzzi--this can be confirmed on the Valentin's website as well.

LaurenCC

Silver Suite hot-tub is generous size. We fit perfectly.

2Beachlovers

should I purchase travel insurance and what does it cover?2 answers

5 years, 68 months ago

New Jersey

The Travel Insurance is highly recommended. We offer 2 different types of insurance. We have a Standard Illness and Injury Insurance, and an Enhanced Cancel for any reason Insurance. If you click on the Travel Protection Plan link on the bottom of the website it will detail both policies in further detail.

KristenCC

We did. It covered cost of medical attention as your health insurance typically doesn't out of the country, it also covered trip cancellation and flight cancellation (both could be out of your control). Luckily we didnt need it but it was worth having.

HisPrincess

what is the telephone # to this resort ?2 answers

5 years, 68 months ago

cranston, r.i.

The phone number to the Valentin Imperial Maya can be found at the foot of the homepage on the resort's website (www.valentinmaya.com) as is 1 800 232 8316.

LaurenCC

You can find it online if you go to their website.

2Beachlovers

Does the Golden Suites come equipped with a double Jacuzzi like the silver suite?3 answers

5 years, 68 months ago

Ohio

Both the Silver and Gold level suites will offer double Jacuzzi--this can be confirmed on the Valentin's website as well.

LaurenCC

Yes. At least on the 3rd floor. I'm not sure about every room though. Ours was quite spacious.

Bmecheryl

Yes.

DingoDing

Is transportation provided between the resort and the airport part of the all-inclusive rate?2 answers

5 years, 68 months ago

Ohio

The roundtrip airport transfer service is not included with the resort's all inclusive plan, however, this service can be purchased with your vacation package during the booking process.

MariaCC

No it isn't included in the package but I paid $40 per person for round trip transportation and it was a great choice. You don't want to take the risk of getting a taxi when you get to the airport. It will cost you more and it's better to have your transportation waiting. Cheap Caribbean uses Olympus tours and they have reps right at the resort. We used them to book 2 great excursions and they were at a good price.

Sunny83

What does the privilege package include and what is the cost?2 answers

5 years, 68 months ago

Todd

CheapCaribbean does not sell the privilege package, therefor to get further information and pricing you must contact the resort directly.

CaitlinCC

So I believe the priveledge package is $700 per person. We did not use package this time, but may consider it next time. The package allows you to order seafood that for normal guests has an upcharge to order (400 mxp for surf & turf or lobster-per person, per meal), it also gives you your choice of all of the liquors to have in your room (you get 4 choices), you get fresh flowers in your room on arrival, and you get a private beach or pool side padded and covered lounger (which could be added to a normal package for $60 US per person with a 3 day minimum). So, my advise is that if you want the nice padded loungers everyday and plan to eat a lot of lobster for dinner then this package is definitely a great value. If you dont use this stuff then you are wasting money. The restaurants have plenty to choose from without ordering the upcharged seafood and the normal loungers are in nice shape.

Heavyd175

Best building to stay closest to beach and restaurants?5 answers

We are planning a trip to this resort in June and I want to know, without upgrading, which is the best building to stay in that's closest to the beach as well as restaurants?

5 years, 68 months ago

Ali

We suggest checking directly with the resort for a resort map for the best building to stay in that is closest to the beach and restaurants.

CaitlinCC

The Emerald suites are on the beach. The vegetation is quite thick in front of them though.

Bmecheryl

The Deluxe Jr. Suites are located in buildings 4 & 5 and are the best location. They really are situated mid-resort.

beachperson59

We did not upgrade. Stayed in Building 4. It is centrally located and probably equally close to the beach, pool, and restaurants. Very nice.

lovelyrita

The resort is spread out. The closer you are to the beach the further you are from the main restaurants. I suggest the golden suites as they are kind of half way in between both.

charleyds

What is the cost of transportation from the airport to the hotel?3 answers

5 years, 68 months ago

Beachlover

We recommend purchasing the transfers we offer online. The price will vary depending if you select private or shared, as well as, the number of passengers traveling.

LaurenCC

We bought the package deal here, once you get to Cancun its a nightmare if you don't have transportation arranged. However cabs were cheap when we went to Playa it cost about $25-$30 each way, the distance was about the same as it was to the airport so I would guess you could get a fair for $30, but you have to wheel and deal. I would highly recommend just paying for the service provided here.

North

$40.00 p/p

Miami

is there billiards and ping pong?4 answers

5 years, 68 months ago

Dave

Yes

minncat

Yes, there are ping pong tables outside in the activities center near the main pool.

Princesspr

Yes in the sports bar and the outdoor activity center

Wunderfulone

there are 2 billards tables in the sports bar. The sports bar also has 4-6 card tables. The sports bar also had scrabble, connect 4 and dominoes.

charleyds

How long does it take to get to the resort from the airport?6 answers

5 years, 68 months ago

Detroit, MI

Valentin Imperial Maya is located 25 minutes from Cancun International Airport (CUN), 30 minutes from Cancun and 25 minutes from Playa del Carmen.

CaitlinCC

It took us about 30 minutes. The company made a few stops along the strip before stopping at the Valentin but it didn't feel very long.

Sunny83

about a 30 minute drive depending on how many people they have to drop off ahead of you

lindseyNvegas

about 30 min.

wam65

It took us about 25-30 minutes, though we were in a shared transfer from the airport.

NJK12

30 minutes or less depending on if anyone is on the shuttle that gets off before you.

Wunderfulone

Are there ocean view rooms, if so, what rooms?2 answers

5 years, 68 months ago

USA

The Emerald Suite room Category is an ocean front room. This is the only room that we sell that has an ocean view.

CaitlinCC

There are rooms on the beach but they don't really have a view as the trees between the beach and the ocean are tall and obstruct the view. These rooms are located are in the buildings 10-14 but not sure that helps.

Princesspr

Billiards / pool tables6 answers

How are the pool tables at this resort? Is there ever a long wait? And where are they located? Thanks!

5 years, 68 months ago

Chancebear

Please contact to resort directly for more information and a resort map.

CaitlinCC

There are 2 pool tables at the sports bar. There didn't seem to be a long wait for them. We were able to use them without having to wait an extremely long time. We were also busy drinking bad enjoying some of the great snacks they put out.

Sunny83

you never know when there's going to be a wait it all depends on when you play pool....there are 2 tables and a small bar it's a quant lil place that's located not far from the front of the resort

lindseyNvegas

There is one outside close to the pool and fitness area and 2 inside the sports bar. No wait when we were there but it wasn't very busy when we went.

brandall

there are 2 nice pool tables in the sports bar and they were usually available.. there is one more outside but not is very good shape.

ShayMat

There are 2 pool tables in the Sports Bar, and a ping pong table out by the pool.

lovelyrita

Does the resort segregate with wristbands?6 answers

Does this segregate with wristbands?

5 years, 67 months ago

Kitten

This resort does not segregate with wristbands. Everyone will have access to the same amenities--the differences are in the rooms themselves.

LaurenCC

The resort is adults only, so wristbands are not needed.

Heavyd175

No

sassie

No wristbands at this place.

DingoDing

No, not at all.

Wunderfulone

No wristbands that I could see. Not really sure what that means, but there certainly weren't any at the Valentin!

Millers5036

Is this a couples only resort?6 answers

5 years, 67 months ago

shelz

No.

marvelous

It is not couples only, but during our stay most everyone were couples, groups, or groups of couples.

Heavyd175

You are destined to find more couples at adults only resorts, but the Valentin Imperial is not strictly couples only.

LaurenCC

No, although it was mostly couples. My 33-year-old daughter and I stayed there, and we noticed a few other females only groups or duos.

Andejo

I don't know if it's a couples only but all I saw were couples no children the whole time we were there for 7 days it was definitely not for family more for couples or group of friends

lindseyNvegas

Yes. No kiddies running around.

DingoDing

Are airport transfers through cheapcaribbean safe and easy to find?6 answers

Cheapcaribbean is offering a vacation to this resort for several hundred dollars less than Apple, so my wife and I would like to use this site. (We used Apple for our honeymoon last year). Our only concern is the airport transfers. With Apple. it was very easy to find the appropriate person and they had someone on site at the hotel we could talk to. Cheapcaribbean says we must pay $40/person to arrange airport transfers. This is fine because we still come out way ahead money wise so that isnt the issue, but we are concerned about using a private company for transfers. Can someone please detail their experiences using Olympus Tours after booking a vacation through this website?

5 years, 67 months ago

Ohio USA

The reputable company we use, Olympus Tours, takes care of each and every CheapCaribbean.com client.

MariaCC

We used Olympus Tours for our transport for about the same price you are quoting. We were pleased with the service and would use them again on our next trip. Olympus Tours has a representative that works at the resort and can offer additional tours during your week stay.

Heavyd175

Very safe and easy to find. After you pass through customs keep walking until you reach the doors to the outside. MANY people will try to stop you and tell you about certain tours etc and offer you deals to book them right then. We listened to them and were interested in booking an excursion or two until they told us that in order to get the discount we had to tour one of the nearby newer resorts which we didn't want to take the time to do. So this wasted about 20 minutes when we could have been on our way to the resort. So be aware of this.

beachguru

Me and myhusband used this site and everything ran so smooth it was almost too easy!!! the transportation bus is waiting outside and very convenient to find.just make sure when you passed through immigration to walk straight outside past the people who are offering you ride the a taxi or private car

lindseyNvegas

This is who we used, cheap Caribbean, and all was wonderful. $40 well worth it, nice vans and buses. We also arranged another outing from the hotel with Olympus, would recommend.

sassie

There is a representative at the airport exit that will guide you to the van. We had no issues. They do make you talk to the tour rep at the hotel to validate the return trip. This is probably an attempt to get you to buy other excursions, but the guys there were really cool and didn't try to sell us anything we weren't asking about. This was my second trip through CC and have had no issues.

DingoDing

How is the air conditioning in the rooms and restaurants?6 answers

When my wife and I stayed in the Dominican Republic last year on our honeymoon, our A/C was pretty sub-par, even though we were in a priviledged suite. There was exactly one vent for our huge room, and it was way up by the ceiling, and did little to cool the room. It wasnt as hot as outside, but it was definitely not "refreshing". I dont mind the heat, in fact enjoy it, when I am at the beach and pool, but when I come back from a walk, or the gym, or dinner where I had to wear pants, I want to be cool and refreshed. Can anyone elaborate on this convenience at this resort? Thank you.

5 years, 67 months ago

Ohio

All room categories for this resort have working air conditioners. This resort offers open air restaurants and air conditioned restaurants. The restaurants that are in air conditioning are the French restaurant, the Italian restaurant, and the Indonesian restaurant.

CaitlinCC

Our room was set to 68 degrees when we got there and we never had to adjust the thermostat. We had a few days were the temps were in the upper 80's and the room stayed right were it needed to, even with somewhat high humidity. The breakfast and lunch restaurants are buffet style and are open air, where there are no walls that separate dining areas from the outdoors. Seating can be partial covered outside patio, or full covered inside. Very nice setting. Dinner restaurants have 6 options, some inside some outside open air partial covered. The inside restaurants have air conditioning and are very pleasantly controlled.

Heavyd175

We had no problems with our AC at all.

beachguru

The restaurants are great, however the rooms will cool only to 67, but with ceiling fan it is ok. I prefer my room real cool at night, but this was fine

sassie

The air was ok. Could not make our room cooler than 68 degrees. Did feel cool when you come from outside. The resturants were a bit cooler. But not cold that you need a wrap. During breakfast you can request the air conditioned area.

wam65

We had no issues with the AC and we were on the top floor.

DingoDing

Olympus tours- what time do they pick you up?6 answers

If my flight leaves at 4:45pm on my day of departure what time can I expect to get picked up? I've heard that they pick you up five hours ahead of time... Is this true?

5 years, 67 months ago

Detroit, MI

There are a number of factors that would attribute to the pick up time at the resort. The resort is 30 minutes away from the CUN airport. Also, because it is an international flight, you are required to be at the airport 3 hours prior to departure. The exact time will be given to you by the Olympus representative, but you can expect to be picked up at the very latest at 1pm the day of departure.

KristenCC

For our trip we were picked up about 3 hours before our departure. The resort is about 40 minutes from the airport and they recommend that you be at the airport 2 hours early. We shopped at the duty free shop, had lunch at Margarittaville, walked through most of the shops, and still needed to wait to load on the plane. Olympus Tours took care of us just fine.

Heavyd175

Our flight was at 2:45pm and they picked us up at noon, so not too bad.

beachguru

Our flight (on 3/11) left at 3:30 pm & we were picked up at 12:30 pm

beachperson59

Three hours, no more

sassie

They pickup 3 hours ahead of your departure.

DingoDing

Am I allowed to bring my own cup for them to fill with alcohol?6 answers

such as a bubba keg?

5 years, 67 months ago

Detroit, MI

Ask the bartender when you arrive, but it is an all inclusive resort; unless you were walking around with glass, we don't see why they would find an issue with it.

LaurenCC

We did not bring our own cups, but there were a few groups that did.

Heavyd175

LOTS of people there with Bubba Kegs! (us included!)

beachperson59

Yes! We brought our own insulated cups and the bartenders filled them without any questions.

Andejo

Yes, lots of big thermos mugs, you can buy them in the gift shop

sassie

Yes

wam65

Is the Priviledge beach area at Valentin part of the" towel game" or are there enough palapas for everyone ?5 answers

5 years, 67 months ago

Jake

There are plenty of chairs open at the beach each day. If you want to ensure you get an umbrella spot then I might go out earlier to snag one. There is a section of beach beds under umbrellas, but these are all reserved and are something you pay extra for. It's a per day charge for the "VIP package." We opted not to do this and I'm happy we did. We like to be in the sun on a trip like this and all the reserved beds are shaded.

beachguru

The Privilege beach beds are for people who pay an extra fee to become "Privileged". Someone told us that he paid and extra $60. That might be per person. However, the beach can be used by anyone but you would have to drag the beach chairs to that area. The "towel game" is played under the pagodas--you need to get there by 7:00 to get a shady spot. Also, I think that people who purchase "privilege" do not have wait for a dinner reservation, and might have other perks, too--such as a separate pool.

2Beachlovers

I did not notice any Palapas that were available they were all reserved with names but no one seemed to be in them. We had no problem finding chairs under the thatched unbrellas on the beach. The pool are not as ease. Put we just flated in the pool.

wam65

I assume by "towel game" you mean people reserving chairs with towels early in the morning, leaving no spots for others? If so, this is not an issue at the Valentin. People do leave their towels on their chairs when they go to eat or in the ocean, but there are more than enough spots. The "Privilege" area of the beach has specifically reserved beds for those who have upgraded packages: your name is listed on a sign on the bed. The rest of us had the palapas with chairs, and there was never an issue with finding one, no matter what time we got to the beach. Since there are only 400 rooms at the resort, and many guests go to the pool, there were always open spots. Hope that answers your question. For reference, I attached a picture of a typical day at the beach around 11am.

Millers5036

The privileged package members were always guaranteed a palapa by the beach or pool designated with your name.

TheClaudster

Travel accommodations from airport6 answers

What options are there for transportation from the airport to your resort? Remembering our last flight into Mexico and the barrage of people trying to get you into there taxi!

5 years, 67 months ago

Pleasantville, Iowa

We do offer round trip airport transfers that you can purchase prior to travel at an additional cost. For more information and pricing please call us at 1-800-915-2322.

CaitlinCC

pre-booked transportation when making resort reservations but watch out for the people trying to sell you those extra excursions

Odaboog

If you book through Cheap Carribean, they use Olympus Tours exclusively for transfers and excursions. Very easy. just look for the orange polo shirts.

Pnutz

Yes if u purchase it ahead of time-it is well worth the hassle and for safety reasons I would!!

lindseyNvegas

We used Olympus tours with our package and all went very well.

sassie

We used Canada Transfer they were great. You need to book with them on line and they will be waiting for you outside the airport. It is a Private transfer. Cheap and quick!

wam65

Parking2 answers

Is parking free or is there a daily charge? I would love to rent a car and explore the area on my own time.

5 years, 67 months ago

MsShan

There is parking available at this resort and it should be complimentary for guests.

LaurenCC

Parking is free and renting a car is the way to go

Prodideo

elevators6 answers

are there elevators for each building to get on the floor above or do you have to do stairs everywhere

5 years, 67 months ago

ckay

Most of the building I saw a Elevators

Convic

This resort does have elevators on the property.

CaitlinCC

Yes but by the time it comes u can be at the top of the stairs

lindseyNvegas

there are elevators everywhere

sassie

There are elevators.

HisPrincess

There are elevators

wam65

Fitness Center2 answers

Can someone tell me how the Fitness Center is at this resort. Where is it located in association to the buildings and what does it offer as far as equipment? Thanks in advance. Alison

5 years, 66 months ago

Alinewc - North Carolina

We recommend contacting the resort directly at (international number) 52.984.206.3661 or (email) info.vim@valentinmaya.com; info@valentinmaya.com.

LaurenCC

It is very small ....right near the pool area 2treadmills 1 stairclimber a few free weights and a chest /leg machine They do offer pilates classes early morning right next to the gym

lindseyNvegas

Is there a door on the bathroom in the Jr. Deluxe Suite?6 answers

I have read that a lot of hotels and resorts in Mexico don't have a door on the bathroom. Does this hotel have a door or is it more like a curtain or a room separating the living area and the bathroom area? Thanks.

5 years, 66 months ago

Ohio

The Deluxe Jr. Suites are perfect for friends and family because there is total privacy between the bedroom and bathroom.

LaurenCC

YEs there is a door,but the wall that seperates the bathroom from the bedroom is open due to the bathtub.NO PRIVACY! You can hear and smell everthing

suunymiche

there is a frosted glass door to the toilet and shower. The bathroom door is solid, however there is only a nice curtain around the hot tub which actually connects the bedroom to the bathroom. It`s not bad if you are married, someone may want to step out on the veranda if not.

sassie

Yes, not only was there a door to the bathroom in the deluxe junior suite but there was a separate door on the toilet area of the bathroom. The bathroom was huge, it had separate shower, whirlpool and toilet areas. FYI- lots of toiletries too, toothbrushes, toothpaste, razors, shampoo and conditioner, soap, lotion, etc.

HisPrincess

Yes, there is a door on the bathroom. The living area and the bathroom are 2 separate areas.

jetgirlct

There is a large wooden door between the bedroom and the very nice bathroom

GeauxMaya

Is Lobster available and is it included or an extra charge?6 answers

at Valentin Imperial

5 years, 66 months ago

DM

The resort's website does state lobster is available at Restaurant Mar & Lobster Pot for a surcharge. However, we recommend checking with the front desk for menu selections and current pricing.

BILLCC

Yes it is available but for an additional charge.

CGrip

extra charge very pricey

sassie

it is available at an extra charge.

HisPrincess

There is an extra charge around $40. I did not order it but it was a big lobster I saw being delieverd to the other table.

wam65

A full lobster tail is extra. About $30, but it is huge. They have many lobster dishes however that are included.

DingoDing

pool floats6 answers

are pool floats available?

5 years, 66 months ago

Kalamazoo, MI

We just returned on April 7th and had no problem getting floats.

jkjkaknk

Yes. They had floats in both pools

Meegs

yes

sassie

Yes, the staff was very good about walking around and putting them back in the pool if no one was using them.

HisPrincess

They most definitely are. They are all over the place, in fact, so you will not have a problem finding one or two.

Holipsism

Yes. Plenty of them.

DingoDing

do they have Miller Lite Beer?6 answers

5 years, 66 months ago

Kalamazoo, MI

Majority of resort offer domestic brand beverages. However this may change based upon availability at the resort. For more information please contact the resort directly.

CaitlinCC

No just Coors and Dos Equis.

CGrip

No, coors lite and dos equis

sassie

Coor Lite and Dos Equis was in the fridge in the room.

HisPrincess

They don't, they only have dosXX and coors light

valdes

No Coors light and Dos XX

Wunderfulone

How much is the cost for spa massages?3 answers

I would like to know what choices for massages and the cost. Thank you~

5 years, 66 months ago

Happyhippo

The resort's spa services can be found directly on their website (https://www.valentinmaya.com/spa.htm#massages). The prices are not included, however, the email address to contact their Spa directly is spa1.vim@valentinmaya.com.

MariaCC

100 usd - out by the beach

Saigon42

Prices are listed on a PDF on the resort's website. However, to give reference, I got a 30 min back massage for $65 and they were offering a couple's massage on the beach for $200.

Millers5036

How do I know when someone cancels a resorvation, so I can book2 answers

I've been trying to book the Valentin between 5/11 and 5/19, but I waited to late. I was just wondering, how I find out if someone cancels?

5 years, 65 months ago

Michael

Please contact one of our experienced sales agents at 1-800-915-2322 for further assistance.

BILLCC

i have no idea. you'd have to reach out to cheap caribbean for that answer.

STLpossum

Keep calling the hotel direct. Ask for Reservations.

CASSIE6455

how is the food?6 answers

5 years, 65 months ago

nursiness

Food quality at any restaurant is very subjective. What one person loves, another may despise. From the information posted in the reviews of this particular resort, it appears most guests very much enjoy their meals. Out of approximately 600 reviews, the average rating for dining options is a 4.5 out of 5.

BILLCC

The food was really REALLY good. The breakfast and lunch are both buffet style, but they were both excellent especially the breakfast. For dinner they open all of the premium restaurants, no reservations required. There may be a wait depending on what time you get there, but they give you a pager and there is always entertainment going on and plenty of premium drinks available while you wait. I don't think we waited more than 30 minutes any night. I highly recommend the Japanese and French restaurants. The others are also all very good. Probably the best resort food I've had.

DingoDing

Food is good to very good with lots of choices. We liked the French restaurant the best with the hibachi place a close second.

ninedogs

We were there only three nights so only ate in three restaurants for dinner. All the food is FABULOUS! My favorite was the Japanese restaurant. We didn't get reservations for the hibachi table (otherwise, reservations are not taken at any restaurants), but in the end, I was glad I ordered from the regular menu in the main area of the restaurant. It was without a doubt the best meal I have ever had. Also ate at La Tierra (steakhouse) & it was very good. Last night was at the French restaurant--very elegant. I didn't like the pork I ordered (although I am sure it was very good, just not what I expected) but the rest of the meal made up for it, along with the atmosphere. We had room-service breakfast one AM--huge breakfast & it came very quickly & was very good. Lunch is buffet at the restaurants (that are open to each other & are open-air) almost on the beach--La Tierra and La Mar (Land and Sea). Although some people dressed more casually for dinner, most were dressed very nicely. Some women wore formal cocktail dresses. You saw a bit of everything, but for the most part, people dressed very nicely. Men are required to wear long pants and collared shirts. Women can wear capris and dressy sandals, but most were in dresses.

Beachlover11

breakfasts are 'too' wonderful - fresh fruit, fabulous fruit smoothies, pastries, breads - plus so much more. The setting for the breakfast was gorgeous. It was hard to come back to simple breakfasts. For lunch we stuck close to the one near the beach - also great food. Favorite restaurant was the Japanese restaurant.

Mira1060

Excellent

Midwest78

How much is the Internet access in room?6 answers

ay?

5 years, 65 months ago

Velvet

Free. I also brought along a wireless access point so I could check email and such on my phone without paying the expensive international cellular charges.

DingoDing

We do suggest checking directly with the resort regarding any pricing for their internet use. The email addresses found directly on the resort's website is info.vim@valentinmaya.com and info@valentinmaya.com.

MariaCC

There is none that I'm aware of. We go to the business center and use their computers to get on the internet.

ninedogs

It's free. You just need a laptop computer. No wi-fi in rooms.

Seaturtlevt

They have free internet access in the rooms, though it isn't wireless, it is wired. All you have to do is ask the front desk and they will get you an internet cord. There is wireless internet available in the square, however.

NJK12

Free, get ethernet cable from front desk

Wunderfulone

Calling Cards5 answers

Hello, We are traveling to this resort next month and I was wondering if the resort sold calling cards to phone the USA. I didn't know If I should purchase one before we leave but I'm not even sure what kind to get. Or if they sell them somewhere close by to the resort would be fine too. Thanks in advance, Ali

5 years, 65 months ago

Alicat23

For more information please contact the resort directly.

CaitlinCC

No use skype.

Saigon42

We just returned from the Valentin Imperial Maya two days ago and on our last day there we found a machine on the wall that sold calling cards for $20.

Seaturtlevt

Yes, phonesnear the bellhop stand when you arrive.

Wunderfulone

At the pharmacy they sell the phone cards. They cost $20

ROSARINA

valentin imperial maya5 answers

Would like to know witch buildings are closest to the beach. and if you can snorkel off the beach.At the valentin imperial maya

5 years, 65 months ago

Tom

Please contact the resort directly for the most up-to-date information. You may reach them via email at: info.vim@valentinmaya.com or by phone at: 011-52-984-206-3660.

BILLCC

9 is right on the beach but it is further to the main pool and restaurants but the run a shuttle if you're not into walking. 8 might be also. We stayed at 9 so I'm sure of that one. You have your own private beach so I'm sure you could snorkel.

ninedogs

Buildings 5, 13, 12, and 11 are the closest to the beach. You can take non-motorized crafts right from the beach and snorkel.

ShayMat

I believe the closest buildings to the beach are the ones that house the Emerald suites. We snorkeled at the beach in the roped off swim area, but not too much to see when we went (few fish).

Poollover

The emerald suites are closest. The Silver, deluxe and golden are all roughly the same distance. We stayed in the Golden Suites and were only a short 5 minute walk from the beach (Emerald Suites are in front of Golden)

charleyds

Has anyone upgraded to the Valentin Privalge Package? Is it worth the extra $5 answers

Specifically do you know the difference in drinks? We stayed at the Secrets resort in the preferred suits, and enjoyed the extra services especiialy the added liquor. What types of drinks are stocked in the mini fridge/bar in the rooms?

5 years, 65 months ago

AMY

It doesn't state what is actually in the mini fridge, or any specifics, however, if you would like to contact the resort directly, you can ask them the specifics that you would like to know. Their email is as follows: info.vim@valentinmaya.com The following is off of their website: VALENTIN PRIVILEGE PACKAGE ($) The Privilege amenities are included in room categories when mentioned (for example: Deluxe Privilege Jr Suite includes the amenities as opposed to Deluxe Jr Suite which does not offer the extra amenities). Private check-in and check-out at the Valentin Privilege Club. Pre Arrival Concierge services at privilege1.vim@valentinmaya.com Early check-in and late check-out (subject to availability). Daily newspaper room delivery Fruit platter & petits fours once per stay In room fresh flowers once per stay Bottle of sparkling wine in room upon arrival Tailored Minibar (Your selection of Premium drinks out of our Privilege Menu) Beach bag Restaurant reservations Lobster included at Lobster and Seafood Grill (no extra fees). Restaurant reservations through Privilege Lounge Concierge if desired Reserved lounge chairs under guests name at pool OR beach Exclusive access to privilege lounge (7:00am – 11:00pm) with: WiFi service Concierge service Ultra premium bar service Snacks at Privilege Club (5:00 pm – 7:00pm)

RobinCC

My wife and I have visited the resort twice in the past 6 months (just got home 3 days ago) and we feel the privilege package is well worth the modest fee that they charge. 1st of all, when you arrive at your room, there will be flowers and a fruit basket waiting for you... along w/ a bottle of sparkling wine and 4 bottles of premium alcohol of your choice (750 ml bottles.) The mini-bar has beer, soda and bottled water provided and restocked each day. They even throw in a heavy canvas beach bag. Another big plus is getting preferred reservations at all the resturants as well as palapas at the beach and by the pool... very important, considering all the sunshine there. You also have access to the privilege club-room where they have a wide assortment of complimentary drinks every day.

RocketDog

The mini bar comes with a couple bottles of water and a couple juices. 4 beers and a couple sodas. If we go again we will get the upgrade you also get a private covered lounge bed either by the pool or Beach. I would recommend the beach bc its closer to the bar than the other loungers. You are able to customize your minibar with liquor not sure which ones though

brandall

Privilege package is not worth it here. Basically all you get is 4 bottles of booze in your room and a covered bed at the beach and pool. Plenty of places to sit other than the privilege areas.

NOOKA

There is no difference in the drinks and overall don't think the privlege pkg is worth the money. All rooms have beer, soda and water in the mini bar.

ShayMat

what kind of wine is available in the all inclusive price? Red wine --is it good ?6 answers

5 years, 65 months ago

N. CA

The House wines (merlot, chardonnay) were fine. The more formal restaurants have a fairly extensive wine list ,but you really don't need to go there.

Markg

For specific questions regarding the resort's wine options, we do suggest contacting them directly as they would be best to assist you. The email addresses found directly on the resort's website are info.vim@valentinmaya.com and info@valentinmaya.com.

MariaCC

They had a pretty expansive wine list. We are big wine drinkers (we prefer red), and the resort's 'house red' (can't recall the name) wasn't too bad. Not the BEST wine, by any means, but not bad at all! They offered both a cab and a merlot in their house brand.

stewbie2

The house wine is a brand from the maule valley in Chili. If you like wines from that region of Chili, then it is acceptable. "Upgrades" are available at dinner for modest prices. I like wine from this region so I was fine with the house wines. Merlot and Cab and also had a few whites. Hope this helps

BWnDallas

None that I am aware of. You can buy wine at the table, say someone bring in a bottle also.

Wunderfulone

you can get a glass of the house wine. They offered one white or red. They were okay, definitely not what I would order while at home. However they had a huge selection of mixed drinks and had some higher end alcohol.

Midwest78

what does it cost for 5 or 6 or 7 nights stay2 answers

what does it cost for 5 or 6 or 7 nights stay

5 years, 65 months ago

robert

We had a special that cost $1100 per person for 7 nights. Great price!

Terra

As pricing depends on specific travel dates and availability, we ask that you please call to speak with an agent in our New Reservations Department as they would be best to assist you. Unfortunately, price quotes must be given via telephone. There is no additional charge for agent assistance via telephone.

MariaCC

Do the suites come with wireless internet or hard-wired internet?6 answers

5 years, 64 months ago

Chicago

Hard wire, get ethernet cable from front desk.

Wunderfulone

I think it is available in the room for free but you have to bring a cable. WE used wifi only which is available by the pool & in the lobby. We had no trouble accessing it.

Beachlover11

Wireless internet is usually accessed in the lobby area, however, we do suggest contacting the resort directly as they would be best to assist you. The email addresses found directly on the resort's website are info.vim@valentinmaya.com and info@valentinmaya.com.

MariaCC

Hard line internet. But most of the resort has wi-fi (by the pools, main plaza, reception). Supposedly the concierge has ethernet cables, though we never investigated.

ChrisandLor

Hard wired, you will need an ethernet cable

GeauxMaya

No they don't ! Only have wifi in the lobby

Reidgrace2

hows snorkeling at the beach at the valentin emperial maya6 answers

5 years, 63 months ago

squid

Snorkeling activities are included with your all-inclusive package. If you would like more information, please feel free to contact the resort at info@valentinmaya.com.

CoryCC

We did not snorkel. Beach was very rough with waves. Red flag was posted every day.

JustWannaTravel

The water is too rough to snorkel right off of the beach

GeauxMaya

The water is VERY clear and there are lots of fish. We didn't snorkel ourselves so I'm unsure how much there is to look at on the sea floor but the water is so clean and beautiful you don't need a snorkel to see right to the bottom!

Candykid20

Awesome!!!!

ROSARINA

there is no snorkeling at the valentin beach. you would have to take an excursion. there were, however, some great fish that you could see by the naked eye at the the shore line.

STLpossum

Beach vs seaweed...??6 answers

The last resort we stayed at had staff cleaning the seaweed on a continues bases but it never seemed to be completely gone. How is the beach here? Is the seaweed bad? I know we go right after or during hurricane season, in October, but it would be nice to have a cleaner beach than cancun.

5 years, 63 months ago

Tara

This resort is set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach).

MariaCC

There was a very small amount and a guy raking every morning.

southernpacifico

Their beach is incredible! Clear blue water and soft, clean white sand!

Candykid20

Yes they have some seaweed, it seems like all the carribbean islands do. Florida is good at not having any, i live on a beach in Florida. Use Googel Earth to zoom into the resorts before you go, also look at people's personal videos on youtube of the resorts and look for seaweed. You also want to make sure they have pretty colored water and waters. Some places will be seaweed and still water, like a lake. boring. I have some video of the beach on youtube here, this video shows us walking down the beach, skip to 4:30 in the video: https://www.youtube.com/watch?v=9QqSJh_4kis The resort cleans up the seaweed as you can tell, the video above also shows how the beach looks outside the resort (full of seaweed)

MattRachel

i saw no seaweed. the beach was beautiful. soft, white sand.

STLpossum

The beach is very clean, very little seaweed on the left side of the beach bar. Beach is really nice and is fairly wide. They have a roped off area for swimming. We went in Jan.

Nautica

The seaweed was BAD and the staff never seemed to clean it up. The water was really rough so we spent most of our time at the pool. You could not snorkel from the beach while we were there (in October).

TheClaudster

Are children allowed on the property to attend a wedding?3 answers

5 years, 63 months ago

Kristen

This is a question only the resort can answer. It is an Adults Only property, so they may not make an exception even for a wedding. You can reach the resort directly at the following email address to ask them: reservaciones@valentinmaya.com

RobinCC

I dont think so only because It is an adults only resort (18+). You may want to call the resort and ask to be sure.

ohsoofly

i do not know if children are allowed on the site. i would imagine no, since it's an ALL ADULT resort. the children would have to go through all of the major areas of the resort to get there, which defeats the whole "adult only" experience.

STLpossum

Are any of the pools heated?6 answers

5 years, 62 months ago

Washington

The pools are not heated at this resort.

CoryCC

Not sure if it was the warm weather or heaters..but the pool was always nice and warm!

Bkaetzer

Yes the pools are heated! Always easy to walk right into them.

Newlyweds622

If you go in the summer, you don't need heat. The pools were like bath water. At times even a little too warm.

KTeacher

The pools are extremely warm---84 degrees

kelbridge

Not heated when i was there. Not sure if they even have the ability to heat them. The water (August 2013) was about 75F/22C degrees, perfect. Its hot in the sun, but when you sit at the pool bar in the shade for longer than 10 minutes with a frozen drink, you may shiver a little. I'm from Florida and I think the pools were all the perfect temperature.

MattRachel

Hairstyling tools6 answers

Do our US hairstyling tools work in Mexico? Is the voltage the same? If not, do they have the converters?

5 years, 62 months ago

Kathy

The outlets and voltage are the same.

llbecker

Yes, all electrical outlets in our Mexico resorts are compatible with devices used in the domestic US.

SamCC

same voltage as US. No need for converters

IdaJose

Yes, they have 110 and 220. Most resorts, regardless of where, will have both for you. You can always buy your own 220 to 110 converter to bring with, if you need to https://www.amazon.com/Voltage-Converter-From-220-240/dp/B001ES8YY6

MattRachel

Yes they work and voltage is the same

brandall

I worried about the same thing. the voltage in Mexico is the same as the US. What I would call 'regular' outlets. blowdryer is provided in the room but all of our electronics used the outlets in the room. All was fine!

lovinlife50

Everything is the same as the US. They did provide a hairdryer in the room.

jboo

How are the bugs at this resort in feb/march?6 answers

Read some reviews that said the bugs here were pretty bad, now I'm not sure?

5 years, 61 months ago

detroit, mi

As this resort is located in a lush, tropical region in Riviera Maya, bugs are not uncommon.

AlixCC

I didn't see any bugs during my August 2013 trip. Rooms were bug free, all the restaurants were bug free. Perhaps you went during the time of the year they are bad. I hope you aren't referring to Mosquitos, because you're in the jungle. Don't visit tropical climates if you don't like Mosquitos.

MattRachel

It was very muggy when we were there and did not have any problems with bugs at the resort. They spray regularly. Outside of the resort you definitely need bug spray. You should bring some with you because it is hard to find there and most don't have deet so it isn't very effective

brandall

not sure about that period of time, but i will say that we had several small bugs in the room... especially in the bath and sink area. there were a few beetles in the room, but nothing terrible. make sure to keep your luggage closed.

STLpossum

I was there in January and there were no bugs at all.

ShayMat

No bug problem at all. I usually get eaten alive. If there is one mosquito in a 100 mile radius, it will find me and deliver an itchy welt that will last for a week. My trip to VIM was in April and I did not see a single mosquito and was not bitten once. There are a few bugs around, of course, but they weren't an issue for us. I get more mozzie bites in NYC when the temp reaches 60 degrees.

ChrisW

how are the workout facilities? Are they plentiful, up to date and in good condition?6 answers

5 years, 61 months ago

PMT

There is a fitness center. For details regard specific equipment, please contact the resort directly.

AlixCC

Lots of equipment in great working order with an indoor and out door facility. They have free weights and a wide variety of machines. Also have different classes

brandall

Some dumb-bells, 3 treadmills, 2 ellipticals and 1 lateral movement machine (like an elliptical)...the rest were all select-stack machines. A couple of classes were offered (Yoga, Zumba and Pilates) as well. The machines are in good condition, and although the facility was small, there was never a problem getting a machine.

MoonPieMe

Didn't use

homthr

The facility is nice but small. They have a covered area outside with a nice wooden floor if you chose to workout without using equipment. We found this a great place to warm up, stretch, do some push ups, etc before our run around the grounds. They also offered yoga, Pilates, and Zumba classes during the day!

jboo

the workout facility is not plentiful. it's small and not much there, but enough to get your heart rate going. it was usually busy, which is impressive with a resort. i didn't see anything that had any disrepair. the classes are good.

STLpossum

yes.. they are nice and they also have some Yoga and Pilates classes.

ShayMat

is it possible to make dinner reservations at restaurants prior to arrival or at least when you arrive or do they have to be done each day?6 answers

5 years, 61 months ago

Arcem

In most cases, resorts will not allow guests to make reservations prior to arrival.

AlixCC

There are no reservations. And we had no problem eating in any of the places. The only thing you need to know is that for French and Mediterranean, men need pants.

lori13

They do not take reservations except for the Hibachi. Those reservations are done daily. We did not have any issues getting into the restaurants we wanted when we wanted.

CandiceC

The restaurants do not require reservations and we only had a short wait one evening for about 25 minutes. The hibachi restaurant does require a reservation due to limited seating (it is so worth going to dinner there) and the reservation is made on the day want to go. The reservation is made with the concierge and there are several locations throughout the resort to meet the concierge. have fun!

lovinlife50

The only place that accepts dinner reservations is the Japanese Steak house Ginger, but only for their Hibachi tables which can only be reserved the day of. All of the other restaurants are first come first serve, but we never waited and we went to dinner between the rush of 6pm-8pm.

ParamedicJess

Only certain restaurants need reservations (i.e. Hibachi). You will come across a daily journal in your room which tells you where and when to make reservations, what time restaurants are opened. It's wise to make reservations in advance only for the restaurants that gets booked up. otherwise you will also have the buffet dinner and there will be room service!

ElaineMali

Anyone know if Valentin Imperial Maya has TNT??6 answers

The opening NBA game day will be on while we are there on our honeymoon--October 29, 2013. Wondering if we'll be able to watch on TNT! The hotel we are staying at is Valentin Imperial Maya.

5 years, 61 months ago

Chicago

Please check with the resort directly regarding the television stations that they offer. Normally, resorts have basic cable channels.

AlixCC

You should be able to watch the game. They have a sports bar and will probably have the game on. We were there and they had a few NFL games showing.

ohsoofly

Yes they do! They have direct tv and we were able to watch the Thursday night football game on nfl network in the sports bar!

Boss5

We were desperate to watch the NFL while we were there. There is a sports bar at the resort, and they had NFL network, so I would imagine they would play NBA games when in season as well. It was a fun place to watch the game! We also went into Playa Del Carmen to watch Thursday Night Football for a night out and it was really fun! Lots of sports bars there as well.

MrsHod

YES! Lots of channels to choose from. TNT was offered in English and in Spanish acutally.

January85

There is a sports bar on site... I'm sure they will be playing it!

Texasgirlie

Drinking Water safe?6 answers

Is the drinking / tap water safe at the resort or should we stick to bottled water?

4 years, 60 months ago

Dylan

Please contact the resort for more information about the water at their resort. You can email them at customercare@valentinmaya.com

LizCC

We brushed our teeth with the tap water...no problems. We did however just stick to the bottled water for drinking, there is plenty of it available.

Texasgirlie

You don't have to worry about drinking water in a resort, just outside of it. All resorts have a filtration system and if you are still worry you will also find water bottles in your room free of charge to you.

ElaineMali

Hi Dylan, I think we were drinking it and we were fine, but there is always bottled water around and you can ask them for it too!

Hobbes

Drank the water they poured at all of the restaurants and had no problem. Not sure about drinking from the room faucets, but since they give you bottled water in the fridge every day, there's really no need for that.

NewEnglandReviewer

I drank the water at the resort and had no issues, they do always have bottled water around though. even at the bars you can always ask for bottled water and the refrigertor in your room is always stocked.

aussiepwr

Is the Lobster Hut still there?5 answers

4 years, 59 months ago

Colorado

According to the resort's website (https://www.valentinmaya.com/gastronomy.htm), Restaurant Mar & Lobster Pot is an inspired, detailed selection of fish and seafood with influences of New Orleans-Cajun, Mexican Veracruzian, Peruvian and Caribbean-style cuisine. There is an extra charge only for lobster and dining restrictions may apply. For further information regarding this inquiry, we do suggest contacting the resort directly as they would be best to assist you. The email address found directly on the resort's website to contact them directly is info.vim@valentinmaya.com.

MariaCC

Yes...it's called the Lobster Pot

jboo

lobster hut is no longer there. however, there is "THE CORNER", where you can get lobster, seafood, steak, etc.

STLpossum

It's called the "Mar and Tierra Restaurant" (surf and turf). Oh, and if you want anything with "lobster" in it....be prepared to pay an additional $400 pesos EXTRA @ the Valentin!

BigPoppa

No.. There is no Lobster Hut.

ShayMat

How far is this hotel from the airport?6 answers

4 years, 58 months ago

New york

Valentin Imperial Maya is located 25 minutes from Cancun International Airport (CUN),

MariaCC

It's only 30 minutes away via shuttle.

STLpossum

about a 25 min. drive

kinz

About 20 mins

Bobbielynn

The resort is about 30 minutes from the airport but our shuttle made 2 stops prior to our drop off so it took almost an hour. If I went again I would consider taking a taxi.

ShayMat

30 minutes if you take private or direct van service.

Nautica

Are there pool flotations?6 answers

We are wondering if we should bring something to float on in the pool?

4 years, 58 months ago

Michigan

Most resorts do not supply pool flotation devices. For more information please contact the resort directly at www.valentinmaya.com.

LisaCC

No. Everyone brought one from home

kinz

Not provided by Valentin....however, in the store, I found inflatable rafts you can purchase....

BigPoppa

Yes, there are no floats right now, they lost them in a flood I have heard & are working on getting more ordered

Bobbielynn

Yes... an ample supply in all the pools!

ShayMat

Lots of blue rafts for floating in the pool.

lovelyrita

Is there live music? How often?6 answers

4 years, 57 months ago

Ann Arbor, MI

This resort entertainment varies, please contact the resort directly at www.valentinmaya.com for more information.

LisaCC

They had a live band at the beach bar when I was there that was great!

ShayMat

There was live music or a show every night we were here. They have a piano bar (live piano played), at theater for show, a singer that comes to play every few days. So there is lots of entertainment.

Poollover

They had a fabulous band every night we were there. Not sure if that is normal.

Ram3

We stayed for 7 nights and there was live music each night, plus shows in the theater.There was a fire show and beach party one night as well. Lots of fun.

lovelyrita

Yes. When we stayed they had live music 3 times during the week.

charleyds

How are the pool water temps in late Dec.?2 answers

4 years, 57 months ago

Seattle

According to www.holiday-weather.com, the average water temperature in the month of December in the Riviera Maya is 81°F.

MariaCC

I was there in January and the pools were cold!

ShayMat

Is there a charge to use the lounge chairs or cabanas on the beach?6 answers

4 years, 56 months ago

NJ

The lounge chairs are first come, first serve. For more information on Cabanas, please contact the resort directly at www.valentinmaya.com.

SueCC

The cabanas have a charge,lounge chairs under the little hut are first come first serve and are free.

Nautica

Cabanas with the bed on the beach and by the pool yes, but that's it everything else is included.

Notenoughbeach

No charge. There is an area of cabanas that are reserved for people who've paid for a deluxe package but plenty more for us "regular folks"

redinkdover

There was no charge to use the lounge chairs or cabanas on the beach. You would have to get to the beach or pool early to get a lounge chair or go later in the afternoon.

Estimator

The chairs are free if you walk down past the priveledge club.. The cabanas are part of the priveledge club and there is a fee. There are tiki style umbrellas down by the lounge chairs which are also free, but first come, first serve. There is bar service on the beach!!

Lola3590

What would the pool and ocean temp. be in March,on average4 answers

4 years, 56 months ago

upstate ny

According to https://www.holiday-weather.com, the water temperature in March averages about 79°F.

MariaCC

Just got back, pool was comfortable, outside temp 85-88 but with direct sun feels hotter.

Blackjackdoc

We just returned from Valentin March 6. I don't know the actual water temps. But, both felt cool to us. There were however, several people hanging out in the pool pretty much all day. And, there were many people playing in the surf.

Zyngauf

We were there from March 7-11 this year. The ocean was colder than you would expect, but you could get used to it quickly. Lots of people swimming. Pool temp was also cooler than expected- but PLENTY of people spending HOURS in the pool!

TravelBug669

What kind of diet soda do they serve?6 answers

4 years, 56 months ago

scrappurplesam

I would visit the resorts website at https://www.valentinmaya.com for a complete listing of the bars and restaurants on site, and the food and beverages that are offered there.

BethCC

Diet coke

Lola3590

Diet Coke, and Diet Pepsi and That is about it.. If like me, you are a Diet Mt Dew drinker conceder Mailing it to the Hotel before leaving or Buying and taking with you after going through TSA.. Kept having to add Rum to my coke to make it Drinkable. Even went to WalMart No luck. Fcoffman176

fcoffman176

Coca Cola Light (Diet Coke here in the States)

Beachlover2222

They serve diet coke.

Ram3

I know they serve Coca Cola Light. Didn't ask for any others, so can't speak to that.

Zyngauf

valentin imperial maya2 answers

Stayed at valentin 11/6/13 till 11/12/13 truley enjoyed the trip.We both like to swim in the ocean and snorkel the ocean was rough all week could only swim one day is that normal for that time of year been traveling to mexcio in november for years never had that problem.

4 years, 56 months ago

squid

The beach at this resort does occasionaly have rough water but it does have a designated swim area in the calmer area.

BethCC

We just returned from Valentin, staying there for a week June 9, 2014 till June 16, 2014. the water was very rough for us, as well. All week. We were able to be in the water but closer to the shore. It may be rough there, period.

Moniquelol

How is the new wine cellar?2 answers

4 years, 55 months ago

Pennsylvania

For specific questions about the wine cellar please contact the resort directly at customercare@valentinmaya.com

LizCC

Extensive wine list but those who drank house wine said it was good

JBx4

Can you pay by the day for VIP/privilege package4 answers

4 years, 54 months ago

Deedee

The Valentin Privilege Package may be purchased at a cost of $50 per person/per day at the same time hotel reservations are made.

BethCC

No there is a 3 day min

srqjake

Yes, if I remember correctly it's $60 per person per day.

charleyds

It's a 3-night minimum but you can upgrade at any point during your trip.

TheClaudster

dining on the beach2 answers

Has anyone paid for the private dinner on the beach? And how was the experience?

4 years, 54 months ago

California

For information regarding additional amenities the resort may charge, we do suggest contacting the resort directly as they would be best to assist any inquiry. The email address from the resort's website to contact them directly is customercare@valentinmaya.com.

MariaCC

we did not dine at the beach but it`s $200 for this feature. Alittle much for me!

italian1

Hubby upgraded one of our dinners, LOVED it! So romantic, intimate, the servers took pictures for us....awesome experience!

NEveland0628

Are there shuttles to get from the rooms to the beach/pools/restaraunts6 answers

I have problems with my lungs, therefore have trouble breathing. Are there shuttles to get from the rooms to the beach, pools, and restaurants?

4 years, 53 months ago

bill

For specific questions regarding the resort, we do suggest contacting the resort directly as they would be best to assist. The email address from the resort's website to contact them directly is customercare@valentinmaya.com.

MariaCC

There are large golf type carts. You can call be get a ride. They are usually very prompt. They can take you to the end of the boardwalk at the beach, but you will have to walk on the beach from there.

lovelyrita

Yes, they have golf carts that the staff provides rides around the resort on.

Poolprincess

Yes, there are shuttles. You can call for a shuttle and they will pick you up at your building. I would recommend trying to get a room in building 2. It is close to pool and the closest to most of the restaurants.

reebs

Yes, per your request and free of charge. Tips are always encouraged.

Polarbear

Yes. Very convenience.

headbanger

Does the hotel offer wheel chairs for the elderly?2 answers

4 years, 53 months ago

Bogusha

This resort does have several rooms that are handicapped accessible, however, I would suggest contacting the resort directly at 1.800.232.8316 for the most up to date information on their policies.

BethCC

There are wheelchairs. You must have someone to push you, as they are not motorized. It is a hot climate, so this can be a difficult job for someone who is not in good shape. Not sure how many wheelchairs are on the property, however.

lovelyrita

Do they offer beach/sand volleyball?6 answers

4 years, 52 months ago

USA

Yes

kf2014

yes

niner75

They did have beach volleyball, paddle ball, as well as pool games.

MNnative

Yes....there are usually games going on everyday as long as there are players. I play every trip. The beach has a court set up and there are games going on pretty regularly...no worries!

BrianM

yes, 11am and 3pm on the beach, if I remember correctly. The event staff has several daily activities planned each day! Every night with turndown service they'll leave you a program with the next day's events.

charleyds

Yes. Beach volleyball is an almost daily organized activity. There is a net provided on the beach. Multiple other activities are organized by the resort at any one time during the day including in and around the pool, gym, and activities center.

Polarbear

What liquor is provided in the mini bar in the rooms?6 answers

4 years, 52 months ago

bill

Our mini bar was stocked with bottled water, some cans of soda, and cans of beer.

chilla

The beverages that are supplied in your own mini-bar may vary day to day. We suggest contacting one of our Beach Experts directly for any specific questions you may have regarding this resort's amenities. Our number is 1.800.915.2322 and we are open from 5:00 AM to 3:00 AM EST daily.

SamCC

Ours had 3 kinds of canned beer (Coors Light, Dos Equis, and one other I forget). If you purchase the Privilege package, you can add 4 bottles of liquor of your choice.

Dobie

No liquor, only Dos Equis, Coors Light, Coca Cola, Coca Cola Select (diet), Sprite, sparkling water, bottled water, Orange Juice and Apple Juice

charleyds

XX beer

Polarbear

We did a minor upgrade and only had beer, soda and water in ours. Some friends upgraded to a large suite and it came with 3 750ml bottles of premium liquor of their choice, a large balcony, a private cabana on the beach and a few other benefits. Other than the private cabana, not sure it was worth the extra $$.

headbanger

can I extend my stay to 6 nights?3 answers

4 years, 52 months ago

sandee

You certainly can if there is availability for it! Simply call us at 1.800.915.2322 regarding your existing reservation to discuss any and all possible changes.

SamCC

yes

GBERG23

We were there 7 nights.

cozk

Is there laundry facilities on the resort property?6 answers

What type of laundry facilities are available at this resort?

4 years, 52 months ago

USA

Please contact the resort directly at customercare@valentinmaya.com for the most up to date information on their laundry facilities.

BethCC

I am not sure, we did use the laundry.

mhb45466

If you drop off your clothes with a concierge, they'll bring it back to your room. Extra charge.

NEveland0628

There is a laundry bag in your room and you can stuff it with your clothes & directions for washing and they'll wash it for you. I'm not sure of the extra charge but I do know they'll wash for you.

charleyds

they have a laundry service. its pricey.

Alleywalley

There is laundry service

Ryszard

they do have laundry pick up in your room

Biscotti

Does the Valentin Imperial Maya have a casino?6 answers

4 years, 51 months ago

South Carolina

This resort does not have a fully-functional casino. For further information about resorts that do, please call one of our Beach Experts at 1.800.915.2322.

SamCC

No casino on site.

Bute

It does not

Cstan

I don't think so.

Dobie

No

JBx4

No. They had a casino 'night' one night but played with monopoly money.

kdsarchitect

Is the water at the resort purified?6 answers

Does anyone know if the water used in the resort for ice cubes, etc, is purified or perhaps purchased from a distributor? I know everyone says not to drink the water in Mexico, so I'm wondering how cautious I'll need to be at the Valentin.

4 years, 51 months ago

NYC

We decided not to drink any water. We drank bottled water the entire week, including using it for brushing teeth. They restock bottled water daily and we had no issues. That being said, everyone else we saw drank water in all of the restaurants and most seemed fine. I do not know if they actually purify the water and ice cubes.

Honeymoond

For more information about the water at the resort please contact them directly. The email address for the resort is: customercare@valentinmaya.com. Thank you!

LizCC

Their daily journal specifically states that the resort water is purified and filtered on site. You're safe. Day trips most times include bottled water and you can get bottled waters in your room and at the bars.

NEveland0628

We just returned from the Valentin. I too was concerned about drinking the water. But I think all the water they use is from purified sources. I saw large bottles of water in several locations. So I think the water they pour in the restaurants is bottled. They hand out the smaller bottles of water everywhere (from the bars and in your room) As for the ice - I don't know. My wife and I stayed 7 nights and never had any digestion issues.

Dobie

I was nervous myself when I first went to the Valentin because I heard the same thing about Mexico. I can assure you that the water is perfectly fine on this resort! The first two days, we only drank mixed drinks and steered clear of drinking water they poured for us at restaurants. Once we realized that we were drinking drinks that had their ice cubes in it, we noticed we never felt sick and were fine. The next day, I drank water at one of their restaurants and was still fine. Everyday after that, I trusted it completely and my boyfriend and I drank the water when ever. They write in their welcome note that they purify their water and get it tested monthly. If you are still skeptical, they have bottled water for you to drink also.

kellytpsu

All the water and ice is purified- we asked. But not in the bathroom. And frig come stocked daily with water, juice, and soda

JBx4

Is there outside seating for any restaurants?6 answers

4 years, 51 months ago

Gracie

We ate outdoors many times.... Very romantic

Alnvega

Yes, there is outdoor seating available for some of the restaurants.

LizCC

most of them offer outdoor seating

Asherice

We sat outside at the Italian and Steak/Seafood restaurants.

TXstar

All of them but the French place have outdoor seating options for dinners.

NEveland0628

yes, there is outdoor seating at all of the restaurants. However, I would avoid the outdoor seating at the breakfast/lunch buffet area, as there are a lot of young birds there who will fly right into the area and steal sugar packets from the tables (and eat them right on the table too).

sunnyCali

How are the swim-out rooms?6 answers

How are the swim-out rooms at this hotel? Worth it to upgrade, or does it just mean less privacy? It's hard to tell from the pictures.

4 years, 51 months ago

slm1124

Definitely, if you're looking for a more relaxing experience. The swim up pool by the lake was just a quieter area.

Honeymoond

we upgraded to the swim out room and we loved it, we normally used it after 6 hours or so on the beach, it was nice to come back from the beach and lounge with a cocktail. We had it to ourselves most afternoons and in the evening, so no privacy issue.

kays33

We upgraded to the swim-out suites and loved it. They actually are very private with large hedges on either side and never could see in from the pool.

MlePayne

Though I didn't stay in one, the swim out rooms seemed nice. You do give up some privacy, however, as there are cabanas on the other side of the lazy river facing the swim out rooms.

sunnyCali

It was definitely worth the upgrade. We had plenty of privacy. Each room's patio area is separated by 4-5 foot shrubs which lends plenty of privacy if you are sitting outside your room. The buildings with the swim up rooms are perfectly situated. There seemed to be fewer people in that pool than in the main pool and it has its own bar and wait staff.

SunshineMakesMeHappy

If you desire that option it is actually more private. And those staying in swim up rooms have access to lazy river

JBx4

How far or how long does it take from the airport to the resort?6 answers

4 years, 50 months ago

Lakeland fl

about 30 minutes. Please note that on your return trip back to the airport you have to get there early. We were stuck in the check in bag drop for quite some time because there were so many people and we were there at 730AM

Drake

Airport to the resort is approximately 20 minutes. Taxi is $40 from airport to resort and $35 from resort to airport. I used Amstar transportation, booked through Cheap Caribbean and it was only $30 but they picked me up four hours before my flight, which was terrible. I requested a later pickup but they refused.

CoronaCowboy

Valentin Imperial Maya is located 25 minutes from Cancun International Airport (CUN), 30 minutes from Cancun and 25 minutes from Playa del Carmen. For further information, please call us at 1.800.915.2322.

SamCC

about 20-25 mins if that

Jaquan

It is only about 25-30 minutes but because it is more remote, you may have other stops before yours in your transport van. Also on excursion we were first to be picked up and last to be dropped off

JBx4

Cancun to Valentin Imperial Maya is around 40 - 45 minutes. Most of the resorts are within an hour drive of Cancun.

kdsarchitect

is it ok for topless on the beach6 answers

4 years, 50 months ago

albert

This beach requires full beach wear. We suggest contacting one of our Beach Experts for information regarding resorts that best fit your needs at 1.800.915.2322.

SamCC

This resort requires full swim wear when using its beach and pools. For further information, please call us at 1.800.915.2322.

SamCC

It is ok but no one but one was. we did hear there was more of a topless Beach and bar on the west side of resort

JBx4

Haven't seen any topless women on the VIM beach so I think she will feel pretty self-conscious.

kdsarchitect

Topless sunbathing is against the law in Mexico however it is not strictly enforced

Polarbear

This is not a topless beach

Linn1

How accommodating are they when you arrive before 3pm for check in?6 answers

4 years, 49 months ago

Ohio

Cheapcaribbean can request early check in (call 1-800-915-2322), however this kind of request is always based on availability when you arrive and would be at resort's discretion. Typically if your room is not ready on arrival the front desk will hold your bags so that you can enjoy the resort's facilities until it is ready.

CCGreg

We arrived at 12 noon. Our room wasn't ready. We were handed off to the concierge who walked us around the property and then took the opportunity to sell us on joining the hotels loyalty club. We didn't get a room until 3 pm.

Bopboogie

If you arrive before 3pm and your room is not ready, they front desk will still check you in. They will hold your luggage for you so you can begin to enjoy your vacation.

KristenCC

The staff is very understanding and friendly, we arrived a couple of hours early...they took our bags, we walked around the resort, got something to eat/drink. Before we knew it, it was time to check in and our bags were already in our room.

SarahL

We checked in at 11:00 am, and although they won't promise anything, they will take your bags and allow you to get yourself some food and drinks. For us though they managed to find rooms and we were checked in and ready to go in our rooms before noon.

JoeNathan

I'm pregnant, so we talked them into getting us a room quickly. It is negotiable.

Alleywalley

Is late check-out possible, even if we had to be out of the room on time?6 answers

Flight doesn't leave until 7pm...

4 years, 49 months ago

nboreo

You can request late check out. Call 1-800-915-2322 for requests. Some resorts have additional charge to keep room for hours past normal checkout. Otherwise, the front desk will hold your luggage and you can still enjoy facilities until it is time to depart.

CCGreg

yes I believe it is available for a small charge. You may get moved to another location on the grounds to stay at while you wait.

KARJ

Yes. They'll take your luggage to a holding area.

CaribeanQueen

Yes

Ryszard

no late check out but do have hospitality room to shower and change we just used it!

Biscotti

We had no problem with a late checkout

rjcjr

do they still serve coors light and have diet coke? also is there a way to have beach bed for day or to without buying vip package4 answers

4 years, 48 months ago

sun n fun

Yes

Ryszard

yes to beer and diet coke and no to the bed

Biscotti

Yes, they still have Coors Light and Diet Coke. The resort was not full while we were there (October) so there were empty beach beds that you could take but you wouldn't be guaranteed one until you upgraded.

TheClaudster

Yes they still have both beverages stocked in the minifrig. You can't get the beds, even if they are empty unless u have vip package.

cozk

Are the juices mixed with filtered water and is the ice made with filtered water?2 answers

3 years, 47 months ago

LovetheBeach

The ice and water when ordering drinks from the bars and restaurants is filtered and safe to drink. In the room, we recommend drinking only the bottled water which the resort will supply.

CCGreg

We were really wary of this at first, too. But yes, everything you'll be served is from purified water. Ice, drinking water, cocktails, etc. Juices are boxed and ice is packaged from filtered water. The frozen cocktails were great!

mrsslk

What is an average tip amount at an all inclusive resort for (1) dinner for 2? (2) a couple drinks at the pool or beach?2 answers

3 years, 47 months ago

Texas

Gratuities are included in this All Inclusive package.

Shane99

All gratuities are included in the pricing. Even though tips are not required they are appreciated.

CaitlinCC

Are reservations required for dinner?4 answers

3 years, 47 months ago

jane

The only place that require reservations is the Japanese steakhouse otherwise no reservation are required which was nice. If you are interested in the Japanese SH, you'll want to make reservation by 9:00 am. with the concierge.

MgoblueScott

Some specialty restaurants do require reservations. For more information please contact the resort directly.

CaitlinCC

No, except the japanese steak hibachi grill does require a reservation to be seated at the hibachi grill. There is a newer restaurant "THE CORNER" which you must pay extra may require a reservation because it is so limited in seating.

twkII

No. Only if you get the privilege add on. Wait times were not bad, they give you a beeper and you can go to a bar. Longest time is around 1900.

cozk

Do You Have To Pay Extra For Room Service?4 answers

Is room service included in the price or is it extra?

3 years, 47 months ago

Chicago, IL

Room service is included in the price, and it's available 24 hours. Though the package includes tips and tax, I'd still recommend tipping a few bucks for room service, though - it's definitely appreciated.

mrsslk

24 hour room service is included in the all inclusive pricing. However some specialty items such as lobster and steak may have an additional charge.

CaitlinCC

Room service food is included in price.

twkII

Free limited menu, 24 hr room service both food n alcohol

cozk

Are reservations required for dinner?3 answers

Some resorts require reservations and/or limit the number of ala carte dinners. Are there restrictions like that here, and are reservations required for dinner?

3 years, 47 months ago

Joe

Reservations are not required for the specialty restaurants, also does not limit restaurants during your stay. (This is subject to change at any time)

KristenCC

Only at the the "Ginger" for the Tapanyaki! book it early!!

MrPantyBandit

You can NOT make reservations for any restaurant, even if you have a large group. There is one part of a restaurant that REQUIRES a reservation, however, and it is the Hibachi grill located INSIDE Ginger. You have to be in line around 8:30am to get a larger party reservation for that day. You can not call in your reservation to Hibachi and you cannot make the reservation in advance of the morning of.

getawayJ

What time do the pools close?2 answers

3 years, 47 months ago

Guest2014

The pool will typically close at 6pm. This may vary, based on when you travel.

KristenCC

8pm

Pathtaker

Is there deep sea fishing available?2 answers

3 years, 47 months ago

Griff

We do offer a wide variety of excursions. For more information and pricing please call us at 1-800-915-2322.

CaitlinCC

Yes, check into the barracuda (company name) service office.

Jmac93

what age is considered 'adult?'2 answers

3 years, 46 months ago

Boston, MA

The minimum age to stay at Valentin is 18 years old.

KristenCC

My kids went with us, but they were both college age (18 & 20). Most guests were 21+ and from what I saw mostly between 25 - 45.

love2cplaces

How hard are the beds2 answers

We have been to other resorts in Mexico. How hard are the beds in this resort. This is a real concern for me. Thanks

3 years, 46 months ago

Goldenwisconsin

For more information regarding bedding please contact the resort directly.

CaitlinCC

the beds are very hard

ericpaz

What is the weather like in June?2 answers

3 years, 46 months ago

Oklahoma

June is the beginning of both Hurricane Season, as well as the rain season in Mexico. Temperatures will typically range between high 80's to low 90's.

KristenCC

84-92 degrees was the weather during our stay June 26-June 30. It did not rain on us and the sun was hot. Air was wet and muggy

TBBK

Thong Bikinis?3 answers

Are thong bikinis okay to wear to the beach? How about pools? What do other guests staying here normally wear to swim? Taking our honeymoon here in Jan 2015, figured I would ask since this is an adults only resort. Most interested in what management has to say on this subject but all responses welcome.

3 years, 46 months ago

Chicago, IL

Yes, this is an adult only resort, however, thong bikinis are not recommended on the beach or at the pool area.

KristenCC

At the time of year we traveled (week prior to Christmas) I saw very few if any thong bikinis. Most guests wore bikinis that were sexy, but had normal coverage.

love2cplaces

YES, YOU CAN WEAR WHATEVER YOUR HEART DESIRES!!! IT'S ALL ADULTS.......

COPLAND

Is this hotel gay friendly?5 answers

3 years, 45 months ago

Ryan

The resort is gay friendly, however, it is not TAG approved.

KristenCC

Yes this hotel is very gay friendly. We saw many gay/lesbian couples. It is a couples retreat for all. I would say we saw more women couples than men couples. Hope that helps.

MsCastor

Yup! There were a few gays partying with us and they we right at home! VIM loves EVERYONE!

2DimpledCheeks

YES.......

COPLAND

I don't see why it wouldn't be. The staff is great.

Pastime

Scuba Diving2 answers

If you are scuba certified, does the resort offer free scuba diving and equipment? If so, how often can you go out to dive?

3 years, 44 months ago

Florida

Valentin offers scuba certification courses, but if you are already a certified diver, they do not allow you to use the equipment.

KristenCC

They offer a free daily scuba intro in the pool. You have to pay to go out in the boat. If I may make a suggestion, once at the resort, book an excursion to Akumal. Its a ten minute drive and home to seaturtles and the reef. We saw 3 stingrays, 6 seaturtles and coral reef. It was like being in the movie Finding Nemo. For example, we booked our excursion on a friday for Sunday(no crowds on Sun) with a cheepcaribbean.com/Amstar rep there at the resort. She was friendly and knowledgeable.

jackdaniels

Is there a beach bar that also serves food?5 answers

3 years, 44 months ago

victoria603

There is Tierra y Mar which is a beachfront restaurant. Drinks can be requested at this restaurant, however, there is no bar that serves food on the beach.

CCGreg

the waiters will not bring food to you on the beach, you have to go get your own.

ericpaz

Technically yes. The restaurant that is on the beach has a breakfast and lunch buffet, as well as a fully stocked bar. However, you have to be seated at a table to go to the buffet. The actual beach bar, which is next to the restaurant does not have food. There is an ice cream machine at that bar, though.

getawayJ

No but there is a great restaurant just past the bar and they are pretty relaxed about bring food out to your cabana.

headbanger

No, but there are beach servers who will bring you drinks to your seats. The service was pretty fast and the servers were very attentive and even would remember your order from the previous day.

Marylander10

what is the average daily rainfall in June3 answers

3 years, 44 months ago

stagsbob

June on average is the month where Mexico receives the most rain. They will typically have rain about 19 days of the month.

KristenCC

In the time it took you to ask this question and me to sarcastically respond to it, you could have used google or weather.com to find your answer.

buztabuzt

We traveled in the middle of June 2016 and we had two days that rained either in the morning or afternoon to the point that we had to leave the pool area.

goforeit

Climate High* Low* Precip.* January 81°F 67°F 3.8 in. February 82°F 68°F 4.8 in. March 84°F 71°F 2 in. April 85°F 73°F 6.8 in. May 88°F 77°F 8.2 in. June 89°F 78°F 14.9 in. July 90°F 78°F 5.7 in. August 90°F 77°F 4.8 in. September 89°F 76°F 14.2 in. October 87°F 74°F 3.7 in. November 84°F 72°F 3.5 in. December 82°F 69°F 2.5 in.

headbanger

What is the weather like in mid August?4 answers

3 years, 43 months ago

Adriana

Weather in the summer months tends to be generally warm with temperatures staying in the mid 80s to the low 90s.

SalCC

Hot and humid! Just returned - it was upper 80's all week but very very humid.

ae11389

Climate High* Low* Precip.* January 81°F 67°F 3.8 in. February 82°F 68°F 4.8 in. March 84°F 71°F 2 in. April 85°F 73°F 6.8 in. May 88°F 77°F 8.2 in. June 89°F 78°F 14.9 in. July 90°F 78°F 5.7 in. August 90°F 77°F 4.8 in. September 89°F 76°F 14.2 in. October 87°F 74°F 3.7 in. November 84°F 72°F 3.5 in. December 82°F 69°F 2.5 in.

headbanger

We went the first week of September, very HOT, but not unbearable, I am always cold so it was welcome for me. Pools are good but warm, but the beach even though hot, was perfection!!!

TJDav

Is the staff multilingual?5 answers

I've never been to Mexico before, and I know very little spanish. Are they pretty fluent in English here?

3 years, 43 months ago

TexasGirl21

Yes, the staff at Valentin speak Spanish and English.

KristenCC

For the most part, yes, they all speak a little English. We speak little Spanish and got along just fine. The front desk staff and bartenders/restaurant staff all speak very good English.

getawayJ

Most of the staff was fully fluent in English, and there were always tons of staff members around in case you found one who wasn't.

kl2013

Yes, they are multilingual.

CGuess

Yes. Everyone who interact with guests speak very good English. If you ask for directions from a grounds-keeper, that is s different story.

headbanger

are the beach umbrellas/cabanas free?5 answers

3 years, 43 months ago

jackiebluetowel

The beach umbrellas are free of charge but limited therefore on a first come first serve basis.

CCGreg

some were. Some at the main pool and main beach area are $42 USD a day. Around the main pool it was hard to come by free ones but they have them. Behind buildings 9/10 there are some on the beach for free and never crowded. And it was pretty easy to get them for free around the lazy river pool

lmbree

Yes, although there are a few areas designated only for "privilege" members.

kl2013

Umbrellas are free but Cabanas are a significant up-charge. I think around $300 for the week if I remember. Honestly though, it was worth it.

headbanger

Yes. They have several umbrellas/cabanas that are free. They are first come first serve though. They also have some that you can reserve for a price.

AmyLN

What is the golf situation?3 answers

3 years, 43 months ago

Phila. PA

This resort does not have a golf course on the property. However there is a golf course in the nearby area. For more information please contact the resort directly.

CaitlinCC

My husband and our friend went golfing at the Hard Rock resort. It was spendy (around $200), but they were so happy they did it! They drank to and from the golf course, and there was a "beer girl" (what they called her) who carted around and brought beer/drinks to you.

JPin

There is no golf course at resort.

UTvols

About how far is nearby golf course and what are transportation options? Do you have any idea what the cost of golf is?2 answers

3 years, 43 months ago

Phila. PA

The closest course we could find is Mayakoba. We do not have access to their pricing but the general consensus among travelers is that it is in the pricier range.

CCGreg

The course is 5-10 minutes away from the Valentin.

CCGreg

How were the excursions to Chichen Itza or to a cenote?3 answers

3 years, 43 months ago

New Jersey

Chichen Itza tour includes a trip to the Maya cenote, which is highly recommended.

CCGreg

I would recommend asking the time frame more accurately. We did a Catamaran Snorkeling adventure and the drive from the resort to the destination was 1 hour and 45 minutes. We spent 4 hours on the water and then another 1 hour and 45 minute drive back. I wouldn't have gone had I known the drive was so far out.

MsCastor

Long bus ride but worth it.

Bashgirl

what is close by?3 answers

Is there any shopping or nightlight close by? Wasn't sure how far this resort was things like that.

3 years, 43 months ago

kldm64

Valentin is about 25 minutes away from the shops in Playa del Carmen, and about a 15-20 minute ride from the hotel zone with all the bars and nightlife.

KristenCC

You can shop in Playa del Carmen, which is about 20 min drive.

JPin

Shopping is about 25 minute cab ride. Around a $100 round trip. The hotel offers a 4 hour shopping excursion for free though. Not much night life close by. The hotel has bands and fun until 2AM though allowing for great entertainment/dancing. We did an excursion that took 1 hour and 45 minutes to get to it. I wouldn't do that part again. :)

MsCastor

What all is included in the room's mini bar?5 answers

3 years, 42 months ago

Pegus

The mini bar will have soft drinks and water, and small snacks, like a granola bar, candy, or cookies.

KristenCC

beer, soda and juices.

lmbree

It includes some soft drinks, Coke, Diet Coke and I think one or two others. There were also 2 different kinds of beer and bottled water.

Zyngauf

Mini bar had coors light, sprite, coke, diet coke, water, orange juice and tomatoe juice.

MsCastor

What was included in our mini bar were four beers (2 Dos Equis and 2 Coors lights) Coke and diet coke, water, apple and orange juice and Sprite. The fridge keeps the drinks cool, but not cold.

sashaspapa

Are there any special things for guests on their honeymoon?4 answers

3 years, 42 months ago

April

We can add a request to your reservation, advising you are celebrating your honeymoon. It will be up to the resorts discretion if anything additional will done.

KristenCC

our daughter and husband received sparkling wine, cake and chocolates, so be sure to let them know on checkin.

Poodlelover

They put a feature in the daily agenda, they upgraded us at no cost and decorated our room with rose petals, champagne, towel animals on 2 different nights.

BravoTravels

Yes but you may need to have a copy of your marriage license. Champagne, fruit basket, etc...

headbanger

How do I get into the privilege club and what is the cost?3 answers

3 years, 41 months ago

Oklahoma

The Privilege Package is available to add on to your reservation as an additional fee. The price to add on is $63.00 per person per night of your stay, and have to be booked in a Silver Suite or higher room category. Please be advised, pricing is subject to change at any time.

KristenCC

When we checked-in the Privilege Club was offered to us. It included a bottle of sparkling wine, four liquors in your room, ability to make reservations are the restaurants, reserve covered seating by the pool or beach, print boarding passes, and most important they will solve any problems that arise. Our cost was about $110 a day which will vary based on the exchange rate. It was worth it.

Jim44

We have been to the Valentin 5 times and the last 4, we used privilege club. I send an email to , privilege.vim@valentinmaya.com It's $63.00 a day per person. It includes private check in and check out. Your room is stocked with 4 bottles of top shelf liquor, that you can choose. ( we always take ours home in our suitcase) fresh flowers in your room and gourmet chocolates and a nice fruit basket. They have their own private lounge, where you can get help with everything you need, get a drink and a snack. They make all your dinner reservations and lobster is included in any meal you request. The best part is the palapas ( beach beds) The beach concierges have them ready for you each morning. We love them because they are so comfortable, they protect you from the sun and if you get a quick shower you don't have to leave the beach. They also give you a beach bag. If you need anything at all, call the privilege desk and they will take care of it! If you decide to do it, make sure you sign up for their free reward program! Hope it works out!

UTvols

I is there a mosquito problem around the first of July?2 answers

3 years, 41 months ago

ilook4fire

Mosquitoes can be common throughout the year in tropical weather environments. We recommend bringing bug repellent regardless of the hotel or location you are traveling to.

CCGreg

Just got back from Valentin and yes you need bug spray. The mosquitos only got us on our balcony at night. The jungle and wildlife are right outside the balcony. Not a problem anywhere else or any other time.

jackdaniels

Does the Deluxe JR Suite have a jacuzzi?3 answers

Or should I upgrade to the Silver Suite. I want a separate, large jacuzzi tub in my room. I was just wondering if the Jr suite had the same tubs as the silver suite. Thanks!

3 years, 40 months ago

ande701

The deluxe junior suite includes a Hydro-Massage Tub, but the Silver Junior Suite comes with a double Jacuzzi (or Jacuzzi for 2) that separates the bedroom from the bathroom. So if you are looking for a large jacuzzi tub, we recommend the Silver Junior Suite.

BILLCC

no

Bets77

Every room we've stayed in at this resort included a jacuzzi.

headbanger

How is the humidity level in the Riviera Maya area in the spring, early summer seasons?4 answers

3 years, 40 months ago

Las Vegas

Information on average temperature and humidity for Riviera Maya can be found here: https://www.myweather2.com/Holiday-Destinations/Mexico/Riviera-Maya/climate-profile.aspx

BILLCC

we went in May. Weather mid 80's and moderate humidity however ocean breeze was great along with hopping into the pools

2choclatelabs

We just went last week and it was rather humid. I have to say my hair was a little frizzy but it wasn't unbearable.

Happy0416

I was fine near the water, but uncomfortable elsewhere.

kl2013

Excursions to the Mayan Ruins?4 answers

Has anyone been on any excursions offered through the hotel? Specifically ones to the Mayan Ruins. I am really interested and wanted some information on the price, how long the tour is, and any other helpful information. Thanks!

3 years, 40 months ago

ande701

yes there are tours to Tulum ruins and chichenitza ruins. they are both fantastic.

bingfoofoo

Please call 800-915-2322 for assistance. Tours to Tulum or Chichen Itza can be arranged through Cheapcaribbean.

CCGreg

Yes, Tulum ruins, ATV riding, cave tours...about $100 each. Full day.

SelfTanSally

they have people at the resort that work for amstar which help you book excursions, there are many options. We did a full day tour (told us it was suppose to be half day) pick up was around 7 got back around 4. We did ATV, Snorkel in a cave and the ruins, we were short on time at the ruins though.

jrich89

Can I add the Privilege Package to my existing reservation? Can it be purchased on a per diem basis?5 answers

3 years, 40 months ago

Diane

We are able to add the privilege package to your reservation. However, this can only be added for the entire stay and not on a daily basis. For pricing please call our customer service department at 1-800-915-2322.

CaitlinCC

It is per Diem, but you must have at least a 3 day stay.

TommySouth

You can purchase at the site on a minimum of three day bases.....

goforeit

You can upgrade at the resort and they offer a number of different options. The Privilege Package had some things we weren't interested in so we went a la carte on some of the other services at the front desk during check in.

headbanger

When we checked in, they asked if we wanted to upgrade the room or get the privilege package. We declined. I didn't think to ask if the privilege package could be purchased on a daily basis.

Robnotmyrealname

Cave diving?4 answers

I have looked at pictures and there were a few showing some kind of a cave where individuals can dive. Does anyone have any kind of info on that? Thank you

3 years, 40 months ago

New York

For details on available excursions - including cave diving - please call one of our Beach Experts at 1.800.915.2322. Our agents are available from 5:00 AM to 3:00 AM EST daily for your convenience.

SamCC

There is an excursion called Mayan Adventure with Amstar and you can book it here with your package. It was a lot of fun. They call them Cenotes in Mexico and on this trip you do an inlet by the ocean, then an open Cenote (like a Florida spring) where you can zip line into the water and jump from a platform, then last you go to a covered underground cave to snorkel. They also do a photo disc complete with all of your pics for 35$ extra. Definitely worth it. Tons of fun and a small group.

Raina

Not in the resort. Must be an excursion. Ther are a good number of spots to dive, jump, zip line, slide into and snorkel in caves and natural pools.

PapaDude

We went to the "cenotes" with the Mayan Adventures tour. We swam in the open denote where the water is about 75 degrees and so refreshing. Then went to the cave where the water was even colder but also it was educational. Then to open water that leads to a reef which was very cool. Highly recommend!

Suzanners

Are towels provided for the beach and swimming pools? Is there a charge?5 answers

3 years, 40 months ago

Kay

Towels are provided for everything. You get a towel card per person where you return the towel to get a new one or a card at the towel hut by the pool.

Raina

yes towels are provided at no charge.

Natureboy

Please check with the resort directly for the most up-to-date info. You may reach them here: https://www.valentinmaya.com/contact.htm

BILLCC

Yes towels are provided and no there is no charge.

ae11389

There are towels provided at the pool for the beach & pool areas. You can pick fresh ones up each day.

LisaE123

Is this an Adult only Resort?5 answers

I am planning to book visit the resort this summer, i have a 2 year old kid and wanted to make sure kids are allowed.

3 years, 40 months ago

USA

This resort is adults only (18+).

CCGreg

Yes, it is adults only.

JonathanD

No kids allow its a adults only resort

Niam

Adults only.

kl2013

No kids allowed at the Valentin Imperial Maya - adults only,

JennyB123

How is the WiFi?5 answers

3 years, 39 months ago

Madison

Wifi was great. Strong connection. Didn't work by the pool and beach area or on the lobby. Only worked in my room but that's all I needed it for.

TishKaay

The Valentin offers complimentary WiFi through most of the resort. As with most places, speed may vary based on the number of users and connection strength.

SalCC

There is wifi all around the Resort and it's very good.

Niam

The WIFI was awesome. Available throughout the grounds and in buildings.No issues!

packpackpack

Works perfect in restaurants and rooms. Limited reception around the pool.

Kylzmom

Can you upgrade your room when you arrive?5 answers

If so, what is the cost?

3 years, 39 months ago

Aj

You can either upgrade your room prior to departure or upon arrival. However, room availability and pricing is subject to change depending on when you make this change. If you upgrade directly through the resort we are unable to provide pricing. If you would like to upgrade prior to travel please call our customer service department at 1-800-915-2322.

CaitlinCC

Yes, you can. The cost seems to vary. My partner and I received around a 25% discount on the standard room upgrade price, but learned from another couple that they can reduce the price by up to 50%.

erica78

Yes you can. They offered it to us for 30 dollars a night extra. Not worth it in my opinion. Stay at rooms 1-4 to be closer to everything and cut down your walking.

Millertime907

yes we did to a ocean front room, depends on what they have available and price will vary

jrich89

YES, NOT SURE ON THE PRICE BUT I KNOW U CAN UPGRADE..

COPLAND

How's the weather in September?5 answers

how's the weather in September? we are going first week of September, this is our first time in Mexico/Caribbean, we are a little worry about the weather in September.

3 years, 38 months ago

KristyW

Weather is mild in the low 80s generally during that time. Be warned that September is the tail end of Hurricane Season, so you may want to plan for occasional heavy rain. However, no one can predict the weather. For further information, please call us at 1.800.915.2322.

SamCC

We were there in September 2013 and it rained most of our trip. So there wasn't much beach time, but the air was still very temperate, so we sat poolside (under a palapa) drinking and reading. In fact, we had such a great time, we have booked another trip for the first weekend of September this year. Overall, I wouldn't worry too much about the weather, but you may not want to plan on working on a tan.

Veritas

I also went in early September (4th through 8th) and the weather was unbearably humid and hot, mid-90sF all week. The humidity was 100% every day. We didn't have a cloudy day which made the sun very hot all day long. I found myself walking along the pathways finding shade to walk under for a few seconds of relief. The cafes had fans going all day but I was still sweating. The restaurants (nicer eateries) had air conditioning. The nighttime temperatures dropped a bit and it was more bearable without the blazing sun, but it was still hot.

DSF3861

Climate High* Low* Precip.* January 81°F 67°F 3.8 in. February 82°F 68°F 4.8 in. March 84°F 71°F 2 in. April 85°F 73°F 6.8 in. May 88°F 77°F 8.2 in. June 89°F 78°F 14.9 in. July 90°F 78°F 5.7 in. August 90°F 77°F 4.8 in. September 89°F 76°F 14.2 in. October 87°F 74°F 3.7 in. November 84°F 72°F 3.5 in. December 82°F 69°F 2.5 in.

headbanger

The weather earlier this week when I was there said rain everyday all day. It rained for 30 minutes on the day I arrived and that was it. The forecast was soooo wrong. I wouldn't sweat it. If it does rain, it'll be that afternoon storm that lasts like 30 minutes.

Nicoleyoung

Will I need to buy a converter to charge a phone and camera? I am in New York and have standard US chargers.5 answers

Will I need to buy a converter to charge a phone and camera? I am in New York and have standard US chargers.

3 years, 38 months ago

Adriana

No, the resort will have standard US outlets.

TimCC

Not at all. This resort uses standard two prong outlets for your electric charging needs. For further information, please call us at 1.800.915.2322.

SamCC

Nope!

ae11389

Just a standard charger.......

Niam

You will not need a converter. This resort uses standard US outlets.

DSF3861

What is the age minimum for this resort?5 answers

3 years, 38 months ago

Jillteachk

This is an adults only property, so you must be 18 years or older to check-in. For further information, please call us at 1.800.915.2322.

SamCC

The minimum age is 18

ae11389

18. . . Very calm resort.

4116

The age minimum is 18 as it is adult only.

Maddogr

18 and over

Cmurph

What is the weather like here in January?5 answers

3 years, 38 months ago

Colorado

In January the average high is 81°F the average low is 67°F and the average rainfall is 3.8 in.

LizCC

Per the locals the weather is still quite warm. This is their high season & very busy time due to the warm weather!

Boots4u

Climate High* Low* Precip.* January 81°F 67°F 3.8 in. February 82°F 68°F 4.8 in. March 84°F 71°F 2 in. April 85°F 73°F 6.8 in. May 88°F 77°F 8.2 in. June 89°F 78°F 14.9 in. July 90°F 78°F 5.7 in. August 90°F 77°F 4.8 in. September 89°F 76°F 14.2 in. October 87°F 74°F 3.7 in. November 84°F 72°F 3.5 in. December 82°F 69°F 2.5 in.

headbanger

Perfect weather and water temp - not too hot and not too cold. Perfectly warm at the beginning of January!

YucatanLove

Can be cool and chilly and windy. Water also cool.

Larrydell

Is snorkeling included?5 answers

Our snorkeling or paddle boarding included in the all-inclusive price?

3 years, 38 months ago

Jacksonville Florida

Snorkeling and other non-motorized water sports are included! For more information, please call us at 1.800.915.2322.

SamCC

not that I'm aware of we did a separate (paid for separately) snorkeling excursion that we enjoyed very much

TexasPtrish

Snorkeling, no. However, it is for a reasonable price and was well worth the price.

erica78

Snorkeling is not included! I would recommend bringing from home because the prices to rent snorkel gear here is astronomical. Unless you would go snorkeling on an excursion, which they provide snorkel gear for you.

DSF3861

we had to pay to snorkel, not sure about paddle boarding.

jrich89

What are the names of popular mixed drinks to order at the hotel?5 answers

3 years, 38 months ago

Adriana

Please check with the resort directly regarding drink selection.

TimCC

Riviera Maya, Blue Hawaiian, Miami Vice, Super man

KeriAnnS

Get the banana mama!

ae11389

Superman Dirty monkey Miami vice Blue Hawaiian Passion fruit shot Mini beers

Millertime907

This is an extremely hard question as there were several.... purple rain, Riviera Maya, superman, Miami vice, pomegranate margarita, lemon drop martini! That's all I remember but I'm sure there was more :)

2DimpledCheeks

Is topless allowed at this resort?5 answers

3 years, 37 months ago

OKlahoma

Please check with the resort directly for the most up to date information regarding sunbathing. Their international phone number is: 01152(to dial out) 984-206-3660.

TimCC

Yes I think it's a topless resort, there was a lady at the pool bar topless but she was the only one.

Niam

I saw a few women topless at the beach and no one batted an eye, including beach staff.

DSF3861

No. They specifically prohibit the lack of tops at the resort.

asevans

No, it is not and they have a note in the daily activity pamphlet that asks guests to be considerate and not go topless.

Happy0416

Food included?5 answers

im going to be booking an "all inclusive"soon but want to make sure they all include food for the whole time of the trip or if I'm supposed to look for something that specifies that, haven't bed. Able to find anything about the food

3 years, 36 months ago

Ma

All-inclusive includes all food.

SherBear87

Food was included, but some of the options where we ate sucked. Some were just ok and only 2 restaurants were great. Don't go there if you want a extraordinary dining experience.

jennp1226

Food is included. The restaurants are open for breakfast from 7am to 11, lunch from 11 til 4, snacks are available from 4 til 6. High tea is available at 4. Dinner is from 6/630 til 1030. Room service is available 24x7. And the food is seriously good.

cliffski

The all-inclusive for this resort states: -All meals -Unlimited drinks, including all bars -Welcome cocktail and cool towel upon arrival -Entertainment activities day and night -Non-motorized water sports activities -All taxes and gratuities This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

TimCC

All food is included. The first time we went, there was one restaurant where you had to pay for steak but they changed that and the last time we went, everything was inclusive. Some red wine at the French restaurant was an added charge as did some ultra-premium tequila but they are very clear about it so there are no surprises.

headbanger

all of the food is included, besides lobster

annaguigli

Traveling with a Group5 answers

Is this a good resort to go with a group? There will 5 couples attending. Will we be able to sit together at the restaurants?

3 years, 36 months ago

Angie

Yes, we had 4 couples. I called a week a head and set our reservations since we had 8 ppl. They want you to do it in person when you get there but I talked to the public relations manager and she took care of us.

Parrotfish

The Valentin Imperial Maya is a wonderful resort, in regards to dining, please check with the resort and its restaurants directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

I saw a few larger groups there-- up to 3 couples. But they were pretty accommodating.

kl2013

Yes, definitely. I'm single and went with 3 couples, definitely more of a couples resort, maybe just the time of year we went. 5/30/2016-6/4/2016

Socialbutterfky

Seen restaurants with large tables or they pulled tables together....just ask and they'll accommodate your group you might wave to wait a little bit.

PapaDude

I want a room next to the lazy river ride. Which one is that?5 answers

3 years, 36 months ago

Russ

They offer a Golden Jr. Suite Swim Up room which has direct access to the pool from the private terrace, but it's not a lazy river ride. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

building # 7

Kort2015

Swim up room by the pool. It's just a smaller pool off from the main pool area. Still has its own bar & food service.

linknlouie

Buildings 6, 7 and 8 are all on the lazy river pool

Athletica05

Buildings 6, 76, or 8.

lisajam28

Vegetarian Options?5 answers

Are there any vegetarian meal options available?

2 years, 36 months ago

Chicago, IL

The resort offers many options for food. Please check with the resort directly for the most up to date information regarding food selection. Their direct international phone number is: 984-206-3660.

TimCC

yes ma'am, they have a lot of options for vegetarians.

Kort2015

There have definitely been great all vegetable options for food...enough to be satisfied with a meal. Whether or not it's completelyvegetarian or not, I can't be certain.

linknlouie

The vegetarian options were pretty sparse. I had a few good meals, and a few bad ones. A surprising lack of beans or other protein sources... If you're a vegan, stay away. If you do go, the Italian restaurant had more options available than the others.

kl2013

TONS!

Simpy

What are the slow time for your resort.2 answers

Thinking about reserving a vacation for our anniversary. What are the slow periods from Jan thru April of your resort. We would like to avoid the spring break crowds. We are looking at the Valentin Imperial Maya Resort. Thanks

2 years, 36 months ago

California

Between those months, January would be the slowest before the Spring Break crowd starts coming in in February.

SalCC

The resort is adults only. Don't worry about spring breakers. The resort never gets below 70% occupancy we're told, although the winter holidays are the peak periods.

buztabuzt

Vacation inquiry5 answers

We're thinking about reserving a vacation at Valentin Imperial Maya in the future. We are inquiring on issues there. My question is do you have many people rent cars from the airport for their stay? We are thinking that would be convenient of getting around. Also do you have shuttle service to town for shopping and excursions from the resort? Thanks. B&K

2 years, 35 months ago

California

For questions regarding shuttle/rental car service, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Shuttles to the reort are the way to go. Drving is very dangerous and unpredictable. Our resort had a shuttle into Playa Del Carmen for 50 Pesos (about $3.00 US)

Vern1965

We've been to the area many times and do not recommend renting a car. In my opinion, the risk/reward is not good. You can get a cab to town for very little and if you are planning excursions, transportation is almost always included.

headbanger

There is one trip to the shopping district in Cancun included with the CheapCaribbean all inclusive package. Also, the trip from and to the airport is included too. Driving in Mexico is a very different experience from driving in the US. I personally wouldn't have wanted to drive there.

Robnotmyrealname

You will not need a car for your stay. We had shuttle served to airport and then took taxi to town. Very easy transportation and very good/nice service!

MrsEld

Can you pay/tip with US currency or do you have to do a currency exchange?5 answers

2 years, 35 months ago

John

You can tip with either Peso's or US Dollars. You can also exchange Money at the bank before you leave or at the airport.

LizCC

Yes, they take US currency. There is also a currency exchange at the resort, but we used all us currency without a problem.

SHELLYN

US currency is accepted everywhere. They did, however, give us change in pesos.

kl2013

US currency was accepted, but change was given in pesos.

kl2013

Either way. But I tipped mostly $1 or 2

Moments

what is pillow menu4 answers

What is the pillow menu?

2 years, 35 months ago

chaser

The pillow menu offers several options regarding stuffing and firmness.

SalCC

you are able to order room service and schedule a delivery time for food to arrive to your room. No extra charge for any room service food, just tip them for the excellent service they provide. Room service will arrive exactly as scheduled

GerryM

The pillow menu allows you to request pillows that help you sleep the best. Some require firmer pillows while others like the soft plush ones. This menu puts it all in your hands.

Jmsherwood

Pillow menu is where they give you choice of different pillow types and sizes. I, for example need very firm pillows because I had back and neck surgery.

JTA1

Can you use rafts in the pools?7 answers

2 years, 34 months ago

Detroit Mi

Yes

Bren100

Yes. The resort has rafts to use in pools.

Vac6

Yes you can, but you may not need to bring rafts, they supply a lot of rafts for customers to use

GerryM

We bought an inner tube at the local wal-mart you can use it at the pool and in the ocean. I saw children with child sized rafts.

AndyS

Yes. The pools are relatively small, but they do allow rafts and I saw several people using them. You can also walk just across the road and have access to the ocean from a private beach.

JacR

Yes. A lot of people had rafts and beach balls.

SunseekerinBarbados

Please check with the resort directly for the most up to date information regarding pool activities. Their international phone number is: 984-206-3660.

TimCC

Is the "preferred/vip" upgrade still available?4 answers

Summer 2015 we were able to upgrade our stay which included bottles and beer in the room, lobster at the Italian place, a reserved cabana and special check in/upgrade bar. Is this program still available?

2 years, 34 months ago

Texas

Yes, that upgrade is still available.

SalCC

Offer was never presented to us.

Security4Less

Just stayed here and this luxury upgrade is still available with the exact amenities you mention. Portions of the package are also available on a per diem basis.

JTA1

Yes to a least some of what you are asking.... just not sure about bottles in the mini bar

goforeit

would I be guaranteed an ocean view if I paid for it?3 answers

2 years, 33 months ago

kate

Unfortunately none of the room type have a guaranteed Ocean view. The Emerald Junior Suite does have a partial ocean view.

CCCasey

We have always received what we asked for so I would have to say yes!

Cheetah803

Probably. But they do have a lot of vegetation & trees in front of the resort so I would specify that you want a clear view of the ocean.

NicKat

What types of options are nearby for golfing?2 answers

Any close by courses and if so, how far from hotel? Any other details are much appreciated, thanks!

2 years, 32 months ago

Honeymoon planning

There is at least 1 golf course within 30 minutes of the resort. For more information you can call our Beachologists at 1-800-915-2322.

LizCC

Quite a few courses nearby at other resorts.

Cheetah803

Does the resort offer Butler Service at the beach5 answers

2 years, 32 months ago

Rachel

Yes, but it is very slow. It was much quicker to just walk down the beach and get your own drinks.

jdyqf

Yes, the resort does offer butler service on the beach.

SalCC

They do offer drinks to guests at the beach or near the pool. No food service tho unless you go to the specific bars that offer snacks as per their guide.

am426

You could get a drink at the beach, but not food.

kl2013

yes, had a bar at the private beach and then a butler that walks the main beach

jrich89

does the package include premium or just call liquors?6 answers

2 years, 31 months ago

Sailor

All inclusive will include premium liquors. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Premium included. E.g. Bombay Sapphire Gin, Pernod Ricard (which is not common and not cheap in Santa Clara, CA, USA.), ...

GloobyBoolga

All liquors they have are included.

Nickname124578

All liquor is top shelf . They have top shelf liquor from all over the world.

JTA1

Yes, premium liqueur is offered

Mexicoloves

all premium liquor in the drinks ... top shelf

MARKnSANDRA

ROOM UPGRADES4 answers

CANWE UPGRADE FROM A DELUXE JR. SUITE WHEN WE GET THERE AND WHAT ARE THE ADDITION AL COSTS?

2 years, 31 months ago

JACK

If you upgrade directly at the resort that would be taken care of with the resort directly. If you would like to upgrade prior, please feel free to contact us back at 1-800-915-2322 and speak to a customer service representative in existing reservations.

TimCC

Yes, you can, and it is at least $63/night to upgrade. You really don't need to upgrade since the Deluxe Jr. rooms are amazing.

naenae25

$40 a night. Upgrade to the lazy river or the first floor Oceanside in building 10-12.

Eatjoey

NOT SURE OF THE COST BUT I KNOW YOU CAN UPGRADE........

COPLAND

How far away from the airport is if?5 answers

2 years, 31 months ago

Rochester NY

The Valentin Imperial Maya is located 25 minutes from Cancun International Airport (CUN), 30 minutes from Cancun and 25 minutes from Playa del Carmen. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Depending on the number of other passengers and stops, it's about 25 minutes from airport.

Oldrocker1

Very close! 20 minute drive. Very easy drive too. It was all highway and I don't think we ever stopped until we arrived at the resort.

Poolmama

about 30-45 minutes.

Nickname124578

The Valentin Imperial Maya is about 20 - 25 minutes from the Cancun airport - not bad at all.

JennyB123

Is there a safe in each room for personal belongings?5 answers

2 years, 31 months ago

USA

Hello, yes every room includes an in room safe at no additional cost.

bthornton

Yes, a safe is provided in each room

asevans

Yes

BravoTravels

Yes. It was very easy to operate (you create your own code and use that). It's a small safe, but I was able to fit passports, a small purse, an iPad and a few other items in it so I'm sure it will do for your purposes.

JennyB123

Yes

SelfTanSally

Minibar5 answers

Do they have liquor in the minibar in the rooms

2 years, 31 months ago

Jen

Hello, Yes liquor is included in the mini bar but drinks are subject to change at any time.

bthornton

Yes, the mini bar has soda and beer which they will re-stock as needed. It did not have hard liquor though. Although it was very quick to get a drink anywhere on premise.

Happy0416

Beer, water, juice, and chips.

kl2013

Yes, but it's only beer because it's mini fridge that also has bottled water and some other items, However, this all inclusive is unlimited alcohol everywhere, so wherever you go, there's a bar. Tip: we bought mugs from the gift shot when we got there, which keep drinks cold for 12 hours (and it worked!) - hand that to the person who asks what you want on the beach or at the pool and you'll have to fill up less (and then can bring it back to your room, too).

JennyB123

They have free drinks in the mini fridge and there are multiple bars. My friend got so drunk the first night he got in a fight with people there.

Smitherson

No hard liquor

goforeit

Shuttle Service5 answers

Does the hotel include shuttle service to and from the airport?

2 years, 30 months ago

g17

Yes Transportation is available, Please contact our customer service representatives directly at 1-800-915-2322, They are available daily from 5AM-3AM EST.

bthornton

No, we used Canada private transfers about $80 both ways. They were great.

Nickname124578

No. We booked through Amstar separately.

kl2013

Your travel agent arranges transport or the hotel will at a price pending how you want to ride...private or group or taxi

PapaDude

No but we've used the shared transportation many times and its fine. It is priced very reasonably, especially if your resort is a long way from the airport. They are typically a full sized van and you share with two other couples. There is a bar outside the airport and the vans have AC so what more could you ask for?

headbanger

Do we need to sit through a time share meeting upon arrival?5 answers

2 years, 28 months ago

Cleveland, ohio

No, you are not required to do this. They may offer it to you, but you can always decline.

JeannieCC

You don't have too but you will be asked if you are not interested don't do it. It's a huge waste of time.

LesbianNewlyweds

No time share meeting to sit through. Yay!

chilla

We didn't. We booked through Cheapcarribean.com, so it wasn't associated with a timeshare company at all. No meetings - just a great vacation!

JennyB123

NO! This is NOT a time share property.

Cstan

Is there food service at the pool?5 answers

2 years, 28 months ago

Jenny

Yes there is food service by the pool.

CCGreg

Not really but there is lunch served near the pool everyday. And there is also a buffet restaurant right off the beach.

SMarieL

There are snacks at the pool and the lazy river has a snack bar that they will deliver to you.

Cstan

Yes there is a barbecue grill station ! Although no food is allowed in the pool of course .

GaryFishaholic

Yes snack bar in the afternoon and lunch buffet at restaurant close by pool

MissToMrs

Does a shuttle pick you up from the airport?5 answers

2 years, 28 months ago

Michigan

Yes, we offer transfers through Amstar DMC, for pricing, please contact our office at 800-915-2322.

KristenCC

Yup

Smitherson

If it is something you paid for in your package.. If not ..taxi $45

Francesca777

Yes. Although it is an extra cost, I highly recommend it.

AmyLN

Yes everything was really easy

Emery

What medical services are available3 answers

Is the on on site pharmacy or would you need to go to town?

2 years, 27 months ago

Soon to travel

The medical services are primarily there for incidents while in destination. For a pharmacy, you would need to go into town. For further details please contact the resort directly.

JeannieCC

My hip dislocated on the beach. Had great help by lifeguard who quickly got staff Doctor down to beach to help. They put me safely in stretcher and carried me to hotel where ambulance took me to hospital in Cancun. The hospital adequate and had a orthopedic surgeon waiting for me. I had a lot of pain but they were able to the femur back into socket and took cab back to hotel. Very impressed with the care I received by hotel staff in a hard situation.

Edward77

there is a dr on site. it is easy to go to town for a real pharmacy and there is a convenience store on site

jdh56

Is topless tanning allowed on the beach5 answers

2 years, 27 months ago

Bu

No

Smitherson

Generally, topless tanning on the beach is okay, however it is not considered acceptable to walk around or do so at the pool. One thing to keep in mind is that this is not set in stone, so they may not allow it all the time. You would need to contact the resort directly for more information on their policies on this.

JeannieCC

Yes but this isn't a swingers' resort by any means. You may see a few but I've never seen anyone get out of hand.

headbanger

Yes, but only for men.

Robnotmyrealname

no it is not

mags20487

What excursions are available at this resort?5 answers

2 years, 27 months ago

Knoxville, TN

The best way to tell is to go through like you're going to book a new trip and once you get to the excursions tab you just scroll down a little to see everything. Excursions available for an additional cost include such as ATV (single or double to a vehicle), Chichen Itza, Cobay Maya Encounter, Golfing, Horseback Riding by the Jungle, Jungle Maya, Mayan Adventure, Rio Secreto, Sian Ka'an, Tulim-Xelha, Xcaret with Lunch, Xplor, Deep Sea Fishing (4-8 hours available), Dolphin Encounter, Dolphin Swim Adventure, Riviera Maya Sailing, Tulum Xtreme Snorkeling and Caves.

JeannieCC

Quite a few! We just got back from there and did an excursion to Chichen Itza (the Mayan ruins) and a sailing/snorkeling excursion on a large catamaran. They offer many other excursions and there is an AmStar representative there until 5 every day to help set up any additional excursions you might want to do

Simpy

Anything you think of. They have kiosks setup by the entry way to book whatever you want. We did Chichen Itza, ATV riding, Cenote Swim, and Zip Lining. Just be prepared to be gone from the resort wayyyyy longer than they tell you. Our 3-4 hour excursion was 7.5 hours total.

Tech515

There are so many excursions available, and you have round-trip transportation included with excursions when you book. You can book prior to the trip when booking, or when you get to the resort. There are people there to assist you on-site when you're ready to book excursions, or just want to add an excursion when you arrive, and throughout your stay. There many fun things to do, including: Chitzen Itza, snorkeling adventures, swimming with turtles/dolphins, deep sea fishing, Jungle Maya zip-lining adventures, Tulum ruins, Coco Bongo, Senor Froggs, etc. There really is something for everyone there. I highly recommend Valentin Imperial Maya. We loved it there.

dllinkie

Ceynotes, snorkeling with turtles, ATV's, ruins etc. They have several companies represented at the resort and they were stationed in the front lobby to answer questions and book you.

TravelinGal

What are the details for the cigar bar?3 answers

What are the details for the cigar bar? Cigars inclusive or for sale? Do they have a Good selection for sale? Are the drinks in the cigar bar inclusive like the other bars?

2 years, 27 months ago

JCJ

“Salon Partagás” is the perfect place to enjoy an aromatic cigar. Frequently you will encounter a professional Cigar Master. You can also make a selection from a choice of fine tequilas and cognacs (extra charges may apply.) For any further details, please contact the resort directly as policies and pricing is always subject to change.

JeannieCC

Don't smoke so I never went in.......... it looked very comfortable from the outside.

goforeit

Cigar selection is pretty decent but not included. They also offer some ultra premium tequila but also not included. I don't remember if they offer any inclusive drinks but there are two bars within 50 feet that do. Prices on cigars are a little more than what I'd like to pay but it's vacation so enjoy.

headbanger

What happens if hotel overbooks? Are cheapcarribean guests walked to another hotel?3 answers

A travel agent mentioned that when you book on some websites and if the hotel gets overbooked, that some guests will be walked to another property? Has anyone experienced this? I am going at the end of November for my honeymoon and would hate for this to happen.

2 years, 27 months ago

Houston, TX

We have not received any notifications of overbooking, if anything were to happen we would notify you in regards to your reservation. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

have never heard of such a thing This resort is HIGH class and will do anything to see your pleased. One couple got elevated to the highest priced suite because they had to wait for the room to be cleaned. They put them in a suite and let them keep that suite for the rest of their vacation. The weather is a little iffy that time of year but we always go at that time also and never regretted one day. There are no resorts within walking distance Valentin driveway is at least half a mile long. You will love it This August will be our 31 visit. Old is good we go 3-4 times a year. our anniversary is Nov 30.

Cabazon

Been there 7 or 8 times; never have had a problem with overbooking, other than on our last trip, we had to move units because they didn't have any King bed units available the first night.

talisman

are long pants required for dining at night?5 answers

2 years, 26 months ago

houston, tx

Yes, all of the restaurants on property require long pants for men for dining.

JeannieCC

Yes. Men are required to wear pants and closed shoes. Ladies can get away with wearing pretty much anything (which is fine with me).

headbanger

YES

MrsM25

Yes...at some of the restaurants.

srll

Yes, but we saw the occasional gentlemen in shorts and nothing was said.

David21

Scuba tours3 answers

What type of scuba is there on site and are there ones that can be set up off-site?

2 years, 26 months ago

Dallas, TX

This resort doesn't really offer any on-site scuba diving. However, you can absolutely set up scuba excursions offsite while you are there, you would just need to discuss with the concierge whom will be happy to assist you.

JeannieCC

Yes they do and yes you can take ones off site

Vljce

Scuba is available on site from Barrakuda Divers. They have frequent trips out in a boat. Seems like a good group of folks. Not sure about other vendors; I assume it is possible to get picked up by someone else, but the convenience of having it on site seems worth it to me. Also not sure of the quality of diving nearby. It's definitely not Cozumel, but the folks who went out with Barrakuda seemed to have a great time.

talisman

honeymoon5 answers

which building number is the ideal to be closest to ocean and restaurants.

2 years, 25 months ago

kerry

If you want ocean then 9-14 (emerald jr suites)have ocean views but are far away most restaurants. Silver Jr suite was not far from anything and worth the price.

Nick22

It's based on the room type. The standard suites (buildings 1-5)are by the main pool, closest to the restaurants. The beach view rooms (buildings 9-14) are the more expensive emerald and diamond suites which are further from the restaurants. The golden suites (buildings 6-8) are kind of in the middle with the lazy river quiet pools. Check out the map of the resort on line (Google) and you'll see what I mean.

Nicoleyoung

We stayed in building 3 (not an upgraded building) and it was great. Just cut through building 2 to get to the pool, the restaurants are just outside one of the building exits, and the beach is only about a 5-10 minute walk. The upgraded buildings right on the beach didn't look that great to me (but I am sure they are),as they had a fairly skanky large pond behind it that had a smell, and the beach they were on was very rocky, so even they have to walk down to the nice part of the beach.

BuccosFan

It depends on the room category, but in general building 4 is the one in the middle so it's fairly equidistant between the beach and the restaurants.

JeannieCC

You can't have both. We prefer to stay close to the restaurants which are towards the front of the resort. The ocean rooms are at the other end of the resort. We would rather walk to the pool and beach in our swim suits than be far away from the restaurants. Of course they have big golf carts that will pick you up and take you to the restaurants if you stay out towards the beach. Hope that helps.

Oldrocker1

Do the golden suites have an open bathroom concept like the silver suites? I do not want that. Thank you.3 answers

2 years, 25 months ago

Chicago

The golden suites do have enclosed bathrooms with doors.

JeannieCC

No

Jfac

There are French doors that shut to close the "open bathroom" off from the bedroom if desired. Very pretty. Makes the bathroom private.

hans3641

When is it the " rainy season "???3 answers

1 year, 24 months ago

Wisconsin

The rainy season in Riviera Maya will be typically May through October

StevieCC

Basically now but I just got back, Sept 30-Oct 6 (is when I went) but it only rained liked 10 mins on 2 days.

2DimpledCheeks

Typically May through October.

DACoconuts

What is the weather like in May and June???2 answers

1 year, 24 months ago

Wisconsin

Below are the high, low and precipitation average for the months of May and June: May 88°F 77°F 8.2 in. June 89°F 78°F 14.9 in.

StevieCC

It was in the mid to high 80's every day with only minor rain.

dbatl2017

Ideal for a girls weekend?5 answers

My friend and I were thinking of going here for a girl's weekend. We're both in our mid 60s and I have never traveled out of the country (i.e. - the United States). Is this place ideal for our girls trip? Or is it better suited for couples and romantic getaways? Thanks!

1 year, 24 months ago

ShaLar

This resort does tend to cater more towards couples, however they do have plenty of bars as well as shows and activities available that would be great for a girl's weekend. To discuss which options would be best for the type of getaway you're looking for, please call in to 800-915-2322 to speak with one of our beach experts.

JeannieCC

This place is perfect for a girl's weekend or if you want to get away with your sweetheart! I was there with my best friend and my son and his girl. Go you won't be sorry.

2DimpledCheeks

This resort is the best for, singles, couples, families, and whatever you name it. All kind of activities for all the ages.

dyleone

MOST DEFINITELY!!!! YOU WILL LOVE IT.....

COPLAND

This resort has a night life and is great for a girls trip. Many resorts try to have nighttime entertainment but doesn't really work well and is not that fun. This resorts nightlife is seriously fun and goes late. This is not just for couples.

Duxy007

Is either parasailing or jetskiing available right from the resort, without having to leave the property?5 answers

1 year, 24 months ago

Kansas

Unfortunately the resort does not have these available on the property.

JeannieCC

yes they will set everything up for you to be picked up on the beach

barb29

NO...

COPLAND

yes, there is a separate company on the resort that has these activities. They are a separate charge.

krast

Yes, both are on-site. You will need to go by the larger pool area in the water sports section, they also have a dive center as well.

HammerJammer

Do Deluxe Junior Suites have sofa sleepers to accommodate 3 guests in this room type or do they bring in a rollaway bed?2 answers

We have an upcoming booking for 3 of us in a Deluxe Junior Suite, but now I'm concerned about where the 3rd person will be sleeping.

1 year, 23 months ago

Kansas

They generally do have roll-away beds available, however these are on a request-basis only and cannot be guaranteed.

JeannieCC

They claim a sleeper sofa but when we got there- we had to get a roll away but it was very comfortable but took up lots of room.

Disappointed6

Does the resort have parasailing?5 answers

1 year, 23 months ago

Lisa

Parasailing can be booked nearby.

CCGreg

Yes, my fiance and I went. It was awesome

Sabresfan

There are independent contractors on the beach who do parasailing.

Gmkovanich

Yes, there is parasailing available on the beach for a fee.

NataliePGH

Yes it does. Multiple options

Jader

Does this resort serve premium liquors?5 answers

1 year, 23 months ago

Kasey

Yes there are local as well as premium liquor brands served here.

CCGreg

Yes they do. I was not disappointed

Bashgirl

Not sure exactly what liquor you are looking for, but they had so many options.

lisajam28

Yes, they have Top Shelf Liquor!

NicKat

Yes

Wanderlust815

do they still serve budlight,5 answers

1 year, 22 months ago

louie

They will have mostly Mexico domestic brands, but should have some US brands also.

CCGreg

Yes!

UTvols

Yes, and in NFL team cans, too! :)

Sunkissed88

Yes, they do! Just have to ask for it.

JeffnTrish

No.

JGus

is there a dinner buffet5 answers

1 year, 22 months ago

gene

No, all of the restaurants open for dinner are a-la-carte.

JeannieCC

Yes, at the nightly shows they have a dinner buffet. Are also 5 other restaurants to choose from.

YucatanLove

no. Only lunch

YessirMexico

There is not a dinner buffet option.

Spartybarge

No, only breakfast and lunch. The dinner options are all at sit-down restaurants.

Sunkissed88

Are there seating restrictions for parties over 6? Read somewhere you can't sit more than 6 people together, anything over 6 you have to spilt up5 answers

1 year, 21 months ago

Va

As this would be a restriction with the resort itself, you would need to contact them directly for this.

JeannieCC

We had a party of 10 and did have issues at a few of the restaurants being seated together. Breakfast and lunch at the beach restaurant were never a problem but at dinner we had to break up the group for most of the evenings.

DACoconuts

we were a group of 10 and they never sat more than 6 of us together

fredandanne

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Mexico - Riviera Maya