Valentin Imperial Riviera Maya

We visited Valentin Imperial in November 2018 for the first time. We had stayed at many Cancun-area resorts in the past, and Valentin quickly became our favorite. Almost everyone we met were there had repeat visits, and it's easy to see why. This resort is everything you could possibly want! The staff is incredible, the grounds are impeccable, the pools were perfect, the spa was lovely, and the restaurants were amazing. When we travel in November, we travel with the intentions of relaxing in the sun and coming home refreshed, and this resort was perfect for that, but with plenty of fun as well! Normally I find the food to be mediocre at best at all-inclusive resorts, but we dined at all the restaurants and found them all to be wonderful and was never disappointed in our meals/service. The buffets (only open for breakfast & lunch) are better than most resorts. I have no complaints for this resort, the staff went above and beyond to make our stay perfect! We loved that the main pool was divided, with a fun "active" side and a more chill side, we were able to workout in the morning in the pool, relax on the chill side and if we wanted we could venture over for some entertainment in the afternoon! This resort truly caters to all, so no matter the kind of vacation you're looking to have, you can find it at Valentin! We're already looking forward to our next trip to Valentin Imperial!

First time in Mexico, was planning our next trip on day 3. Was stressing leading up to it because of stories about tainted alcohol and theft. However, used the safe in our room, tipped everyone a little bit, never left my drink alone or accepted one from a stranger. No issues at all, best trip we ever had. Valentin Imperial is wonderful, and you can tell the staff really work their butts off to keep it that way. Only thing I would recommend is get to the breakfast buffets as soon as they open if you want hot food, or just always have them make your omelets fresh.

I'd never been to Mexico, and this was my first all inclusive vacation. My husband who has done this before said that I'm forever spoiled and that most resorts aren't this great! The food and service were spectacular (and the drinks kept flowing), and the pool and beach had plenty of space all weekend long. They gave us a honeymooners' welcome (it was our Anniversary), and I wish we had just taken a whole week instead of just 3 nights. The room was spectacularly clean, and between the daily housekeeping and the turn down service, we could barely make a wrinkle or use a washcloth without it being smoothed, folded, or replaced in the blink of an eye. We only have 3 items for feedback, but they do not take away from what we agree was a perfect vacation. First, we chose to drive, and the resort was difficult to see from the highway, so we drove by it the first time and had to loop back around (Also, we were looking for a "Valentin Imperial Riviera Maya" sign, and the sign actually just says Valentin Maya- totally get it, but was unexpected as a first timer). Second, we drove to Chichen Itza before sunrise to beat the tour buses, but the walk from our building 5 to the main lobby was EXTREMELY dark and scary coming around the first bend. The common areas near the shared spaces were well lit. If I had been alone, I would have turned around and called for a shuttle! Third, It would have been nice if there were shuttles looping around occasionally around dinner time. They seemed to only pick up groups by reservation. I never got to wear my cutest shoes because the walk was a bit too long for them. The resort was full of women in beautiful dresses and sensible shoes. I have to stress that those items are feedback, and not complaints. This vacation was absolutely perfect!

This resort was worth the money. The resort is beautiful and the staff is so friendly and helpful. The resort is so big that I don't think I even saw most of it. We had a junior suite (building 2) and I think it was perfect. Our room was the perfect size and was very comfortable. They tried to upgrade us at the front desk, but we declined and I'm glad we did. Our building was close (walking distance) to most of the bars and restaurants and the pool. I don't think I would have liked to walk farther if we had a different room/building or wait around for the staff in the golf carts. I love that there are bars everywhere you go, so your cup is never empty. The food in general wasn't that great in my opinion, but it wasn't bad. The best restaurant we ate at was Mar y Tierra. It was delicious and I highly recommend paying a little extra for the lobster tail to accompany your steak. If we had more time, I would have gone to that restaurant again. The pool was very big and clean and so were the bathrooms by the pool. Servers would come by about every 10 minutes to take our drink order so we wouldn't have to walk to the bar. I highly recommend this resort. This was our first time at any inclusive resort, and if we go back to Mexico without our kids, we will definitely come back to this one.