TRS Yucatan Hotel - Adults-Only

I must say this was the best resort I have ever visited. The room was beautiful and very well equipped (we had a suite with a private pool--was was so awesome). The food was the best at any resort--did not have one bad meal The staff was so helpful. It was so nice to have transportation all over the resort--there are 3 connecting resorts and we visited all of them. I know we will go back to this resort and can't wait to visit more TRS resorts. The pools were so nice and the grounds very clean. The only thing missing was a beach--the other resorts had a beach but it needs a little more sand. Can't blame them for nature. The ocean is quite rocky so you have to walk a little way to get to sand.

TRS Yucatan is a beautiful resort and exceeded my expectations in almost every way! We did have a few minor issues that I will address later on. This was our first trip out of the United States, as well as our first time at an all inclusive. I'm afraid I may have spoiled us for other resorts! I'll start with the pros: • The resort grounds are STUNNING. There's greenery, nature, and wildlife everywhere you look. Everything is well maintained, and you can tell they put a lot of effort in designing this resort to make it work with the environment. • Our room could not have been better. We booked a junior suite with pool. We ended up in room 6809. If possible, get this room or at least this building! Since it's a room with a private pool, it's on the first floor. Plus, it's in the furthest building in resort, so it's very private, but it's also steps away from the infinity pool. Best of both worlds. The room was beautiful, and I loved having a private pool to hang out in. • Speaking of the pool, we had a blast at both the infinity pool and the beach. We didn't go to the saltwater pool or la terraza so I can't speak to those, but they looked nice. The locations we did hang out at were beautiful, relaxing, never too crowded, and never boring. If you like to people watch, the infinity pool is the place to be. • The service at this resort is unlike anything I've ever experienced. Almost every single employee made an effort to go above and beyond every single time. Even at the worst, I cannot fault a single employee in the TRS section. Palladium clearly puts the best of the best in TRS and it shows. I cannot even express how impressed I was, you'll have to experience it yourself. • The food and drinks! Oh my goodness. Not a bad meal to be had. We loved almost everything we ate. The quality was outstanding. We ate whatever we wanted, we drank the water, we drank the drinks. No upset stomachs or food problems whatsoever. The cons (mostly followed check in on the first night): • Although check in itself was smooth, when we got to our room, we discovered that our tv was not set up yet. It said something like "no guest checked in" which was a little unnerving. In and of itself, this isn't really an issue, but it was a symptom of a bigger problem: for whatever reason, it took nearly 6 hours to get us set up 'in the system' after we checked in. We stayed in our room the first night and called for room service (normally you can order this from the tv, but, no tv). When we called, of course there wasn't a record of us. Luckily this was an early experience with the outstanding service of this resort, and we were not hassled or told we had to wait once I explained the situation, they simply took our order, no problem. If we'd tried to go to a restaurant, I suspect we would have been turned away, as your room number and name are checked against their records at each one. By the time we went to bed, this had been resolved. Our butler was lovely and very apologetic. • There are supposed to be two bottles of liquor in the room for your use. When we arrived there was none. It's not a big deal, and we received the bottles the next day, but it was a bummer since we stayed in the room that first night. I'd really been looking forward to having a nice drink and unwinding after a day of travel. I also didn't realize at the time that we were right next to Gaia bar, and I could have just popped over there for a drink. Next time I'll know! • Also that first night, something was wrong with our safe when we arrived and it needed to be reset by security before we could use it. Not a problem, butler called security and let us know they should be by soon, which is the primary reason we decided to stay in the room in the first place. We were essentially waiting around for security to show up. The butler followed up several times, but security did not show up until the following afternoon. This was pretty frustrating because we felt we couldnt go too far away and had to constantly come back to the room to check on things. The security gentleman finally showed up, came in, went straight to the safe and reset it, then left immediately. No real greeting, no explanation, no apology for showing up nearly 24 hours after his presence was requested. This is not an issue, but stands out as a little jarring when compared to the level of service from literally everyone else we encountered. He was not impolite, but he wasn't the kind of friendly we'd already begun to grow used to by that time. Once we got past the above issues, everything went very smoothly the rest of the week. We didn't get too worked up about any of the above and are pretty relaxed people in general. It just kind of felt like it wasn't expected that we would show up, between the tv, not being in the system, no alcohol that's supposed to be set up for all guests, and the safe not being ready to go. I felt like someone was about to show up and tell us we were in the wrong place or something. However, the butler was very reassuring and everything did get resolved, so no harm, no foul. Things just happen sometimes! The rest of the week more than made up for the bumpy start. If I could make one request of the resort, it would be to somehow more clearly label/post where shuttle carts are going and where they actually stop. We seemed to be the only people struggling with this, so maybe I just missed something, but so many carts would go right past us waiting, or if we did get on one, it would only go to the TRS lobby and no further. We ended up just walking everywhere, which was fine with us. If you have mobility issues, you may want to visit with your butler about the shuttle situation and sort it out; we just couldn't be bothered when it was so nice to just walk. Overall, I cannot imagine a better resort to spend my vacation time at. Period. Our few cons are minor and were mostly flukes that didn't really bother us too much. We found very few faults and so much to love. We are already planning the next trip back to this resort!

My husband and I took this much needed trip without the kids as part of my birthday present. It has been the best gift he has ever given me. The hotel, suite, pool, beach and grounds are beautiful! The staff is so warm and friendly and always wanted to be of service. The food and drinks and amazing!! I did not want to leave. My husband and I want to make this an annual trip, it was that awesome. Highly recommended to anyone looking for a vacation of your dreams. Thank you TRS team for a wonderful stay!!

From the moment we arrived, the hospitality from the staff was extremely warm. They truly go above and beyond to accommodate and even anticipate your needs. There were no issues with check in or check out, despite booking through a third party service. What drew me to the resort initially was the architecture and design. In person, it's truly breathtaking. You can tell that the designers truly took their time with each piece of the hotel. From the main lobby to the bathrooms, everything was breathtaking.