What We Love
- Zentropía Spa - waterfalls, vapor baths, hydromassage and couples' massage. Sounds like heaven.
- Chilling at the Royal Beach Bar - travelers report that the service is off-the-charts.
- The butler service, 24-hour room service and two bars just for Royal Suites guests.
Things to Know
- It's 50 miles from Cancun airport, but after the drive, your first cocktail will taste amazing.
- For those wanting to explore, the ancient ruins of Akumal are seven minutes away.
- On land, there's archery, shuffleboards, ping pong and more. Get your game face ready.
Resort Details
- Capricho:
International buffet. Serving breakfast, lunch and dinner.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El GauchoArgentinian cuisine. Serving dinner a la carte.
- La BohemeFrench cuisine. Serving dinner a la carte.
- TentazioneItalian cuisine. Serving dinner a la carte.
- Various Lounges/Bars
-Beach Club
-Lobby Bar (1)
-Pool Bars (3)
- 24-hour front desk
- ATM/Cash machine†
- Baggage hold
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Complimentary wireless internet
- COVID test onsite
- Currency exchange†
- Doctor on call†
- 24-hour front desk
- ATM/Cash machine†
- Baggage hold
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Complimentary wireless internet
- COVID test onsite
- Currency exchange†
- Doctor on call†
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Room service
- Spa†
- Tennis court
- Water sports†
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Basketball court
- Fishing †Deep sea fishing
- Miniature golf
- Non-Motorized Water Sports
Snorkeling, kayaking, windsurfing, pedal boats, stand-up paddleboard
- Pool
7 freshwater pools and 1 seawater pool. Free umbrella, sunbeds, shower and towel service.
- Scuba diving †
- Soccer field
- Spa †Zentropia Palladium Spa and Wellness
- Table tennis
- Tennis court6 tennis courts onsite
- VolleyballBeach volleyball court
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14461 reviews
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Jul 01, 2025Awesome guy!
This guy was awesome!! Very easy going with a great personality. My husband and I enjoy chatting with him and hearing his stories.
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Jul 01, 2025
El Gaucho is the best place for dinner at TRS
My husband and I are visiting TRS for the second time and one of our favorite places to get dinner is El Gaucho. First, the food is tremendous. We’ve come here three times and have enjoyed the most delicious meals, made with some much love and care, it keeps us coming back for more. Chef Mariano and his team should be proud. But the thing that truly makes El Gaucho special is the care our hostesses Cindy and Loren and our waiter Ramiro put into each evening we spend here. They remember our preferences, they add special touches that make the experience feel incredibly high-end and they take the time to really make sure you’re enjoying every part of your experience. Zara, their manager, should be proud. If you’re even slightly unsure if a steakhouse is the right choice your dinner at TRS, let me assure you, El Gaucho is worth it!
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Jul 01, 2025
El Gaucho Steakhouse
Love this resort! Our dinner at El Gauchos steak house in the resort was AMAZING! The absolute best service we have ever experienced from our server Oscar! Highly recommend !
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Jul 01, 2025
Anabel is the best!!
Anabel was amazing, I just had the best 80 minutes of my life!!! I was worried about the deep tissue but I’m so glad I got it, I feel perfect now!!!
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Jun 30, 2025
Helios has the best staff and amazing food!!
Helios has the best staff: Edwin, Julio, Cesar, Jovanny and Francisco. They are engaging, friendly, fast and become family. The ambience of the restaurant is amazing. You’re sitting right there at the beautiful ocean. Go experience, Helios.
- AdvisoryThe access to the hydrotherapy areas at Zentropia Palladium Spa & Wellness will cost $35 USD per person.
- AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $45 per person/per show. The hotel can provide the current fee at check-in.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.