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Free yourself from the stress of work and take a beach break! Escape to Sandos Playacar, where all you have to worry abo
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Free yourself from the stress of work and take a beach break! Escape to Sandos Playacar, where all you have to worry about is digging your toes into a glorious patch of white sand bathed by the turquoise waters of the Caribbean Sea. Sound good? Then start melting your troubles away with the all inclusive perks housed in this fun-loving Riviera Maya resort.
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"We had the best time staying at sandos playacar resort and spa and we were so pleased with everything that had made our trip so wonderfull. beaches well very nice and nice weather all around our stay. ..." – skhan1961
273 out of 332 (82%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.1
Service
4.2
Beaches & Pools
4.4
Dining Options
3.9
Room Comfort
3.8
"We had the best time staying at sandos playacar resort and spa and we were so pleased with everything that had made our trip so wonderfull. beaches well very nice and nice weather all around our stay. ..." – skhan1961
273 out of 332 (82%) customers would recommend this product to a friend.
All Customer Reviews
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February 14, 2020
Sandos
Not bad at all. The beach is the best, no rocks. The drinks of course are way watered down, the beer is way stronger than the rum and cokes for sure. No reservations needed at the restaurants is a plus! The daytime food is your typical blah. We definitely don’t go the Mexico for the meat, that’s for sure, but this is a very nice resort and beautiful beach! A little goofy and inappropriate that the swim up bar is in the kids pool, so of course adults only don’t really go there. Don’t let them suck you in, when you check in to go check out their new property, they say it’s not a time share, ended up being 2 hours we won’t get back, especially didn’t make sense to try to get you into vacation club when we didn’t even eat anywhere there, or check out the pools and properties. We would stay there again, any hotels in the Playacar are worth it for the beautiful beach!
From:River Falls, WI Age:35-44 Travel:1-2 trips/year
January 27, 2020
Sandos playacar
Well this is my 3rd time visiting a Sandos. I stayed at the caracol 1x and playacar 2x. I have had to change my room each time. This last time it was both humid and cold and generally not as clean. Moved to a new room alllll the way at the opposite end of the resort, took about 22 minutes to walk to the beach. It's a big place but good lord, it wasn't peak season. Because I am comparing it to what it used to be I may be a little harsh. The food was meh, the restaurants took so long to serve I just opted for the buffet. 2 people in my party went home with upset stomachs, I got a sty as well. Housecleaning was't consistent. Never restocked my fridge, (probably because it was too far). new room had a bad TV, had to wait 90 mins for them to come--they said 10 minutes. some of the bathrooms had the sinks outside of the toilet facilities---GROSS. My room and my nephews room hadn't been properly dusted in quite some time. I think that's why the lights are so dim. There were lots of timeshare people around, asking if you wanted a free massage- kind of annoying. I had an incident with a Argentinian family that when politely asked to lower their music, promptly moved the speaker right in front of me and made it louder. They probably should have a no radios policy since they have their own music playing. So not relaxing. Visiting the Caracol for 2 days. No monkeys :( . The cats made it difficult to eat in peace. Saw other animals- not sure what they were. The kids club was a pain in the butt. Years ago you could just drop them off and sign in. Now you had to stop and go there by 6 to make an appointment for them- hope they weren't full (only small group of kids only- so booked fast) the ladies there looked miserable. You also had to make sure you signed an initial form between 10-11 so hopefully you weren't having a late breakfast.Lastly the shows used to be much better. The lady gaga one was good but everything else was of a lesser quality than just 2 years ago. I look forward to finding a new place to go to.
The resort was very clean and relaxing. The layout of the resort lends to a fair amount of walking. There are plenty of specialty restaurant which were actually pretty good. The buffet restaurant wasn't bad and had a wide variety of different foods. However, there really wasn't much for Mexican food at the buffet. There is a small coffee shop kind of hidden away in case anyone is missing their Starbucks.
The rooms were very clean and housecleaning did a good job restocking the refrigerator and towels. The entire staff was police and accommodating.
There are some areas that normal guests are not welcome unless you join their elite member status.
The beach was clean and they had kayaks for people to use. Snorkel equipment was not offered but could be purchased at the gift shop.
The mixed drinks barely contained any alcohol so I'd suggest bringing a bottle of rum to add to your drinks or just get the beer or the wine.
We ventured off the resort a few times and it was very easy to get a taxi and the area seemed very safe.
Overall, for the price, this was a very good place to get out of the snow and enjoy the beach and sun.
The beach is gorgeous with white sands and clear water. The resort was not too crowded because it's massive size and quite a lot of walking or waiting for trolley. Most of the resort was only available to people with special wristband colors that they try to upsell you right when you arrive which is a huge turnoff. They keep calling you in the morning daily and leave notes to come talk to them. The food and shows are mediocre at best and the "nightclub" is non existent. The liquor selection is decent and only beer is Dos Equis. Our room was small, outdated, and had black mold but the resort was "full" and we couldn't switch rooms.
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Ask a question about Sandos Playacar Beach Resort or help someone else answer theirs.
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63 questions, 260 answers.
Sandos Playacar in Playa del Carmen3 answers
Can someone please tell me ASAP: At the Sandos Playacar Beach Resort in Playa del Carmen, are the RIVIERA JR. SUITES in the NEWER building and is this building the FARTHEST from everything? Also, where are the HACIENDA JR. SUITES? Does anyone know?
I have a trip scheduled to the Sandos Playacar on July 17, 2011 just around the corner and I sure would love to know this before I leave.
Thanks!
Lola, Houston
8 years, 105 months ago
Lolita
The Riviera Junior Suites and Hacienda Junior Suites are located throughout the resort in 12 two-story buildings, with 10 rooms in each building. You can request a specific building upon check in, but there is no guarantee as to the exactl location of your room.
KristinCC
The suites are far away the rooms close to the ocean are the standard room
DiverDan36
Riviera Jr suites - not sure
Hacienda suites - Are in the middle of the complex (about a 3 min walk to the beach). Fyi, didn't look inside these, but they looked very nice from the outside.
BeachBum1234
What is the "disco" like and how do you dress?3 answers
8 years, 98 months ago
April
The disco has a variety of ages and is all about the dancing and hanging out with other guests. You may dress nicely or a little laid back if you wish.
DanielleCC
The young people like it, I have been once and had fun, the music is good, and people dress how they want, dressed up or down.
doublenickletraveler
The disco is very small but if you are under 30 you might enjoy it ...late night place to hang out and drink and dance.
Any attire works.
sellticks
How old must you be to get into the disco?5 answers
7 years, 96 months ago
houston,tx
You must be 21.
KellyCC
the disco is open evenings and has different hours for different age groups, the Adult age group is from 18 and up.
doublenickletraveler
18
Beachin1
I don't think they checked IDs, but suspect wristbands may identify those who are underage. The Disco is awful. They played a bunch of techno music from Argentina. The place had a really funky smell and the DJ didn't know what he was doing. There were times where there was long periods of silence between songs because the DJ was missing in action.
evilrabbit
I don't know as there was a specific age as they didn't sell alcohol in there - my guess is 18 yrs or older.
bwalker5070
how many minutes away is downtown playa del carmen from the resort?6 answers
7 years, 95 months ago
patty
Sandos Playacar is located only 7-10 minutes from downtown Playa Del Carmen.
ccsusan1
by cab - 5 minutes. By foot - 30 minutes. By bike - 12-15 minutes.
jsbalentine
You will need to take a cab into town or over to the Avenues. There is a sweet litte plaza within walking distance or a fun bike ride from the resort. Nothing else is close enough to walk unless you are a marathon walker. Plan a day to go into the different shopping areas.
GypsyJackie
it is 5 minutes away by taxi and within walking distance.
doublenickletraveler
10 minutes by cab is what they said.
beachguy1
5 minutes in a taxi
Brb1
Is gratuity included?6 answers
7 years, 93 months ago
Spokane
Taxes and gratuity are included in the total package price, however, it is certainly your prerogative if you would like to tip any staff members at the resort.
MariaCC
yes
pittpanther1
yes it is, however, the staff works really hard and never expects a tip, but it is good to give them a dollar every once in a while for the wonderful service with a smile you receive.
doublenickletraveler
Yes, but the staff appreciate extra tips though no one tips much since you don't carry money
Brb1
It is customary to tip the bell boys when they get your luggage, but beyond that, nothing else is expected .
blairgentry
They say they are in an all-inclusive, but the staff works really hard & it's always appreciated when you give them tips when deserved.
MichelleLovesPlaya
Are premium drinks included?5 answers
7 years, 90 months ago
Virginia Beach
The All Inclusive Plan includes unlimited domestic beer, domestic & international wine and cocktails.
MariaCC
Yes and no! You can request certain brands, but they don't offer the premium brands at all the bars. There IS a club you can join where you get the top shelf stuff.
GypsyJackie
I think it depends on the type of room you book. There are lounges in both lobby's with the highest end liquors but all bars have really good name brand liquor.
doublenickletraveler
There is a cost if you want something from the top shelf. If you upgrade your room to Black bands then there is not, but you will spend a lot of your time riding a van or golf cart back and forth to your room.
blairgentry
Not really. You might get some better quality drinks if you stay in the adults only section
evilrabbit
Is it possible to make reservations at the resorts restaurants online before going?4 answers
7 years, 85 months ago
Illinois
Majority of resorts do not allow restaurant reservations to be made prior to check in. Please contact the resort directly for more information.
CaitlinCC
I'm not sure but they have places where you can go and eat without recervations inside the hotel. Also, the Meeting point thats where you go and reserve. Try the Janeiro Brazilian Restaurant you will love it.
Chrirosa
the reservations need to be made at the resort, but it is no problem, we call from our room to make the reservations.
doublenickletraveler
I'm not sure about online, but you definitely will want to make reservations 1 week before arriving. They will turn you away if you do not have a reservation. I suggest the French to be one of the restaurant you try. Brazilian didn't have much taste and was a bit dry.
beachguy1
Does anyone know what kind of beer is served there?5 answers
Being from New York we were hoping our favorites would be served. Believe it or not this is a major question from the boyfriend before I book.
Thanks!
6 years, 84 months ago
Renee
Majority of resort serve local brands of beer, however this can change based upon availbailty. For more information please contact the resort directly.
CaitlinCC
Beer XX and another kind, they do not serve Coronas and that was a bummer.
Chrirosa
We were mostly served Dos Equis XX.
The mojitos, and daquaris were awesome
Travellingfamily
lots of XX and Sol
doublenickletraveler
They serve Dos Equis & Sol
Brb1
Are there jet ski rentals?8 answers
Does the resort or any where close rent jet skis? If so what is the going rate? What other activities are available for a fee? Is there a website to check them out?
6 years, 84 months ago
New York
Jet Ski rentals are available in the nearby area. For more information please contact the resort directly.
CaitlinCC
yes, there are. you have them at the beach and also at another location which they will tell you all about and the price is USD $65 per person or $120 for couple for 1hr. I wish I had my pictures here so i could show you. also do the parasailing and snorkeling ask for Nacho the tour guide when you go snorkeling he is the best.
Chrirosa
You can rent them right at the beach. I do not know what the rate is however. They also have catamarans, kayaks, parasailing and kite surfing.
Playafun
There are jet ski rentals and parasail right on the beach. It is an additional cost. It is not part of the resort. The driver has to be at least 16 and have an adult with him on the jet ski unless he is over 18. It was about $60 for 1/2 hour. The rental company there was named Scuba Libre
Travellingfamily
yes, the beach area has a waverunner/parasailing company you can rent from. 30 minutes for $55 for waverunner. $60 for para sailing.
beachguy1
There are jet ski rentals and parasailing available on the beach. Also snorkeling trips. Not sure of fees.
Brb1
Yes they offer jet ski rental.
Approx. 45-50 per 30 mins. for up to 2 persons on one jet ski
JennTate
yes, $55 per half hour for a double.
sellticks
Is this resort on the beach? Google maps shows that Iberostar Quetzal is in front of this blocking the beach.8 answers
6 years, 81 months ago
GKG
The following is from the resort's website directly:
Beach
An endless stretch of white sand beach meets the majestic turquoise and blue of the Mexican Caribbean.
Sandos Playacar is situated on the largest stretch of white sand beach in the area. Agave Blue Bar offers beachside service with drinks and snacks in the mornings and afternoons. Food, drinks and the warm Caribbean sun, welcome to Mexico!
You can contact the resort directly by using their "contact us" link below. There is an option on that page to also do a live chat with a representative. You may want to just check with them directly. Thank you!https://www.sandos.com/contact.html
RobinCC
It is. All of the resorts in Playacar have beachfront areas. The properties are long and narrow , so they maybe hike from the beach.
SaraSorensen
Yes sandos is on the beach that resort is next to it not in front
justj8125
yes it is... it is in the Playacar area and is 5 minutes from the town of Play del Carmin and the resort sits on a beautiful stretch of beach
doublenickletraveler
It most certainly is on the beach. The resort is situated as a longer than wide so the further back your room, the longer the walk to the most awesome beach ever. Iberostar is next to Sandos.
Koyjam
The resort is right on the beach. The Iberostar is not in front of it.
Brb1
The resort is on the beach although the rooms face the pool or the jungle.
bwalker5070
Yes, it is on the beach! If you are facing the ocean, there is nothing but vegetation on the right. This resort you reference must be on the left...a side we did not frequent as the "adults only" side of the beach was on the left.
TNJen
How does the All Inclusive work at this resort?6 answers
I've read reviews of some resorts where people get tired of signing their name and showing their room key for every little thing. Is that how they do it here? I'm trying to head off a grumpy husband!!! Thanks!
6 years, 79 months ago
Shelly
This hotel is All-Inclusive.
Features include:
•Breakfast, lunch, dinner and snacks, including 24-hour room services
•Unlimited domestic alcoholic beverages and soft drinks
•Non-motorized water sports
•Kid's club and Teen's club
•Taxes and service charges
For additional information, please contact the resort directly. Some amenities and restaurants are only available for guests booked into the Select Club Adults-Only room categories.
AlixCC
Room service comes into the room 4-5 times a day; it was off-putting for us to have our personal belongings removed from a bed that has been made to hanging over the couch
PeanutButters
you are issued a wrist band, and that is it. Each type of reservation (adult, family, ect) has their own color wrist band.
doublenickletraveler
When you check in you get a bracelet. There are different color bracelets that provides different service. Blue is the basic i believe and from what i can notice it more than enough. No room key or ID needed. The staff will see the bracelet and you are good to go. Basically the other bracelets allows you to access premium alcohol at designated area and the cabana by the beach/pool. I saw no need to upgrade bracelet.
You will need to make reservations about 1 week ahead if you plan to dine at their a la carte restaurants though. If you do not have reservations you will be turned away. Check on the resort site for menu and different restaurants. I suggest the French to be one of the a la carte. My GF and I liked that the most.
beachguy1
This all inclusive resort is simple- when you check in, they give you a wrist band to keep on the whole time you stay. You are open to go into any of their buffets and bars anytime, no cash required (however we tipped when we thought service was great, or if they added a little extra alcohol into our drinks). Depending on how many nights you stay, they offer a variety of A La Carte restaurants, we only stayed 4 nights, so we had 1 opportunity. You make a reservation at the hotel lobby/guest services for an available time and when you have dinner no cash is required (but we did tip them). They also have lots of activities like a gym, a night club, game rooms, a mini golf course, bicycles, tennis court, archery court and a few more things that are all included.
LaBambaMama
They give you a bracelet to wear We never showed or signed a thing!
jenlb
What are the costs for spa services?5 answers
6 years, 78 months ago
Thousands
As Cheap Caribbean has no affiliation with the spa, please contact the resort directly for inquiries regarding the spa or spa pricing
AlixCC
Depends on the type of service, but for a massage it was about $80 usd for 55 minutes from what I saw when I was there.
beachguy1
spa services are kind of expensive but definitely a highlight of the resort! We got the moonlight couples massage is was 250 that included an hour massage then 30 mins in Jacuzzi tub with chocolate covered strawberries and champagne. It was definitely worth it! Hope this helps a little
jenlb
We paid $120 for a 50 min massage. you can get a one hour massage down town for $27. plus a $14 round trip taxi fare. But hey, you can shop and enjoy all that is going on there too. Its fun!
blairgentry
The spa has all kinds of specials I got a sugar scrub facial with a massage for $98.00 was wonderful
Custard11
What's the age of resort and latest update.3 answers
6 years, 77 months ago
Mimi
Please contact the resort directly for this information. They are best able to assist you with questions regarding upkeep, maintenance and renovations.
AlixCC
The resort was hit by a hurricane and tore thing up about 10 years ago. they have really got the grounds looking great, the pool excellent, and the beach, unbeatable. The rooms are not kept up as they should have been. The beds are hard, the furniture is scuffed up pretty good, and the lamps had mildew on them. They offer an upgrade for their newer rooms, but they are too far away from the pool and beach. You have to hop a van to take you to that area.
blairgentry
Sandos purchased an older resort and they have constantly been making upgrades to it. The adults only section was the first part to be remodeled and is currently in the process of being remodeled again.
KSutter
is room service included in the all-inclusive?7 answers
I have read many reviews and was wondering on room- service is it included in the price we pay for all- inclusive or is it an extra charge?
6 years, 74 months ago
fort worth, texas
This hotel is All-Inclusive.
Features include:
Breakfast, lunch, dinner and snacks, including 24-hour room services
Unlimited domestic alcoholic beverages and soft drinks
Non-motorized water sports
Kid's club and Teen's club
Taxes and service charges
LisaCC
Yes 24 hr room service is included but they only offer a continental breakfast is all and not a full menu.
Koyjam
Room service is included but the room service menu is very limited
Brb1
Included though we didn't use it as the adult section had close buffets.
PackNWTraveler
They told us it was included, but since we could never get through to them (only busy signals regardless of time of day or night) it was not much good.
Beachin1
Room service was included for free with a menu that was limited, but still good variety. Tips aren't included or expected, but are well deserved by the hotel personnel!
MichelleLovesPlaya
Yes, the room service is available, they have a menu of it but it is limited in selection. We ordered in room service the day we had to go to the airport very early and it was delivered on time and food was very fresh.
Marinochka
Can you visit Sandos Carocal (or other Sandos) for free and use their facilities?2 answers
I was wondering if you are able to use any of the other Sandos properties for the day, like a day pass including eating and snorkleing? I know transprtation would not be included.
5 years, 72 months ago
Charleston, WV
The Sandos does not offer shared use of their other properties suce as day passes.
LizCC
Yes, as a matter of fact the Staff recommended we vist Carocal.
DonM
shopping close by5 answers
Is there shopping within walking distance
5 years, 72 months ago
Rox
The complex is ideally located on a magnificent white sandy beach, within a short distance from the town of Playa del Carmen and the famous 5th Avenue.
LizCC
There is shopping around 3/4 mile away across from the Riu resorts. There are free bikes you can use to get there but it is also walkable.
Brb1
Hi Rox, yes there is shopping within walking distance of the hotel. Actually it is a very nice walk in the evenings. It is only a small amount of shops and the prices are not as good as taking the cab down town to 5th ave shopping. The price for a cab one way is $7
blairgentry
You can walk (around 25 minute walk) or take a taxi for about $7 into town (5th Ave). There is a lot of shopping there. There is also a nearby Walmart and Sams club, which I recommend you go if you want to buy alcohol to take home... all the places on 5th Avenue charge what you would pay in the states.
evilrabbit
There is a small shopping area within a 10 minute walk. You can also take a 15 minute taxi ride into Playa del Carmen.
bwalker5070
What's the nightlife really like?3 answers
How's the nightlife on the resort ? The shows and does anyone go to the disco place?
And how safe did everyone feel in playa del Carmen at night? I read it's a lot of fun but I don't want to have to worry
5 years, 71 months ago
New York
This resort has 3 bars that are open late in to the evening and offers nightly entertainment. It is also a short distance from Playa del Carmen, which is considered a safe town and many travelers go there to enjoy the nightlife.
BethCC
Hi New York, feel safe about walking around at night. You are in a gated community called Play Carr. We felt safe even walking around in town in the shopping district of 5th avenue.
The shows we saw were not very good. They have a couple of group participation shows that were not bad.
Didn't see any action happening at the disco though.
Hope this helped.
blairgentry
nightly entertainment is nice. did not go to disco so wont comment. Playa del carmin is relatively safe. Just remember you are in a foriegn country and act appropriately. You can easily catch a cab from sandos to playa del carmin for 6 or 7 us dollars and a return cab is very easy to find.
shopping on 5th ave is good and everything is negotiable. Dont miss the mayan dancers beside the ferry terminal.
buckster
Select Club Adult-Only Section?5 answers
Is there a difference in what is included as far as alcohol and food wise when you upgrade the room to the select club adult-only section? What is special about it and is it worth the extra money?
5 years, 70 months ago
Oklahoma
As room amenities are at the discretion of the resort and subject to change, I would recommend contacting the resort directly at 1 800 907 5292 for the most up to date information on adult only specifics.
BethCC
Yes there are two premium bars that have name brands as well as the adult pool /bar and private breakfast buffet. Well worth it.
PackNWTraveler
Don't do it! I don't know what the cost is, we were going to upgrade to the better rooms but they were too far from the pool and beach. you have to take a van or golf cart to get to them.
blairgentry
no real difference in alcohol selections, but there are a few ADULT ONLY dining venues. Worth the extra few bucks!
FloridasDaveT
Food: Only for Breakfast...
Alcohol: You have access to a private air conditioned lounge.
*Also you get a special selection to sit on the beach.
*Better Rooms
Yes we enjoyed the upgrade!
JennTate
How far from the airport is this resort?7 answers
5 years, 70 months ago
jackie
This resort is approximately 1 hour away from the airport. CheapCaribbean.com can assist you with arranging round trip transfers to and from the airport.
BethCC
Hi Jackie, it is about a 40 min drive from the airport.
blairgentry
45 minutes if you have no stops to make in between
Beachin1
You are about 40 minutes by shuttle from the airport. Allow more time if the driver has other stops.
DonM
About 45 minutes. We used Lomas Travel & reserved a limo that was affordable for 6 people so the trip to/from the airport & it was relaxing so the travel time flew by :-)
MichelleLovesPlaya
About and hour
LEECEE1
about a 40-45 minute ride
Sunkissed1
Is there a swim up bar6 answers
Is there a swim up bar and can everyone use it
5 years, 70 months ago
mike
This resort has 6 pools on site, and one is a designated adults only swim up bar.
BethCC
I did not see a swim a bar, but there is a bar within 10 yards of the pool. You can get a drink ad then go stand in the pool
Beachin1
No swim up bars were available.
Adele
Swim up bar is in adults only area and can only be used if you have a gold, purple or black wrist band.
LEECEE1
No swim up bar.
HospitalizedCeliac
Yes! Swim up bar was my favorite spot!!
Anissa
Is premium alcohol available or only domestic?3 answers
5 years, 62 months ago
new york
Only domestic brand alcohol is advertised.
CCGreg
mostly local but some imported as well
Milamiracle
There are specific bars with premium.
TNJen
adults only pool10 answers
Is the adults only pool near the beach?
5 years, 62 months ago
new york
The adults only pool is located in the Sandos Riviera Section, which is a more private area furthest from the beach/main activities.
CCGreg
No, the adults only pool is quite a ways from the beach area. The entire adults-only section of this resort is a third of a mile walk from the beach.
EVIE301
It isn't, but doesn't really matter. The beach is close enough. We loved how the adult section was separated!
Susan1964
No its not.. Its on the furthest side of the resort away from the beach
Heavyd
Complete other end of the resort. Adult section is on one end and beach is on the other. 3-4 minute walk or take shuttle.
dank123
No, this pool is furthest from the beach
MsShan85
No the Adult only section is at the opposite end of the resort. The beach is at least a 10-15 minute walk. You can also get the golf cart to take you but there will be a wait and the carts are often full
Sunkissed1
It is not right off the beach. But it is in a secluded area! Only about 4-5 minute walk to the beach
Chrisitne
No it is on the opposite side of the beach
Custard11
No, the adult pool is very far away from the beach.
Tanguy
How is this resort for children?2 answers
We have a 5 YO and 10 YO...is there anything for the kids to do besides the pool and beach? Is there a sitter service or supervised play area?
5 years, 62 months ago
Speedtrifecta
This resort is perfect for children. They have a kids club and babysitting service:
Baby club (2-3 years old), Kid's club (4-12 years old) and Teen's club (13-17 years old) available with a daily activities program. Daily, 10am-10pm. Activities include:
•Games
•Children's pool
•Theater
•Video games
•Playground
Babysitting is also available for an additional charge.
CaitlinCC
there are many different activities for the children and teens. They will like there
Milamiracle
How is the beach/water here?4 answers
Looking to take my daughter for college grad. present. Her first trip to Mexico so looking for a GREAT beach. Is the beach clean? Is it rocky? Is the water turquoise blue? Thanks for any info!
5 years, 61 months ago
rhope
Playa Del Carmen is one of the most popular beach destinations in Mexico! They do have the white powdery sand beach you are looking for, however, the water is clear, but it tends to be more turquoise blue closer to Cancun.
KristenCC
Beach is clean on resort but next door is open space and it has a lot of garbage, water is very pretty but there is a lot of sea weed on the beach and in the water. This is kind of gross to swim in. There are not rocks on beach.
Mart10s
Beaches are nice, but if you want the best beach you should look at a resort in Tulum.
evilrabbit
The beach is amazing at Sando's. Expect lots of skin, the European guest don't wear much on the beach.
Tanguy
music2 answers
At sandos caricol select club beach they have local music playing,very relaxing does this resort have the same
4 years, 60 months ago
kimmyc
This resort plays a wide variety of music.
CaitlinCC
variety of music, appreciated by all of our group 19-52 yo. Some upbeat, but I found it relaxing.
tropicalvacation
Is there a swim up bar ?5 answers
4 years, 56 months ago
Minnesota
There is a pool side swim up bar for Riviera Select Club Adult-only guests.
LizCC
no only in the adult section
jhibaby
Yes. At least two that I saw.
courtneynicole1019
Yes. But, only in the adult section. A very nice one, indeed
Susan1964
There is a swim up bar in the adults section ONLY not in the family section.
Sharilynp
what is the age limit to drink4 answers
WHAT IS THE AGE TO DRINK?
4 years, 54 months ago
happy
We were told that the minimum age to drink alcohol is 18 y/o
Bwilliams34
I believe it is 18!
Beachlover40
Please check with the resort directly for the most up to date information regarding age restrictions in regards to alcohol. Their direct international phone number is: (01152 to dial out) 984-877-4040.
TimCC
18
Kase
Is there pool volleyball and or beach volleyball9 answers
4 years, 52 months ago
Dasher
There is a volleyball net in one of the pools but I didnt see people playing. We had tons of rain when we were there so that could be why. But even when it wasn't raining and people were swimming I didn't see people playing volleyball. I didn't see any nets on the beach.
5678
There is beach volleyball and sometimes ball volleyball. But they have the net set up at the beach all the time
Mwodarski
There is pool volleyball. Not sure about beach volleyball.
courtneynicole1019
The resort offers many activities, please check with the resort directly for the most up to date information. Their international phone number is: 011-52-984-877-40-40.
TimCC
We did see pool volleyball at the adults only pool, not sure about if it is available in other locations or on the beach.
evilrabbit
There are both - pool and beach volleyball. They have activities happening all the time for all age groups.
bwalker5070
Yes Both!
JennTate
Yes to both questions. Pool volleyball in the adult section.
Deristar
yes
buckster
what are the pool hours, and are they elderly accessible?2 answers
4 years, 52 months ago
l.collins
The pool hours vary but are not open at night, in regards to the accessibility there are stairs with a hand rail. For more information please contact the resort.
LizCC
I think the pools closed at 8:00. We usually left them around 6:00. I didn't see any "handicap" access but there are stairs with railings to east the entry.
CathyCat
Do you have casinos on site or close by2 answers
4 years, 50 months ago
Kathy
There is no casino on site or in close vicinity of this resort.
SalCC
Yes they have a casino on site.
nerikuhhh
Does this resort have a swim up bar in the pool?3 answers
4 years, 50 months ago
Clarksville TN
yes, the pool side bar is for Riviera Select Club Adult-only guests. it is open Daily, from 9am-6pm.
LizCC
Yes, in the adults only section
BeachBum1234
yes, adults section only
MsShan85
Wristbands5 answers
Are guests required to wear colored wrist bands for meals and drinks?
4 years, 49 months ago
Jazzerjulie
No.
LC150
please check with the resort directly for the most up to date information regarding all-inclusive and wrist band usage.
TimCC
Yes. Wrist bands are required at all of the resorts
evilrabbit
yes, wrist bands are issued at check in. They are color coded to reflect package type.
FloridasDaveT
yes you are given a wrist band. the gold, black and purple bands indicate an upgrade. blue is basic. The upgrade allows you access to an adult only pool with a swim up bar, and an area at the beach is reserved for upgraded members
buckster
Is there still alot of seaweed in the water. Can you post new pics of the beach and water.2 answers
4 years, 49 months ago
Curious
Seaweed was a big problem for many destinations last year. At this time, it has been all cleared up.
SalCC
no, not generally unless it's an unusually windy day. Out of 10 days, only one day had a lot of seaweed in the water.
MNBeachFanatic
Does the hotel have connecting rooms?2 answers
Does the Sandos Playacar have connecting rooms?
4 years, 49 months ago
New York
No, this resort does not have connecting rooms.
LizCC
As far as I know yes.
Deristar
Fishing2 answers
If I catch a fish will the resort cook it for me?
4 years, 49 months ago
Spokane Wa
Please check with the resort directly for the most up to date information regarding fishing and meal preparation.
TimCC
I didn't see anything like that at Sandos Playacar. Also weren't a lot of fish unless you take a deep sea excursion. Most of those are on the Baja California side, not the Yucatan side.
LauraBird
is wifi complimentary?5 answers
4 years, 49 months ago
heera
Only in the lobby..at check in they will give you the login and password.
luv2trvlnc
WiFi at this resort is an additional charge.
SalCC
Yes! wifi is included.
Sharilynp
we found free wi-fi in main lobby area
buckster
The wifi is complementary
Custard11
Is there a shuttle from the airport and what is the cost2 answers
4 years, 49 months ago
reno nevada
Shuttle service may be purchased through Amstar during the booking process for $46.00 per person, round trip. Price is subject to change.
SalCC
Amstar shuttle was $50/person through Cheap Caribbean. It was about an hour ride...maybe hour and a half. Long and bumpy ride.
RuthieG
How far is the Airport from the Resort?5 answers
4 years, 49 months ago
bob
about 1/2 hr by shuttlt bus or taxi
rjlea
Looking online, it is approximately 50 minutes away. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
About an Hour from Cancun
Heavyd
Apx 1.5 hours but they made 2 additional stops to pick up other customers
07011957
It is about a 45 minute ride
Custard11
Can you be 18 for the select club?2 answers
I would really like to book the select club for the perks, but is 18 or 21 considered adult? You can drink at 18 though right?
3 years, 46 months ago
laurenm
The Select Club Adult-Only Section is for ages 21+ only. As for drinking, generally the legal drinking age is 18 however each resort does have it's own policies on this sort of thing due to the high level of American travelers. For specific policies, you would need to contact the resort directly as this is always subject to change.
JeannieCC
18!
Chrisitne
Your reviews shows reservations for some restaurants is this true2 answers
When is the Michael Jackson show and which resort
3 years, 44 months ago
James
Some restaurants do require reservations, but all you have to do is talk to the concierge and they'll be happy to assist you. As for the show, times, dates, etc. The Michael Jackson show is at this resort, however dates and times are always subject to change. Please reach out to the resort directly for specific schedules.
JeannieCC
Reservations are not required. Actually, only the Elite members are allowed to make reservations.
Dually
How old do you have to be to have an adults only room? And also, how do you go about doing that?2 answers
3 years, 40 months ago
Nebraska
Tthe Adult-Only Section is for ages 21+ only. To book one of the adult-only rooms, you would need to ensure the room category specifies "adults-only" in the name. If you need further assistance with this, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
18 & book in adult only section
Meetkuter
Select Club-Adults Only Section - 4 night stay2 answers
How many ala carte restaurant reserv. are allowed?
3 years, 40 months ago
Mpls. MN
No dinner reservations are required at the a la carte restaurants.
CCGreg
No reservations required in ANY of the restaurants. You could eat in all of them every night if you had the appetite
sms72
What kind of beer do you serve?2 answers
3 years, 39 months ago
Michelle
The resort serves beer that is domestic to their country. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Dos Equis is all I saw on tap. Not sure if they have others.
RuthieG
how far from playa del carmen2 answers
3 years, 39 months ago
oklahoma
It is technically on the southern tip of Playa Del Carmen. But just a couple minutes drive from 5th avenue.
CCGreg
Sandos is in Playa Del Carmen
LindaC
How does the room accommodations work for a family of four? All adults.2 answers
3 years, 38 months ago
Megan
Unfortunately none of the rooms we offer allow 4 adults in one room. The best way to book would be to do two rooms on one reservation and request they be as close together as possible.
JeannieCC
Our sons shared a room in the adults section and the room had 2 (Full/queen) beds and what looked like a pull out couch, also saw roll aways in some of the rooms
mythreeboys
What is available for free at the water sports center?2 answers
3 years, 37 months ago
Ny
Complimentary water sports are always subject to change, please contact the resort directly for specifics on this.
JeannieCC
Boogie boards, kayaks, catamarans which are like small sailboats and so much fun!, snorkeling gear
LindaC
If we book a trip is there a payment plan? Exp: if we book for 2018 can we reserve and pay on it through the year ?2 answers
3 years, 37 months ago
Jo
Travel usually can't be booked more than a year in advance. A deposit option can be set up for most packages, where a certain down payment is required up front and the final balance is due 21 days prior to travel. How you make the payments in between is up to you and wouldn't be automated.
CCGreg
Through Cheap Caribbean you know at a deposit then pay the balance one or two months months prior to departure.
LindaC
Adult Only Areas3 answers
Do the adult only areas offer clothing optional?
3 years, 37 months ago
Mayers5003
Please check with the resort directly in regards to clothing requirements on the beach. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No
LindaC
No. Clothing is mandatory. However, I did see some pretty skimpy bathing suites while there and nobody seemed to care.
Blue88487
If staying at Sandos Playacar, do we have full access to Sandos Caracol Eco resort? (restaurants, animal exhibits, cenotes, beaches, etc)2 answers
3 years, 37 months ago
New Jersey
Please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes!
GorgeousBeach
construction is it complete3 answers
was there in oct 2016 construction going on
will it be complete in oct 2017
3 years, 36 months ago
shapleigh
Please check with the resort directly for updates. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes saw construction near the festiva buffet
purelife
No. Walking the resort this is what you can expect.
Lwilkes
Do they provide towels i can use ?5 answers
2 years, 35 months ago
Bev
In the room yes, for beach towels, the resort may offer them or have a check out system for them, please check with them directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes, they provide towels!
lisafromboson
Yes they provide towels
CoachMo
Assuming you are asking about beach towels? Upon check in, you will receive some cards that you exchange for towels at the towel station near the pool. Once you have the towels, you can exchange the towels for clean ones as many times as you like at the towel stations. When your ready to check out of the resort, take the towels back to the station and tell them you want cards back. You will need the cards when you check out or they will charge you for the towels. Shower towels are different and provided for your use in your room just like any other hotel.
Blue88487
Yes, they give you a blue card that you hand over when you get a towel. When you return the towel you get the blue card back.
MarkySimms
do you have inside shuttle service that take you from the room to the beach ?5 answers
2 years, 35 months ago
Andrea
Please check with the resort directly as they may have shuttle service to take you around the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes they have a shuttle, normal wait time is 10-15 minutes. They really should add more carts.
lisafromboson
yes, they have a shuttle service. normal wait time 10-15 minutes.
lisafromboson
Yes there are carts that run back and forth
CoachMo
Yes. They run about every 10-15 minutes most times. Can be full and you have to wait longer or walk
Muskeman
How far is the resort from the airport?5 answers
2 years, 33 months ago
Horseheads, NY
It takes about 40-50 minutes depending on traffic
Francesca23
About 1 hour. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The resort is a good 40 min. away from the airport
JackieGA
It is about 45-50 minutes
CoachMo
About 45min-1hr. Totally worth it, beautiful beach! Book the Amstar ride to and from hotel.
Meanie0821
Are there cats all over the resort? Around the pools, on the beach?5 answers
If I am allergic to cats will they be a problem for me?
2 years, 31 months ago
Blk0305
There do tend to be some wandering the property, the amount varies based on the time of year, weather, etc. How this would affect your allergies is entirely dependent upon the severity. However they generally don't wander the more crowded areas.
JeannieCC
No i did not see any cats in the resort. We did see a dog the first day but he disappeared after that.
AlboTraveler87
It wasn't an overwhelming amount of cats. Saw one or two at the pool, some hang around the restaurants.
loohoo060789
There are cats on the grounds. They're not "all over" by any means. Only saw them in one little area designated for them, la Ciudad de Gatos, where they had a little cat house and some stuff to play on, and presumably food. They lounged around there. You might walk by them, but their little home isn't even near any of the hotel sections. Never saw them anywhere else, including pools or the beach.
LauraBird
Yes there is cats
Meetkuter
Are there any restaurants with an ocean view?5 answers
2 years, 31 months ago
DianneT.
Most of the restaurants do not have an ocean view, the only one is the Bagelbar, which is on the beach.
JeannieCC
Yes i guess you can say the French Restaurant might have a view of the ocean. Barely.
AlboTraveler87
No there's none
Rich0908
No, restaurants. There is a snack bar you can eat at on the water.
CoachMo
Not really. There is a snack bar right on the beach, but that's about it.
Blue88487
Can you add someone to your hotel after arriving?3 answers
My mom is flying from a different location than me. I am the one booking the hotel, but I just need to book a flight and hotel room for me right now. When we arrive pay for her to stay in my hotel room. Can I do that?
2 years, 31 months ago
Tonya
That would be at the discretion of the hotel. Typically you would need to have the name reflected on the manifest ahead of check in.
CCGreg
Yes you can make any changes to your booking when you are there and I think there is always sofa in the room next to the bed!
Rolandas
I do not know, however, you can ask the travel agent and they might tell.
I'm pretty sure you can because they offer double bed and king size bed plus a nice corner seat with soft cushion
Rich0908
Hacienda Junior Suite vs Riveria Junior Suite4 answers
Traveling to Sandos Playacar in November with 2 Adults, 4 teenagers, a toddler. We are booking two rooms. What is the main difference between the Hacienda Junior Suite and the Riveria Junior Suite? Is the price difference worth it?
2 years, 31 months ago
North Carolina, United States
The Hacienda rooms come with a garden view, are 388 FT², and have a wading pool. The Riviera rooms come with garden, pool, or jungle view, and are 559 FT². Please see two lists below of the different amenities for each room.
Riviera:
Balcony or Terrace
Coffee Maker
Vanity Mirror
Hair Dryer
Integrated Living Area
Minibar
Plasma TV with Satellite
Air Conditioning
Plush Bathrobes
In-Room Safe
In-Room Jacuzzi
Iron and Ironing Board
24-Hour Room Service
Telephone
Hacienda:
Wading Pool
Balcony or Terrace
Coffee Maker
Elegant Rattan Loungers/Chairs
Outdoor Jacuzzi
Minibar
Iron and Ironing Board
Integrated Living Area
42” Plasma TV with Satellite
Air Conditioning
Plush Bathrobes
In-Room Safe
Daily Turndown Service
iPod Docking Station
Sun Terrace
JeannieCC
Just came back from Sandos Playacar this week. The main difference is the location and there are some amenities differences. The Riviera is the farthest from the beach and most of the attractions of the resort (there is a pool there). It's close to the lobby and a couple restaurants, but that's it. The Haciendas are small buildings with maybe 2 (?) suites in each. They're beautiful, very modern, and in a secluded garden type area of the resort. For 7 people, you would basically take a full Hacienda suite and have like 3 rooms- master suite, bedroom, second bath, living/dining area. Would probably be nicer than two separate rooms. These are between the Riviera section and main beach section of the resort. Each has a private small pool and a jacuzzi. Can't speak to the price difference but hope that helps.
LauraBird
Sorry I dont know. You can call their toll free number
jlb98387
It doesn’t matter. If you are in a family room and not an upgraded black band suite you will be way back on the far side of the property. It’s a 20 min walk to the beach with non existent or full shuttles.
Lwilkes
Where are the riviera junior suites in the family section actually located with comparison to the beach, the standard rooms, and the reception area?5 answers
2 years, 30 months ago
JoJoPiccoloPlayer
For a full resort map to see where all of the different buildings are located, please contact the resort directly.
JeannieCC
You can get a riviera junior suite by the Beach area or in the family area (close to the main lobby), which is next to the adult area. The adult area is at the end of resort. You will have about 15 min walk from the beach. Then there is a family area around the lobby. There are three restaurants there, Asian, Brazilian and Steak House at the ground level.
Then there is a VIP area with villas, Jacuzzi and private pools.
Then it's the beach area where is the main pool, buffet, bars and the rest of restaurants.
Petro
OK I'll try to write out a map for you. The resort is organized West to East, with the Beach on the far East side of course and the lobby at the West end. The Riviera is closest to the lobby on the west side, then the Haciendas in the middle, then the Gran Plaza, Spa, most of the restaurants, stuff to do etc., then the Beach Section closest to the beach. So the Riviera junior suites are probably a 10-15 min walk to the beach. They also have shuttles going pretty regularly back and forth from the Riviera/Lobby to the Plaza/Beach, we usually walked. Hope that helps.
LauraBird
The family section is back away from the beach next to the main lobby
jlb98387
Far from the beach or buffet
Behnaz
How many floors are in the riviera junior suites riviera family section building & are there elevators in those buildings?5 answers
2 years, 30 months ago
Pennsylvania
The buildings tend to have 3 floors, and they do have elevators.
JeannieCC
There are three floors in the Rivera family section building and there are two elevators.
mj18065
It appeared the buildings were three stories. Yes, they had elevators.
jlb98387
There only 4 floors and yes with elevators
Rich0908
I think they have 4 floors but you can double check with the travel agent
Rich0908
Are there oceanfront/ocean view rooms in the riviera junior suite/family section buildings to request? If not, what category of rooms do?5 answers
2 years, 30 months ago
Eastern Pennsylvania
Unfortunately we do not offer any Ocean Front or View rooms in the Family Section. Generally these type of rooms are not on request as they are at an additional cost. However, you can always discuss paying the additional to upgrade at the time of check-in, but this is subject to availability.
JeannieCC
Don't think so. The junior suites are furthest from the beach
Familytraveler17
There are not oceanfront or ocean view rooms in the Riviera section. The entire section is farthest from the beach. If you want ocean front, go for the Beach section and request ocean front.
LauraBird
Sorry I don't know know, We were in the family section in the back of the resort. You can call them on their toll free line.
jlb98387
No
They will not give you any ocean view rooms with children unless you are black members
Behnaz
No
They are not giving any ocean view rooms to people with kids
Behnaz
How far is the hotel from the airport and is it safe?5 answers
2 years, 30 months ago
New jersey
Resort is approximately 45 minutes from airport, we felt very safe at resort entire time
lulu0229
It is about an hour drive. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
About 45 mintues
loohoo060789
1hr away and yes I felt safe. The police and military make their presence known.
Peckerwood
It's about an hour's drive from Cancun Airport. The resort feels very safe. My boyfriend even lost his wallet and we were sure it was stolen. Turns out it was turned in to reception and we got it back with everything intact. Really impressed by that. We did not venture into the town much, didn't look particularly safe for tourists and there wasn't really a tourist strip anyway.
LauraBird
Do the Beach Section Superior Oceanfront rooms have the jacuzzi tubs in them?6 answers
2 years, 30 months ago
PA-USA
We do not offer the Superior Oceanfront rooms. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes there is jacuzzi and small in ground pool
Rolandas
Not sure. They should as we were back away from the beach and had one. I suggest call the resort on their toll free number and ask. If they do, make sure they clean out the pump syste.
jlb98387
no
JNB2KIDZ
Not sure, did not notice at all
Rich0908
I have no idea, however you can ask the agent about that
Rich0908
Are the restaurants air conditioned?5 answers
2 years, 30 months ago
Mark
Yes, all of the indoor restaurants are air-conditioned.
JeannieCC
The restaurants are air conditioned and quite comfortable.
LorazeTam
Yes! And very cold might I add!
RuthieG
Yes
loohoo060789
Yes
Rachegus
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Room Information
A stay by the beach, family rooms, 16-room villas with private pools, an adults only getaway... what are you in the mood for? Sandos Playacar Beach Resort features 819 spacious guestrooms with different sections to choose from, each with air conditioning, satellite TV, minibar, ceiling fans, large bathrooms and a balcony or terrace.
The All Playa Experience has themed beach parties every day of the week, with music, food and games that get downright competitive! Oh, and the beach is to die for.
Their brand new infinity pool and five-slide water park for endless family fun!
What We'd Change
I found in order for me to get my favorite beach chair every day, I had to go to the beach at 6:30 to get the best seats (as I love lounging on the beach!)
Why You Should Go
Sandos Playacar Beach Resort is all about a fun social vibe. Beach parties, Kids Club, Teen Club, night shows and access to exclusive, adults-only areas--it's time to play.
Available Amenities
Car Rental Available
Beach
Cable/Satellite TV
Babysitting/Child Care ($)
Concierge Services
Cribs Available on Request
Currency Exchange
Daily Maid Service
Dive Shop
Fitness/Exercise Room
Gift Shop
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Playground
Roll-Away Bed (on request)
Snorkeling
Swimming Pool(s)
Tennis Court(s)
Sailing
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Sauna
Parking
Safe Deposit Box
Medical Services ($)
Nightclub/Disco
Bicycle Rental
5 Bars/Lounges
Porter/Bellhop
10 Restaurants
Elevators
Beach Towels
Spa Services ($)
Handicap Room Available
Wedding Services ($)
24 Hour Room Service
Watersports Center
Wireless Internet
Swim-Up Bar
Nearby Excursions & Attractions
Beach
Deep-Sea Fishing
Dining
Dive Shop(s)
Golf Course(s)
Helicopter/Airplane Rides
Jet Ski Rentals
Marina
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Parasailing
Scooter/Moped Rental
Scuba Diving
Shopping
Snorkeling
Water-Skiing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Sandos Playacar Beach Resort: The All-Inclusive Beach Life
Free yourself from the stress of work and take a beach break! Escape to Sandos Playacar, where all you have to worry about is digging your toes into a glorious patch of white sand bathed by the turquoise waters of the Caribbean Sea. Sound good? Then start melting your troubles away with the all inclusive perks housed in this fun-loving Riviera Maya resort.
Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world's top beaches. If you've been looking for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety of exciting activities for adventurists of all ages. The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen Club.
For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+) for access to exclusive and upgraded amenities such as a gourmet breakfast buffet and a Select Club exclusive pool just a few steps from the beach with waiter service!
When you feel hunger pangs, you can chow down with the wide variety of restaurants like the Cupcake Cafe, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffets, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.
If you indulged a little too much, you have all inclusive access to the resort's hydrotherapy area and fitness center to help you stay trim and toned for the beaches. Need to melt your tension away? Indulge in a massage or a full range of beauty treatments that will leave you relaxed and recharged.
This hotel is All-Inclusive.
Features include:
Breakfast, lunch, dinner and snacks, including 24-hour room services
Unlimited domestic alcoholic beverages and soft drinks
Non-motorized water sports
Kid's club and Teen's club
Taxes and service charges
Sandos Playacar also offers fantastic exchange privileges with Sandos Caracol Eco Resort, subject to availability. Guests should book their day passes (available for use from 11am-11pm) at the front desk of Sandos Playacar. Privileges include access to Sandos Caracol's buffet restaurants and several other facilities and amenities!
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
Festival Grand Buffet Type: Buffet Hours: Breakfast - daily, 7am-11am; Lunch - daily,
12:30pm-4pm; Dinner - daily, 6:30pm-11pm Description: Contemporary buffet featuring a variety of
contemporary and international fare. Dress code: Casual. Shoes/sandals and shirt required. Do not
enter wet or wearing only a swimsuit.
Iztapalapa Type: Buffet (Select Club Adults-only section) Hours: Breakfast - daily, 7am-11am Description: Breakfast and lunch buffets. Dress code: Casual. Shoes/sandals and shirt required. Do not
enter wet or wearing only a swimsuit.
Asiana Type: Asian Hours: Daily, 6pm-11pm Description: Asian favorites. Reservations required. Dress code: Casual. Shoes/sandals and shirt required. Do not
enter wet or wearing only a swimsuit.
Fogo de Janeiro Type: Brazilian Hours: Daily, 6pm-11pm Description: A la carte Brazilian specialties. Reservations
are required. Dress code: Casual. Shoes/sandals and shirt required. Do not
enter wet or wearing only a swimsuit.
Le Gourmet Type: French Hours: Daily, 6pm-11pm Description: Elegant a la carte French experience. Adult-only.
Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
El Gaucho Steakhouse
Type: Grill Hours: Daily, 6pm-11pm Description: Steakhouse and grill. Reservations are
required. Dress code: Casual. Shoes/sandals and shirt required. Do not
enter wet or wearing only a swimsuit.
Chayita Type: Mexican Hours: Daily, 11am to midnight Description: Made-to-order burritos, tacos and salads. Located in the new outdoor Plaza. Dress code: Casual. Shoes/sandals and shirt required. Do not
enter wet or wearing only a swimsuit.
II Piemonte
Type: Italian Hours: Daily, 6pm-11pm Description: Dine on delicious a la carte Italian cuisine.
Gourmex Mexican Cuisine
Type: Mexican Hours: Daily, 6pm-11pm Description: Dine on delicious a la carte Mexican cuisine.
Blue Moon Snack Bar
Beachside snack bar, located in the Select Club adults-only section. Daily, 9am-6pm.
Bagelbar
Beachside bagel bar. Daily, 6pm-11pm.
Bar La Plaza
Daily, 9am-midnight.
Lobby Bar Riviera
Lobby bar. Daily, 8am-midnight.
Swim-up Bar
Pool side bar in the Family section. Daily, 9am-6pm.
La Mision
Nightclub for ages 18 and up. Daily, 11pm-2am.
Avenue Sports Bar
Teens club. Daily, 10pm-close.
BEACH
The complex is ideally located on a magnificent white sandy beach, within a
short distance from the town of Playa del Carmen and the famous 5th Avenue.
POOLS
Sandos Playacar Beach Resort features 6 pools scattered throughout
the complex including 1 exclusively for Select Club Adult-Only guests, a brand new infinity pool and 2 for
children. Families also get to enjoy the fun, onsite, five-slide waterpark!
SPORTS/ACTIVITIES
Water
Kayaks
Boogie boards
Snorkeling gear
Hobie catamaran
Scuba demo
Fishing
Jet skis
Parasailing
Land
Tennis court
Bicycles
Golf
Guests can tee-off at the 18-hole Grand Coral Golf Club designed by Nick Price.
The club offers a club house and exclusive beach club.
INTERNET
Sandos Playacar Beach Resort offers Internet access for an additional
charge.
SPA SERVICES
Sandos Playacar Beach Resort includes luxury treatment rooms with
indulgent facial & body technology equipment that are sure to leave you
feeling relaxed and recharged for an additional charge. Daily, 8am-8pm.
Services include:
Hydrotherapy
Massages
Facials
WEDDING SERVICES
Sandos Playacar has personalized attention to make memorable your event,
meeting, wedding or conference. Please contact the resort directly for more
information.
CHILD CARE
Kid's club (4-12 years old) and Teen's club (13-17
years old) available with a daily activities program. Daily, 10am-10pm.
Activities include:
Games
Children's pool
Theater
Video games
Playground
Babysitting is also available for an additional charge.
ADDITIONAL INFORMATION
Location
Sandos Playacar Beach Resort is located in the exclusive development
of Playacar, in front of an ample white sand beach bathed by turquoise waters
of the Caribbean.
Check In/Check Out
Check-in: 3:00 pm. Check-out: 12:00 pm
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation. Must be 18 or older to check in.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Spring Break
No student groups under 21 or "Spring Breakers" accepted at this resort year
round.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective January 1, 2020. Hotels will collect $25.45 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
