Sandos Playacar - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25343 reviews

• 

  Another fabulous holiday

  Not long home from another fabulous holiday we didn’t want to leave we have already booked for next year x We love this resort the beach is amazing so much fun jumping the waves Our room was fab spotless great view over the pool As always everyone was so friendly and it was great seeing the friends we have made over the years Would like to thank Rosanna Sierra at concierge for her kindness and help with everything such a happy cheery lovely friendly lady Thanks to Rene Chan Kauill from the Brazilian for another amazing night for serenading us with his saxophone and to him for exceptional service and to all for the amazing food definitely recommend this restaurant the food is always top notch We missed Gonzalez Yane this year but hopefully see her next year as she’s such an asset to this restaurant another wonderful person x Would also like to thank Domingo from the Italian who this year yet again went the extra mile to ensure we had an amazing night . Would also recommend this restaurant especially for a romantic evening x The food is amazing and the service again top notch x The French and Mexican restaurants were also high std great service great food a must to try x Couldn’t fault the main restaurant this year they had some changes loved all the fruit cocktail sticks at breakfast very nice x. Great choice of food lovely staff always smiling despite the long hrs they work x Big thanks to Yessi our pool waitress wow she is a hard worker she never stops and keeps everyone in good form as she is always so happy cheery bouncy funny where do I stop x was dissappointed that they moved her the last couple of days to the elite area as that is way too quiet for her character and the select pool needs someone like Yessi !!!!!!!!! The entertainment team fantastic as always great games great pool party always fun x Love the evening shows the Mexican always the favourite ❤️ Used the salon multiple times and the lady I got this year to pleat my hair wow was she the best outstanding please don’t let her leave I need her next year 😂 x. I’m gutted I can’t remember her name she was such a lovely person x The officers club is lovely to unwind and relax in thanks to Carlos Puc at the top bar and Daniel from the bottom bar for all their amazing cocktails x See you all again next year thanks for another truly amazing holiday Sandos xx

  Jun 29, 2025
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  A Good Time

  We had a great time at the resort. Mesera, the royal Elite bars, Daysi,Days, and Iztapalapa were great and energetic. The service nothing short of great the entire time.

  Jun 27, 2025
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  Consistency issues, large resort, pool haven

  Quick summary: Not consistent in alcohol for same band color at all bars - staff issue. Sargassum was terrible, not the resorts fault. Wouldn't recommend going in the summer. It did stink after the first couple days. The beach was very wide, the chairs are far back which we didn't really like. The resort was large. Trolley system seemed to flow smooth when we used it the couple times. We don't think we would've liked the resort as much of we were not staying in the select rooms as they are close to every thing. Foam party was a blast. Food was decent. Service was not up to par with others. Shows were ok. We booked this trip with a group. My husband and I stayed in the adults only second and had gold bands. I was well aware of the RE but the price was higher for not much more so we stuck with the ocean front adult only select room. It says dedicated check in, there wasn't any except for RE. There was a line to check in. They did offer welcome drinks which was nice & after getting our wrist bands pointed us in the direction of the select bar which had AC, small snacks like cheese and meat, and of course drinks. We then got on the shuttle to our room. Gonzalo was a fantastic driver/ bell boy for us. After getting to the room we immediately attempted to make reservations for our stay. We were successful at making two reservations. The app/website has problems and if the restaurant isn't open it shows an error that you can't book this far out, even if it is the next day. Though it will allow you to book for days after you have checked out. It also had information on the nightly shows incorrect and doesn't tell you the location of events. It shows buffets closed when it wasn't on the family side, etc. Food: We were able to eat at the French restaurant and the Italian. The French was very good. Italian, better than buffet. As select/gold bands for breakfast we were supposed to have select restaurant for adult only by the beach, that was closed the entire stay per the app and even attempt to go there. Buffet restaurant was very hot and muggy half of the stay. Especially during the afternoon and evening. We really enjoyed the Mexican grill for tacos and burritos. The app advertised crepes but there weren't any. They also didn't have bread for tortas any of the days of our stay. You're not supposed to take food out of the restaurants which we didn't like as the room service menu was very limited. Chips and guac on room service came with like 5 large chips. Assorted sandwiches one night were all the same. Bars We used the select bar in the lobby, select at the meeting point, sports bar, adult only pool bar, swim up bar at infinity pool, swim up bar at a family pool, beach bar, club. At the sports bar Arael took care of us and was top notch. The meeting point offered Jim Beam no others had it. Issue In the select bars you could get absolute & the first couple times at the adult pool bar. Then I brought my husband to order a drink and ask the sudden I was told I didn't have the right status even though I had gold band. I had this issue with multiple people at the adult bar including jorge I then went and talked to Joel at the meeting point guest service to make sure if there was a misunderstanding as I had been being served absolute at all the "gold" level bars so it shouldn't be a top shelf or status issue. He stated no, he would contact them. I went back attempted to order they said they were out I asked when they would have more they said tomorrow morning. The next morning my husband and I go at opening and try to again order an absolute. Alfredo again said I didn't have the right status. I'm gold not black. Tedoro tried to act like he was the manager then said I could talk to someone I said I already did and I will again. At this point it's the principal of it. From other reviews this isn't the only time this has been an issue. They need to get their stuff figured out. (I'm not sure if this was a race issue or why when my husband was with me it became an issue to serve me absolute at the same bar i got it from without him but too long before). I went back and talked to guest services and the higher up again for clarification on why can I drink absolute in this bar but not there they said I should be able to since I'm gold. They would contact them. From then on I didn't have any issues but know I was known as the "problemo" so I think they made sure to get some within a few minutes even if one of the bartenders told me they were supposedly "out." Of note they have bottles of their top shelf on the side of the bar which has grey goose and belvedere, absolute is not there - I understand these are for RE/black band. Resort is walkable and shaded areas. Many pools with swim up bars. The adult only bar does not have a swim up bar. Not sure if adult only is for gold/black band or not as I've read different things. Shuttle for pickup of luggage was right on time. Called to schedule it the night before without issue. We tipped, not sure if it made a difference in the service or not as we did move around quite a bit.

  Jun 26, 2025
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  Jose is an amazing bartender at avenue bar

  Me and my family are at the avenue bar and Jose is just the best bartender ever. He is so kind and funny and he surprised me with a delicious drink! Highly recommend.

  Jun 25, 2025
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  Avenue bar

  Jose and Ivett in the Avenue bar made delicious drinks. So friendly!! it was a wonderful meeting place for our family to come in each night

  Jun 25, 2025